SUMMARY:

• Information Technology professional with over 12 years of Siebel and Oracle CRM On Demand experience, covering all stages of Application Development Life Cycle (ADLC), including System Analysis, Design, Development, Testing, Implementation and Production Support seeking challenging and rewarding opportunity within a diverse and dynamic organization where I can utilize my analytical and process improvement skills to provide exception value to the organization.
• Involved to estimate the duration of the project, determine the required resources and schedule the work, Work Breakdown Structure (WBS) to meet the needs of the customer. with planning, controlling, monitoring, managing, Effort Estimation and directing the assigned project resources to best meet project objectives.
• Siebel Configuration at multiple levels like but not limited to Applets, View, Screens, Business components, Business Objects, Joins, MVL, Links, Access Control, positions, responsibilities, LOV, Drilldowns, Toggle applets ( Static & Dynamic ), Picklists, MVG, custom buttons, Constrained picklists, Extension of columns and tables, .Symbolic String and Proficient in eScript & Web Template modification & Actuate Reports
• Requirement Gathering, develop detailed design specifications, development plans, test plans, test cases and release installation notes, Responsible for the maintenance of in - place programs, coordinate with project teams & business analysts to translate detailed specifications into new or enhanced application solutions. Maintain peer relationships across IT areas (infrastructure, operations, etc) to support effective implementations.
• Customization in with OOD Company Administration - setting up company profile, activating languages, managing currencies, Application Customization - Record Type setup, Administrating Copy enabled setting, setting up web link, using indexed custom fields, Customizing static and dynamic layouts, creating web applets cascading picklists, Managing search layouts, Managing Action bar layout, Customizing Audit trail, creating global web applet, User Management and Access - Controls setting users, process of setting up assess profiles, groups, territories, Book of Business, BOB Rules, associating users with Books, adding Books to record page layout, Business Process Management - creating Work Flow Rules & Actions to assign to books, update field after wait, send emails, Data Management - importing & exporting data, and Content Management - setting Company Products, Setting Price List for PRM, Setting Report Folders.
• Customization in with Oracle CRM On Demand Analytics and dashboard development using Gauges, Pivot table with column selector view, combining reports creating filters, formatting case statements.
• Designed and Executed Workflow Processes Invoking through Run-Time Event Custom Control (Menu Item & Button), WF Policy and Explicitly to update fields when the users change the conditions.
• EIM Data Mapping to load Legacy data, prepared complex SQL queries, optimized configuration (.IFB) files to run EIM job for data loading.
• Documentation experience to include detailed design, configuration, documentation, testing, and deployments.Ability to quickly identify errors, root cause and determine options for resolution.
• A quick learner who enjoys a stretching role within a fast moving dynamic environment.
• Effectively understand Clients’ technical architecture and emerging technologies to determine feasibility, multi-tasking abilities without sacrificing quality work and project timeline.
• A quick learner, Strong, self-motivated and confident individual dedicated to achieving organization’s strategic objectives.

TECHNICAL SKILLS:

Technologies: Siebel (6.0, 7.5, 7.7, 8.0 versions), Oracle (Siebel) CRM OnDemand, Salesforce, Actuate Report, JavaScript & .Net

Databases: Oracle 8i, 9i, 10g

Operating Systems: Windows NT, 2000, XP, 98, 95Products/Tools: FrontPage, EditPlus, Mercury Test Director, JavaScript Web

PROFESSIONAL EXPERIENCE:

SME, Project Lead

Confidential, La Cross WI

Responsibilities:

• Hands on in development, configuration, testing, Dashboard and analytics experience with Enterprise class CRM Oracle On Demand, solutions Preparation of functional/technical specifications in support of interface and custom development activities.
• Application design, prototype, configuration and implementing Book of Businessforsecurity and record accessibility.
• Creating Custom Objects and modifying the default roles, privileges, access profiles, static and dynamic page layoutsforusers.
• Creating and modifying Developed comprehensive project documentation and deliverable including Scope & Vision Document, Business Requirements Document, Functional & Technical Design Document, UAT scripts and sign-off document and kit, manuals etc.
• Day to day configuration and development in onDemandsystem and Participate in Systems Integration Testing and User Acceptance Testing.
• Worked with teams of onsite and offshore technical resources, Facilitate meetings, working within a technical and functional team environment to gather requirements, prioritize objectives, and brainstorm alternative solutions.
• Approve mapping requirements in CRMOD objects, workflows, validation rules and reports to complete extensive CRMOD configuration and custom development. Provide inputs required for CRM OD integration events and web services.

SME, Project Lead

Confidential, San Diego CA

Responsibilities:

• Manage and deliver components of client engagements, team identification for business requirement, day to day contact with stake holders.
• Hands on in development, configuration, testing, Dashboard and analytics experience with Enterprise class CRM (Siebel / Oracle OnDemand), solutions Preparation of functional/technical specifications in support of interface and custom development activities.
• Following Blueprintforondemanddeployment methodology using Rapid Step by Step approachforOn Demand.
• Application design, prototype, configuration and implementing Book of Businessforsecurity and record accessibility.
• Creating Custom Objects and modifying the default roles, privileges, access profiles, static and dynamic page layoutsforusers.
• Defining the sales process coach and implementing the sales process methodology.
• Creating and modifying Developed comprehensive project documentation and deliverable including Scope & Vision Document, Business Requirements Document, Functional & Technical Design Document, UAT scripts and sign-off document and kit, manuals etc.
• Supporting remote sales team with their issues with regards to the usage of Siebel loyalty and Ondemandapplication.
• Day to day configuration in On Demand / Siebel loyaltysystem and Participate in Systems Integration Testing and User Acceptance Testing.
• Prepare detailed technical design and functional design documents to train and provide WBS tasks Develop solutions following Siebel best practices and perform thorough unit testing and resolve application defects and implement system enhancements.
• Developed Siebel Loyalty Manager enabling Management, Points Accrual and Redemption Management, Creation and Management Promotion rule and criteria for point rewards, Member Profile, Tier processing, Field Service and Order Management along with Notifications. Data mapping, legacy data conversion scripts & EIM.

SME, Project Lead

Confidential, Canoga Park CA

Responsibilities:

• Manage and deliver components of client engagements, team identification for business requirement, day to day contact with stake holders.
• Application design, configuration, prototyping and implementing Book of Businessforsecurity and record accessibility.
• Creating Custom Objects and modifying the default roles, privileges, access profiles, static and dynamic page layoutsforusers.
• Defining the sales process coach and implementing the sales process methodology.
• Creating and modifying Developed comprehensive project documentation and deliverable including Scope & Vision Document, Business Requirements Document, Functional & Technical Design Document, UAT scripts and sign-off document and kit, manuals etc.
• Supporting remote sales team with their issues with regards to the usage of Siebel loyalty and Ondemandapplication.
• Day to day configuration and development in onDemandsystem and Participate in Systems Integration Testing and User Acceptance Testing.
• Prepare detailed technical & functional design documents, provide WBS tasks Develop solutions following Siebel best practices and perform thorough unit testing and resolve application defects and implement system enhancements.
• Facilitated project team to review project milestone status and risk mitigation plans for overall portal and advertising features. Status reviews and milestone progress were presented to executive management and the executive board team.
• Developed Siebel Loyalty Manager enabling Management, Points Accrual and Redemption Management, Creation and Management Promotion rule and criteria for point rewards, Member Profile, Tier processing Field Service and Order Management along with Notifications. Support work effort estimates for application configuration and scripting of Oracle On-Demand, Lead cross functional admin / analytics team of Sales Planning, Account Management, Web Content and Marketing. Chaired weekly Delivery Revenue Optimization meeting to improve overall system and portal advertising performance for successful client delivery. Data mapping, legacy data conversion scripts & EIM.
• Approve mapping requirements in CRMOD objects, workflows, validation rules and reports to complete extensive CRMOD configuration and custom development. Provide inputs required for CRM OD integration events and web services.
• Hands on experience with implementing Oracle CRM On Demand including Gap analysis, documentation of business practices, configuration, roll out and on Oracle CRM On Demand.

SME

Confidential

Responsibilities:

• Application design, prototyping and implementing Book of Businessforsecurity and record accessibility.
• Creating Custom Objects and modifying the default roles, privileges, access profiles, static and dynamic page layoutsforusers.
• Translate business processes into systems solutions & requirements, performing system configurations to match clients’ needs.
• Defining the sales process coach and implementing the sales process methodology.
• Creating and modifying Developed comprehensive project documentation and deliverable including Scope & Vision Document, Business Requirements Document, Functional & Technical Design Document, UAT scripts and sign-off document and kit, manuals etc.
• Supporting remote sales team with their issues with regards to the usage of theOndemandsystem.
• Day to day administration of CRMonDemandsystem.
• Provided overall project, resource planning/allocations and management for development and productionprojects using the Agile Scrum Development Process. Used other methodologies depending on project size and scope.
• Worked with teams of onsite and offshore technical resources, Facilitate meetings, working within a technical and functional team environment to gather requirements, prioritize objectives, and brainstorm alternative solutions.
• Understand overall business operations; help to develop innovative solutions to improve productivity.
• Manage, Specific, designs and / configures Siebel On Demand systems to support business information needs.

Confidential, Austin TX

Responsibilities:

• Provided resource planning/allocations, overall project, and management for the Database Services system development and productionprojects using the Agile Scrum Development Process. Other methodologies are used depending on project size and scope.
• Translate business functional requirements into Technical Solutions Creating Design Specifications and Standards.
• Performed Technical Design, Code Reviews, Developed & deployed new Application Components.
• Monitor Application Developers and Associate Application Developers through complex software development activities and Communicate Development status and escalate issues to management.
• Assist with the development of deployment materials (may include documents, release notes, others)
• May research alternative development methodologies and makerecommendations for team improvement.
• Able to troubleshoot and resolve application defects and outages.
• Customization in Siebel Objects, Data Mapping, WorkFlow Process.

Confidential, San Diego

Environment: Siebel 8.0, Oracle 10g, Windows XP.

Responsibilities:

• Provided overall project, resource planning/allocations and management for the Database Services system development and productionprojects using the Agile Scrum Development Process. Other methodologies are used depending on project size and scope.
• Investigate application issues and root cause analysis.
• Enhanced Dashboards View with Column Selector through Business Service.
• Customization in Siebel Objects, Data Mapping, WorkFlow.
• Performed Technical Design, Code Reviews, Developed & deployed new Application Components.
• Created, Enhanced test cases from specifications provided by Development group creating fault reports for developments, documenting problems found in software.
• Working with non-technical users, analyze and document business requirements and design system solutions to meet or exceed requirements.
• Analyze development and support requests in to technical design, develop appropriate solution, prepare test plans, develop test cases, do testing and fix bugs reported.

Confidential

Environment: Siebel 7.5.3, On Demand R16, Oracle9i, Windows XP.

Responsibilities:

• Facilitated project team to review project milestone status and risk mitigation plans for overall portal and advertising features. Status reviews and milestone progress were presented to executive management and the executive board team.
• Provided overall project, resource planning/allocations and management for the Database Services system development and productionprojects using the Agile Scrum Development Process. Other methodologies are used depending on project size and scope.
• Involved in Siebel On Demand application configuration and visibility settings for Inside Sales, Fields Sales, Customer Service Rep and Regional Managers and Directors, testing coordinating with offshore team to test within Field App, CAPEX and Siebel for Pricing & Quote for customer order / pickup process
• Designing of Custom Objects ad their Layouts, Creation of Workflows / Updates and Book of Business.
• Customization in Siebel Objects, Data Mapping, Workflow & Reports.
• Drive Technical design and implementation. Proactively raises issues if specification will lead to quality, system performance or architectural issues in the application
• Involved in designing Test Plan, preparing Test Cases and Test Procedures Performance Testing, Volume and Stress testing are also given adequate importance. SQA Suite Team Test includes Test Planning and development, Test Execution, Defect Tracking and Reporting using tools like SQA Manager.
• Participated in project review meetings, adhere to project on quality and assurance standards as part of project execution.
• Write test cases from specifications provided by Development group creating fault reports for Development documenting problems.
• Managing the overall schedule to ensure work is assigned and completed on time and within budget.

Consultant

Confidential

Environment: Siebel 7.5.3, Oracle9i, Windows XP

Responsibilities:

• Customization in Siebel Objects, Data Mapping, WorkFlow & Reports.
• Prepared Low Level Design (LLD) document and module for Business Object Design (BOD).
• Assisted in project scoping, planning tasks, and change management.
• Create, enhance test and develop configurations Records.
• Participated in scrum planning, technical design reviews, functional specification reviews, contributed to develop project estimates, scheduling test plans and code reviews.
• Responsible for Assists in architectural planning, software design, ensuring coding standards and practices are met in regards to coding and documentation, as well as, providing insight and direction into testing and implementation.

Consultant

Confidential

Environment: Siebel 6.0.3, Oracle8i.

Responsibilities:

• Customization in Siebel Objects, Data Mapping, WorkFlow & Reports.
• Defined Various Criteria's and Rules to Assign Specific Tasks According to the Organizational Structure.
• Day to day interaction with quality assurance, technical support, external application owners and business users to effectively close open work items.

Consultant

Confidential

Environment: Siebel 6.0.1, Oracle8i.

Responsibilities:

• Customization in Siebel Objects, Data Mapping, WorkFlow & Reports.
• Played role in requirement study, analysis, design, and configuration and testing for modules such as Retail Customer, Sites and Call Reports in the CRM system deployed to the client as well as provided post implementation support for the same.