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Quality Analyst Resume

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Baltimore, MD

SUMMARY

  • 7+ Yrs of IT experience with 6+ years of experience in analysis, verification and validation of software systems and applications
  • Around 5 years of experience in Performance Testing for protocols like Web (HTML/HTTP), Citrix, Web Services, Oracle applications, SAP Web, SAP GUI, Java, Winsockets, .net and Ajax TruClient.
  • Experience in writing Test Plans, Test Scripts and Test Cases as well as executing them.
  • Familiar with manual and automated testing using Win Runner (TSL), Quick Test Pro.
  • Proficient in performance testing using HP Load Runner.
  • Extensive experience in analyzing performance bottlenecks such as very high CPU usage, memory leaks.
  • Investigate and troubleshoot performance problems in a lab environment. This also includes analysis of performance problems in a production environment.
  • Interface with developers, project managers, and management in the development, execution and reporting of test automation results
  • Strong analytical and problem solving skills and the ability to interpret and communicate facts and data.
  • Experience in using Automation Tools such as Quick Test Professional, SOAPUI, Selenium, Test Director, Jmeter andLoad Runnerand designing and implementing Automation framework.
  • Good Knowledge of ITIL and ITSM best practices
  • Excellent communication, organizational, time management and support skills.
  • Involved in requirement analysis, Business analysis, Use - Case analysis.
  • Proficient in database programming using Oracle, SQL Server and Microsoft Access.
  • Optimized the performance of applications using PL/SQL, stored procedures, functions and packages
  • Writing high-level Test Plans and Test cases based on the baseline requirements.
  • Working in a team environment; meeting and exceeding customer expectations.
  • Strong skills in Backend testing SQL Queries on Sybase and Oracle RDBMS
  • Hands on experience in design, development, testing, implementation and documentation of Client Server and Web applications.
  • Experience in talking with clients, users and gathering requirements, test data.
  • Excellent communication and interpersonal skills

TECHNICAL SKILLS

Testing Tools: HP LoadRunner, QTP, QC, WinRunner, HP Performance Center, Test Director, WinRunner, Apache Jmeter, Selenium, Neoload.

LoadRunner Protocols Tested: Web HTML.HTTP, Web (Click and Script), Oracle Web Applications, Citrix ICA, Ajax Truclient, Webservices, Java, dot net.

Languages: C, C++, Java, VB Script, SQL, TSL, Java Script, PHP, XML, XSLT, HTML, DHTML

Databases: MS SQL Server, Oracle, LDAP, Access, Sybase, DB2

Environment: Web and App Servers- Web Logic, Web Sphere, Apache, IIS, SQL Servers

Monitors: Sitescope, perfmon, Nmon, Wily Introscope

Operating Systems: Linux, UNIX, AIX, Windows NT/98, Windows 2000/XP

Languages: C, C++, C#, PL/SQL, Java, XML, HTML and Assembly language

Others: Forms 4.5, Reports2.5, Servlets, ASP, ASP.net, JSP, JDBC, JavaScript, HTML, Crystal Reports 9/10.

Databases: Oracle 10g/11g, MS SQL Server 2005/2008, MS Access.

Web Servers: IIS, Apache

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Responsibilities:

  • Performed load and performance testing on the web-application server using LoadRunner.
  • Developed Vuser scripts for Web (HTTP/HTML), Win Sockets, Ajax Truclient, Web Services protocols based on the user workflows.
  • Created various scenarios in Performance Center for performing baseline, benchmark, Load, Stress tests and endurance tests.
  • Changed the runtime settings such as pacing, think time, Log settings, browser emulation and timeout settings in HP LoadRunner Vugen and controller to simulate the real scenario.
  • Parameterized and Correlated the LoadRunner scripts for dynamic variable and User Inputs.
  • Worked with LoadRunner for the creation of Citrix Scripts.
  • Analyzed the results in Analysis session of LoadRunner to find the bottlenecks.
  • Extensively used Controller to perform and execute Baseline, Ramp-Up, Endurance, and Stress test cycles.
  • Documented business process properties and developed test data for use in data validation.
  • Created Load Scenarios Scheduled the 100 Virtual Users and Parameterized Vuser Scripts to generate realistic load on the Server
  • Used Load Generators to generate load on multiple machines.
  • Automated performance test scripts and verified the response time under different load conditions using LoadRunner
  • Created worst case load scenarios to test the system stability and processes
  • Used Site scope for monitoring the statistics like CPU, I/O and Memory Consumed by the System resources.
  • Wrote custom functions in the Scripts using C and C++ for error handling purpose.
  • Monitored resources to identify performance bottlenecks, analyze test results and report the findings to the clients, and provide recommendation for performance improvements as needed.
  • Generated performance graphs, session reports and other related documentation required for validation and analysis
  • Compared and analyzed actual to expected results and reported all bugs to the development team

Environment: Load Runner 11, ALM 11, Quality Center, C, C++, MS Excel, Sitescope, Web (HTTP/HTML), Win Sockets, Ajax, Web Services, Ajax Truclient

Confidential, Coudersport, PA

Responsibilities:

  • Prepared Performance strategy document based on the SLAs provided by the Business team.
  • Used Neoload to script the Web applications.
  • Used Loadrunner to Script the Oracle RMS, Oracle RDM and other sub systems.
  • Identified and defined scope for Integration and System Testing.
  • Implemented Parameterization and Correlation in VUGen Scripts
  • Create Image and Text Verification checks in Vuser Scripts using LoadRunner Vuser generator.
  • Configuring Run-time settings for VuGen, Controller and Performance Center
  • Created Load Scenarios in LR Controller and Scheduled the Virtual Users and Parameterized Vuser Scripts to generate realistic load on the Server
  • Extensively used Controller to perform and execute Baseline, Ramp-Up, Endurance, and Stress test cycles.
  • Created Baseline transactions and resource utilization for comparative analysis against future releases
  • Used LR Analysis tool to view Load test results and drill down to identify possible bottlenecks.
  • Automated performance test scripts and verified the response time under different load conditions using LoadRunner
  • Worked on Web/HTML, Oracle NCA, Oracle 2-tier, RTE and webservices protocol.
  • Used Oracle Sql profiler to trace the queries while execution of the scenarios.
  • Generated Server Monitor statistics like CPU usage, I/O, Memory, Processes, Thread Counts, Bytes/Sec etc.
  • Generated performance graphs, session reports and other related documentation required for validation and analysis
  • Compared and analyzed actual to expected results and reported all bugs to the development team.

Environment: Oracle RMS, Oracle RDM, Load Runner 11, Neoload 4.0, Performance Center 11, Quality Center, C, C++, MS Excel, Sitescope, Web (HTTP/HTML), Oracle NCA, Oracle 2 tier, RTE, Oracle 10g & 6i.

Confidential

Responsibilities:

  • Configured Mid-Tier on Solaris & Upgraded to 7.1 from 6.0
  • Customized OOB HD module and designed custom built CM module based on user requirements.
  • Maintenance of company’s custom built & customized applications and involved in the production support.
  • Integration with HP Open View for tracking availability and performance.
  • Designed Flashboards to provide real time data.
  • Created web views for forms and configured the mid-tier using the configuration tool.
  • Worked on the performance of the application by removing the repetitive workflow and adding indexes on field which are used commonly.
  • Implemented and automated regression test scripts based on business requirements using QTP. Enhanced the scripts by adding Check points and conditional statements
  • Implement SLA Module to track Internal OLA and Organizational SLA
  • Created Development & Test environment to test and develop customization and synced this with Production environment.
  • Extensive system testing on both the development and production servers and used Migrator to keep both servers in sync.
  • Designed Tolequent reports for Global Support Center by using SQL Loader
  • Trained users about the usability and the various processes in the system

Environment: Win Runner 6.0, Test Director, Load Runner, Java, HTML, Windows NT/ 2003,QTP

Confidential

Quality Analyst

Responsibilities:

  • Involved in developing test plans by analyzing functional and design specifications.
  • Conducted Stress test and Volume test against the application.
  • Conducted Performance testing, Multi-User testing and Regression testing.
  • Involved in performing White Box and Black Box Testing.
  • Thoroughly tested the application both manually as well as using automated testing tools like WinRunner, Test Director and written test cases and test plans.
  • Analyzed system requirements developed test plans, test cases for functional, GUI, security and performance testing.
  • Implemented and automated regression test scripts based on business requirements using QTP. Enhanced the scripts by adding Check points and conditional statements
  • Performed automated tests using WinRunner as per the test plan.
  • Documented the tests based on corresponding business/ user requirements, documents and technical specification and other operating conditions.
  • Performed white Box, Black Box testing, negative testing, regression testing, stress and load test.
  • Checked the GUI objects and bit maps, used function and methods in TSL Scripts to enhance the quality of the testing.
  • Used test director for executing the test and tracking the defects.
  • Tested the applications compatibility in all versions of Netscape and IE browser.
  • Used customized Bug reporting tool to create Bug report.
  • Knowledge on Selenium IDE.

Environment: Win Runner 6.0, Test Director, Load Runner, Java, HTML, Windows NT/ 2003, QTPComputer quality Centre

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