SUMMARY

• Over 6 years of IT experience with 3 years of experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies
• Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also created various profiles and configured the permissions based on the organizational hierarchy
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment

TECHNICAL SKILLS

SalesForce.com: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, SF Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Custom objects, Page Layouts

Languages: C#, C++, Java, JavaScript, SQL, Apex

Web Development: XML, HTML, CSS, Visualforce

Operating Systems: Windows 9X, XP, Vista, 7, OS X(Mac) and Linux

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader

ETL Tools: Informatica, Connect offline, Salesforce-to-Salesforce, ApexExplorer

PROFESSIONAL EXPERIENCE

Confidential, CA

Salesforce.com Consultant

Responsibilities:

• Involved in the requirements gathering and data model design.
• Generated Objects, Fields and Page layouts.
• Worked on the Security model using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.
• Developed Apex Classes, Triggers and Visual force pages.
• Designed and developed Workflow rules / Approval Processes.
• Taking part in for data migration process for existing system from/into SalesForce.com.
• Involved in Unit Testing and prepared Unit Test classes.
• Migrating code from sandbox to production.

Technologies: Workbench, Apex Data loader, Force.com IDE

Confidential, Denver, CO

Salesforce.com Consultant

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Analyst / Developer and Administrator in the organization.
• Involved in Creating Users, assigning roles and profiles.
• Responsible for setting up login restrictions and resetting the user passwords
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Technologies: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, Irvine, CA

Salesforce.com Developer/Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Analyst / Developer and Administrator in the organization
• Responsible for setting up login restrictions and resetting the user passwords
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules,Workflow Rules, Auto-Response Rules, Page layouts,Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Technologies: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, Detroit, MI

QA Analyst

Responsibilities:

• Involved in design of Test plan, Test specifications and Test Cases
• Performed manual testing of the system
• Leveraged Quality Center to execute the test cases and record the results
• Used Quality Center to log defects and tracking the status of the defects
• Closely worked with functional and development teams investigating and correcting application bugs based on the testing results.
• Performed System Integration Test and User Acceptance Test cycles for the application
• Analyzed business and functional requirements to design and develop test cases for the test cycles
• Designed and developed System test scripts for different test scenarios covering all aspects of application functionality

Technologies: Quality Center, SAP R/3 ECC6.0,SAP HCM, ABAP/4, FI-CO, SD, Windows

Confidential, Detroit, MI

Jr. QA Tester

Responsibilities:

• Involved in design of test plan, test specifications, test cases, and their execution.
• Prepared test data and verified the results against expected results.
• Performed manual testing of the whole system.
• Wrote SQL statements to extract data from tables to verify the output data of the reports.
• Established testing strategy, entry, and exit criteria for the AUT.
• Used Quality Center for tracking the defects, planning tests, and running tests.
• Developed test scripts to perform data driven test.
• Coordinated with functional team and developers for bug fixes
• Participated actively in defect review board meetings to verify and review various defects logged against the application.

Technologies: Quality Center, SAP R/3 ECC6.0, ABAP/4, FI-CO, SD, Windows