OBJECTIVE

• Highly regarded and recommended person with over 5 years of experience in the Software Quality Assurance and Testing field, expert in manual, Automation, Mobile and Performance testing in Windows, UNIX, iOS and Android platform, Seeking a challenging position as QA Engineer where my capabilities and technical knowledge in SDLC, STLC and Quality Assurance and my diversified experience in quality analyst, to ensure the company’s sustained growth and continued success.

SUMMARY

• Extensive knowledge of a QA Methodology and Software Development Life Cycle (SDLC).
• Strong expertise in establishing QA Policies, Procedures, strategies, metrics, developing appropriate process and team to ensure the quality of product.
• Extensive experience in understanding the Requirements, Functional and Technical Specification Documents and creating Test Strategies, Test Plans, Requirement Traceability Matrix(RTM).
• Experience in developing Test Cases and Test Scripts for both automated and manual testing for Windows, Client - Server, Web based as well as Mainframe related applications.
• Experienced with domain such as Insurance/Retail/eCommerce and Banking.
• Experience testing mobile applications on iOS, Android and BBOS.
• Experience withMobile application testing - iPhone, iPad, Android, Blackberry and feature phones using Simulator"Device anywhere" “ Confidential ”.
• Expertise in working with various mobile devices such as Android, Blackberry, IPhone, tablets to perform browser compatibility and configuration testing.
• Tested Ecommerce website involving Web, In-Store, Catalog, E-mail and Social modules.
• Sound knowledge in Manual and Automation testing by using Testing Tools, Quick Test Pro, Rational Robot, Rational Test Manager, Rational Clear Case, Rational Requisite Pro, Load Runner.
• Used Test Director/Quality Center & Rational Suite (Test Manager, Clear Case and Requisite Pro) for maintaining the Test Plans, Test Cases, Test Execution, Defect Management and Bug Reporting.
• Ability to work with Business Analysts, Developers and other Team Members in complex testing projects and in the overall enhancement of software product quality.
• Developed automated Test Scripts using QTP and Rational Robot and automated various Business Flows for the applications.
• Well versed in conducting different kinds of tests such as system test, integration test, regression test, user acceptance test, smoke test, ad hoc test, load/performance, volume and stress test etc.
• Great knowledge in Designing and Testing graphics, content and layouts of web pages using media processing tools, Dreamweaver MX, HTML, XHTML, CSS,XML.XSL.
• Strong knowledge in PL/SQL, developing database queries for Backend Testing, in-depth Knowledge of ORACLE and SQL Server, resolved Database Performance issues.
• Working knowledge of multiple databases like Oracle, SQL Server and MS Access.
• Excellent written and oral communication skills and ability to work independently as well as a great Team Player.

TECHNICAL SKILLS

Bug Reporting Tools: Test Director, Quality center, Rational Clear Quest

RDBMS: SQL Server, Oracle.

Business Applications: Microsoft Office Suite - MS Word, Excel, PowerPoint, Outlook.

Operating Systems: LINUX, UNIX, Windows, Android, Blackberry OS, iOS

Mobile Devices: Iphone, Ipad, HTC, Samsung android devices, Blackberry, Windows phone

SDLC: Waterfall, Agile, Spiral, RUP.

Testing Tools: Quick Test Professional (QTP), Load Runner

Web Browser: Internet Explorer, Mozilla Firefox, Google Chrome etc.

SCRIPTING: VBScript, JavaScript, XML, HTML

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Sr. Quality Analyst

Responsibilities:

• Working in Agile development environment with frequently changing requirements and features set, review product requirement documents, functional specifications and involved in test plan and test case documents.
• Responsible for setting up testing environment of various Applications from various builds to do functional and regression testing.
• Working on multiple applications such as: Customer Account Management, Agent Finder, Claim, Customer Online Account Support Tools, OMS, and other Insurance applications.
• Perform all Quality Assurance tasks to assure defects associated with each project / release are identified, classified and communicated and assuring quality products are released into production.
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document.
• Tested the UI of the end product on mobile, PC, tablets, Android and Apple platforms to ensure that Insurance information, Insurance ID card and others feature were displaying as required.
• Requested different versions of iOS, Android and Blackberry mobile devices.
• Analyzed the Crash reports on various mobile platforms and reported to the development team
• Performed Data Profiling of current state of data in the Data Warehouseby doing Data Analysis using advanced SQL Queries and Microsoft Excel, finding Gaps in Data and formulating solutions for the same
• Performed browser compatibility and configuration testing on various operating systems such as Blackberry OS, Android OS, Tablets, iOS etc.
• Participated in the testing of website applications on mobile devices specifically Android/iOS Devices
• Participate in peer review, three amigo, SQA, and Defect Review meeting for weekly QA testing review.
• Validate single send and Batch email by triggering OMS email using SOAP request.
• Verified the SOAP message delivery to the web services and verified the XML formatted response on SOAP UI.
• Involved in Regression testing and executed automation test scripts for each release to confirm the changes have been implemented successfully by using Quick Test Pro.
• Updated QTP scripts for new release and added new functionality as per new releases.
• Responsible for cross Browser Testing, Link Testing, and Web Security, and confirmed for Broken Links.
• Verified and validated the backend data from the Database after the test executions by using SQL Developer.
• Reported all defects/bugs to the development team and tracked the same for regression testing.
• Write UAT test cases for Business and assist them for UAT testing.
• Worked closely with the application development and design and testing team to resolve technical issues and interacted with them to ensure overall quality of the software.

Environment: Windows, iOS, Android Smartphone and Tablets, Apple, Web Services, Soap UI, Blackberry, Quality Center, SQL, QTP, C#, .NET, XML, J2EE, MS Office Suite, Oracle, UNIX, Flash, FileZilla, SQL Developer

Confidential, Freeport, ME

Sr. QA Analyst

Responsibilities:

• Formulated detailed Test Plan, Test Cases and Testing Procedures, which included Test Cases/Scripts, capturing Test Results and capturing and resolving Test Anomalies.
• Executed test cases for functional, integration, UAT and regression testing of eCommerce applications.
• Performed functionality testing of placing online orders on website and integration testing of payment process.
• Worked with multiple mobile applications simultaneously like iOS, Android etc.
• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Performed Cross Browser Testing, Link Testing, Web Security, Check-out and Shopping cart functionality testing.
• Conducted System Testing, Regression testing, end-to-end testing, integration testing,GUI Testing and Cross Browser compatibility testing during the releases and interacted with the developers to resolve any technical issues
• Have experience designing and writing training manual templates, design formatting, Project planning and writing technical documents.
• Tested the UI of the end product on mobile, PC, Android and Apple platforms to ensure that language translation and currency conversions were displaying as required
• Requested different versions of iOS and Android mobile devices
• Performed browser compatibility and configuration testing on various operating systems such as Blackberry OS, Android OS, and IOS etc.
• Tested and coordinated mobile applications in both Native and Web environments and validated the mobile application functionality on physical smart phone hardware devices and virtual device emulators like: Device Anywhere and Simulators like: Android SDK, IPhone SDK etc.
• Worked on various mobiles devices like Blackberry, HTC, Samsung, Motorola, IPhone, IPAD.
• Performed functional testing of individual modules of the Application on iPhone and Android.
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Used Quality Center for bug tracking and reporting, also followed up with development team to verify bug fixes.
• Used XML (API) for transferring the data from the client to the server.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.

Environment: Windows, MS Office Suite, Oracle, MySQL, Soap UI, Services Oriented Architecture (SOA), C#, .NET XML, J2EE, UNIX, iPhone, IPad, iOS, Android, JavaScript, HTC, XML, Simulators and Emulator like Device Anywhere, etc.

Confidential, NY

Responsibilities:

• Participated in reviewing the Test Plans and Test Case Templates for the functional testing.
• Involved in writing the high level and detailed Test cases for Functional and Regression testing.
• Tracked and documented the defects in Quality center and reported the defects to the developers through Quality Center.
• Worked with developers by updating the defects and resolving them and tracking the status using Quality Center.
• Maintained the test log Defect reports and also monitored the resolution of Defects using Quality Center.
• Involved in Functional, Integration, Regression, System and User Acceptance testing of the application using QTP.
• Created and executed the End-to-End scenarios to test the thorough functionality of the application using QTP.
• Wrote the descriptive programming whenever required and updated the scripts in QTP.
• Prepared the Expected results for various reports to evaluate the functionality of the application.
• Responsible for preparing and sending the deliverables like weekly status reports to the QA managers and project lead.
• Coordinating testing of software defects, enhancements, and upgrades with users and other application teams.

Environment: Quality Center, Clear Case. QTP, Java, Oracle, UNIX, Windows, Load Runner.

Confidential, Bethesda MD

Sr. Software Test Engineer

Responsibilities:

• Worked in multiple project including Portfolio management and customer access management application.
• Developed Manual test scenarios and test cases from Business Requirements and Design Documents
• Prepared Manual Test Scenarios and Test Cases for the Application under test.
• Was responsible for tracking and writing the Traceability Matrix.
• Documented all web pages/environment changes for each test run and any issues during the runs for final reporting purposes with extensive interaction with the development / support teams.
• Developed SQL Queries to retrieve or create test data from different Oracle Test databases.
• Used Rational Suite to Developed and execute Automation and Manual test cases for Functional and Regression testing of various modules of the application.
• Developed manual test scripts in Rational Test Manager and executed them.
• Wrote and recorded scripts for functional and regression testing using Rational Robot.
• Involved in User Acceptance Testing, GUI Testing, and Regression testing, on different versions of the application
• Report, Track, review, analyze and compare bugs using a Defect Tracking Database in Rational Clear Quest.
• Created detailed periodic status reports for senior management to keep them posted on the progress of implementation.

Environment: C++, HTML, DHTML, UNIX, SQL, Oracle, Dream WeaverTools: Rational Suite (Test Manager, Requisite Pro, Clear Case and Robot).