PROFESSIONAL SUMMARY:

• A highly talented, self - motivated individual with experience in the public, private sectors and in the financial fields with over Fifteen years of diversified experience in the Management,, Software Quality Assurance and Testing on Client/Server, Windows, UNIX and Web based applications.
• Strong knowledge of Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC). Proficient in Workday HCM, Recruiting, Salesforce, PeopleSoft HCM and Financials, Global HRMS Testing.
• Extensive experience in analyzing business requirements and specifications, development and execution of Test Plans, Test Scripts and Test Cases, Involved in Manual testing & Tracking defects using Quality Center. Well versed with Unit testing, Integration, Regression Testing, System testing, UAT with Black Box test methods.
• Excellent Organization, Analytical and Problem Solving skills and ability to quickly learn new technologies. Proven success in meeting or exceeding customer needs as an individual contributor and as team member.
• Effective leadership skills with good written, verbal communication and presentation skills. Self-motivated with result oriented approach. Committed collaborator and team leader with Relationship management skills.
• Experienced with using PS Queries and SQL.
• Self-motivated professional with excellent facilitation skills and QA testing experience, lead the system development life cycle from design through implementation for waterfall and agile projects with cross-functional knowledge of integrated systems.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Windows NT

Tools: and Products: Microsoft Office Products, Cognos, Verint (Impact 360)

ERP: Workday HCM and Recruiting, PeopleSoft 9.1 HCM and 9.1 Financials Modules, Portal 9.0

Cloud Services: Salesforce - Service Cloud, Genesys Info Mart (Contact center solutions)

Testing tools: HP Quality Centre (ALM)

PROFESSIONAL EXPERIENCE:

Confidential

Test Lead

Responsibilities:

• Working as a Workday QA Test Lead
• Responsible for deliverables like Test Plan, Test Strategy, RTM, and TSM documents
• Created Test Scripts for Business Processes, Reporting as and when required
• Upload Test Scripts into QC Test Plan and setup the Test Lab
• Testing and Validating processes lagging behind the schedule
• Review defects, provide status in the daily testing meetings, and assign the defect to the appropriate resource
• Set priorities for the testing team and providing regular status against team’s test progress
• Contributed to process improvement and establish best practices in QA
• Trained the Testing Team on QC

Confidential

Business System Analyst and Tester

Responsibilities:

• Managed multiple projects end to end and ensured coverage of all facets of testing, and a successful global end-user experience for Salesforce and Workday.
• Created Test Scenarios, Test Cases, Requirements Traceability Matrix, Test Scenario Matrix and tested Salesforce, Workday HCM, and Workday Recruiting applications along with Integrations.
• Created Salesforce, Workday HCM, and Recruiting documents for the end users.
• Acted as project leader for Partnership (compensation-Bonus) module and directed the work of other analysts.
• Involved in writing Manual Test Cases and Test Scripts for new and enhanced version of Salesforce, Workday, PeopleSoft HCM (9.1) and PeopleSoft Financials applications (Purchasing, AP - 9.1).
• Worked on eDiscovery project.
• Worked on Enterprise Risk Management application (Sentinel).
• Team Lead for Telecom testing (Call Center - Crew Central) and coordinated with model office testing.
• Team Lead for testing Cognos reporting.
• Tested new system features and releases (Workday and Salesforce) and evaluating the impact to users.
• Worked on system projects that have complex functionality and on projects with a broad scope, involving multiple systems.
• Partnered with HRT business and IT development to document complex business system requirements.
• Tested Integrations and worked on EIB’s.
• Involved in analyzing business requirements, writing and executing Test Plans, Test Cases as per the business specification.
• Assisted in determining the test methodology and test data setup.
• Plan, design, and review test specifications and ensured full coverage based on functional specifications and requirements documents.
• Effectively prioritized and escalated customer issues as required using Serena Business Manager.
• Documented process change and trained users on new processes and tools.
• Created Procedures for clients.
• Mentored and trained new team members on best practices.
• Created regression and acceptance test scenarios for Workday and Salesforce.

Confidential

Test Lead/Trainer

Responsibilities:

• Involved in analyzing business requirements and writing Test Plans, Test Cases as per the business specification.
• Involved in writing Manual Test Cases and Test Scripts for new and enhanced version of PeopleSoft HRMS applications.
• Executed the manual test scripts to check the functionality of PeopleSoft Financial modules.
• Involved in setting up test standards and test labs for proceeding with automated testing for Quick Test Pro for PeopleSoft HRMS and Financials.
• Migrated manual test cases to Quick Test Pro to carry on further automated testing.
• Involved in performing Functionality, Security and Regression testing using Quick Test Pro.
• Wrote and enhanced test cases and test scripts by adding the required functionality as per the new business requirements.
• Performed integration testing on various HRMS and Financial modules by using Quick Test Pro and Manually.
• Involved in testing interface for Billing, Procurement, AR, benefits and Payroll.
• Participated in regular meeting and walkthrough to improve the testing effort of the HRMS and Financial application
• Tested the interface process that loads customer accounting information into GL module using GL interface tables.
• Validated Daily Revenue Ledger and Monthly revenue ledger reports for accounting reconciliation process.
• Validated reports that extract data (Customer data, Aging data etc.) from different Concurrent programs in AR module.
• Verified the "fixes" for the reported bugs.
• Responsible for testing software to ensure proper operation and freedom from defects.
• Analyzed test results and translated results to requirements and report problem resolution to management.
• Performed workflow analysis and recommended quality improvements.
• Develop tests cases, test scripts, test scenarios and participate in system, integration, user acceptance, and parallel testing.
• Performed functional, application, regression and performance tests, developed, executed and verified manual test scripts.
• Manage scheduling of for all the HCM and financial modules for the Confidential users, creation of plans, job aids and scenarios for classroom delivery for Confidential using iL inc.
• Created and maintained PeopleSoft scheduling database of accurate student records.
• Designed and developed PeopleSoft materials and courseware. Development of materials included creating curriculum, building class exercises, building of screenshots from example applications and building of hands on exercises.
• Generating the reports, oversee enrollments and manage the service desk, with assignment of tickets, follow-ups etc.
• Train the trainer on Receipts, Requisitions & PO modules, trained fundamentals of PeopleSoft through UPK’s.
• Proficient in using the User Productivity Kit (UPK) to guide resources to develop UPK modules along with developing PeopleSoft material.
• Creation and maintenance of user guides, quick start up guides and manuals.
• Functional knowledge of PeopleSoft HCM & Financial modules required for navigation and testing.
• Mentored and Trained new staff in the Team and monitored their performances, trained the end users.

Confidential, NJ

Test Lead

Responsibilities:

• Participated as needed in test script development and execution.
• Planned, coordinated, and monitored Quality Center activities to ensure project completion before or On-Schedule.
• Configured testing environment including Mercury Quality Center QA Manager for writing Test requirements, analysis, test reports, defect tracking and reporting using Oracle backend and Mercury Quality Center.
• Created Test Migration Strategy and Test Cases and scripts writing Excel Templates. Extensively used Excel Add-in tool to upload Test cases and scripts in Quality Center
• Trained and helped testing team to upload test cases and scripts in Quality Center using Excel Add-in.
• Created various documents i.e., Requirements Traceability Process documents, Defect writing guidelines and tracking document, Test cases and scripts design documents and test execution, test summary, Requirements linking and tracking documents for business, test and development teams using, MS-Word, Excel, PowerPoint and Visio
• Analyzed and developed technical reports while using MS-Word and MS-Excel and generated weekly reports and wrote various customized PeopleSoft queries to generate customized reports.
• Communicated and discussed problems about testing environment with testing and development team and successfully implemented Mercury Quality Center Test execution, Requirements mapping and Defect Writing process guidelines to improve testing process in the company.
• Designed, developed and reviewed Test Scenarios, Test Cases and Prepared estimates of work for UAT, Business Teams and Involved in Development of Test Plans and Test Cases to test the Screens and workflows.
• Identified the test requirements based on application business requirements and Involved in analyzing the applications and development of Test Cases.
• Organized and Managed the Test Team in developing Test Cases and Trained new staff in the Team and monitored their performances.
• Reporting and compiling test results and test statistics and provide regular updates to Project Team.
• Developed Test Scenarios and Test Procedures based on the test requirements.
• Tested PeopleSoft HCM & Financial Modules.
• Worked directly with development team and helped them to understand the process of changing any defect status in Quality Center.
• Participated in user and submitted status reports weekly.

Confidential

Trainer

Responsibilities:

• Trained PeopleSoft HR module.
• Designed, developed and reviewed Test Scenarios, Test Cases.
• Designed and developed Materials and Courseware.
• Participated as needed in test script development and execution.
• Mentored and Trained new staff in the Team and monitored their performances.
• Working knowledge of PS Queries and SQL.

Confidential

Functional Analyst

Responsibilities:

• Trained PeopleSoft HR module, Designed, developed and reviewed Test Scenarios, and Test Cases. Designed and developed Materials and Courseware. Trained new staff in the Team and monitored their performances. Worked on PS Queries and SQL and Involved in the production support of the PeopleSoft HRMS and Financials Modules.

Confidential

Test Analyst

Responsibilities:

• The main modules I worked on consumer banking sector that included: creating new accounts, opening and editing personal and business account information, closing accounts and more.
• Designed, developed and reviewed Test Scenarios, Test Cases.

Confidential

Account Manager

Responsibilities:

• Worked as a HR Manager. Monitored the margins of various clients.
• Established new accounts and processed existing client transaction requests for a high-net-worth client base. Disclose and counsel with the risks involved in trading stocks for the prospective client.