SUMMARY:

• Entrepreneurial, innovative and dynamic management professional with 20+ years’ experience comprised of quality assurance, process development, and project management. Significant expertise in financial and healthcare applications, mobile technologies and gaming markets. Adaptive strategist, able to manage project risk, scope, and scheduling conflicts. Strong interpersonal skills, focused on open communication with stakeholders, and client advocacy through effective problem resolution.
• Outstanding technical knowledge of business processes and engineering life - cycle standards, honed through hands-on experience, research and . Key Areas of Expertise include:
• Quality Management
• Risk Assessment & Mitigation
• KPI / Critical Path Monitoring
• Change Management
• Root-Cause Analysis
• Functional Decomposition
• Agile Process Methodology
• Test Coverage Metrics
• Business Process Development
• Staff Development and Mentoring
• Program and Project Management
• Product Roadmap Creation

TECHNICAL SKILLS:

Automation and Web Services Testing Tools: QTP, WinRunner, Selenium, TestComplete, SILK; JMeter, SoapUI

Problem Management Tools: SharePoint, HP Quality Center, BugTracker, ClearQuest, BugZilla

Program Languages: Objective-C, VBScript, C, TSL, 4Test, Perl, Visual Basic

Protocols / Industry Standards: Financial (SWIFT), Health Care (HIPPA-EDI), Gaming (Regulatory/Compliance)

PROFESSIONAL EXPERIENCE:

Confidential

Consultant, Process Development

Responsibilities:

• Created the Job Applicant Toolkit (JATK), a set of HR-based vetting tools for the analysis and selection of potential candidates for Confidential employment used during the interviewing and onboarding process.

Confidential, WI

Chief Quality Officer / Quality Architect

Responsibilities:

• Designed and implemented the Quality Delivery System (QDS), defining QA governance strategy and policies: QA architecture, testing framework, defect management and reporting metrics.
• Developed executive-level KPI Dashboard reporting metrics to: Identify critical path indicators, highlight key delivery risks, detail QA work-stream coverage percentages, and provide status on product readiness for rollout.
• Created a root-cause analysis strategy and mitigation action plans in order to identify project impediments, high-priority risks and resolution paths.
• Produced defect and project management reports for Senior Leadership and Transcel strategic partners.
• Operationalized the QA department by mentoring staff in test script design, defects reporting standards, regression test procedures, and SDLC lifecycle best practices.
• Created an enterprise-wide M3 system mapping to juxtapose business use cases against product components in order to provide visibility to its product architecture, test coverage and traceability.
• Wrote Build and Deployment process standards to define a formal product release structure. Defined transition criteria from Engineering to QA to establish repeatable processes for consistent build delivery.
• Implemented a Change Review Board (CRB) to systematize change requests and manage the build release process.

Confidential, San Francisco, CA

Consultant, Senior QA Engineer

Responsibilities:

• Key: Recorded critical defects, identified key product issues, designed and executed test cases to verify MyEnergy site entry points, business rules, error messaging and payment processing.

Confidential

Consultant, Business Development/Project Management

Responsibilities:

• Analyzed financial patents and business IP, and conducted competitive analysis to identify value proposition to define product plans and roadmap. Authored marketing collateral: brochures, tri-folds and executive summary. Decomposed key patent concepts into business requirements and use cases. Created a VBScript simulation for key patent concepts.

Confidential, Walnut Creek, CA

Consultant, Business Development/Project Management

Responsibilities:

• Authored content and narrative flows for Flash-based investor pitch.

Confidential, San Francisco, CA

Automation Architect

Responsibilities:

• Automated Flash-based game client, online casino platform, and administrative tools for configuring player accounts, site administration, and security.
• Automated the RGS online gaming platform, and Casino Operator site administration tools.
• Automated an Oracle business analytics tool, using SoapUI and an in-house Java-based simulator, to create game transactional data used to generate casino usage statistics and player metrics.

Confidential, San Francisco, CA

QA Manager

Responsibilities:

• Key s: Established enterprise-wide standards, meetings to facilitate knowledge transfer between project stakeholders, and improve QA staff communication.
• Implemented defect content and reporting rules in HP Quality Center based on SOX compliance for quality reporting and traceability.
• Promoted functional decomposition triage meetings to fill technical knowledge gaps in product understanding.
• Instituted a peer review process to improve test scripts / test case quality, and to facilitate cross- between the QA staff.

Confidential, Walnut Creek, CA

Consultant, Automation Architect/Offshore Deployment Lead

Responsibilities:

• Managed deployment of the eProcurement automated test suites to offshore support teams that successfully updated and executed these test suites on a weekly basis for two years.
• Created a scalable automation Framework that could be used on any other Kaiser automation project.