OBJECTIVE

• To make a contribution and add value in a fast - paced team environment by utilizing my proven software testing skills and abilities, and my diversified experience in software quality assurance, to ensure the company’s sustained growth and continued success.

SUMMARY

• Around 8 years of software quality analyst on large diversified projects, including manual/automation test case execution, defect tracking, test plan/test case creation and management, and requirements analysis.
• Strong diversified knowledge in Healthcare, Retail/ecommerce, Mortgage/Finance and Telecommunications.
• Experienced with Review meetings to identify Ambiguities in functional requirements.
• Experienced in developing Test Plans and Test Cases for different types of software testing.
• Experience with HPALM and Quality Center as defect Tracking Systems.
• Proficient in both Manual and Automated Testing Tools such as QTP, Win Runner, Load Runner.
• Extensive knowledge of SDLC (Software Development Life Cycle) and STLC methodologies.
• Understanding of HIPAA Standards and Compliance issues, HIPAA Privacy policy, opt in/opt out policy.
• Experience in working with Windows, Client-Server, Web based as well as Mainframe related applications.
• Hands on experience working with different modules of Quality Center such as Requirements, Release, Test Plan, Test Lab, Test Cycle, Defects and Dashboard.
• Experience testing mobile applications on iOS, Android and BBOS.
• Experience withMobile application testing - iPhone, Android, Blackberry and feature phones using Simulator"Device anywhere" “Perfecto”.
• Expertise in working with various mobile devices such as Android, Blackberry, IPhone, tablets to perform browser compatibility and configuration testing.
• Experienced in various types of testing including Sanity Testing, Smoke Testing, Functionality Testing, Performance Testing, Volume Testing, Unit Testing, Integrated Testing, System Testing, Positive and Negative Testing, Security Testing, Stress Testing, Load Testing and Regression Testing of Stand-alone, Web Based and Client-Server applications
• Well versed in manual using tool Mercury Quality Center.
• Proficient in Manual and Automated testing on Windows and UNIX platforms.
• Carried out Back-End Testing using complex SQL queries.
• Worked on FIX Protocol for financial information exchange and worked closely with traders in executing the stocks.
• Efficient with database integration testing, in writing SQL statements and procedures to analyze the data with front-end data.
• Strong experience in developing Test Plans and Test Cases using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities.
• Sound knowledge of Software Development Life Cycle (SDLC).
• Knowledge of Quality Assurance methodologies and strategies with better understanding of Rational Unified Process (RUP).
• Expert in Functional Testing, GUI Testing, Navigation Testing, Interface Testing, Regression Testing, User Acceptance Testing, Smoke Testing, System Testing and Stress Testing.
• Proficient with using UNIX operating system and shell scripting.
• Extensive experience in Database Testing and Data Driven Testing.
• Analyzed Enhancement Requests and Modification Requests.
• Well versed in using Defect Tracking Tools including Mercury Quality Center.
• Involved in developing and maintaining Test Matrix and Requirements Traceability Matrix and performing Gap Analysis.
• Good Team player with the ability to lead, manage and work independently in a time sensitive environment.
• Excellent communication, presentation, interpersonal and time management skills.
• Performed Back End Testing by executing SQL queries.
• Performed User Acceptance Testing (UAT) manually.
• Participated in design walkthroughs and verified QC Test Scripts and results.
• Experience in creating various types of reports during test execution process such as Test Execution Status/Summary, Defect Injection rate, Requirement Coverage, # of Defects by Severity, # of Defects by Status etc. Through Test Lab, Defect and Requirement module of Quality Center.
• Effective Time Management Skills and consistent ability to meet client deadline.
• Excellent analytical, problem solving, presentation, and interpersonal skills.
• Good team player with excellent communication skills, vendor experience and ability to lead, manage, coordinate and work independently in a time sensitive environment.

TECHNICAL SKILLS

Defect Tracking Tools: Rational Clear Quest, HP ALM, Quality center

Operating Systems: UNIX, Windows NT

RDBMS: SQL Server, Oracle.

Business Applications: Microsoft Office Suite - MS Word, Excel, PowerPoint, Outlook.

Operating Systems: LINUX, UNIX, Windows, Android, Blackberry OS, IOS

Mobile Devices: I phone, I pad, HTC, Samsung android devices, Blackberry, Windows phone

SDLC: Waterfall, Agile, Spiral, RUP.

Testing Tools: Quick Test Professional (QTP), Win Runner, Load Runner

Bug Reporting Tools: HP ALM, Quality center, Rational Clear Quest

Web Browser: Internet Explorer, Mozilla Firefox, Google Chrome etc.

SCRIPTING: VBScript, JavaScript, XML, HTML

PROFESSIONAL EXPERIENCE

Confidential, Ann Arbor, MI

Sr. Quality Analyst/Mobile Tester

Responsibilities:

• Worked closely with Quality Analyst Manager and Business Analyst to prepare Business Requirements to create Test Plans, Test Cases and procedures to initiate Testing.
• Responsible for Manual Testing at backend.
• Written Test Plans and Test Scripts for ecommerce projects
• Placed orders in Break-fix and Staging environments to test various functionalities
• Working on iOS and Android versions of the apps.
• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Developed Manual test scenarios and test cases from Business Requirements and Design Documents
• Prepared Manual Test Scenarios and Test Cases for the Application under test.
• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Tested Ecommerce website involving Web, In-Store, Catalog, E-mail and Social modules
• Tested the UI of the end product on mobile, PC, tablets, Android and Apple platforms to ensure that language translation and currency conversions were displaying as required
• Executed system level integration testing, generating scenarios and missions utilized in testing process and participated in peer reviews
• Performed Usability and System Integration testing manually.
• Developed and executed test cases test Scenarios and followed-up defects using HP ALM.
• Develop and enhance testing process documentation including a suite of Regression scripts
• Responsible for manually testing cross Browser Testing, Link Testing, Web Security, Check-out and Shopping cart functionality for e-commerce web based applications.
• Performed backend testing manually using UNIX shell scripts and SQL Queries
• Involved in Cross platform and cross-browser functional, System integration, and regression testing
• Develop integrations to related systems to exchange requirements, test plans, and defect information
• Provided professional services ranging from the mapping of business processes, data integration between systems, technical development, and on-site software training for clients
• Analyzed Ecommerce needs and recommended web site structure and basic design guidelines
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Performed Browser compatibility and configuration testing for various operating systems.
• Requested different versions of iOS, and Android.
• Performed Data Profiling of current state of data in the Data Warehouseby doing Data Analysis using advanced SQL Queries and Microsoft Excel, finding Gaps in Data and formulating solutions for the same
• Performed browser compatibility and configuration testing on various operating systems such as Android OS, Tablets, iOS etc.
• Work directly with managers and development team in an Agile environment
• Execution of Functional and Acceptance Test cases for a web-based Application in a fast paced Agile development environment

Environment: Windows, iOS, Android Smartphone and Tablets, Apple, Web Services, Soap UI, HP ALM, SQL, QTP, C#, .NET XML, J2EE, MS Office Suite, Oracle, UNIX, Flash\

Confidential, Philadelphia, PA

QA Analyst

Responsibilities:

• Involved in developing test plans, test cases, test schedules and test harnesses based on high-level and detailed designs.
• Created and executed the test cases for various scenarios, and participated actively in system, integration and regression testing for every new build released.
• Executed Black Box, Regression, Integration, and Security tests as per Test Plan and Test Cases.
• Involved in developing and documenting Product Test Plans, using several SDLC methodologies.
• Assisted in writing efficient and effective Master Test Plan, Test Strategy, System Testing, End-to-End Test and User Acceptance Test Plan.
• Developed and executed SQL queries to verify the proper insertion, deletion and updates into the data Warehouse supporting tables and cubes.
• Tested the enhanced FACETS, evaluating Claims adjudication needs and creating HIPAA-compliant business rule configurations.
• Performed manual testing to conduct backend testing using SQL Queries
• Performed backend testing for data validation using SQL Queries
• Performed negative and positive testing using SQL Queries.
• Developed and executed test cases, test scenarios and followed-up defects using QC (ALM).
• Wrote Automated Test scripts using QTP.
• Executed manual and automation tests for new builds and tested the functionality of the web based application.
• Performed end-to-end System Integration testing which covered the entire business process flow from the initial point of sales through to all the downstream systems and XML output files, including apps/interfaces.
• Provided the required test data for the developers in order to fix the defects.
• Gather requirements and document the proposed processes to the existing system. Modules included: Claims Processing Files and HIPAA Guidelines adherence across the company.
• Claims processing, pricing and adjudication of Claims in Facets.
• Used Clear Case to keep different versions of the documents and ClearQuest to report bugs or defect
• Tested the Claim status, Pricing Rules, Rate sheets and Claims routing
• Established and maintained test cases and test data in Quality center.
• Manually tested end-to-end business workflow from capturing prospects profile to submission of pre-enrollment record to the downstream systems (RTMS).

Environment: FACETS, Citrix, VB Script, Tidal Scheduler, SQL, MS Visio, MS Outlook, Quality center/ALM, Quick test Professional (QTP), Clear case, ClearQuest, Requisite Pro etc.

Confidential, Louisville, KY

SQA Tester

Responsibilities:

• Participated in setting up testing environment.
• Involved in reviewing and enhancing the codes for applications.
• Involved in decision making to launch new builds.
• Prepared Test Plans and Test Cases based on the functional requirements and HIPAA regulations.
• Wrote test cases for Endorsements, Cancellations and Reinstatements.
• Participated in the management of testing project with the help of Win Runner.
• Wrote Automated Test scripts using QTP
• Performed Manual Testing to check the usability of the application.
• Executed Configuration Testing to check if the application was compatible in different environment for each module of the application.
• Performed GUI regression testing using Win Runner.
• Set Claim processing data for different FACETS Module.
• Tested HIPAA regulations in FACETS HIPAA privacy module.
• Performed Data Driven Testing using Win Runner by inserting different values manually.
• Worked with Functions and Library Files in Win Runner.
• Conducted Back-End testing manually for the purpose of Database Integrity.
• Defect tracking and bug reporting using Quality center.
• Conducted result analysis and interacted with developers to resolve bugs.
• Interacted with developers, business analysts and discussed technical problems and reported bugs.
• Met with the developers and technical content writers on a daily basis to update the test documents

Environment: Windows, Oracle, UNIX, Win Runner, Quality center, QTP, FACTES, HIPAA regulations.

Confidential, Seattle, WA

QA Analyst

Responsibilities:

• Developed Manual test scenarios and test cases from Business Requirements and Design Documents
• Prepared Manual Test Scenarios and Test Cases for the Application under test.
• Was responsible for tracking and writing the Traceability Matrix.
• Developed and enhanced the Test Scripts in QTP for automated testing
• Participated in co-ordination and implementation of QA methodology.
• Executed test cases manually and verified actual results against expected results.
• Drafted test strategies, test cases and test plan based on functional specification.
• Performed manual testing at initial stages followed by majority of automated testing
• Performed negative and positive testing manually, along with functionality testing
• Interacted with developers and the Business on a regular basis for enhancing the requirements.
• Instrumental in leading the team for Test Run Iterations/Data driving test for better implementation.
• Wrote test cases based on decomposition document to execute testing.
• Performed data integration testing on the application
• Debugged the Database for accuracy of data
• Reviewed Business Requirement Documents and the Technical Specification.

Environment: Windows, Win Runner, Test Director, DOORS, DB2, Java, UNIX, IIS, SQL, HTML, ASP.NET

Confidential, Falls Church. VA

QA Tester

Responsibilities:

• Analyze Business, System requirements that are being loaded in HP Quality Center tool by BSA.
• Direct/coordinate with BSA in order to manage and update the missing parameters of requirements in QC.
• Involved in creating Test Plans for the different aspects of the project according to the business specifications in coordination with the QA lead and project manager
• Responsible for reviewing business requirements, functional specifications, project schedules, documentation and test plans.
• Scripted test cases for component and UAT using HP Quality Center.
• Logged defects in HP Quality Center and verifying all the cycles of the defect that I am responsible for.
• Performed UAT, Positive, Negative and Boundary testing using the approved test cases.
• Involved in creating test cases for regression testing and assist test lead during the testing activities.
• Analyze the requirement coverage and traceability to ensure the testing coverage.
• Analyze test cases and defects being loaded in QC by QA teams to ensure the link entities and accuracy of data.
• Performed Parameterization using QTP
• Coordinate with QA team to manage and update the missing parameters of test cases and defects in QC.
• Performed Manual Testing to test the usability of the application.
• Conducted GUI testing to test the appearance and properties manually.
• Performed Smoke Testing, Sanity Testing.
• Verified the web services for its functionality, reliability, scalability using SOAPUI web services test automation tool.
• Conducted Smoke Testing of different Applications.
• Performed back-end testing using SQL queries to validate data and perform Data integrity testing.
• Data mining on defects, test cases, requirements as required by the team.
• Analysis the testing activities as per the planned forecast for the given projects.
• Analysis the Weekly QA Metrics Reports for to correct the reporting errors.
• Tested each web services using SOAP messages
• Conducted User Acceptance Testing (UAT).
• Modified test scripts created by the system test team to meet UAT needs
• Supported User acceptance testing (UAT) in preparing the test scripts and test execution.
• Getting updates and working with project team members for issues captured through metrics reporting.
• Documented and reported bugs using Quality Center.
• Actively participated in Status reporting meetings and interacted with Developers to discuss the technical issues.
• Analyze the requirement coverage and traceability to ensure the testing coverage.
• Worked with the team lead to meet the requirements.

Environment: Quality Center/ALM, Oracle, SQL, HTML, Windows NT/2000.

Confidential, Charlotte. NC

QA Tester

Responsibilities:

• Worked closely with Business Analysts and Developers to gather Application Requirements and Business Processes in order to formulate the test plan.
• Developed and maintained innovative, repeatable QA test plans based on functional requirements, use cases, user interface designs, system design documents and domain knowledge
• Created high level strategy documentation and detailed test documents.
• Executed automated test cases and performed Back End Testing in manually.
• Performed Black box testing.
• Scripting the test cases for component and UAT using HP Quality Center.
• Logging the defects in HP Quality Center and verifying all the cycles of the defect that I am responsible for.
• Performing UAT, Positive, Negative and Boundary testing using the approved test cases.
• Performed Usability Testing Manually.
• Performed end to end testing.
• Wrote Modification Request for the bugs in the AUT and helped developers to track the problem and resolve technical issues.
• Maintained strong relationships with developers which helped in better execution of test plan.
• Participated in regular meetings with developers for reviews and walkthroughs.
• Manage testing and create comprehensive testing scripts for a project involving the addition of new enhancements inLoanIQ. In addition, create general regression scripts inLoanIQ for use in major software upgrades. Assisted incoordinating the consolidation of global testing across multiple projects.
• Performed Smoke testing, Security Testing.
• Performed SOA / Web Service testing using SoapUI.
• Created Data for XML Requests in SoapUI.
• Interacted with developers, business analysts and discussed technical problems and reported bug. Involved in conducting User Acceptance Testing (UAT).
• Modified test scripts created by the system test team to meet UAT needs
• Supported User acceptance testing (UAT) in preparing the test scripts and test execution.
• SupportLoanOperations by reviewing critical issues and breaks, utilizing Subject Matter Expertise inLoanIQfunctionality to determine appropriate solutions based on current business practices. When appropriate, work withdevelopment and IT to coordinate challenges that require a more complex solution.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Performed Negative and Positive testing manually.
• Used HP Quality Center for bug reporting, tracking and documentation on the Bug tracking System.

Environment: Manual Testing, HP QUALITY CENTER, SQL, SOAP UI, Oracle/Unix, Windows 2000/XP/07

Confidential, Carbondale. IL

QA Analyst

Responsibilities:

• Worked closely with Business Analysts and Developers to gather requirements in order to formulate the test plan.
• Performed Black Box Testing of the application to better understand the functionality of the application.
• Prepared Test cases according to the requirement.
• Involved in creating test strategies, status reports and test timelines that clearly communicate to business owners the history of UAT testing activities and results
• Defined the Scope of testing forUserAcceptance Testing.Developed detailed test conditions. Supported documentation across extended testing team as directed byUATManger.
• Adhered to all established processes and procedures forUAT. Completed test casesfor frontend and backend applications.
• Created test plan and test cases for back end testing from the business requirement.
• Created and executed SQL queries using Relational Database.
• Used HP Quality Center to execute the test cases, track execution against the plan during testing and manage defects from inception to resolution.
• Assisted the business analysis team in preparing the Functional Specifications document
• Prepared Test Plans and Test Cases based on the business requirements
• Performed Functionality Testing of the application manually
• Performed end to end testing manually.
• Performed SOA / Web Service testing using SoapUI.
• Created Data for XML Requests in SoapUI.
• Conducted Smoke Testing of different Applications using SOAPUI.
• Involved in Back End testing using SQL Queries on Oracle Database
• Created SQL queries within UNIX environment to automate the back end testing.
• Performed Security Testing by writing using Positive and Negative Testing approach to ensure appropriate user authentication
• Performed Regression Testing after the defects have been fixed to ensure no further affect on other functionalities.
• Participated in Walkthroughs and Inspection meetings to review

Environment: Quality Center, Oracle 9i, Windows 98/2000/XP, HTML, SQL, SOAP UI, Clear Quest, UNIX.