SUMMARY:

• Strong knowledge in all phases of SDLC’s& Models like Prototyping, Spiral Model, Component Assembly Model, Waterfall Model, Quality Management System, Six Sigma Best Practices, Agile Module and Quality Technique’s.
• Experience in different verticals like, Telecom, Financial, Construction, Insurance, HealthCare, eCommerce.
• Specialized in Requirement Analysis, Test Plan, Test Strategy, Traceability Matrix and Test Automation Framework.
• Years Experience in Test Plan, Test Case condition / definition, Test Script preparation / writing / execution, Test Data analysis / planning / population, Test Results analysis of problem severity, Defect Tracking, Defect reporting.
• Involved in the entire Software Development Process to Monitoring and Improving the QA process, and making sure that the application design, development, testing are agreed upon standards, procedures are followed.
• QA Proficiency in Black / White box, Performance - Stress-Load, Unit, User Acceptance, Security, BVT, Regression, Integration, Internationalizing, Smoke-Test, Ad-hoc, System, End-To-End and Remote testing using Citrix.
• Test Automation Experience in LoadRunner, QualityCenter / Test Directory, Install WatchPro, Rational Clear-Quest, Microsoft ACT Stress, Microsoft WAPT Performance, Automation Frameworks and Test Scenarios.
• Comprehensive Siebel-CRM Testing Experience in eChannel, eService, eSales, eBanking, e-Insurance, Call Center, Sales applications to verify the configuration, scripting, workflow and assignment manager.
• Data Warehousing Testing Experience in Data Design, Data Extraction, Data Transformation, Data Loading, Data Verification, Data Conditioning, Data Movement, Data Analysis, Data Cleansing and Data Staging
• Strong Understanding of Extraction Transformation and Loading (ETL), OLTP, OLAP Process and Designing.
• Experience in writing complex SQL queries based upon mapping document for the QA Data validations of source Vs target data base Oracle SQL Server & Teradata using SQL* Loader and TOAD and Knowledge on PL/ SQL.
• Business Intelligence & Reporting Testing Experience on Business Objects, Oracle-OBIEE, Crystal Reports, Siebel- Analytics reporting (CRM), Oracle Apps (e-Business suite) reports (ERP) and SAP BEx (ERP).
• Tested BI reports like Web / Desktop Intelligence reports of Master-Detail reports, Drill-Through, Prompts, Complex Calculations, Formatting, Conditional Formatting, Tabular reports, Cross Tab, Multi-Query reports, and Charts.
• Used independent testing technique to validate programs for dataset and report creation using MS Excel, Word, QC.
• QA Expertise in Oracle OBIEE OBI Admin, Repository, Metadata, User-Creations, Security/Cache Management, OBI Components, Answers, Dashboards, Deliver, IBots, BI Publisher, Services and Servers.
• Appreciable QA experience in Web Technologies, Web Browsers, Web Links, Web Methods GET, POST AJAX, Web Protocols, Web Securities, Web Servers JWS, Tomcat, IIS, Web Interfaces, Web Services, Web Objects.
• Fluently use the UNIX commands and utilities to run the System / Applications Jobs, Editors and Shell Scripting.
• QA Experience in Salesforce.com User management, Profile, Role, Workflow tasks, alerts, Page layouts, Record types, Fields, Field level security, Tab settings, Sharing, Branding, Messages, Lead forms, help and reports.
• Ability to work directly with Business Analyst’s, Technical Teams, Testing Teams, Business Clients and End-Users.

TECHNICAL SKILLS:

Operating Systems: Windows, UNIX, MAC.

Web Technologies: HTML, XML, WAP, AJAX, VBScript, ASP, JDBC, Servlets.

Test Management Tool: Quality Center, Rally, IBM Clear-Quest.

Test Automation Tool: Load Runner, MS-WAPT, Shunra-Box, SOAP-UI.

CRM Software: Siebel, Salesforce.com Profile, Role, End Users .

Databases: Oracle, SQL server 2005, Toad, Siebel Seed Data, PLSQL.

Data Warehousing: Informatica, SAP-BO, Siebel Analytics, Oracle OBIEE.

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Sr Lead Engineer

Responsibilities:

• Build a new QA team from the ground up, including the hiring of staff, implementing testing methodologies in QA, Lead daily status meetings and capture, manage follow-up daily action items and led supervision of three QA engineer’s.
• Completely involved in functional testing of Firmware, Hardware devices by analyzing of user stories and prepared test cases, test scenarios and Involved in test automation performance testing using load runner.
• Created templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project iteration reports.
• Identified Key-Point-Indicators (KPI) on NGHSB-System and validated, also provided guidance on NGHSB UI designing, developing, and implementing functional and performance tests.
• Performed functional testing on WCF - REST web-services using SOAP UI tool and using firmware, tested different types of electronic locks HT24, HT28 also tested hardware devices Encoder, PP, XPP, Wall Reader, Re-Validator
• Performed Usability, browser Compatibility testing, BVT test and configured the hardware devices to NGHSB-System.
• Performed web testing after application services are integrated in reception machine, through usability testing on NGHSB mobile app (iOS), tablets focusing upon usability and functional operations.
• Identified performance test scenarios, generated the Load Runner scripts and executed performance scripts in 2 browsers IE, Firefox and analyzed Performance test results using Load Runner Analysis.
• Performed load testing against internal applications and services using Load Runner scripts to emulate users and monitor systems performance also convey results and make recommendations for system improvements.
• Working within an Agile Scrum Environment and working closely with development, business analysts, stakeholders, other testers and infrastructure teams regarding NGHSB product deployment.
• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers. also Participated in PDR / QRD / CDR reviews
• Identifies improvements to the process and assists in their implementation and ensures that any risks associated with the agreed test strategy and the system test plan are clearly documented and described to the stake-holders.
• Participated in conference calls with client and effectively communicated regarding the issues, project updates etc.
• Travelled to Onity Headquarters in Duluth, GA USA for Security upgrade testing, In-hand a valid US B1 Visa till 2023.

Environment: Dot Net, Embedded System, HPQC, Test Complete, SQLServer, Shunra, Load Runner, SOAP UI, Rally

Confidential, CA

Sr Data Analyst

Responsibilities:

• Involved in designing and documenting the project plan, test plan, test cases, test scenarios, and test strategies based on business requirements and other specifications using HP-Quality Center, Microsoft Excel and Word.
• Review the ETL mapping documents and develop test cases and test scripts SQL Queries accordingly conducted walkthroughs and reviews of the documentation prepared for testing test plans, cases, strategy, defects
• Responsible for validating the Facts and Dimension table’s data and verifying table’s data is correctly loaded.
• Created complex SQL queries for data validations between the Data marts Vs. ODS databases and various SQL scripts used to verify and validate data integrity from source to target tables and all the way to reports.
• Validate the ETL mappings in Oracle Data Integrator (ODI) according to detail design specification, also validated the source data from the files before loading into the database tables in staging -> intermediate -> Prod environment.
• Involved in Installation, Configuration and Administration of Test tools such as Clear-Quest and Quality Center.
• Validated BO universes in the designer, connection to the database and tested Classes, Objects, Joins, Predefined Conditions, Filters, Joiner, Routers, Lookups, Rank, Expression, Aggregator and Functions,
• Validate the Business Object Dashboard Analytics and Metrics for the Providers, Groups, Members, Claims, Counters and Billing areas of daily reports, weekly reports and monthly reports.
• Tested various Claims, Counters, Groups, Members, Providers summary reports and Custom & Standard reports.
• Responsible for creating specific testing scenarios for legacy and Metavance invoices for internal and external users in XML files, also worked on WinSCP client to transfer XML files to the internal and external server.
• Responsible for uploading specific XML files to the application and utility servers
• Supporting the Business Users / End Clients in Release Management, UI, Smoke and Defects validation Process.
• Worked towards setting up the System Testing and User Acceptance Testing environments by providing access to perform testing. Co-Ordinates with the Infrastructure team to manage the test environments.
• Utilized UNIX commands and utilities like to monitor and track the server side processes and resource usage.
• Hosted the weekly defect review calls and tracked the defects to closure. Prepared the weekly status reports to be submitted to upper management. Generated reports and graphs from Clear-Quest and Quality Center.
• Takes responsibility for the production and approval of all testing deliverables and of testing milestones during a project early life-cycle validation and verification.

Environment: Oracle 9i, HP-UNIX, TOAD 9.5, HP-Quality Center 9.0, Clear-Quest 7.0, OBIEE 10.1, Business Objects XI R2, SAP-BODI 11.5, Shell Scripts, Metavance 2.8 A, Mainframes, Optare, Oracle Data Integrator.

Confidential

System Analyst

Responsibilities:

• Analyzing Salesforce-CRM business process requirements and business scenarios and created the user profiles and involved in the users requirements discussions and technical documentation.
• Expansively implicated in developing Test Plans / Test Procedure’s, Traceability Matrices and Test data for eChannel, eSales, eBanking, eServices, Call Center app’s same executing of test cases and identify issues.
• Actively involved in testing the scripting at BC layer, UI Layer, calculated fields, pre-default and various BC level properties for validations and to achieve complex functionalities.
• Tested Pick lists, Joins, Links, MVGs, Screens, Views, Tabs, Applets, Menu grid layout, Form & List view, Shortcuts, Buttons, Query, Drilldown, Actuate / Business Intelligence reports etc. to achieve user requirements.
• Extensively involved in testing the upgrade of Siebel application from 7.5.3-7.5.8-7.8 same tracking the changes made to the specifications and ensure the test cases are kept current.
• Conducted walk through of Siebel Automation test scenarios on employee apps like Call Center, sales, e-Insurance & e-Channel and Customer app like eService with Business, End-Users, Developers and QA team.
• Defect reporting, Defect reviews, test cases walk-thru, verification of fixes and Defect / Test Summary reports.
• Tested the Salesforce.com CRM application by verifying the functional areas of data management, forecasting, deal registration, accounts, contacts, leads, campaigns, opportunities, quotes, prices, activities, dashboards and reports
• Taken initiative of test automation for all test Projects @ Confidential, which really helped in about 60% reduction in testing effort-using Load Runner (Performance test) and Install WatchPro tools (Installation / Uninstallation testing)
• Created Load Runner & WAPT test scripts as per the requirements and executed them; generated reports for Accounts, Service Request, leads, Order Management validated the results against the expected time zones.
• Performed functional, integration, regression testing for fixes using QTP and closed the defects in support central.
• Identified key performance scenarios in the application and performed end-to-end root cause analysis on these bottlenecks, also presented my analysis in the reports to the client which was helpful in improving performance.
• Involved in evaluating different tools for automation, usability, SOA and Test data management tools.

Environment: Siebel 7.5.2 / 7.8, Oracle 9.2, Load Runner 8, WAPT 2, Salesforce.com, Actuate 9.0, Informatica 8.0, IE 6.0.SAP 4.6 SD FICO GL, AR, AP, COPA, QTP 9.0, support-central 5.0, SAP BIW & BEx 3.0.

Confidential

Sr Business Quality Engineer

Responsibilities:

• Prepared and defense test strategies test plans, test cases, test scripts, analyzed results and delivered test reports, triaged defects, status reports (DSR/WSR) and necessary documents day-to-day in Product / Test Studio.
• Build Verification Test (BVT) on Installation (SQL IPAKS, SP hot fixes) of drops made by development team on-site.
• General testing works (.NET Web methods, .NET Web Services, Transaction, SQL Stored Procedure) same automated using Microsoft ACT Tool for performance and Stress tests.
• Testing internally within the database constraints, existing data quality, referential integrity / data consistency.
• Tested data in XML file format from database using Web Services and import the extracted data in SQL Server database. Design the format of the XML, XSLT in XSD / Running security patches and retest of resolved defects.
• Involved in evaluating different tools for automation, usability, SOA and Test data management tools.

Environment: ASP. Net, C#, SQL-Server, ACT, VBScript, MS-Product / Test Studio 2003, Visual Basic 6, XML 2.0

Confidential

Sr Software Engineer

Responsibilities:

• Daily responsibility for analysis of problems on main module responsible for notification of appropriate team members and necessary follow-up on pending validation and open defects.
• Active role in designing and developing Web and Wireless pages using WML, WML-Script, Html, Jscript, XML, JDBC & Servlets, using web methods (GET & POST) and web servers (IIS, JWS, PWS, Apache and Tomcat).
• Involved in code review and white box testing such as Peer-Review & Fagan inspection same reported defects in JavaScript & JDBC, Servlets coding. Also done Application Programming Interface (API) testing.
• Developed QA plan, test cases based on product functional / technical spec, design document (DFD), and review & updating of test plans, test cases, user-manual, help both soft & hard copy and necessary documents day-to-day.
• Done Automate tests using Win Runner (for GUI testing), Test Director (for test plans /cases and logging defects).
• Hands-on lab testing activities with Nokia WAP enabled Mobile, SYMBOL Hand held with GPRS devices include setting up URL and MIME types setting at web Server and on WAP Phone.
• Hands-On testing activities with Barcode Scanner and Touch Screen Machine for VSM.
• Cluster manager was successfully tested with 50 node of cluster on two Operating Systems (Windows and Linux).
• Tested load-balancing framework fail-over support Asynchronous I/O, messaging etc.
• Code compliance testing of database parameter passage, condition / loops, exception handling, code commenting / alignment, return Values, verification & validation of code and Quality of code.
• Written Install-Plan and test cases for Feature testing, System Testing and Go Live Validations + Traceability between requirements to Test Cases / Scripts and Transports for release compliance.
• Worked in different releases cycles of Major and Minor releases at same time provided QA status report to core teams as well as the IT team.
• Experience working with huge volumes of data, analyzing record sets for Data Quality, Data Validation and Metrics.
• Responsible for build & release of the project specific tasks includes, maintenance of build scripts, make files, source code repository; troubleshooting builds, system wide connectivity; initial acceptance testing of built software.
• Maintains good relations with the customer in the day to day activities and delivering Quality based deliverables

Environment: Html, Xml, WAP, JavaScript, Servlets, Oracle 8.1, Baan 4, JWS 2, LDAP, IE 5.5, Tomcat, Red hat Linux 7.1, Nokia Simulator, Symbol, Win Runner 6.0, Test Director 5 .0,, Solaris 8(x86), Install Shield.

Confidential

Software Engineer

Responsibilities:

• Involved in Software Development Process, Project Life Cycle, Quality Management System, Software Maintenance.
• Active role in developing the Html pages, XML, WML decks, DTD and same integrate with ASP & JSP Pages, also involved in server side scripting using JDBC, Servlets with Implementation on JWS / Apache, Tomcat / IIS, PWS.
• Used JavaScript, VBScript and WML-Script for the client side validations and Ajax for handling the asynchronous calls / Used CSS for creating unified layout throughout the application.
• Developing the front-end part including the GUI design using Edit Plus, Microsoft FrontPage, Text pad, XML-SPY and On-line data analysis, Web Management Context, and the implementation of data representation.
• Developed / Validated the Crystal Reports (Html Format) built on top of the web-sites both standard /Custom reports.
• Organized and supervised formal reviews of development documentation (requirements and design documents, system test plans, installation manuals, help files, user-documentation, install plans and release notes)
• Performed the Test Director Administration by creating projects, users, groups and controlling access permissions.
• Perform design reviews and usability testing during various phases of the product development to evaluate and iterate the designs / Web Usability testing / UI specifications, UI guidelines, UI evaluations / Test objectives
• Hands-on lab testing activities with Nokia 3310 WAP enabled mobile Phone for wireless applications and entered bugs relating to the next version of Windows OS, IE, Netscape and Web Servers etc.,
• Tracked bugs using test director and performed regression testing of the entire application once the bugs are fixed.
• Integration testing on different modules of web-forms, web-pages, software extensions, and database tables, store-procedures, triggers, views, indexes, clusters, constraints, joins, using DML, DDL and DCL commands.
• Tested features of UNIX-based web hosting service, using including FTP, web site authoring and publishing, web server file management, web server software management
• Through white-box testing of client-Server side coding (Html, WML, JavaScript, Java JDBC, Servlets) & API testing.
• Manual test includes client / server side validation, Web links, Web Methods, Web Protocols, Web Securities, Web Servers, Web interfaces, Web Services, Web-Objects, Web Cookies-Session testing and Cross Brower testing,
• Involved as a key member of project teams through all phases of realization, go-live, rollout, post Implementation support, maintains and services of quality assurance and development jobs.
• Participate in the weekly project meetings between the developers and testers to discuss the various defects during testing and prioritizing the testing defects (Defect Scrub meetings).

Environment: Html 4, XML 2, WAP 2, JavaScript 3, ASP 3, Java 2, JDBC, Servlets, IIS, JWS, MS-Access 7, Nokia Simulator IE 5, VB-Script 2, PVCS, PERL, CGI, Symbol, Crystal Reports 5, Unix, Erwin 4 and Manual Testing.