SUMMARY

• 6 years of experience in Quality Assurance Methodologies and SDLC.
• Experience in testing Web - based, Mainframe, POS and Client/Server applications on different environments
• Expertise in testing Mainframe batch applications and Green screens
• Proficient in both Manual and Automated testing tools
• Good Knowledge and experience in SQL and BI Tools.
• Expertise in using HP/Mercury tools (Quality Center, Win Runner, Quick Test Professional, Load Runner, Test Director) and Rational Tools (Clear Quest).
• Experience in defect tracking tools Quality Center, Clear quest
• Strong experience in developing Test Plans, Test Cases, Test Scripts and Traceability Matrix from Requirements and Use Cases
• Experience in performing Integration, System, Functionality, GUI, User Acceptance (UAT), Regression and Smoke Testing
• Involved in testing of applications developed in SOA applications (XML, SOAP),Visual Basic,, C, C++, J2EE.
• Knowledge of multiple RDBMS ( DB2, SQL Server, MS Access)& ODBC concepts
• Ability to test backend applications by writing Complex SQL Queries
• Expertise in documentation using MS-Office Tools (Word, Excel and PowerPoint)
• Experience in entire SDLC and QA life Cycle
• Knowledge in software engineering standards like Agile
• Ability to work effectively while working as a team member as well as individually
• Excellent communication and interpersonal skills.

TECHNICAL SKILLS

Testing Tools: Expeditor,QTP,QC, Win Runner

Defect Tracking Tools: Quality Center, Rational ClearQuest, Bugzilla

Languages: C, C++, VS COBOL-II and Java

GUI: Developer/2000, Visual Basic

Database: DB2, VSAM, SQL Server and MS-Access

Internet Tools: HTML, Java Script, TCP/IP, XML, VBScript, ASP, JSP

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Sr QA Tester

Responsibilities:

• Preparation of RTM(Requirement Traceability Matrix), between Business Requirements and Test Cases
• Preparation of system and integration test cases
• Preparation of test data for System and integration testing
• Preparation of Test Plans
• Performed Data Validation writing SQL Queries for Data Compliance
• Debugged the existing base lined COBOL programs using EXPEDITOR tool
• Execution of System and integration testing
• Tested both batch JCL application in Mainframe
• Tested and validated the CICS map modified part of project
• Developed Test Cases per business requirements
• Maintained Traceability Matrix
• Involved inTest Case review meetingwith Business and Dev team for Complete Coverage.
• Involved in Defect Review meeting.
• Communicated Test Status on weekly basis to thehigher level management in Test Progress meetings.
• Developed Test Report upon completion of Testing
• Worked Closely with Business users in Preparing UAT Data and UAT Test Cases
• Involved in UAT along with Business users
• Co ordination with Offshore team

Environment: Quality Center 10.0, Mainframes, DB2, TSO/ISPF, VSAM, File-AID, JCL/Proc, IMS, Endeavor, Expediter, XML, SOAP, Web Services, UNIX, SQL Navigator 4.5

Confidential, Virginia Beach, VA

Sr. Test/Claim Analyst

Responsibilities:

• Served as a lead for the Facets testing effort on WS7, involved in the Reviewing of Requirements Specification with functional manger and technical specialists.
• Develop testing strategy and test plan, outlined various capabilities of the testing process. Describe the tasks of each testing capability, outlined roles and responsibilities related to the testing process.
• Coordinate working sessions for testing; communicate risks/issues to WS7 project leads.
• Review the test environments that will support the various testing capabilities, highlighted testing schedule across all testing capabilities.
• Analyzed current Claim Authorization Process across all the FACETS Markets. Identified possible constrains that pends claims related to Claim Authorization Mismatch.
• Configured best suitable Facets CLUM Settings in order to auto - adjudicate maximum number of pended claims.
• Outlined approach for documenting, tracking, and resolving issues found during testing, outlined approach for developing acceptance criteria.
• Identify any other potential risks that exist in the current authorization and claim process related to claims overpayment.
• Recommended improvements to standardize authorization and claim process in order to increase auto-adjudication of pended claims related to Authorization Mismatch.
• Analyzed test results using reports and graphs generated in Quality Center.
• Wrote test cases and test scripts, execute test scripts and analyzed outcomes.
• Created and maintained SQL Scripts to perform back-end testing on the oracle database.
• Prepared summary reports of configuration changes, test results and recommendations.

Confidential, Atlanta, GA

QA Tester

Responsibilities:

• Participated in Business Analysis, Requirement Analysis and Data Analysis
• Developed detailed Test Cases in Test Plan of Test Director
• Managed project requirements in Requirements of Test Director
• Developed Test Scripts for Amdocs Ensemble’s Customer care, ordering and billing modules.
• Tested various e-Commerce (Online Purchases) applications
• Tested online promotions and online Specials on various Websites.
• Performed Cross Browser (IE, Firefox and Mac Safari) testing
• Tested the CICS (Mainframe) Screens.
• Worked with JCL extensively to schedule and execute the jobs.
• Tested the database integrity by writing SQL Queries using QMF.
• Tested various menus, options and utilities.
• Created and modified test data using File-Aid.
• Extensively used SQL for data integrity testing at the backend
• Extensively used UNIX Shell Scripts to automate test execution jobs
• Executed UAT testing for all critical transactions
• Identified Software defects and interacted with Developers to resolve technical issues
• Developed and maintained the Traceability matrix between requirements and test cases
• Involved in analysis and study of functional specifications for the enhancement of existing functionality
• Tested the Wireless Number Portability (WNP)
• Conducted Smoke Testing on new versions
• Maintained and Involved in Troubleshooting Network and its problems in the testing environment
• Ran the tests manually and maintained logs in Test Lab of Test Director
• Responsible for System Testing, Regression Testing and Acceptance Testing
• Tracked and maintained defects in Defect Manager of Test Director
• Created scenarios in Controller module
• Recommending continuous process improvement, maintain QA standards and artifacts
• Participated in Defect Review meetings.
• Updated VUI's based on the new business requirements for IVR Applications.
• Created Functions in Quality Center for all the prompts used in the VUI's of IVR Applications.
• Maintained the Avaya Call center Agent system to monitor the calls getting routed to specific skill set depending on the call reason for IVR Applications.

Environment: AMDOCS Ensemble, Test Director 7.6/8.0, Load Runner 7.5, Java, Web Logic, HTML, XML, Mainframes, JCL, DB2, CICS, COBOL, File-Aid,Oracle9i, MS-Office, IE, Nuance Platform, Avaya IP agent, ASR servers, TTS servers, VXML Gateway, Oracle 9i, Windows NT, UNIX

Confidential, Atlanta, GA

QA Analyst

Responsibilities:

• Participated in preparing Test Plan and Test Scenarios document.
• Performed Functional Testing, Regression Testing.
• Defects were logged, reviewed and tracked using Rational Clear Quest.
• Communication and coordination with business analysts, developers and management.
• Involved in Bug Review Meeting with Dev team.
• Recorded the scripts using Virtual User Generator (Load Runner 7.6).
• Enhanced the scripts using Parameterization, Correlation.
• Using Load Runner analyzed the response times of the business Transactions under load.
• Developed reports and graphs to present the stress test result to management.
• Tested the CICS (Mainframe) Screens.
• Worked with JCL extensively to schedule and execute the jobs.
• Tested the database integrity by writing SQL Queries using QMF.
• Provide timely updates to management on testing, status and scheduling issues.

Environment: JSP, Web Logic Server &Mainframes, JCL, DB2, CICS, COBOL, Rational clear quest, Load Runner 7.6

Confidential, Hartford, CT

QA Tester

Responsibilities:

• Followed QTC Process to deliver the Application.
• Work closely with development team to gather requirements and understand PM/WR and issues involved with testing.
• Test Management using Test Director.
• Involved in doing System testing of the entire applications along with team members
• Applications are tested manually
• Participated in Test plan review meetings with BA.
• Performed Integration testing whenever enhancement done in existing module.
• Performed Regression testing for eachproduction fix.
• Developed DTR(Detailed Test Report).
• Wrote SQL queries to validate data
• Participated in user training and submitted status reports weekly

Environment: VisionPLUS, JSP, Java Script, MS Office, Test Director