SUMMARY

• Goal driven and dedicated professional with 10 years of experience in Business Analysis, and Project Management. Worked on wide range of programs and projects in application development (Waterfall, RUP, and Agile), application maintenance and Testing.
• Experience in business analysis and testing with proven skills in requirement gathering, interacting with developers, documenting various business processes, and coordinating various projects.
• Extensive experience working in all stages of system development life cycle(SDLC), leading, facilitating and conducting Joint Application Development (JAD) sessions among user community, stake holders and technical management, creating project plans and schedules using MS Project, and managing changes.
• Expert in Participating and facilitating JAD sessions for project, analyzing requirements, creating prototypes, user interface.
• Proficient in creating UML Diagrams including Use Case diagram, Activity diagrams, state diagrams and business workflow chart using MS - Visio
• Proficient in preparing Business Requirement Document (BRD), Software Requirement Specification (SRS), Functional Specifications (FSD) and User Manuals.
• Skilled in performing GAP analysis to identify system restrictions and potentials
• Ability to elicit and manage high-level requirements and provide solutions
• Ability to create Requirement Traceability Matrix (RTM) for managing changes in requirements using Rational Requisite Pro and MS Excel.
• Writing Test cases for User Acceptance Testing for various applications to ensure proper business compliance.
• Strength include in conducting Functional, User Acceptance Test (UAT) of client-server and Web-Based application.
• PMO professional with strong leadership skills in Project Management Life Cycle. Coordinating various projects, tracking, monitoring and reporting issues and risks.
• Performed Resource Planning and reported project financials for actuals to budget comparison
• Design and deliver reports and/or presentations to various stakeholders, including business owners, steering committees and executive management
• Trained/mentored other project managers with implementing a standard framework of project management tools, processes, methodologies and best practices
• Have experience in Risk management, Stakeholder management, Issue Management, Metrics definition, analysis and facilitating metrics based project management
• Best practice harvesting and evangelizing adoption at project or program level
• Very good understanding of relational database, object oriented programming, data modeling, data mapping and data-warehousing and expertise in writing requirements, test plans and test cases.
• Extensive experience of Microsoft Office suite (Word, Excel, Power point, Project and Visio)
• Work with the development team to provide an environment ready for testers and end-users.
• Facilitated test plan/test case walkthrough for the business and development teams to obtain feedback and/or approval sign-off.
• Excellent organizational, interpersonal, communications, teamwork, and leadership skills with proven skill to interact across multiple levels of organization

TECHNICAL SKILLS

Tools: Share Point, Service Now, DOORS, JIRA, Axure, RationalRequisitePro, and Rational ClearQuest, Enterprise Architect, Visio

Process Standards & Models: ISO 9001, Six Sigma, CMMI, ISMS, ITIL, DO-178B, Agile

Packages: MS-Office, MS Project Statistical process

Control Techniques: 7QC Tools,Statistical Process Control, Value stream mapping

Languages: C, C++, Java, COBOL, BASIC,SQL

RDBMS: Oracle, MS-Access.

Scripting: HTML, Javascript.

PROFESSIONAL EXPERIENCE

Confidential, Lyndhurst NJ

Business Analyst

Responsibilities:

• Defined Functional and Non-functional requirements for various modules like ETL, web services and Dashboard UI for Patient reviews & Cost tools.
• Prepared data submission format for Facility and Professional cost file submission after extensive discussions with stakeholders from various health insurance providers across the country.
• Created Wire frames for ETL cost file load dashboard, data quality reports and patient review mediation screens.
• Created data mapping details for ETL processes and Web services interfaces.
• Demonstrated proficiency in Business and System Analysis by producing use case models, risk assessments, etc.
• Facilitated regular Joint Application Development (JAD) meetings with key application and project stakeholders including program managers and divisional coordinators for multi-tiered, high-risk, multi-cadence releases.
• Work with business users and project stakeholders to deliver business solutions for existing and anticipated problems.
• Coordinate with clients for requirement gathering.
• Assist end-users in articulating business requirements.
• Deliver artifacts like Vision document, business process document, Business Requirement Document, Software Specification Document, Use Case Narrative document, use case model, high level and low level business process flow, Business Impact analysis document.
• Work with the delivery team (software development and testing team) for successful implementation of the project.
• Responsible for organizational change management to ensure change management is carried out successfully with low business impact.
• Get sign offs from all relevant project stakeholders on all project deliverables.
• Coordinate with the delivery and business units from various locations and ensure that the application is built as per the requirement of the business unit and that deadlines are kept.
• Assist the test team in the planning of testing activities to ensure that business requirements are proved, assist testing team in the preparation of test plan and test cases, doing functional testing.
• Support the project throughout its lifecycle by explaining and answering queries or issues regarding new functionalities and processes; involvement in process and organizational improvements in conjunction with the business, supporting project representatives and their associated departments during the implementation phase of the project.
• Communicated system and business processes to project stakeholders via Activity, Process and Data Flow diagramming using Visio, SnagIt, Axure-Wire Frame, etc.
• Provide project implementation plans and level of effort estimates for production support and project enhancement and maintenance changes.
• Triaged Production and Pre-release defects in up to 6 parallel environments utilizing versioning and tracking tools such as Sharepoint and ServiceNow.
• Streamlined the release management process.

Confidential

Business Analyst

Responsibilities:

• Identify business needs, requirements, constraints and business problem of current system along with the stakeholders
• Involved in requirement analysis, business analysis, use-case analysis, and gap analysis.
• Involved in development of test plans, test cases, test scripts and test scenarios.
• Business Subject Matter Expert for creation of Functional requirements, and non-functional requirements
• Worked in Agile fashion, sprint planning (2-3 weeks sprints), schedule and drive SCRUMS to track progress, communicate periodic status to stakeholders and senior management
• Update requirements traceability matrix(RTM) to validate requirement fulfillment
• Prepared several process flow diagrams and detailed UI design layouts.
• Participate in requirement validation meetings
• Effectively communicate to all stakeholders to solidify needs and identifying issues in a timely manner
• Written and maintained defects & user stories and review them with stakeholders

Confidential

Senior Advisor - Program Management Office (PMO)

Responsibilities:

• Established Preliminary Scope and Agreement/Contract Definition.
• Performed Resource Planning. Managed project interdependencies and effectively allocated resources across projects and reported on the resource utilization by tracking resource bandwidth & forecasting future availability.
• Review Software Project Plan document and Configuration document.
• Review reported project financials for actuals to budget comparison. Developed executive-level dashboards via Excel to report on Key Performance Indicators such as Earned Value Management metrics (Planed Value, Earned Value, Actual Cost), Actual vs. Estimated Cost Analysis, Cost Forecast & Variance, Milestones & Issues/Risks.
• Managed project risks by maintaining Risks and opportunities register/Action Logs and leveraging an on-going process of identifying, assessing and tracking risks and defining/executing response strategies or mitigation actions. Documented lessons learned to mitigate risks in future projects.
• Defined, implemented metrics and computed performance trends using Quality Control tools for senior management insight.
• Organized and maintainedprojectdocumentation inprojectSharePoint.
• As part of Procurement Management, reviewed vendor agreements, Statements of Work and Proposals and was involved in contract negotiations to renew vendor agreements and resource contracts. Managed contractual relationships and administered vendor contracts.
• Trained/mentored other project managers/leads with implementing a standard framework of project management tools, processes, methodologies and best practices.
• Analyze the customer satisfaction(CSAT) results and ensure it exceeds the customer expectations
• Worked with theprojectmanager to maintain theprojectschedule and conduct analysis on slipped tasks, upcoming milestones, and dependencies. Research variances and report on or escalate findings.
• Analyzing metrics, reviewing corrective and preventive action taken for deviated metrics
• Design and conduct program and project audits to evaluate compliance, operational efficiencies, and process improvement opportunities
• Raised invoice to the customer on a periodically cycle.
• Assisted in development and implementation of change control activities
• Performed Gap and Impact Analysis of processes namely Manage Bids and Projects, Design, Develop and Qualify the Solution Guarantee Quality and manage continuous Improvement, and Manage Documents.
• Capitalization of best practices & lessons learnt and contributing them to the organizational capitalization database

Confidential

Associate- projects (PMO)

Responsibilities:

• Involved in due diligence and responded to several RFI, RFP
• Initiated process Improvement activities in the maintenance projects - validated through six sigma techniques which resulted in cost savings
• Tailored the existing organization process based on customer needs to suit the projects in the account based on size, complexity, duration.
• Administrated and supported project management systems, tools, processes and templates
• Assisted/Created project artifacts (project charter, project plans, etc.) as well as supported project/program managers with project tracking, scheduling, facilitating meetings, etc
• Set up the project in the in-house project management tools using MS project for effective project management
• Managed On boarding/Off boarding resources and any change request associated with that process
• Timesheet management of resources assigned to the account
• Assisted in the effective tracking and communication of project status
• Facilitated in accurate and thorough archival of project documentation in SharePoint
• Acted as a reference point for PMO queries and information, and an advocate for best practices in project management
• Facilitated Program and Project Managers with use of MS Project and Planview, ensuring data is entered accurately and thoroughly
• Perform verification of Corrective Action / Preventive Action & facilitate in conducting causal analysis meetings for defects and help to analyze the root causes for defects.
• Reporting to the practice senior management on the project status, open noncompliance issues, and business risks, status of the action items on the risks, and COQ
• Best practice identification and evangelizing adoption at project level
• Identify project risks on right time of the life cycle and recommend Mitigation Plans
• Ensure metrics capture and facilitate metrics-based project management and follow up for the Project Health Scorecard.
• CMMI High Maturity Practice implementation in Project. Assist project team in building process performance models, guide project team in usage of statistical tools, conduct HMP related training
• Provide organization wide training in C2- A knowledge sharing and project management tool, processes and methodologies
• Participate in Project Management Review.
• Assist with documenting lessons learned, and project closure
• Participated in the organization initiative for productivity improvement using lean six sigma techniques

Confidential

Software Quality Assurance

Responsibilities:

• Written and executed test plan with various test scenarios and test cases.
• Performed data loading and data validation
• Quality Assurance of SCORM packages
• Responsible for functional testing and assisted business users during UAT
• Reported defects using PMIS tool and published test metrics
• Streamlined QAprocesses and templates
• Develop and implement of project management processes and Testing processes for the Organization with respect to SEI-CMMI L3 Requirements
• Developed Quality Assurance Management Plan
• Plan and conduct process audits
• Facilitating the projects in implementation of quality processes and collection of metrics data.
• Development of Training Materials and Conduct Training on Introduction to Quality, Introduction to CMMI, VSS and PMIS.
• Worked as an Assessment Team Member (ATM) for two CMMI appraisals
• Implementation of Quality Systems across the Organization as per the standards ISO 27001.