CAREER SUMMARY:

An experienced IT professional with QA Management expertise, most recently managing up to 50 resources. Proven ability to successfully manage a team of testers, including facilitating meetings, prioritize team activities, providing training when needed, reporting weekly status updates to the project manager, motivating the team to meet their goals and deadlines, setting up the QA/Test environment, identifying test automation tools, defining quality goals and measurements and maintaining consensus across all teams throughout the project. Excellent interpersonal and communication skills as well as planning skills to break down and delegate tasks, track everyone’s progress and prepare and present matrices to stakeholders. Experience working as a QA Manager for Blue Cross of Massachusetts and New Jersey helped form into an excellent liaison between stakeholders, business users, and all relevant teams, along with strong managerial ethics inspired by the company goals and processes. Familiarity with CMMI, TCOE, PMI-PMBOK., manage projects, Strong strategic planning and decision making abilities, with capabilities in process improvement, highly experienced with SDLC, waterfall and Agile Methodologies.

MANAGEMENT SKILLS:

• 18 years of industry experience, both as individual contributor and a QA/Engineering Manager.
• Ideally 12 + years of being in a leadership and management role.
• Demonstrated ability to recruit and lead teams of test engineers
• Exceptional ability to work in a fast-paced schedule driven environment.
• Ability to create effective test Strategy/plans for new products and features.
• Demonstrated strong work ethics and passion for quality.
• Exposure to a wide variety of technical platforms.
• Agility in juggling multiple and dynamic priorities.
• Exceptional communication and interpersonal skills.
• Process driven approach to project execution.
• Expertise in Risk management, Configuration management and Change management.
• Exceptional ability to build and maintain client relationships, able to comfortably converse, influence the project stake holders.
• Thorough Understanding of Software Development Life Cycle (SDLC).
• Experience in implementing various quality gates i.e. Reviews, Inspections.
• Deep familiarity with metrics based reporting.
• Familiarity with several testing tools including open source tools.
• Intellectually curious and continual learner.

TECHNICAL SKILLS:

QA Models: SEI-CMM LEVEL 5, and ISO Standards

SDLC Models, Agile, Waterfall, V Model

Requirements : Rational Requisite Pro, Quality Center

Test Plan & Management Rational: Quality Manager, Quality Center

Defect Tracking : Quality Center, Rational Clear Quest, Remedy, Test Tracker,

Project Management, MS Project, MS Office 2010 and Ms Visio

Document Management, SharePoint, Documentum (eRoom), VSS, DOORS, Caliber

Languages : PL/SQL, Oracle Forms, Visual Basic

Databases : SQL Server, Oracle, DB2, MS access

RAD Tools, Developer/2000, Visual Basic

Operating Systems, UNIX, Windows/NT, XP, Vista/Mac

Mainframe experience, COBOL, CICS, TSO, JCL

Automation : WinRunner, Load Runner, QTP, Silk, JMeter

PROFESSIONAL EXPERIENCE:

Confidential ( NY, HX)

Software Test Manager/Product Manager

• Understand the testing effort by Reviewing/analyzing the requirements of NY-HX project.
• Build/Managed/lead testing team of 40 + professionals with appropriate skills, attitudes and motivation.
• Coach and mentor the testers to ensure quality testing and monitor their performance.
• Provide Daily reports/metrics to Track the testing activities like Daly Testing Summary.
• Demonstrate good people skills, ability to motivate assigned staff.
• Ensure the timely delivery of different testing milestones.
• Facilitate meetings to provide overall project goals and objectives, timelines and deliverables.
• Act as central communication point for Test team, Development and project stakeholders. to ensure success of the project.
• Provide oversight to ensure that all the resources have been occupied with Project work and consideration for future availabilty by creating Project Portfolio.
• Interacting with State and Federal Interfaces like eMedNY, WMS Up State and Down State, Immigration, IRS, Department of Taxation, Department of Labor, Department of Corrections, OTDA, CMS (Medicare & Medicaid) etc.,
• Involved in production support activities/test coverage and quality by tracking test progress by analyzing, monitoring and maintaining metrics.
• Demonstrated process excellence by successfully coordinating and being accountable for the testing components of assigned projects.
• Managed/provided direction to both Manual and Automation teams.
• Worked with PeopleSoft for Financial Management Services, Maimus for Customer Service, etc,
• Prepared the Ghantt Chart/metrics dashboard during each phase of project life cycle.

Environment: Windows XP, Firefox, I.E, Chrome, Safari, WebServices, Java, J2EE, XML, DB2, Cagnos, ETL, DataStage, SharePoint, Rational QM, RTC, MS Visio, MS Office and MS Project.

Confidential, Newark, NJ

Software QA Manager

• Reviewed/Approved the test strategy for NASCO Claims, Vendor Delegation Projects like High Cost Injectable, Pain Management, Out of Network and InterPlan Services etc.,
• Reviewed/Approved System level test plans, test cases documents, and test Schedule for the above Major projects as well as few minor Releases like Universal Payment System, Ondemand and Blue Squared.
• Provided TCP Estimations to the client.
• Facilitated meetings to provide overall project goals and objectives, timelines and deliverables.
• Coordinated with different teams including, Project Management, Development, Release Management, vendors, etc. to ensure success of the project.
• Acted as central communication point for test teams and project stakeholders.
• Monitored execution status of each project, and escalate risks and issues, ensured the Mitigation plan in place and timely resolution.
• Supported Technical Release Plan Board for integrated release initiatives for NASCO weekly Releases, Emergency Releases, Exception Releases and Enterprise Releases for the Calendar Year.
• Provided oversight to ensure that all the teams have been occupied with Project work and consideration for future availabilty by having 1:1 meetings.
• Closely monitored the progress of each project by scheduling weekly status meetings with the test teams.
• Reviewed and approved Entry, Exit criteria and test summary report.
• Enhanced product test coverage and quality by tracking test progress, analyze, monitor and maintain metrics/trends.
• Demonstrated process excellence by successfully coordinating and being accountable for the testing components of assigned projects, managing over 50 Testing Resources.
• Lead test execution activities, ensure Testing Deliverables are complete and Sign off.
• Defined defect guidelines and ensured that the defects life cycle is followed by the project team.
• Was part of Portfolio meetings with the vendor to organize the efforts to forecast the fututre.
• Coordinated with geographically diversified teams.
• Coordinated User Acceptance Testing activities.

Environment: Windows XP, Mainframes, DB2, CICS, TSO/ISPF, COBOL, AS400, JCL, Informatica, ETL, Data Warehouse, SharePoint), MetaVance 2.9, Rational Clear Quest, MS Visio, MS Office and MS Project.

Confidential, Quincy, MA

Software QA Manager

• Defined the test strategy for NASCO Migration Project Managed Care Pilot.
• Created/consolidated test plan, traceability matrix, and test calendar.
• Obtained the TCP Estimations from the Test Lead and Testing Resources.
• Facilitated meetings to provide overall project goals and objectives, timelines, and deliverables.
• Coordinated with different teams including Data Management, Development, Release Management, vendors, etc. to ensure success of the project.
• Monitored execution status of each application area, and escalate risks and issues to appropriate teams/resources to ensure timely resolution.
• Ensured that Test environments are built in an agile environment and communicated testing conditions to Test Leads (e.g. timeframes have changed, environment down, etc.).
• Supported Release Management efforts for integrated release initiative.
• Provided oversight to ensure that defects found and corrected are retested comprehensively in SIT.
• Summarized testing efforts including a test summary report.
• Enhanced product test coverage and quality by tracking test progress, analyze, monitor and maintain metrics/ trends.
• Demonstrated process excellence by successfully coordinating and being accountable for the testing components of assigned projects, managing all test leads.
• Lead test planning and execution activities, project sizing, defect reporting & communication of status/metrics.
• Interfaced application resources and other indirectly related resources (SMEs, TDLs, APs, etc.) to deliver the project on-time, within the project requirements and without any outstanding major defects.
• Coordinated work of onsite and Off-shore based team members as appropriate.
• Coordinated User Acceptance Testing activities.

Environment: Windows XP, Mainframes, DB2, CICS, TSO/ISPF, COBOL, AS400, JCL, Informatica, ETL, Data Warehouse, Documentum, Metavance 2.9, Rational Clear Quest, HP Quality Center, MS Visio, MS Office and Ms Project.

Confidential, Milwaukee, WI

Software Quality Assurance Manager

• Enforced software quality assurance processes as per the ISO standards CMMI Model across all the Projects and ongoing maintenance.
• Defined the Test Strategy and Plan and implement it throughout the Testing life cycle (Waterfall).
• Provided the Test estimates to the project Management.
• Enhanced product quality by tracking test progress, analyze, monitor and maintain metrics/ trends.
• Developed the Risk Management plan for the tasks, dependencies and obtain stakeholder approval.
• Lead team of Onsite and off-shore testers and motivate them in achieving the set up goals and targets.
• Reviewed the validated provider file to be sent to external (Chase) bank involved to take care of electronic payments and the provider preference file.
• Reviewed the validated CLAIMS payment file (HIPAA 835 data set) sent to the bank and the validated consolidated payments.
• Reviewed the validated CLEARED payments received back from the bank as HIPAA 821 data set and FAILED payments received back from bank as HIPAA 824 data set.
• Reviewed the validated stop payments or VOIDS received back from bank as HIPAA 827 data set and claim ADJUSTMENTS to calculate discounts, deductible, interest, penalties, over payment, under payment etc.
• Reviewed/approved the Test Cases/Scripts in Rational

QUALITY MANAGER

• Provided the status updates to the Project Management.
• Defined the Defect Management Process Project specific Guidelines and Facilitate training programs.
• Triaged the defects and facilitated defect meetings and followed the Change Control Process.
• Trained the team with the Defect Management process flow using RATIONAL CLEAR QUEST.
• Coordinated User Acceptance Testing activities.

Environment: Windows XP, Mainframes, FILEAID EX, IMS, DB2, CICS, TSO/ISPF, COBOL, AS400, JCL, VB, .NET, EDI, BizTalk, Informatica, ETL, Data Warehouse, Business Intelligence, Documentum (eRoom), Rational Clear Quest, Rational Quality Manager, Lotus Notes, MS Office and MS Visio

Confidential, Chicago, IL

Software QA Manager

• Estimated and obtain management support for the time, resources and budget required to perform the testing on a Data Warehouse project.
• Defined the Test Strategy and implement it throughout the Testing life cycle.
• Built a test team of professionals with appropriate skills, attitudes and motivation.
• Gathered the Hardware and Software Requirement for the Test Environment setup.
• Ensured content and structure of all Testing artifacts and maintained.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Reviewed the Test Plan/Cases to cover the UI. Data Validation for ETL process, data completeness, Data Transformation and Data quality.
• Coordinated Performance and Browser Compatibility Testing.
• Kept track of the new requirements/change in requirements of the Project.
• Organized the status meetings and send the Status Report Weekly to the Project Manager/Client.
• Attended the regular client call and discuss the weekly status with the client.
• Acted as a Project Manager for short time and transitioned the work to the new PM.
• Reviewed the Project plan and provided the comments/suggestions to the project manager.
• Acted as the single point of contact between Project Management, Development and Test Team.
• Tracked and prepared the reports for testing activities like test assessment/closing report, test case coverage, required resources, defects identified and status, performance baselines etc.
• Defined a roadmap and ensure the timely delivery of different testing milestones.
• Provided the Sign-off/approval for Project implementation.
• Provided support during UAT and post implementation.
• Coordinated Monthly Releases for Data Center Maintenance upgrades.
• Coordinated User Acceptance Testing activities.

Environment: Windows XP, Oracle 11g, JAVA, LDAP, MicroStrategy 9.2, Tomcat, Futrix, SAS, ETL, Data Warehouse, Informatica, SharePoint, HP Quality Center, MS Office, MS Project and MS Visio