PROFESSIONAL SUMMARY

• Over 7.8 years of diverse experience in Software Testing on WEB, WAP, Mobile and CRM Applications.
• Expert knowledge and experience of Software Development Life Cycle (SDLC), including different methodologies such as Agile (Scrum) and Waterfall.
• Experience working on billing domain.
• Strong experience working on Confidential Lync.
• Lead the team in developing the vision, strategic direction and roadmap for the QA goals.
• Expertise in Manual Testing. Expertise in testing of both Client/server and Web/WAP Applications.
• Expertise in Testing on various Applications of Mobile including JAVA/SYMBIAN/ ANDROID/IPHONE
• Assist in framework creation for test automation via Selenium.
• Ability to lead multiple projects simultaneously, allocating resources to individual projects, attention to detail and excellent organizational and time management skills.
• Developed Test Plans, Test Scenarios and Test Scripts for Software Black Box testing for various applications to ensure proper business compliance.
• Involved in Functional, System, Regression, Localization, Back-end, Integration and User Acceptance Testing.
• Extensively worked on back-end / database testing on SQL (Oracle) Server and validating the application against the database.
• Worked on TOAD and F-Secure to access the Staging databases.
• Highly skilled in defect reporting and defect tracking, and simultaneously coordinating with development team on improvements and change requests using Quality Center.
• Highly involved in analyzing documents like FRS- Functional Requirement Specifications
• Strong understanding and experience in dealing with the various phases of STLC- Software Testing Life Cycle. Involved in all phases of software testing life cycle.
• Worked on Localization/ Internalization testing for different countries.
• Worked on Browser Compatibility Testing for different projects.
• Work closely with the Development team to insure the effectiveness of the product and quality of the components and systems developed.
• Worked on SAP Tool in order to create different types in Billing Orders in Confidential Project
• Involved in Scrum calls and Daily stand up meetings.
• Taking ownership of issues and collaborate with other teams as necessary to drive them to a resolution and provide an appropriate level of communication in the process
• Have ability to work effectively, independently and in a team environment, functioning in a results-oriented manner.
• Can work well under pressure and meet deadlines.
• Ability to maintain a flexible work style and function effectively with changing directives and priorities.
• Strong written and verbal communications skills coupled with the ability to effectively communicate and partner with Business and IT.

TECHNICAL SKILLS

Reporting Tools

Bugzilla, Bug Tracker (JIRA), Dev-Track, Team Track, Confidential Test Manager (MTM), Mercury Quality Center 9.0 / 10.0

Platforms

C#, J2ME, JAVA, BREW, Symbian, Android, IPhone.

Testing Tools

Quality Center, Selenium

Project Methodologies

Agile (Scrum), Waterfall.

Domain

E-Commerce, WAP, Retail, CRM

Data Bases

MS-Access, SQL, Oracle, F-Secure

Operating System

MS-Windows NT/ 95/98/2000/2007/ XP, Windows 7/8

Other Tools

Visual Studio Team Foundation (VSTF), Visual Source Safe (VSS), SAP Tool, Toad, Lync

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

QA Lead

Confidential

Confidential (Customer Relationship Management) is a third party tool developed by AMDOCS and mainly used for incident management. The front end (Client) applications are being developed by Clear Basic ( Confidential ) and SQL server is being used as a back end tool (Server). The Confidential system is customized to create contracts/cases for the Confidential Products with their premier Customers. Products can be software, hardware, or any other items that Confidential produces, and for which they provide support service. Services define the type and level of support that a customer receives. Services are used as a basis for creating customer contracts. Moreover the system is used to create/track (Service Requests/Cases) raised by Confidential Customers besides that the SAP system will be used to generate bills/invoices for the resolved cases by pulling data from Clarify Database.

Responsibilities

• Analyze Functional Requirement and Business Requirement Documents to get a better understanding of the system on both functional and business perspectives.
• Prepared Test Plans for the modules involved in the system using Quality Center.
• Involve in writing and implementing the Test plan, Test cases, Test Procedures, Test sets using Use cases and requirement specification document.
• Prepared Test data for the inputs of the test cases.
• Experience working on Confidential Lync. Worked on - Communication with clients on a network, adding a contact/ deleting a contact, sharing messages, group calls, sharing a file, presenting a video, presenting the screen, recording manager functionality via LYNC
• Identify gaps in agile process, define and work with teams to implement solutions.
• Performed Smoke, Integration, Functional and Regression testing.
• Create SQL queries to verify data in the DB and consistency with system reports
• Involved in writing and maintaining test plans, processing defect reports.
• Executed both Functional and Regression Test Cases.
• Create and execute test cases of critical functionality and End to End testing.
• Assisted project management activities by analyzing and verifying test results, providing status reports to all team members (Project manager, QA manager, Business Analyst, Team lead, developers and other testers)
• Re-testing the application for every new build.
• Set up the QA Environments. Interact with outside teams to make sure their QA environments are setup properly and are available during testing phase.
• Submit the bugs in Confidential Test Manager.
• Work with customers to ensure QA and UAT expectations are agreed upon and met.
• Attending client calls, status meetings.
• Tested the functionality of the application with multiple data including positive and negative data for multiple times.
• Participated in KT & Training sessions.
• Taking ownership of issues and collaborate with other teams as necessary to drive them to a resolution and provided an appropriate level of communication in the process.
• Manage testing effort of projects through the various stages of agile; worked closely with business owners, development teams and project management.
• Communicate test estimates, test progress, test results, and other relevant information to project stakeholders and management.

Environment

Black Box testing, Visual Studio Team Foundation, Confidential Test Manager (MTM),Windows 98, Windows 8, CRM Application, Oracle, MS Excel, Confidential Lync.

Confidential , Redmond, WA

QA Analyst

Confidential

Responsibilities

• Perform Black Box Software Quality Assurance testing
• Perform end-to-end testing on the release version of the software application.
• Experience working on Confidential Lync. Worked on - Communication with clients on a network, adding a contact/ deleting a contact, sharing messages, group calls, sharing a file, presenting a video, presenting the screen, and recording manager functionality via LYNC
• Perform Integration Testing by executing different types of test cases
• Tested functional, GUI and performance requirements of the application.
• Responsible for weekly status updates showing progress of testing.
• Extensively involved in regression testing to verify that existing system functionality is not affected with new requirements.
• Involved in entire QA Life Cycle which includes execution of the entire QA process and documentation of Test Plans, Test Cases, Test Procedures and Test Scripts.
• Performed Defect Tracking using Quality Center, and interacted with developers about enhancements and developments.
• Analyzed the specifications in the User Requirements Document, Functional Requirement and Technical Requirement Documents for the purpose of preparation of Test plans
• Perform UAT testing with client and supported all phases of testing with QA team and managers.
• Perform Backend Database Testing to ensure the authentic retrieval of the data from the database
• Conducted Regression Testing on various builds of the application and reported the defects to the developers for the bug fixing and tracking.
• Attending client calls, status meetings.
• Create test metrics and report them in weekly meetings.

Environment

Black Box Software Testing, Visual Studio Team Foundation, Confidential Test Manager (MTM), Windows 98, Windows 8, SAP Tool, Oracle, MS Excel, Confidential Lync, Quality Center.

Confidential, Palo Alto, CA

Mobile Application Tester

Snapfish Mobile Application

Confidential is one of the best online photo services; it has mobile applications built across all mobile OS. Snapfish offers free upload and free storage along with vast range of products that can have our own picture on them. The resources assigned to this project will assist in testing the Snapfish WAP site and Mobile applications built across various mobiles which are maintained by Confidential .

Responsibilities

• Involve in understanding the requirements in all phases - User Interface, Functional Requirement Document, Test plan, Test cases.
• Involve in functional, UI, Validation, DB testing.
• Involve in different kinds of testing like Sanity, regression
• Involve in test case execution, bug reporting and bug validation
• Participate in KT & Training sessions.
• Create automated test cases using Selenium.
• Contribute to meet productivity benchmarks
• Participate in testing of Cart section and dealing with the Billing system for different products.
• Participate in discussions and provided inputs/ideas during meetings.
• Worked on WAP Testing on different mobiles such as Android, Symbian, Sepia Symbian, Iphone for both Staging and production environments and provided support for 26 different countries
• Submit the bugs to Team Tracker
• Work on Blackberry and Sony Ericsson simulators for testing Mobile Application.
• Work on TOAD in order to access the Databases
• Work on F-Secure in order to access the Staging Databases
• Work on VISIO in order to define the work flow of the application.

Environment

Mobile Application Testing, Team track, Windows 98, iPhone OS, Symbian, Android, BlackBerry Simulators and Sony Ericsson Simulators, Toad, Oracle, F-Secure, Selenium

Confidential Palo Alto, CA

Senior QA Tester

Snapfish WEB

Snapfish by Confidential mainly deals with secure, unlimited online photo sharing & storage, professional-quality prints for as over 100 customizable photo gifts, free online photo editing tools, Private group rooms for sharing with friends & family, free uploading from mobile phone. There are vast features in SNAPFISH site including the Cart section. The testing here in the Cart section involves mainly with the user adding many different products to the Cart and check the Billing section if the correct price is getting displayed and that the price displayed is same when compared with the databases. Pricing here also depends upon the country and the currency from where the order is being placed. Users can also place orders for their friends or relatives residing in different countries.

Responsibilities

• Involve in WEB testing of Snapfish site
• Involve in Functional, User Interface, Validation, Data Base testing, Sanity, Regression Testing.
• Involve in test case execution, bug reporting and bug validation
• Participate in testing of Cart section and dealing with the Billing system for different products.
• Involve in creating the test Cases for the Agile Process
• Create automated test cases using Selenium.
• Involve in Daily scrum calls and stand up meetings
• Contribute to meet productivity benchmarks.
• Provided inputs for Postmortem document.
• Testing the WEB site both on Staging and Production environments.
• Work on WEB testing for both Staging and production environments and have given support for 26 different countries.
• Participate actively in Sprint Process.
• Submit the bugs to Team Tracker.
• Perform Internalization/Localization Testing as well as Functional testing for 26 countries which include China, Japan, Norway, Australia, Denmark, New Zealand, etc

Environment

WEB Black Box Testing, Team track, Oracle, Windows 98, Browser compatibility testing, Agile (Scrum) Sprint, Selenium

Confidential

QA Tester

HADES- Mobile Application

Confidential is a SKU Management tool – used by all the teams in EA, like the production team for project planning, developers to submit the JAVA builds, the QA to pick and test the SKU’s/builds and by submission/distribution team to submit the SKU’s to the carriers.

Responsibilities

• Performed Black Box Mobile Application testing.
• Extensively involved in regression testing to verify that existing system functionality is not affected with new requirements.
• Involved in various testing strategies - functional, regressive, integration testing
• Interacting with the Developers effectively and understanding the requirements of the project.
• Participated in bug review meetings.
• Involved in the preparation of test cases and their execution for different modules in HADES
• Download the build onto the different platform mobiles and execute the test cases
• Involved in testing of functional, user interface, validation, and navigation scenarios.
• Involve in writing the Test Scenarios for the project.
• Help the Test Lead in writing the Test Plan by providing the inputs
• Involve in CRG group (Code Release Group) and responsible for the builds installed on different carries like T-Mobile, AT&T and Verizon.
• Involve in testing the positive and negative scenarios by using the Boundary Value Analysis.
• Involve in testing the application for different (APAC, EMEA) regions.

Environment

Mobile Application Black Box Testing, C/C++, JIRA, Windows 98 IPhone, Symbian, Android, BlackBerry

Confidential

Test Engineer Trainee

Members assigned to this project test games like (Spiderman, Fifa, Need for speed) on various consoles like PSP, PS2, PS3, Nintendo, XBOX, and XBOX360. Bugs found would be reported in Bugzilla.

Responsibilities

• Performed Games Black Box testing on consoles.
• Extensively involved in End to End testing of the game on console.
• Extensively involved in regression testing to verify that existing system functionality is not affected with new requirements.
• Participated in bug review meetings.
• Report the Bugs in Bugzilla

Environment

Games Testing on Consoles, JAVA, Bugzilla, Windows 98, PSP, XBOX, XBOX360, Nintendo, PS2, PS3