SUMMARY

Quality Assurance Analyst with over 24 years experience in healthcare, pharmacy software systems, related software applications and interfaces servicing over 5000 pharmacies. Expertise in long term care pharmacy, third party claim processing and HIPPA security. Key strengths working in pressured environment to strict deadlines, problem resolution, training and documentation.

KEY SKILLS AND COMPETENCIES

• Manual software testing
• User Acceptance Testing
• Test Plan, Cases & Processes
• Regression Testing & Negative Testing
• Defect/Bug Tracking
• Software Development Life Cycle
• X12 EDI File formats & NCPDP D.0 format
• Microsoft Word and Excel

PROFESSIONAL HISTORY

Confidential, Atlanta, GA

Quality Assurance Analyst

Served as Quality Assurance analyst for a proprietary based pharmacy system ( Confidential ) and a UNIX based pharmacy system running in a Windows environment ( Confidential ) serving both independent and chain pharmacies

• Documented software defects using bug tracking system (Jira) and reported defects involving program functionality, output, online screen, and content to developers.
• Performed GAP analysis for new Enterprise Long Term Care Pharmacy software system and legacy pharmacy system ( Confidential ) resulting in additional enhancements for the new Enterprise system.
• Assisted with the Requirements and Analysis Design for new Enterprise long term care pharmacy system being developed in McKesson’s Pittsburgh office.
• Tested and certified new NCPDP D.0 pharmacy claim format to meet federal mandate. Certification was required by all the major Prescription Benefit Management companies which included Cigna, Aetna, PCS, State Medicaid programs and Medicare.
• Tested and certified Prescription Drug Monitoring Programs for 40 states to comply with state Schedule II drug reporting regulations.
• Tested and certified wholesalers using X12 EDI 850 & 855 file formats such as Bergen Brunswig Drug Company, Cardinal Drug Wholesaler, McKesson Drug Wholesale
• Composed end user documentation/release notes for enhancements and bug fixes for each scheduled release. Releases were provided on a weekly basis

Confidential, Atlanta, GA

Quality Assurance Analyst

Served as Quality Assurance analyst for a proprietary based pharmacy system ( Confidential ) serving both independent and chain pharmacies

• Composed end user documentation/release notes for enhancements and bug fixes for each scheduled release. Releases were provided on a weekly basis.
• Maintained Quality Assurance test case libraries using Microsoft Access database.
• Maintained testing environments by installing weekly updates and maintaining daily system backups ensuring all testing environments were always up to date and ready to be used for testing any project.
• Executed tests cases, evaluated, logged and communicated test results for each project assigned leading to issues being reported in a timely manner to development for resolution.
• Tested and certified new security enhancements to meet HIPPA guide lines.

Confidential, Atlanta GA

Quality Assurance Analyst

Served as Quality Assurance analyst and provided on call support for proprietary based Managed Care pharmacy system serving high volume customers such as Kaiser Permanente

• Provided level 1 and on call support for Managed Care Pharmacy System.
• Assisted in testing enhancements and bug fixes for managed care system

Confidential, Atlanta, GA

Quality Assurance Analyst

Served as Quality Assurance analyst and provided level 2 technical support for proprietary based pharmacy system ( Confidential ) serving both independent and chain pharmacies.

• Tested and certified new NCPDP 5.1 pharmacy claim format to meet federal mandate. Certification was required by all the major Prescription Benefit Management companies which included Cigna, Aetna, PCS, State Medicaid programs and Medicare.

Confidential, Atlanta, GA

Quality Assurance Analyst - Team Leader

Served as the lead QA tester overseeing quality assurance testing and teams for pharmacy software projects for a UNIX based pharmacy system (Zadall) serving independent and chain pharmacies such as Kroger and Eckerd Drugs. Performed system, unit, regression, stress and data interface testing.

• Provided estimates for Quality Assurance testing efforts for each project.
• Executed tests and evaluate results.
• Evaluated, log and communicate testing results.
• Maintained Quality Assurance test case libraries and testing environments.
• Reviewed outstanding issues recorded in the Quality Assurance department's reporting system and request additional testing when necessary.
• Provided weekly status reports to Product Manager keeping management up to date on each stage of the project and timelines.
• Reviewed Requirements and Analysis Design in order to create appropriate test cases.
• Reviewed and recommended user documentation updates in order to provide end user documentation for enhancements and bug fixes.

Quality Assurance Analyst

Served as Quality Assurance analyst for a proprietary based pharmacy system ( Confidential ) serving both independent and chain pharmacies such as Big B and Eckerd Drugs.

System Support Specialist

Training Specialist

Hardware Support/Dispatch

Confidential, Smyrna, GA

Office Manager, Medical Records, Pharmacy Technician

• Managed business office for pharmacy servicing 2000 nursing home beds
• Responsible for the processing of prescription charges for private pay, Third Party Insurance, Medicaid, Medicare, and VA patients.
• Responsible for the review and updating of patient medical records for 2000 patients per month.
• Prepared Physician’s Order Forms (POF), Medical Administration Records (MAR), and other monthly forms for 2000 patients.
• Assisted in the filling of prescription orders averaging over 1000 prescriptions per day.