SUMMARY

• Over five years of experience in Quality Assurance with manual testing. Proficiency lies in developing testing cycle analysis, designing test cases scenarios and validating application software in a client/server and web based applications.
• Self - driven with an ability to work with a diverse team and posses excellent organizational and interpersonal skills.
• Six+ years of QA software testing experience with a proven record for achieving successful results at various levels of Quality Assurance while meeting project deadlines.
• Proficient in working with testing tools and carrying out Functional Testing; Sanity Testing; Exploratory Testing; Adhoc Testing; GUI Testing; Integration Testing; Black Box Testing; Performance Testing; User Acceptance Testing; ETL, End to End Testing, Regression Testing.
• Experience in creating Test Scenarios and Test Cases, verifying and validating documentation based onstandards forsoftware development and effective QA implementation across the entire Software Development Life Cycle (SDLC).
• Proficient in all cycles of test life cycle (STLC) from test planning to defect tracking and managing the defect life cycle.
• Experience working in Waterfall, iterative and Agile SCRUM environment.
• Experience in attending Daily Stand-Up meetings and SCRUM Team Collaboration Calls with On-Site/Off-Shore team.
• Experience in attending Sprint Planning, Sprint Retrospective, and Sprint Estimation meetings with the Scrum Team.
• Created test plans, defining test scope, resources, dependencies, risks, and the overall strategy for testing complex software systems.
• Some experience with writing and utilizing SQL queries for data verification.
• Knowledge in Automation Testing using Quick Test Professional (QTP).
• Hands on experience in Quality Center/ALM, Rally, QTP and TFS.
• Team player with excellent communication skills, strong analytical and reasoning abilities.

TECHNICAL SKILLS

Languages: SQL, VB Script, ASP.Net, Java, C++, HTML, XML

RDBMS: SQL Server 2000/2005/2008 , Oracle, MS Access

Operating Systems: Windows 7, Vista, XP, Linux, Toad, CRM, Front End Applications (RQ DLR, RQ COS, Gamestop)

Miscellaneous: MS Outlook, MS-Word, MS Excel, MS-Project, MS Visio, MS Outlook, SharePoint, Trello SharePoint, Lync, Lotus Notes, WebEx

Testing Tools: Quality Center, Test Director, ALM 11.0, Rally, TFS, QTP, Jira, Smart Bear

Browsers: Internet Explorer, Google Chrome, Firefox, Safari

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Quality Assurance Analyst/Webportal Tester

Responsibilities:

• Tested multiple applications. CRM (Amdocs Customer Management (CM) suite increases agent efficiency, simplifies the user interface, improves smartphone support, and automates the order-taking process) - RQ (Dealer) KPOS CPOS & GAMESTOP (Dealer facing applications)
• Reviewed the Business and Functional requirement documents and involved in creating of Test Scenarios based on the business logic and Test Cases for each module as per functional requirements.
• Experience working with both Web Based and Client server Applications
• Comparing the end results, actual results and performance in both Web Based and Client server Applications
• Working and testing thru different versions of applications in both http and https forms
• Analyzed Business Requirement Document, Software Design Document, Software Requirement Specification and Functional Requirement Document.
• Worked closely with Project Manager, Development Lead, Developers, Network Admins to gather requirements in order to formulate the Performance and Functional Test Plan.
• Performed Testing Life Cycle during the various phases of the application.
• Used Quality Center for test cases, executions & status of test case Reporting.
• Developed and executed UAT and GUI test cases.
• Excellent working knowledge of various Amdocs tools/applications, processes and workflows in the Telecom industry like Amdocs Ensemble Billing System, Amdocs Enabler Billing System, Clarify CRM, OMS and eCare
• Experience in testing through a full system development and testing life cycle.
• Experience in End-to-End System Testing and System Support
• Experience in creating and validating Test Plans, Test cases and Test scripts formulation.
• Strong analytical, problem solving, and testing skills
• Worked with all stages of testing namely Integration Testing, System Testing and User Acceptance Testing (UAT).
• Experience in Manual, Regression, Functional and Configuration Testing.
• Experience in Performance Testing, Stress Testing, Security Testing, Sanity Testing of Web-based and Client/Server based applications.
• Worked and have understanding of release and quality management processes
• Experience in writing SQL to confirm the system is writing and displaying correct data. Oracle SQL tools used: Toad, SQLPlus, MySQL, etc.
• Performed Backend Testing of the applications using SQL queries to validate the consistency of data.
• Log defects in Quality Center during execution of test cases
• Creating a Report using Microsoft Excel on all defects logged during execution for meeting reviews and fixes
• Retest defects as they are fixed
• Working closely with Development and UAT teams providing screenshots
• Screenshots for training purposes
• PVT day testing prior to all environment releases

Environment: QC ALM, Windows 7, Microsoft, Google Chrome, Firefox, Safari, CRM. RQ, KPOS, CPOS, GS

Confidential, Norcross, GA

Quality Assurance Analyst

Responsibilities:

• Reviewed the Business and Functional requirement documents and involved in creating of Test Scenarios based on the business logic and Test Cases for each module as per functional requirements.
• Performed Testing Life Cycle during the various phases of the application.
• Developed and modified Test cases using Excel Spreadsheet & MS Word.
• Created high level excel files with data that was imported into word to send emails & testing the files
• Used Quality Center for test cases, executions & status of test case Reporting.
• Developed and executed UAT and GUI test cases.
• Verify that data is transformed correctly according to various business requirements
• Make sure that ETL application appropriately rejects, replaces with default values and reports invalid data.
• Successfully identified and escalated Risks and Issues involved with each Release Cycle.
• Participated in Daily Status Meetings to discuss defects with Developers, Business Analysts and Project Managers
• Make sure that data is loaded in data warehouse within prescribed and expected time frames to confirm improved performance and scalability.

Environment: QC, Windows 7, Microsoft, Google Chrome, and Firefox.

Confidential, Gainesville, GA

Quality Assurance Analyst

Responsibilities:

• Developed test plan/test cases from use case documents, functional documents and business documentation and specifications, collaborating with the development team for ensuring high quality software releases using Scrum methodologies
• Created High Level Scenarios and developed Test Cases in Excel and transported to ALM.
• Performed Functional, Regression, Integration, End to End and User Acceptance Testing (UAT), initial Smoke testing to determine if the product was stable enough to withstand a major testing effort.
• Tested the application functionality and GUI objects using multiple browsers.
• Used ALM for Execution of test cases and observation tracking.
• Performed back-end testing using SQL Queries to retrieve Data from MS SQL Server.
• Identified application defects and worked with Business and Development teams to resolve observations/defects through triage meetings.
• Worked closely with Developers, Story Authors, Product Owner, and Scrum Master and other team members.
• Hands-on testing Web, Mobile application running on Cloud
• Ensured that project teams complied with the defect work flow in ALM.
• Successfully identified and escalated Risks and Issues involved with each Release Cycle.
• Participated in Daily Status Meetings to discuss defects with Developers, Business Analysts and Project Managers.
• Performed QA processes collaborating with the development team for ensuring high quality software releases using Scrum methodologies
• Performed initial Smoke testing to determine if the product was stable enough to withstand a major testing effort.

Confidential, Atlanta GA

Quality Assurance Analyst

Responsibilities:

• Proficient in different phases of Testing like Black Box Testing, White Box Testing, Functionality Testing, Unit Testing, Integration Testing, System Testing, Modular Testing, Backend Testing, Load Testing, Regression Testing and User Acceptance testing.
• Created and executed manual test plans and test cases to uncover, identify and document application problems and their causes.
• Worked directly with development team in the Agile methodology to quickly resolve uncovered issues in order to keep the project’s timeline on track.
• Responsible for preparing and conducting demo to all stakeholders at the end of each sprint
• Performed backend testing using SQL queries to retrieve and verify information in the database
• Critically analyzed business requirements to identify potential areas of concern that would negatively affect user experience
• Performed functionality, GUI and regression testing of the web-based application
• Wrote test cases, executed code coverage, wrote automation scripts using selenium, and executed database queries for testing purposes.
• Used SQL queries to retrieve data from Enterprise Data Warehouse (EDW)/Teradata and validate them, tested on the Mainframe for data validation and also tested using Pivot Tables for ETL processes
• Involved in reviewing Test Plan for the Functional testing, System testing and Regression testing
• Performed Scalability, Performance and Load Testing using Load Runner 6.0 (System Analysis, Creating Virtual User Scripts, Defining User Behavior, Running Load Test Scenario, Monitoring the Performance, Analyzing Results).
• Reviewed Functional, Regression, UAT testing of MDA (Manager Direct Access) and EDA to ensure and develop security protocols and system access and deploy functional reports.
• Applying security (controls that grant or limit a user's access to particular menus and functions in an application, controls that limit the data that a user can see or update)
• Created test cases, test plans, executed batch jobs, and tested API’s.
• Wrote test cases, executed code coverage, wrote automation scripts using selenium, and executed database queries for testing purposes
• Documented software defects using HP Quality Center as bug-tracking tool to centralize the bugs and also to follow up the bug status
• Dealing with Configuration Management and maintaining process quality and adhering to standards and guidelines
• Attended Daily Stand-Up and Collaboration meetings with onsite and offshore team.
• Attended Sprint Planning, User Story Estimation and Sprint Retrospective meetings.

Confidential, Jacksonville, FL

Quality Assurance Analyst

Responsibilities:

• Reviewed the Business and Functional requirement documents and involved in creating of Test Scenarios based on the business logic and Test Cases for each module as per functional requirements.
• Involved in writing manual test cases in Quality Center and logging Defects in Bugzilla
• Write test cases to validate source to target transformations and accuracy of target loads
• Conducted system functionality testing: developed and executed test cases, produced problem reports, suggestions, system test logs, and test incidents reports
• Perform SQL manipulations to ensure integrity of source and target data
• Verify the implemented ETL code against the corresponding mapping document. Confirm the data loads from source files into the target tables.
• Identified, reported and tracked all issues and defects using Quality Center and routed to development team to get it fixed.
• Executed systems and data quality testing to ensure all development deliverables are production ready.
• Conducted variance management by analyzing and verifying test results, providing status and progress reports.
• Trained end-users so they can be better equipped when the application goes live
• Wrote test case scripts; executed and documented detailed results and summary reports.
• Used Firebug Tool to identify the Object's id, Name, XPath, link in the application
• Experience in analyzing User Requirement Specifications and Functional Requirement Specifications
• Execution of Manual Test scripts and responsible to track and log the defects using Quality Center.
• Used UNIX Commands extensively to perform backend testing
• Conducted various management activities by analyzing and verifying test results, providing status reports Mapped Data items from Source systems to the Target Systems
• Performed Testing Life Cycle during the various phases of the application.
• Developed and modified Test cases using Excel Spreadsheet & MS Word.
• Performed MS SQL Server back-end testing extensively using SQL queries.
• Used Quality Center for test cases, executions & status of test case Reporting.
• Developed and executed UAT and GUI test cases.
• Performed as a point of contact for all UAT Support Issues during execution & Facilitate daily UAT status calls during Planning & Execution.

Environment: Jira, Windows 7, Internet Explorer, Google Chrome, and Firefox, Safari