SUMMARY

• 13+ years of real - time experience in and as Test Management, QA Lead, SME, Analyst, BA & UAT in E2E Test Management include Manual/Automated testing of Salesforce.com (Sales & Service Cloud), SOA (SOAP & REST Web Services), CRM (salesforce.com, Sterling OMS, Siebel), ERP (SAP, Oracle Applications etc.,.), Data Warehouse and Business Intelligence, Web UI, Client/Server and Web applications.
• Experienced working on Agile Scrum methodology - Rally Software, ScrumWorks and HP ALM Agile Manager
• Proven track record of managing multiple Salesforce projects including integration services to 3rd party applications.
• Domains worked - Healthcare & Wellness (HIPAA), CRM, Product based GIS (Global Information Systems), Confidential Virtualization, Financial (Equities), Banking (KIM, a CRM application), Telecommunication, Media and entertainment & Virtualization.
• Test Planning, resource allocation, budget, risk and mitigation plan, training, knowledge sharing.
• Experience in analyzing business specification documents, developing test plans, defining test cases, developing and automating test scripts.
• Experience in the entire Software Development Lifecycle (SDLC) & Software Testing Life Cycle (STLC) life cycle from requirements gathering to releasing to production.
• Expertise in Requirements, Test Plan, Test Lab and Defect Tracking and Reporting tools like HP Quality Center, HP ALM, Test Director, MTM, Rational Clear Quest, Rally, Salesforce.com, Bugzilla, Jira
• Confidential Rational tools - Confidential RQM, Confidential RTC, Confidential Rational Clear Quest
• Data Modeling, database flow & architecture
• Black-box and white-box testing on the application after installation and configuration testing
• Validation, Acceptance, Conformance, Compatibility (Cross Browser testing), Functional, Unit, Integration, Regression, User Acceptance Testing, Control, Bug Bash, GUI, Back-end, Smoke Testing, database, BI reporting.
• Performance testing using Load Runner, Confidential tools and other proprietary tools developed internal to organization (DOME-PR, thread profiler).
• GUI - Functional Testing using automated scripts developed in Selenium, QTP.
• Enterprise Application Integration (Middleware) - Web Services (SOAP, REST services) testing implemented in SOA technology using Parasoft SOA and SOAP UI Pro
• SAP CRM, Salesforce.com CRM. Siebel CRM, KIM, Sterling OMS for order and customer relationship management applications.
• Mainframe Testing and Zero Latency Data Storage (ZLDS) backend testing using reflection & SQL developer tool.
• Oracle OM - testing sales order flow for various customer
• Hyperion - Product Life Cycle management as SME/Lead role with various products
• Experience in UNIX, Linux, Solaris, AIX, Windows operating systems, Confidential .
• Knowledge to Selenium tool - for cross browser testing
• Good understanding of RDBMS- Relational Database Management Systems and worked on different databases like Oracle, SQL Server, and DB2 (tester level) and web technologies like XML and HTML (tester level).
• ETL testing and Test Data management using various database for testing mainframe, banking and financial and data ware house applications.
• Developing various Business Reporting using BU Flash tool
• Excellent oral and written communication skills with strong problem solving skills and a result oriented attitude.
• Knowledge in QA process, Lean, Six Sigma, SEI-CMM and Automated Testing Life-Cycle Methodology.
• QA Audit, Compliance & organizational standards

TECHNICAL SKILLS

Testing Tools: Rally Software, Confidential OS, Confidential Rational Clear Quest, Confidential Rational Team Concert, Confidential Rational Quality Manager, Selenium IDE, Load Runner, JMeter, Siebel, Parasoft SOA, SOAP UI Pro, SAST, DAST, MTM, Launch Pad, SAP(offer configuration testing), Clarify (ePlan- project management tool), SharePoint, QTP, Test Rail, Comergent (offer setup tool), Sterling OMS, CSD (Customer Service Desk), CTI (Computer Telephony Integration) & IVR (Interactive Voice Recording), Genesis Voice Platform, Avaya, Mainframe(GS), Oracle E-Business Suite (OM ), Effecta, BU Flash(BI), ETL, CRM, Enterprise Application Integration(EAI Middleware), Informatica, Confidential vSphere, Confidential vClient, VM Workstation, VM Player, MS Office (Word, Excel, Power Point, Visio), MPP

Agile Tools: Rally Software, Scrum works, HP Agile Manager

Test/Defect Tracking: Rally Software, Siebel Defect Management, Test Director, HP Quality Center/ALM, Rational Clear Quest, Bugzilla, Jira, CMT, Excel sheets.

Databases: SQL, SQL Server 2008, Sybase, Oracle 10g, Oracle (User level SQL queries) & Data models

Languages: Java, .Net4.0, C, HTML, XML, CSS, JSON, DHTML

Technologies: SOA, JMS, ESB, Salesforce.com (Sales, Service, Chater & Custom Cloud), Siebel CRM, SAP CRM, Sterling OMS

Browsers: IE 6.0, IE 7.0, IE8.0, IE9.0, IE 10.0, Netscape Navigator, Mozilla Firefox, Google Chrome, Opera, Safari, Mac

Servers: Web logic, Web Sphere, JRUN, JBoss (knowledge on servers), BizTalk. Confidential Cast Iron

Operating Systems: Windows 7/Vista/XP/2000/NT, UNIX, Linux, Solaris, HP-UX, AIX, Confidential

Methodology: V-Model, Spiral, Waterfall, Agile & Scrum Methodology

Protocol: TCP/IP, w3, FTP, SFTP, http, https, SOX 404, FIX (Financial Information eXchange)

PROFESSIONAL EXPERIENCE

Confidential, Deerfield IL

Sr. QA Lead/SME

Responsibilities:

• Identifies and communicates opportunities for areas such as business model alignment, business process definition/reengineering, financial model, business solution roadmap, industry best practices, change management
• Drives these through creativity, industry trends, best practices and past experience in similar roles
• Drives business case development to justify benefits and costs associated with a recommendation
• Works and communicates with relevant business executives responsible for the project
• Recommends and gets buy-in from the relevant executive stakeholders
• Manages team of business consultants and/or business analysts working on a project
• Directs team in identifying implementation approach for achieving expected benefits
• Ability to guide and advise less experienced business consultants and business analysts
• Contributes to building solution roadmap, working with and guiding other business consultants, and business analysts and rest of the IT team, where applicable
• Drives implementation of cross function and/or cross sector business processes, change management
• Building and managing team including test planning and tracking, resource planning, effort estimation
• Analyzed various requirements documents and Use Cases to prepare the detailed Test Plan.
• Define and review High level scenarios from BRD and FRD and conducted High level scenario reviews with development and business teams.
• Used data loader to extract and load the data in sandboxes.
• Validated end to end functionality for Case Management, Knowledge management, Bugs, Account Management
• Experience validating Security Matrix for, Page Layouts, Work flow rules, Validation rules and escalation rules
• Validated SFDC UI concepts, Reports and Dashboard functionalities, User Creation and Permissions (Administration).
• Tested Salesforce (SFDC) API integration with other systems like IVR, Avaya, IC, Promise etc..
• Validated cloud data workflows to ensure that data migrated to SFDC as per mapping docs.
• Conducted triage meetings to assign the defect to the proper teams.
• Conducted defect meetings with development and Project management teams.
• Involved with multiple Business teams during the UAT including test preparation, test data preparation, test results validation for salesforce service cloud testing
• Accountable for SQA Effort Estimation, team tracking and Prod smoke test

Confidential, CA

QA Lead/SME

Responsibilities:

• Working as SQA Lead, SME, Defect Management
• Review existing application workflows for end user, analyze the project requirements and do gap analysis
• Configuring and test data setup for CRM workflows for various business scenarios using new summer 2013 Salesforce.com service cloud
• Project requirements and update in Scrumworks in details for test development to implement
• Prepare system documents, interfaces, gap analysis and update in Sharepoint
• User Stories for QA scope and estimate effort required
• Responsible for the high-quality and timely delivery of sprint commitments in line with the expectations of the Product Manager and Product Owner.
• Cross-functional and multi-skilled
• Responsible for their commitments and are held singularly accountable for their actions and decisions
• Smoke, Functional, Regression testing various business processes with application integration points
• ETL - Database testing after database migration to Salesforce by running SQL queries against the FRD, MRD & SAS
• Business Process End to End testing - from customer registration till product installation and issue resolution
• System validation includes - Avaya, CTI, Salesforce.com, SAP, ESRI My Support for Standard, Premium and Secure customer locally and international
• Application Integration testing with different web portal related to different product binaries respective to environment
• Update defects in HP ALM and assign each defect to User Story
• Evaluate the daily test execution status and take necessary actions
• As QA, be a part of technical discussions with Business, Development from initial stages
• Day to day guidance for team and provide updates from Scrum Meeting updates
• Highlight dependencies between each Sprint activities
• Prioritize Test Cases by Risk and Frequency of Feature Usage
• Utilize the Sprint Retrospective to Identify “Where” in the scrum process did failure of quality occur (Root Cause Analysis)
• Quick Learner and good team player
• Performance engineering by monitoring application performance, bottlenecks, issue detection and recommendations for better application availability
• BI reporting using ESRI My Portal BU Flash tool for report validation from different source systems like Open Incidents, Bugs, Closed Incidents, Hot Fixes etc… for local and international distributors
• Daily and weekly status report on each Sprint (Week 1/2/3…)
• End User Training on new Salesforce.com implementation

Environment: SOA Web Services, Agile Scrum methodology, Sales Cloud, Service Cloud, BizTalk, MDM Temp, TFS, SAP, CTI (Genesys), UDT, HP Application Life Cycle Management (HP ALM), IE 9.0, Mozilla Firefox, Google Chrome with different OS

Confidential, Palo Alto CA

Sr. QA Lead/BA/SME

Responsibilities:

• QA Lead managing team onshore & onsite
• Better communication and more collaboration among QA & development folks
• Understand the project requirements and update in Rally in details for test development to implement
• A new "peer to peer" relationship between development and QA personnel
• Prepare system documents, interfaces, gap analysis.
• Subject Matter Expert (SME) on various apps, integration & interfaces (infrastructure)
• Gathering User Stories for QA scope and estimate effort required
• The Scrum Team is responsible for the high-quality and timely delivery of sprint commitments in line with the expectations of the Product Manager and Product Owner.
• Cross-functional and multi-skilled
• Responsible for their commitments and are held singularly accountable for their actions and decisions
• Maintain up to date tasks from daily scrum meeting in Rally tool
• Sprint aligned test cases, test data preparation and upload in Rally
• Functional, Regression and performance testing web services using SOAP UI for various application integration points, Cross Browser and cross platform testing
• ETL - Database testing after database migration to Oracle 10g and various database Models by running SQL queries against the FRD, MRD & SAS
• KBT End to End testing - from customer registration till product download binaries
• Security testing for un-authorized access to system using control manager
• Application Integration testing with different web portal related to different product binaries respective to environment
• Hands-on experience working on application and update results in Rally
• Update defects in Rally and assign each defect to User Story
• Evaluate the daily test execution status and take necessary actions
• As QA, be a part of technical discussions with Business, Development from initial stages
• Involved in UAT test preparation and validation
• Communication with end users, application engineers team and SME for defect resolve
• Day to day guidance for team and provide updates from Scrum Meeting updates
• Highlight dependencies between each Sprint activities
• Be accountable to one another for their individual sprint commitment and participation
• Plays a role of BA removing any gaps in requirements communication
• Prioritize Test Cases by Risk and Frequency of Feature Usage
• Utilize the Sprint Retrospective to Identify “Where” in the scrum process did failure of quality occur (Root Cause Analysis)
• Quick Learner and good team player
• Performance engineering by monitoring application performance, bottlenecks, issue detection and recommendations for better application availability
• BI reporting using BU Flash tool for report validation from different source systems
• Daily and weekly status report on each Sprint (Week 1/2/3…)

Environment: SOA Web Services, Agile Scrum methodology, Cloud, IE 8.0, IE 9.0, FireFox, Chrome

Confidential, El

Segundo CA Test Delivery Lead/BA/SME

Responsibilities:

• Manage day to day QA work intake process, including review of upcoming projects, providing initial estimates and assigning resource and scheduling of resources.
• Lead and mentor a team of QA engineer’s onsite and offshore, setting direction, revising test strategy and supporting documents.
• Review the Business/ Functional/ System requirement specs (COR & SAAS), High level Design documents, detailed design documents and Requirement Matrix.
• Develop and execute Test Scenarios, Test Scripts, test data documents based on Requirements and Design documents mostly in agile environment.
• Testing Mainframe application (Billing system - GS) using tool Reflection to access mainframe.
• Testing web service via Parasoft SOA tool - Enterprise Application Integration (Middleware) and ESB (Enterprise Service Bus)
• Part of initial rounds of business review meeting and validate BAU rules for offer configuration for upcoming projects
• Holding regular defect triage meetings with internal, vendor development and infrastructure team to review defect impact and proposed resolutions.
• Performed requirement check on implementation using CRM technology like salesforce.com and Sales CRM
• Preparing system analysis documentation, requirement gap analysis
• SAP, Functional, Integration, Ad-hoc, IVR testing for end to end scenarios for customer order creation and update on customer selection and update system in integrated and standalone application testing platform thru telephony and check call center application (RIO, Sterling OMS) for data validation.
• Requirement Traceability Matrix, Test Metrics and Deployment/testing instructions
• Identify and implement Dashboard for tracking various QA Metric using SQA Share point
• Execute functional, regression, systems testing and risk analysis to ensure that the new/updated software does not negatively impact the quality and stability of production environment.
• HP Quality Center to manage requirement, test plan, test lab, test cases, test execution and defect tracking and Dashboard for reporting.
• Performed system Database validation for end to end test scenarios using SQL queries against FRD, SAS & COR
• UNIX to access application logs for issue debugging and various Unix/Linux utilities
• Using Clarity tool for project and release documentation for enterprise and offer releases using Clarity
• SharePoint (user level) to maintain enterprise release project documentation and assigned resources for specific tasks, issue/clarification etc...
• UAT(User Acceptance Testing) testing support and issue resolving with business partners and sales operations team
• CSD (Customer Service Desk) for opening new tickets for any issue, editing, deleting and changing the status
• Enterprise and off-cycle release Lead for review and communication project release status in timely manner for smooth PRODUCTION go live
• Validating ECR (Emergency Change Request) for Production tickets in Staging Environment and release to PRODUCTION
• Team player - team work is more productivity
• Defect Triage/Management

Environment: Win XP, HP-UX, Linux, Windows 7, SAP, Siebel 7 and 8, Mainframe, CRM, Java, SOA, IE 7.0 & IE 8.0, FireFox.

Confidential

Technical Test Lead/Analyst

Responsibilities:

• As Technical Test Delivery Lead & Business Tester involved in Application Transition from DB client and share the application knowledge to offshore team members.
• Resource allocation for respective applications, budget etc…
• Leading and mentoring testing team and in delivering solution to our customer in the investment and advisory domain.
• Preparing project supporting documents like AID, Gap Analysis, Requirement Traceability Matrix (RTM), Test Concept, Test Cases, Test Execution and Defect Reporting.
• On time deliver new and complex high quality solutions to clients in response to varying business requirements.
• Use Case preparation for preparation of Test Scenarios and Test Cases based on Functional Requirement Specifications.
• Prepared of Requirement Traceability Metrics, Test Metrics and Deployment manual.
• Performed Sanity, System, Functional, Integration, Data Driven, Ad-hoc & End to End testing including negative testing
• Security testing using Confidential tools (SAST & DAST)
• Perform running automation scripts created using QTP in different environment and compare with expected results
• Performance testing based on bench marks for application behaviors and bottlenecks
• Provide day to day direction to the project team and regular project status to the managers.
• Responsible for effective communication between the project team and the customer.
• Knowledge of functional and Technical experience in Investment and advisory other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
• Key projects handled so far include Strategic projects and upgraded systems.
• ETL and SQL queries for data validation and test data requirement management as per the Functional Spec
• Involved in Data Migration Testing, Functionality, Interface, Regression testing and UAT (User Acceptance Testing)
• Functional testing of Web Services testing using SOAP UI for validating proper response from server.
• Trained new and offshore employees on areas of the product andtesting processes and procedures.
• Performed manual and automated testing and defect tracking of Web applications.
• Involved in customization and testing of various modules/screens.
• Created test strategy to effectively migrate data from source to target.
• Documented defects using the HP Quality Center.
• Tracking the bugs, pass-fail report, comparison chart and Defect report.
• Provided status of a project release readiness and decision making on defects causing blockage to a release.

Environment: /Tools: Windows, UNIX, Test Director, RPM, Oracle, MySQL, Java, Confidential OS, Confidential Rational Team Concert, Microsoft Test Manager, ETL, SOX 404 for reporting, HP QTP, Agile

Confidential

Senior QA

Responsibilities:

• Accountable and Responsible for leading a project team in delivering solution to our customer in the Equities domain.
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the managers.
• Review design and requirement documents, establish test specific solutions and leading the efforts including programming and testing as per client acceptance of the results.
• In-depth knowledge of functional and Technical experience in Equities -> Client Connectivity and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
• Key projects handled so far include On-boarding new client in to system, FIX Certification testing with Client, Dome-PR, Launch pad
• Developing Test Plan, Prepared Test Scenarios and detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications.
• Examine application for testing, data validation, and workflow of customers.
• Analyze the results, track the defects and generate reports using Quality Center, and also work with technical staff to validate test requirements, resolve design issues and software defects.
• Coordinate with the development team about the Functionalities and the Enhancements in the business practices.
• Managing of client data for setting up test environment and test data management for testing and other supporting documents
• GUI testing with automated test scripts already created using QTP
• Perform all kinds of testing including regression, system, integration, end to end, functional, back-end and GUI testing and acted as a liaison between the Business users and the Development team.
• Non-Functional testing like compatibility testing (Cross browser and Functionality), performance testing.
• Actively participate in Bug-Review meetings with developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provide solutions to existing bugs.
• Conduct UAT to make sure that all the user requirements are catered by the application
• Involved in End to End testing from new customer till certification and PROD
• Send status reports to project team on the script execution and Defects.

Environment: FIX (Financial Information eXchange) Windows Solaris, Linux, Windows, SOX (financial reporting), Siebel, C, Java and Sybase, IE 6.0, Mozilla Firefox & Opera

Confidential

Senior Test Engineer

Responsibilities:

• Setup the Test Environment
• Reviewing Functional Spec’s, Preparing Test Plans, Test Cases and report any bugs through Defect Management Tool
• As senior qa, developed project plans, adhered to project milestones, monitored project progress, management reporting, coordinated offshore and onsite development activities.
• Creating and executing Test Scripts for manual and automation using Load Runner and in windows and other platforms.
• API level testing using ART
• Performance and Load Testing the different application using Load Runner and Thread Profiler
• JMeter and JUnit to test specific code with pre-defined test data and to validate expected out put
• Prepared test specifications and checklists for initial testing
• Preparing test data for localization and internationalization testing applications deployed in various platforms and documenting and maintaining data
• Conducted Integration, Module Testing and Regression Testing
• Complete End to End testing for various customer’s includes planning, account creation, configuration, data setup, testing, data validation et…
• Hyperion - product life cycle management integrated with various products like Essbase, Planning, Financial Management, Scode Card, Reports etc….
• Database validation testing with different databases like SQL, Oracle 9/10g, DB2 against FRD & Design Spec.
• Performed System and Compatibility tests (cross browser functional testing).
• Responsible for Documentation of Test Results and Issues.
• Regularly interacted with developers to discuss various problems and issues.

Environment: Java, Windows, Linux, Solaris, AIX, HP-UX, VM-Ware, DB2, SQL, Oracle and Load Runner & Thread Profiler, JMeter, Siebe