SUMMARY:

• Seven (7+) years of working experience in Software Quality Assurance for Web and Client/Server Applications
• Expertise in Entire Software Development Life Cycle and Test Development Life Cycle, Test strategies, Methodologies and processes compliance to standards.
• Good experience on Build & Release management of software life cycle
• Professional with extensive experience on Telecom, Insurance and Healthcare Industry.
• Testing using IVR, CTI for different flows on medical Insurance plans and different healthcare services Healthcare Claims, Health Information, Insurance plans member provider medical claims, benefits, eligibility, dental, eye care and nutrition).
• Testing experience on IVR, CTI, VOIP (PBX), Amdocs Ensemble billing, CRM, Mobile Applications/Wireless devices
• Good experience on contact center technology IVR, Genesis framework CTI (routing and reporting), Genesis Agent Desktop applications, E911
• Good experience in device testing
• Experience on system level and application testing on wireless networks
• Experience developing test cases, test execution for mobile applications
• Solid understanding of HTTP, HTTPS protocols, HTML, XML
• Experience in end to end testing customer provisioning and validating order management systems for different services on Voice, data and Video packages
• Extensive experience with SQL queries for database testing on Oracle/SQL Server
• 2+ years’ experience on VOIP testing
• Experience on Workforce Management
• Experience on Healthcare, healthplan. Testing using IVR, CTI for different flows on Insurance plans healthcare services (Health Care Information, Eligibility and Claims Payments systems).
• Hands experience on SOAPUI, XML services. Using SOAPUI creating customers and Validate in Back end and front end systems.
• 3+ years experience on API, Web services, SOAPUI testing, E - commerce applications.
• Hands experience on Sales Force.com and CRM Applications.
• Experience in testing WFM (Work Force Management), supply chain management, warehousing
• Extensively involved in System, Regression, Integration, User Acceptance Testing and End to End testing
• Expertise in manual testing includes Requirements Analysis, writing Test plans, Test Cases and Requirements Traceability Matrix.
• Strong and proficient in analyzing product Requirements, Use-Cases, Design and Technical specifications
• Proficient in troubleshooting the faults from System logs, Event logs, Application logs.
• Hands experience on Defect tracking, Bug triage meetings.
• Experience in generating reports and validating the reports.
• Extensive experience testing web applications
• Experience on SSO Single sign on Testing
• Experience on Linux/Unix environments
• Experience in use of software Test Management Tools Quality Center, Test Director.
• Installing, upgrading Quality Center maintaining testing activities test cases, test execution status, test results
• Experience in use of QTP tool.
• Experience in tools Clearcase, ClearQuest, Putty, TOAD
• Expertise in Defect tracking tools like Rational Clear Quest to track, analyze and report the defects found during various phases of Software Testing
• Experience in Source code configuration management tools like Visual Source safe, clear case to maintain builds
• Experience with object oriented C++, Java understanding the code and troubleshooting skills. knowledge on Windows Server, Active Directory, IIS, LDAP, Putty, Toad, web services xml, SOAPUI and Microsoft Exchange Server
• Excellent interpersonal and customer relational Skills. Proven communication and presentation Skills

TECHNICAL SKILLS:

Testing Tools: Quality Center, SOAPUI, Quick Test Professional

Languages: C, C++, Java, VB, .Net, SQL, PL/SQL, XML

RDBMS & Databases: Oracle, SQL Server, Sybase, Informix, MS Access

Packages: Toad, DB Visualizer, Ms Visio, Visual Studio, MS Office

Release management Tools: CVS, MS Visual Source Safe, Clear Case

Test management tools: Quality Center, Test Director, Clear quest

OS: Windows, UNIX, Susie Linux, Sun Solaris

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo, CA

QA Validation Specialist/QA Lead

Responsibilities:

• Developed the System Test Plans, Test Scenarios and Test Cases using Software specifications document.
• Conduct the peer review meetings for Test plan and Test Approvals.
• Extensively involved on planning Gather requirements (Attended requirement review meetings Analyzed user requirements and provided feedback to the Business Analysts.)
• Conduct peer reviews on Test cases, Writing Test cases.
• Responsible for the System Testing, Regression Testing, Usability Testing and Performance Testing of the Application.
• I have very good experience testing web services using SOAPUI. Performed different activities creation of customers, different services will be available based on address, placing a new order, changing the order placed, cancelling the order by passing input parameters using SOAPUI.
• By passing the input parameters in the XML and sending the request then verify the response whether the request is successfull or not. If the request is successfull verify the particular data In back end systems by writing customized queries. If the request is not successfull, there are any errors verifying the logs and open the defect and attached the logs for the defect. Generally if the request is successfull we saw the “0” in the response. If it fails we saw the error code and particular text for the related error.
• Testing Set Top Box H25 (high definition box), HMC, HR25 (HARD DRIVE (300 GB)) on CDA based driver interface (Linux based). Preparing test cases for set top box testing integration testing, end user testing the features of the applications such as multi home viewing, keyword search, DVR
• Launch a video. Verify the video can be launched. Press the “play” key on the video screen, verify the video starts playing. Press the “pause” button on the video screen, verify the video stops playing.
• Move the video playing process bar forward, verify the video can be played from the point where the process bar moved to after 100% loading from the streaming buffer.
• Move the video playing process bar backward, verify the video can be played from the point where the process bar moved to after loading from the streaming buffer.
• If there are any errors found open the defects. Once the defects were fixed, retested the defect fixes and if they passed, closed the defects. If the defects were not fixed, then reopen the defects.
• Conduct Daily status Defect Calls.
• Conduct product testing after each release, Open trouble tickets based on Customer Issues.
• Participate in Amdocs Bug triage meetings.
• Co-ordinate with offshore and onshore team.
• Using SOAPUI tool and related xml’s creating customers and validate in both front end and back end systems.
• Co-ordinate with Offshore team.
• Conduct Daily status Defect Calls.
• Coordinating with stake holders, business users on requirements gathering, other teams on data requirements, defects
• Responsible for the System Testing, Regression Testing, Usability Testing and Performance Testing of the Application.
• Written specified SQL scripts to test the areas defined in each requirement
• Performed Database Validation and Integration Testing and manipulations using SQL.
• Scheduling and running the Jobs on daily basis
• Extensively used UNIX commands and Shell scripts to retrieve data files and to update parameter files to run the application on multiple sets of test data.
• Modified UNIX scripts and SQL Scripts and tested them.
• Used Quality Center to prepare Test cases, procedures, Requirements Traceability Matrix and managing the Defects
• Co-coordinated with Project Managers, Business Analysts and System Analysts to set up the pre-validation and validation environment to execute the scripts.

Environment: Java,J2EE,HTTP,HTTPS, MS Foundation Server 2010, AS400, OS400, IIS, SOAPUI, WSDL, HTML, VB Script, .net, SQL 2008,Java Script, Windows Server 2008, UNIX, Toad, Oracle, Quality Center10.0.

Confidential, PO, OR

QA Lead

Responsibilities:

• Prepared test scripts interacting with business users to understand the requirements
• Participated in System, Regression, UAT
• Tested different call flows using IVR for contact center clinical and member services and validating the call flows
• Tested CTI call routing based on routing skills defined by Genesis and calls data with Genesis contact center Agent Desktop applications
• Testing member and provider Health plan services for Health care using IVR, CTI, and GAD for clinical centers.
• Tested WFM (Work Force Management) solution
• Tested employees work schedules in Organization and tracking adherence
• Tested calls handling by contact center Agents make calls, answer calls, calls processing call Transfer, call hold, Conference call using Genesis Agent Desktop in addition to carrier VOIP
• Analyze network protocol Traffic using Ethereal (Wire shark)
• Created Queries and generated the reports, validated the data for different call flows
• Generated Contact Center historical and real time reports for different thresholds and call metrics, Agents Evaluations and Contact Center agents Performance
• Maintaining test scripts, test execution, defects in QC
• Participated in defect calls, UAT meetings to meet testing timelines

Environment: Windows, .Net, IVR, Genesis CTI, Genesis Agent Desktop, VOIP Phones, soft IP Phone, Quality Center

Confidential, Irving, TX

QA Lead

Responsibilities:

• Actively Involved in Software Development Life Cycle and Test Life Cycle, Test strategies, Methodologies and processes
• Prepared Test plan, Test cases and Requirement Traceability matrix
• Uploaded test scripts into QC, executed the scripts, analyzed the results and reported the bugs in Quality center
• Prepared test status reports, bug reports
• Opened Trouble Tickets for bugs found during testing, Reviewing, tracking using Team Track
• Executed QTP scripts and did enhancements for the scripts and prepared test status reports
• Involved in walkthroughs, reviews and defect status call
• Tested CR’s for new enhancements understanding requirements
• Analyzing defects during flow through testing between Applications/ Interfaces and all downstream systems from the logs.
• Done the API testing Using SOAPUI tool creating customers and Validate in Back end and front end systems run input XML with test data to create customer accounts and validate generated output XML on WSDL
• Prepared and executed SQL Queries to ensure data accuracy and integrity
• Executed SQL Queries to ensure data accuracy for the migrated data
• Co-ordinate with support teams to ensure availability of necessary resources (Hardware, Software, Environment etc.) to perform QA activities as per the plan

Environment: .Net, Windows, Oracle, XML, SOAPUI, WSDL, SQL, Java, Quality Center, Quick Test Professional

Confidential, Richardson, TX

QA Analyst

Responsibilities:

• Analyzing Business Requirements developing and execution of test cases based on business requirements of the Application
• Performed System Testing, Unit Testing, Functional Testing, and Regression Testing.
• Track and report testing activities, including test results, test cases coverage, required resources, defects discovered and their status, performance base line
• Worked on BAN activities like activation, future activation, suspension, disconnection, cancellation
• Created new BANs and verified existing BANS and subscribers, assignment of SOC and PP.
• Updated the tables and application tables, with SOC, price plans, and expiration dates using master tables via SQL queries using TOAD.
• Used Price Plan system to create different price plans, SOCs, Features, Promotions, discounts, Fees, One time charges, Usage charges
• Performed Data driven testing and script enhancement
• Used Telegence (CSM online) for activating Subscribers and check whether subscribers have been flowing to Enabler successfully.
• Backend Testing executing SQL queries and validating data fields in the generated reports
• Worked with Telegence after process the CP file
• Regression testing of the application with various data sources and data type
• Using TOAD to view the Account changes before provision and after provision.
• Defect tracking defect logging follow-up with the development team, defect fix validation & closure
• Executed shell scripts in the Unix background using Unix commands on Vi Editor and check all job logs are successful or not in the background

Environment: C, C++, Oracle, CORBA, UNIX, Shell Script, TOAD

Confidential, Tampa, Florida

QA Tester

Responsibilities:

• Understanding the Domain Specification, Business Requirements and complete functionality of the Project.
• Part of SDLC and Strong skills in writing Test Documentation
• Wrote test cases and test requirements based on document specifications/design specifications
• Prepared test data based on exact definition of defect and opposite definition of defect
• Proposed and verified Solutions for Faults found during Testing Applications tracking, and troubleshoot defects
• Developed stored procedures for retrieving and updating the Orders created.
• Executed UNIX shell scripts to update configuration file
• Executed shell scripts in the UNIX background using Unix commands. Verified the log files, error files to troubleshoot
• Execute SQL Queries and analyzing the database results
• Debug, analyze and resolve bugs using C++
• Configuration management using Clearcase
• Using Mercury Quality center to manage the requirements, test scripts and also defects
• Investigating software defects and interacting with developers to resolve technical issues using Quality center

Environment: C++, UNIX, XML, Informix, Clearcase, SQL, Mercury Quality Center

Confidential

Responsibilities:

• Worked Confidential client’s location Italy involved in testing activities
• Preparation of Test Cases, Test Data, Test Scripts according to the Business Requirements, functional specifications
• Tested features like Call Processing, Call Maintenance, Hand Off, Cell Power, Origination and Termination Calls, New Features and Regression testing of Software for AXE Switch operation and Maintenance Serves mobile switching centers (MSC), base station controllers (BSC), HLS, Location based services and MSC servers
• Configure the network on Solaris using Confidential ’s proprietary language
• Developed and updated the test Cases according to Users requirement
• Simulating the Calls using Winfiol tool by connection to SEA session in Confidential Lab environment
• Tracking, analyzing, and reporting defects using defect tracking tool
• Maintain the requirements, test plan, test scripts, test execution results
• Investigating software defects and interacting with developers to resolve technical issues.
• Protocol analysis, analyzing the network performance using Ethereal
• Responsible for weekly status, attend the bridge meetings showing progress and future testing efforts, assigning tasks to team members and trained new team .

Environment: C, C++, Sun Solaris, Clear Quest

Confidential

Responsibilities:

• Analyzing business requirements, functional specifications of the product for Radio Access Configurator product for Configuration Management of Base Station Subsystem and to configure and monitor the features of mobile network elements MSC, BSC, HLR documenting design documents and participated in Inspections, walkthroughs reviewing requirements, functional specification, design specifications documents
• System Testing and Regression testing for verifying functionality of RAC for database and network consistency maintenance
• Tracking the defects using Rational Clear Quest tool fixed the bugs debugging the code and maintained code changes and various Build versions using Rational tool clear case
• Validated the data in the database to ensure data accuracy and integrity
• Written and executed SQL Queries for Backend testing to ensure data accuracy Confidential Frontend
• Extensively used UNIX commands and Shell scripts to retrieve error files, log files for debugging purpose
• Knowledge transfer to new recruits, participated in defect status call and project meetings

Environment: C++, HP UX, Oracle, Java, Apache tomcat, Mercury Quality center,ClearCase

Confidential

Responsibilities:

• Prepared test scenarios as per business or functional specifications
• Installing applications on Windows server and client machines
• Installing, Configuring telephony server using Unix commands
• Tested business telephony features in Lab using VOIP, analog phones and in simulation environment using soft phones using protocols like SIP, H.323
• Analyze network protocol Traffic using Ethereal (Wireshark)
• Maintain the requirements, test plan, test scripts.
• Tracking, analyzing defects and verifying fixes for bugs found during testing communication organizer Product
• Performed data driven test to test application for multiple scenarios with different verities of data.
• Investigating software defects and interacting with developers to get technical issues resolved.
• Executing scripts for performance and analyzing performance test reports
• Extensively worked on web applications, client server applications for system, regression testing
• Maintaining contacts using Active Directory and email, Instant messaging, invitation using exchange server call trace for business telephony features
• Participated in team meetings, defect status calls, knowledge transfer to new recruits

Environment: .Net, Windows 2000/2003, Suse Linux 8, MS Exchange Server, Active directory, IIS