SUMMARY

• Over 8 years of experience in Quality Assurance & Testing in both Automation and Manual testing.
• Huge experience in carrying out Functionality, Positive, Negative, Regression, Performance, GUI, Systems, Integration, Alpha, Black Box and User Acceptance Testing.
• Proficient in working with ITKO Lisa, SoapUI, or other web services testing tools.
• Hands - on working experience on XML request /response validation
• Performed Automated Web Services, performance, and automated regression testing and Service Virtualization with iTKO LISA Tool.
• Build and executed test cases using Filters and Assertions in iTKO Lisa.
• Experience in HP/Mercury Interactive Testing Tools (Quick Test Professional, Quality Center, Test Director).
• Involved in various stages of Software Development Life Cycle (SDLC) implementing Waterfall, V-Model, and Agile, Scrum methodologies.
• Proficient in all cycles of Test Life Cycle starting from test planning to defect tracking and managing Defect Lifecycle.
• Hands on experience in building, executing, storing test cases and logging tracked defects in HP Quality Center and Mercury Test Director.
• Possess expert level of understanding of WSDL, Schema and XML documents for Web Services Testing.
• In depth knowledge of IT systems infrastructure such as application, middleware, servers, operating systems, databases and so on.
• Possess extensive experience in analyzing the Business Requirement Documents, Functional Specifications and Technical Specifications.
• Implemented whole life cycle of testing methodologies starting from Planning, Creating, Executing, Reporting and Tracking the Defects.
• Extensive experience in developing Test Plans, Test Case Designs and Test Scripts for manual testing for various applications based on User Requirements, Specifications and System Requirements documents to ensure proper business compliance.
• Knowledge of web technologies like Web Services, SOAP, XML, HTML, ASP, ASP.NET, .NET, JavaScript, VB Script and Java.
• Diverse industry and domain experience includes hands on experience in Insurance, Banking, Healthcare, Airlines, Finance, Publishing, and Entertainment services.
• Checked for Issues in software pertaining to requirements including spelling, grammatical and network errors.
• Excellent verbal, communication, presentation, problem solving and interpersonal skills with a good aptitude for learning.
• Self-starter and team player with the ability to successfully work with all levels of IT professionals and end users.
• Able to work under pressure to meet deadlines and the ability to work in a cross-functional environment. Effectively able to work as a team member as well as independently.

TECHNICAL SKILLS

Testing Tools: iTKO Lisa, SoapUI, HP Quick Test Professionals

Bug Tracking Tool: HP Quality Center, Mercury Test Director

Test Strategies: Manual, Automation, Functional, Regression, Performance, GUI, Systems, Integration, Black Box and User Acceptance Testing.

Domain Experience: Insurance, Banking, Healthcare, Airlines, Finance, Publishing, and Entertainment services.

SDLC Methodologies: Waterfall, V-Model and Agile model

Operating Systems: Windows 7, XP, Vista, 2000, Linux

Web Technologies: HTML, XML, WSDL, VBScript

Application Tools: Microsoft Office, Adobe Acrobat

Programming Language: C++, SOAP, SQL, Unix, ASP, ASP.NET, .NET, Matlab

PROFESSIONAL EXPERIENCE

Confidential - North Brook, IL

Sr. QA Analyst

Responsibilities:

• Gathered Business Requirements, designed and reviewed Test Strategy, Test Plan, Test Scenarios
• Test Design document, Test Cases, Test Scripts and Test Summary Reports for Web Services.
• Prepared and executed test scripts using iTKO LISA tool to ensure the web services are working as expected.
• Leveraged iTKO Lisa tool as an automated testing for Middleware
• Unit Testing and minimized the defects with an end result of better quality code, cost-effective and faster time to market.
• Built and executed test cases using Filters and Assertions in iTKO Lisa.
• Performed Black box Testing for functional flow of the applications.
• Involved in testing the web application manually before automating the desired test cases.
• Created and maintained the testing artifacts.
• Involved in Manual, SOA, Automation and Regression Testing.
• Performed regression activity before every build to ensure that the existing functionalities worked properly.
• Performed SOA testing to verify the integrated systems and End-to-End flows.
• Reviewed test plans & execution reports and presented walkthroughs to the project and business team.
• Verified the automated builds by deploying the build onto the test systems and conducted regression test prior to turning over to the Quality Assurance group.
• Provided QA, Development and Management with release notes for each release which included the files that were modified, new features and bug fixes.
• Reported & participated in defects and enhancement reviews with project management.

Environment: iTKO Lisa & Virtualize 5.0, SoapUI 4.0, HP Quality Center 11.0, HP Quick Test Professional 11.0, MS Office

Confidential, Chicago, IL

QA Specialist

Responsibilities:

• Leveraged iTKO Lisa tool as an automated testing for Middleware
• Unit Testing and minimized the defects with an end result of better quality code, cost-effective and faster time to market.
• Build and executed test cases using Filters and Assertions in iTKO Lisa.
• Performed Automated Web Services, performance, and automated regression testing and service virtualization with iTKO LISA Tool/Soap UI.
• Coordinated and conducted SOA testing and automation framework for web services using SuapUI and iTKO Lisa tool.
• Interacted with users and different teams, involved in the application development for better development, understanding of the business and IT processes.
• Worked with the customer, development team and QA teams to update and improve the SDLC process.
• Analyzed system requirements to create Test Cases, Test Case Scenarios and Business rules.
• Worked with all project participants to ensure that the application being developed met the requirements of the customer in terms of quality and schedule.
• Involved in the project meetings with the project manager to finalize the QA schedules.
• Developed guide lines for Planning and writing & reviewing test plan, test cases for functionality, User Interface, integrations with the other legacy systems & modules.
• Maintained, Monitored, and documented the behavior of the applications in different phases of Testing.
• Reported on testing progress, scheduling issues and project risks at review meetings and escalate issues if necessary.
• Involved in regression testing by reviewing the application after each build.
• Scanned the results log file, isolated the failures and tabulated the results for further analysis
• To test the system, created manual scenarios by creating groups and specifying scripts.
• Responsible for providing Status Reports and Final Report of Testing to the QA Manager.

Environment: iTKO Lisa & Virtualize 5.0, SoapUI 4.0, HP Quality Center 9.0, HP Quick Test Professional 11.0, MS Office

Confidential - Oakland, CA

Sr. QA Analyst

Responsibilities:

• Prepared test scripts and executed tests using iTKO LISA tool to make sure the web services are working as expected.
• Generated Test Execution and Defect Summary reports from Quality Center to the management and Product owners.
• Performed Web services testing (both Back and Front end) using SOAPUI tool.
• Perform UI (Web application) testing of provider enrollment, benefits selection UI and Finance management web portal.
• Involved in Manual, SOA, Automation and Regression Testing.
• Prepared reusable functions across all the application's automation test scripts throughout its lifecycle
• Maintained a historical record of test results and identified the problematic trends within the specified timeframe.
• Proactively provided informal and formal status reports on a daily and weekly basis as necessary.
• Prepared weekly, monthly and release level bug trend charts with graphs
• Pareto charts and user friendly pictorial representation and tracking based on severity and functional area.
• Performed regression activity before every build to ensure that the existing functionalities worked properly.
• Performed SOA testing to verify the integrated systems and End-to-End flows.
• Reviewed test plans & execution reports and presented walkthroughs to the project and business team.
• Verified the automated builds by deploying the build onto the test systems and conducted regression test prior to turning over to the Quality Assurance group.
• Provided QA, Development and Management with release notes for each release which included the files that were modified, new features and bug fixes.
• Reported & participated in defects and enhancement reviews with project management.
• Performed test execution and logged the defects found using HP Quality Center.
• Developed SQL Queries to check the database integrity.
• Performed regression, smoke, functional and cross browser testing (IE-8, IE-7, IE-6, Mozilla, Chrome and Safari).

Environment: iTKO Lisa & Virtualize, SoapUI, Xcelys, HP Quality Center 10.0, HP Quick Test Professional 11.0, MS Office.

Confidential, Fort Worth, TX

QA Analyst

Responsibilities:

• Involved in project as a QA Analyst to understand the business needs and objectives of the system.
• Reviewed Requirements and Use cases to understand the design and the objectives for the system.
• Met with developers for defect review and with business analysts for clarifications regarding scope changes.
• Developed test automation scripts using HP Quick Test Professionals for Regression testing on every builds in addition to testing new functionalities.
• Used HP Quality Center to execute test cases and logged any tracked defects.
• Developed Recovery Scenarios to back up the test scripts in case of unexpected errors.
• Developed checklists to Verify and ensure that the Functional specifications
• Test Cases, UI specifications documents are written in line with the guidelines as specified by the Client, and that the quality standards as specified.
• Analyzed Functional requirements & non-functional, Business requirements from the functional specifications
• Test case documents, and User Interface specifications.
• Presented test metrics in meetings when required.
• Actively involved in various phases of the testing cycle such as System, Functional, Regression, Integration, and End-To-End Testing.
• Provided QA, Development and Management with release notes for each release which included the files that were modified, new features and bug fixes.
• Reported & participated in defects and enhancement reviews with project management.

Environment: HP Quality Center 9.0/8.0, HP Quick Test Professional 10.0/9.0/8.0 , MS Office

Confidential, Pittsburgh, PA

Associate QA Analyst

Responsibilities:

• Developed test cases and test plan for the application according to Design and Specifications.
• Executed test scripts in Mercury Quality Center.
• Involved in manual, automation, system, functionality, regression, user acceptance and integration testing
• Developed and executed automated test scripts using QTP for Regression Testing.
• Involved in updating Object Repository with every new release by adding new objects
• Changing the object names and properties and merging old and new Object Repository in QTP.
• Reported bugs through Mercury Quality Center and categorized bugs based on the severity and interfaced with developers to resolve them.
• Interacted with developers and Business Analysts in reviews and solving the problems encountered in the application
• Involved in various projects like, Project Tracking system, Material Distribution services
• Service Center and also maintained the websites Agent Portal, Web Reporting and also maintained the problem tickets for all these applications.
• Prepared test strategies and plans, analyzed results and delivered test reports, triaged defects, and performed tests.
• Carried out back end testing using SQL Queries.
• Compared actual & expected results using multiple checkpoints like GUI, text, bitmap & database
• Tracked, reviewed, analyzed, compared and stored defects in Test Director.
• Recorded, maintained & tracked defects, assigned type & severity levels.
• Customized HP Quality Center as per customer's requirements.

Environment: HP Quality Center, HP Quick Test Professional, MS Office

Confidential - Eagan, MN

QA Tester

Responsibilities:

• Worked closely with the development team and QA Manager as deploys relate to bug fixes, being able to verify the bug fixes and provide feedback for bugs not resolved.
• Reviewed requirements and technical specifications and other project documentation to assure quality of the products and tests to be developed across projects.
• Developed, enhanced, maintained and executed the automated testing frameworks for applications.
• Engaged in manual test case feasibility reviews of manual regression test content.
• Tracked bugs through their life-cycle and communicated with the appropriate parties for fixes.
• Created bug reports with concise reproducible steps.
• Validated functional specifications as written for the product and enter discrepancies between the specifications and the application.
• Assisted with documentation and maintenance of client user manuals and the creation and maintenance of test scripts.
• Assisted in answering and logging of helpdesk calls.
• Participated in peer reviews on QA deliverables and work product.
• Participated in evaluation, selection and hiring of QA staff.
• Provided technical guidance to QA staff as needed and assessment of staff skills gap.
• Contributed to the company’s wiki articles to help in documenting procedures
• Training aides, documenting test procedures to ensure reproducibility and compliance with standards.

Environment: HP Quality Center, HP Quick Test Professional, Mercury Test Director, J2EE, WebLogic, PL/SQL and SQL, MS Office

Confidential, Eden Prairie, MN

Game Tester

Responsibilities:

• Executed alpha testing of gaming software created to be used on Microsoft, Sony and Nintendo gaming systems; console & handheld.
• Identified issues in software pertaining to requirements including spelling, grammatical, network & gameplay errors.
• Entered found issues into database to be fixed by developers, performed regression testing of old issues on new builds to verify issues had been fixed.
• Supported fellow testers with understanding of scripting events
• As well as thorough documentation of bugs as they occurred, allowing for more efficient reproducing and reporting.
• Assisting other QA members on projects as needed.

Environment: MS Office