SUMMARY

• Around 8 years of extensive experience in the field of IT with focus on QA Analyst, design, development and maintenance of test scripts with expertise in Manual Testing, Black box Testing, white box Testing, functional testing, integration, System testing, regression testing, User Acceptance Testing and Web Service testing
• Good knowledge of Telecommunication and Banking Business domains, 401k, 403B, 457 along with experience in SOA(Service - Oriented Architecture) frame work
• Excellent experience in Middleware testing, Web Services testing Common Service Interfaces testing and related technologies (e.g. SoapUI, SOAtest, ITE, Cloud Compute, XSD, XSL, WSDL, SOAP)
• Working Knowledge of testing tools like Quality Center 10.00, ALM QC 11.00, and QTP 10.0 and Incident Management tool BMC Remedy
• Experience in Preparing, Reviewing and Execution of test cases and knowledge of Agile & Scrum Methodologies along with working knowledge of entire SDLC
• Worked closely with development, business analysts and technical support teams to resolve quality issues
• Delivered effective and efficient testing solutions by meeting key project milestones and overall project deliverables on time, and adhering to development and quality standards
• Review and approve test plans, scenarios, scripts or procedures such as database impacts, software scenarios or usability
• Extensive experience in front end web testing, back end testing, Data base Analysis, Data Validation, Supply Chain Management, Banking domain and Telecommunication Systems
• Experience in testing Web-based, e-commerce, retail, Desk top applications on different environments Expert in different API’s using ITE (Integrated Test Environment) Tool
• Strong Problem Analysis & Resolution skills and ability to work in Multi-Platform Environments such as Windows and UNIX
• Executed and tested many SQL and PL/SQL statements to validate backend data in the oracle database using toad and reviewed Error log files in UNIX
• Experience in Web services Functional and Load testing using SoapUI-Pro.
• Verification and validation of BO reports against source and Confidential data base
• Strong understanding of customer requirement, customer communication and quality deliverables
• Result oriented, self-starter with sound technical and analytical skills

TECHNICAL SKILLS

Programming Languages: Java, .Net, VB, UNIX, C, PL/SQL, SQL, COBOL, VBScript, XML, Java Script, HTML, XHTML, CSS and DHTML

Incident Managent & CRM Tools: OLAP Tools, File Aid, BMC Remedy & Microsoft CRM, Microsoft RMS

Databases: SQL Server, Oracle 11g, Microsoft Access

Project Management Tool: MS Project

Defect Management Tools: QC 10.00, ALM QC 11.00, Bugzilla, JIRA

Software Testing & Regression Tools: ALM QC 11.00, HP QC 10.00, SOAPUI-Pro, QTP 11.00, MVS using ISPF, Microsoft ALM, QTP, Load Runner, ITE, SOAPUI-Pro

Operating System: UNIX, Linux, Windows 95/98/2000/XP and Windows NT

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. QA Analyst

Responsibilities:

• Collaborates with IT management and Product owners to determine/define the QA process and establish a pathway of software quality
• Responsible for major statuses of projects, test personnel, customer concerns, etc. to IT Senior management, IT personnel and the business community.
• Used Agile Scrum methodology process for Iterative development through collaboration of Cross functional teams and sprint
• Defines and manages quality assurance metrics for performance improvement. Implements ongoing quality improvement processes working with IT management and interdepartmental teams to measure, control and improve quality standards
• Created Test Plans and Test Scripts by analyzing the Business requirements and System Requirements of the Application.
• Used Business tools like JIRA and HP ALM tools for requirement gathering and coverage analysis of business process & testing life cycle.
• Hands on experience on various cloud based platform infrastructure components testing like (DME) direct messaging engines, command line interfaces (UNIX) & server interaction using gateway services.
• Responsible for Enterprise Data Protection Services (EDPS) & Web Services Validation among the different API’s using Soap-UI Pro, ITE tool and SOA test.
• Used tools like Splunk and Model Driven Tool Signature Capture to verify log files of each service transaction.
• Verification and validation of Business Objects reports against source and Confidential data base
• Responsible for performing the web services using the SOAPUI-Pro
• Verification and validation of Business universe reports
• Verifying the validating for different adaptors and adaptors methods
• Verifying and validation of the Web services transaction
• Responsible for updating and managing version and revision files in SVN.
• Involved in user acceptance testing.
• Experienced in Apache Cassandra database management system migration from existing and LDAPS.
• Assisted in generating post deployment process for software audit from legal certification
• Actively participated collaborating with internal & external teams to deliver a defect free application

Environment: Agile Scrum, IBM Web Services, JIRA, HP Quality Center, HP ALM, Eclipse ITE, XML SPY, SOAPUI-Pro, SOA Test, Toad, UNIX, Rest Client API’s, Business objects and Oracle.

Confidential, Chicago, IL

QA Analyst

Responsibilities:

• Worked as Sr.QA Analyst for the Order To Pay project based on Supply Chain Management for Chase Credit Cards
• Proficient in using Microsoft RMS system in order to manage business performance and serve customers effectively
• Attended project requirements review sessions and technical design specification meetings and successfully analyzed system and business requirements for testability, derived test cases and test data, facilitated the development of all quality assurance deliverables using Agile methodology
• Interacted with business analyst to obtain specific system requirements and performed deliverables verification with business analysts and developers
• Used Apache drill in querying the data during testing
• Actively involved in Test Planning with manager & team leads and participated in conceptualizing, organizing, planning and executing quality assurance activities to support test design for automated and manual testing using ETL technique and efficiently done troubleshooting
• Performed Smoke Testing to determine if an application is healthy and stable before starting other major testing, performed Black Box testing to make sure all the objects and its properties are functioning as supposed, observed White Box Testing with other developers in the team and performed Regression testing after the defects are fixed to ensure all new and existing functionalities are working under normal condition
• Performed Grey box testing on application to search for defects due to improper usage or structure of application and data validation on UI
• Performed Usability testing on all the GUI forms( checkbox, lockbox) as an end user to make sure the application is user friendly and easy to learn, Performance testing to ensure the performance of system is high and performed User Acceptance Testing to evaluate the system compliance with the business requirements and ready for delivery to the client
• Performed application testing
• Tracked defect/bug and logged those defects in Quality Center as well as Excel sheet for matrix & escalated defects to programmers/developers to resolve the issue in order to provide bug free product
• Responsible for using REST API in order to put data on web service page easy to use by customer and get the resources using HTTP commands
• Responsible to identifying requirement gaps and raised Change Requests (CRs) for the same
• Responsible for User Interface(UI) testing of the application
• Revamped the entire regression test bed thereby improving quality by more than 40%
• Responsible for using BMC remedy for incident management
• Actively involved in creating, managing and coordinating QA,UAT and Regression testing, schedule/estimates, resourcing plans and environments thereby reducing fundamental risk to the project by 80%
• Effectively handled monitoring, communicating progress of overall quality assurance activities, recommending changes to strategies/processes for continuous improvement and Analyzing trends in quality metrics as well as prepared Test Report Summary
• Responsible for mentoring new hires, Development team members and Client groups

Environment: Supply Chain Management framework, Microsoft RMS, LINUX, Web Services Testing, ALM QC 11.00, SQL, Toad, Windows XP, JIRA, Oracle 10g, Google Chrome, JIRA, Safari, IE

Confidential, Bloomfield, CT

Software Tester

Responsibilities:

• Preparing High-Level and Low-Level test cases based on Design documents & Requirement documents
• Executed Test Cases and Logged the Defects
• Involved in backend testing with SQL
• Developed and executed SQL Queries to perform backend database testing.
• Modified Existing Test Cases according to application changes
• Identified, prioritized & designed Test Scenarios by grouping the test cases for Batch testing.
• Identified and documented the defects using Quality Center to ensure application’s functionality and stability.
• Interacted with the Developers on a daily basis to discuss the Requirement Specifications.
• Involved in Manual Testing of the application using Quality Center & established the baseline scripts for future automation for Oracle 11i Financial.
• Involved in thorough Compatibility Testing of the site on different browsers.
• Involved in manual testing of Portal applications which renders the Business Objects reports such as Missing Documents report/Conflict of interest report.
• Involved in Regression Testing, Integration Testing
• Attended the Requirement and Status meetings

Environment: HP Quality Center 9.2, Manual Testing, MS SQL Server 2005, PL/SQL, Windows XP, Linux

Confidential, Minneapolis, MN

QA POS Tester

Responsibilities:

• Analyzed the Business Requirements and created the Test Plan Document.
• Worked in creating/updating and grouping Test Cases for running them in unattended mode
• Involved in designing and implementing the QA Process using V-Model in all stages of Application Development
• Participated in walkthroughs and reviews with users, designers and developers establishing quality policy conformance
• Maintained Test Metrics for latest test results information in excel
• Executed tests in Debug mode to make sure they run smoothly by inserting breakpoints, monitor variables and control the tests to identify and isolate defects.
• Performed Regression testing of the application when new objects are added to the application.
• Performing pop-up exception handling when GUI mismatches are detected.
• Performed Data Driven Test using test data from flat files, Excel and analyzed the status.
• Analyzed the performance of the application using Load Runner by monitoring transactions per second, end user response time, throughput, CPU Utilization, Rendezvous graphs, Error graphs, pages downloaded per second graph, web page breakdown graphs.
• Executed SQL using Oracle to ensure data is populated into the correct tables and data integrity is maintained.
• Identified all the Properties of GUI Objects to ensure that each object is recognized by the script using Object Spy in QTP.
• Developed and maintained automated test scripts using QTP.
• Conducted manual execution of test cases, evaluated the results with actual results and logged the defects to ensure the application is functioning in a stable way.
• Used Quality Center as a central repository to store manual test cases, automated Test Scripts from QTP, traceability between defects, test suites and requirements.
• Used Quality Center for logging defects and sending defect reports to QA Lead daily.

Environment: QTP, HP Quality Center, Load Runner, Windows NT/XP, UNIX, Oracle, Java, J2EE, Web Logic, XML, HTML, .net, ASP, Visual Basic

Confidential

Quality Test Engineer

Responsibilities:

• Performed planning and development of Test Plans, Test Cases and Test Scenario to meet product’s business requirements.
• Extensive knowledge in Requirements gathering, analysis, designing, developing, testing and implementation of Operational Data Store/ Data Warehouse.
• Sound Knowledge of the data mapping to databases and systems
• Performed extensive Backend Testing of data validation of applications using SQL queries
• Checked the data flow through the front end to backend and used SQL Queries to extract the data from Database using TOAD 9.7
• Active team player with outstanding reputation and communication skills for meeting demanding deadlines and delivering critical solutions on various levels
• Detected, Tracked and Reported defects to lead tester using Quality Center 9.0
• Performed Smoke, Sanity and Data Validation testing using Quality Center 9.0
• Participated in weekly meetings for reviewing progress and future testing efforts

Environment: Manual Tester, Windows XP, UNIX, Quality Center 9.0, TOAD 9.7, JavaScript, Load Runner, Bugzilla