SUMMARY:

Over 13 years of experience in the Information Technology Industry. The focus has been in Software Testing activities. Experience includes Functional Testing Manual/Automation, User Acceptance Testing, and Performance Testing, Defect Management and Quality Center / Performance Center administration. Functioned in a variety of roles such as a Test Manager; Test Lead, Test Tools support Lead, QC/ALM Migration specialist and Test Analyst for the clients across North America.

MANAGEMENT SKILLS:

• Successfully managed medium to complex projects with rapidly evolving requirements.
• Effective communication skills and record for coordination between globally located teams.
• Project delivery under stringent timelines and high pressure.
• Excellent verbal and written skills, especially with regards to interacting with both technical and non-technical audiences
• Possess very good experience in Testing tools, Incident management tools, Installation and maintenance, Licensing, Risk analysis
• Project Management, Project Schedule, Project Tracking and Team Management

TECHNICAL SKILLS:

FUNCTIONAL TECHNOLOGY

• Agile Methodology
• Test Manager, Resource Utilization & Planning
• Onsite/ Offshore Coordination
• Functionality Testing
• User Acceptance Testing
• Regression Testing
• Automation Testing &ROI
• Defect Management
• Languages - Java/J2EE, VB
• Databases - Oracle, DB2, SQL Server.
• Operating systems – LINUX,Windows 2007.
• Testing/Management Tools – Caliber / Starteam, Quality Center 11.0, Winrunner/ Performance Center, Load Runner, Shunra,Clear Quest/Selenium/ JIRA
• Mobile Testing using IOS 6.0.1, Android 4.0.

PROFESSIONAL EXPERIENCE:

Confidential, Beaverton, OR.

ALM Architect/Administrator

Project Summary:- To perform ALM Administration & maintenance at Confidential which includes issue resolution, provide L3 support to ALM users at different locations, maintain up-time as per industry standards, Introduce new features to the users, develop the project implementation plan and determine downtime schedule during Upgrade/Migration/Maintenance

• Perform ALM customizations as per the Story requirements
• Perform ALM customizations for Version One/ Opshub Integrations
• Responsible for Installing, and Configuring ALM on clustering and load balancing on servers and installing Client components on client machines
• Responsible for migrating all the projects and its database schemas from legacy servers to the new servers.
• Setup workflow code and set up user permissions and groups.
• Develop/Maintain Job aids for ALM
• Develop Customized Reports as per the Requirements using excel and publish them using Reporting Tool.
• Perform database Import/Exports
• Maintain Test environment, Dev environment and QA environments, perform Pilot Migration/upgrade prior to the actual Migration
• Work with offsite teams for any acquisitions
• Work with each project teams to get successful sign-off for production roll out
• Used MS Project for Project scheduling for Quality Center Migration
• Setup e-Mail system with SMTP or IIS SMTP protocols.
• Conduct Training to all users on the workflow and providing Training Documents to all users.
• Customization of forms, creation of fields, users, user groups, and user group assignment.
• Experienced in code check in, check out and Project creation.
• Experienced in subversion and Quality center integration.
• Work with Production support team to ensure backups are in place and are active.
• Set up LDAP Servers and Setup Enterprise Directory
• Maintain Sever Assets and provide support during Sever Decommissioning
• Work with HP support on issues that are escalated and work till its closure
• Communicate offshore team on a daily basis on the list of activities that needs to be performed
• Ensure the Test Environment is up and running for testing activities
• Encourage team members to come up with Innovations/Value-ads

Confidential, Beaverton, OR.

ALM Administrator/Test Manager

Project Summary:- To perform Quality Center Administration & maintenance at Confidential which includes issue resolution, provide support to QC users at different locations, maintain up time as per industry standards, Introduce new features to the users, develop the project implementation plan and determine downtime schedule during Upgrade/Migration/Maintenance

• Perform QC customizations based on the request raised by the project team/QC users
• Responsible for Installing, and Configuring ALM on clustering and load balancing on servers and installing Client components on client machines.
• Responsible for migrating all the projects and its database schemas from legacy servers to the new servers.
• Setup workflow and set up user privileges.
• Developed macro based tools to download Test Lab/Test Plan and Linked defects
• Develop Customized Reports as per the Requirements using excel and publish them using Cognos.
• Writing Stored Procedures and functions to retrieve the data according to the client requirements.
• Maintain Test environment, perform Pilot Migration prior to the actual Migration
• Work with each project teams to get successful sign-off for production roll out
• Used MS Project for Project scheduling for Quality Center Migration
• Setup e-Mail system with SMTP or IIS SMTP protocols.
• Conduct Training to all users on the workflow and providing Training Documents to all users.
• Customization of forms, creation of fields, users, user groups, and user group assignment.
• Experienced in code check in, check out and Project creation.
• Experienced in subversion and Quality center integration.
• Work with Production support team to ensure backups are in place and are active.
• Maintain Sever Assets and provide support during Sever Decommissioning
• Work with HP support on issues that are escalated and work till its closure
• Communicate offshore team on a daily basis on the list of activities that needs to be performed
• Ensure the Test Environment is up and running for testing activities
• Encourage team members to come up with Innovations/Value-ads

Confidential, Bridgewater, NJ.

QC Administrator/ UAT Test Manager

Project Summary: - Confidential is a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers. Through its subsidiaries and affiliates, Confidential holds leading market positions in the United States, Japan, Latin America, Asia, Europe, the Middle East and Africa.

The main objective was to provide Quality Center Administration and provide support to QC users working at different locations

• Responsible for technical support, manage change requests, and the development of customizations
• Creating workflows, project templates and reports for single, enterprise-wide HP Quality Center environment using software development lifecycle (SDLC) processes.
• Responsible for analyzing current and future business needs in relation to HP ALM requirements, identifying potential gaps, evaluating options, and ensuring delivery of solutions.
• Analyze, test, and implement new HP Quality Center functionality and processes.
• Support HP Quality Center integrations with other software products.
• Provide 3rd level support that includes working with HP support and other vendors
• Provide training on QC and other testing tools for the new members.
• Suggest best practices and QA processes, update the training documentation.
• Provide installation, configuration, maintenance, and operational support of HP ALM 11 and site administration.
• Work with Leadership team to renew Licensing for HP QC and other Tools
• Provide support during data base upgrade
• Install Quality Center latest patches and communicate with the Stake holders prior to the installing the patch

Confidential, Owing Mills, MD.

QC Migration Lead

Project Summary: Quality Center Migration: The main objective of this project was to implement LDAP configuration, set-up Rational Clear Quest and HP Quality Center integration and Quality Center Standardization.

• Responsible for preparing the Quality Center assessment documents
• Creating project plans for Rational Clear Quest and HP Quality Center Integration
• Quality Center Standardization and LDAP implementation.
• Responsible for Hardware and Software requests for installing the Synchronization server, create documents related to current environment, and also to provide best practices.

Confidential, Appleton, WI.

QC Migration Specialist

Project Summary: - QC/QTP upgrade: The main objective was to upgrade the existing versions of Quality Center and QTP to version 10.0. The upgrade has been performed in two phases’ pilot upgrade and Full upgrade.

• Roles include, managing two projects QTP and Quality Center upgrade, with team based at offshore (India), Prepare Project plans, and Effort estimation and create change control requests, set up and maintain License Servers for QTP 10.
• Coordinating with Environments team, DBA team for any upgrades/ patches / new server set up for Quality Center, request necessary Hardware and Software for the team, Create documents related to upgrade, best practices, and server assets and uploaded to Livelink
• Applied the advanced knowledge in Creating Test environment for Quality Center to perform Pilot migration/upgrades,
• Setup workflows and setting up the privileges to all users, involved in moving QC repository from database to file system,
• Monitor License usage for Quality Center and notified the Management.
• Resolving issues and provide Root Cause Analysis, provided weekly/ monthly status Reports to the Client as well as employer.

Confidential, Plano, TX

Test Tool Support Lead

Project Summary:-Test Tools Support team: To provide support, administration and maintainace, licensing, upgrade and enhancements for Testing Tools such as Quality Center, Performance Center suite, Shared Tracking and Environment Tracker (STET), Test Quest Professional, Shunra and Peregrine tools. There were more than 3000+ of named users (out of 600+ users) for Quality Center, 150 users for Performance Center, around 50 Load Generators and Controllers.

• Played aTest Lead role at Onsite and handled a 6 member team at Offshore. Involved in providing support to the Quality Center STET (in-house tool), Peregrine, and Shunra and TQP users.
• Site Administering Quality Center and Performance Center, Set up Customizations in Quality Center SAP, Non-SAP and Agile projects, Set up and maintain License Servers for QTP 9.5, Coordinate with Environments team, DBA team for any upgrades/ patches / new server set up for Testing Tools, Set up meetings and assign work related tasks to the team, Create documents such as Training /User guides/FAQ’s, Create Test environment for Quality Center to perform Pilot migration/upgrades and Setup workflow and setting up the privileges to all users.
• As part of Quality Center administration, Quality Center reports has been generated based on timelines provided by a users, involved in setting up the e-Mail notifications and Custom email as per Client requirements, Involved in moving QC repository from database to file system, Restoring the QC projects on Test environment for any pilot testing activities, setting parameters for Site Configuration and Monitor the Server Load
• Performed Integration with Starteam and Caliber Tools, Developed OTA API Programming to provide facilitates users to pull the reports from QC, migrated the users in to QC using OTA API Programming.
• Helped Performance testing team by configuring Shurna device with Load Generators and Controllers, Provided Tools support to Confidential users based out at Mexico, China, India, and Dubai, Brazil.
• Successful in validating the data in the Test Instance and moved in to the production Instance, provided Training (basic and advanced) for QC users with documents, download ELA License from HP Support and provided Value-ad’s to the client with Innovations during Quality Center upgrade from 8.2 to 9.2 and from 9.2 to 10.0.
• Used Cognizant Proprietary tools such as QConsole and various in-house tools for Quality Center.

Confidential, Johnston, IA

Test Lead

Project Summary: -Reserve Compensation Tracking System (RCTS) is a dealer system with a VB front end and DB2 database, utilized to track dealers reserve and compensation activity for retail notes and leases for the AG, CP, Industrial and Lawn and Grounds care business lines. RCTS is a dealer source for JDC. All JDC systems needing dealer information have either a direct or an indirect tie to RCTS to verify or obtain Dealer Information. RCTS controls payments to John Deere dealers and sales people for all compensation and reserve around JDC retail and leasing products. RESERVE: Reserve Payouts are executed on a quarterly basis. Interest is calculated on these balances on a monthly basis. RCTS calculates three types of Compensation As- Earned, Up Front and Upfront 6. This system also processes EBONUS BUCKS – CASH and POINTS awarded to sales people for contracts that JDC Receives

• Written and reviewed the Test cases for RCTS frontend as wells as RCTS databaseby analyzing the requirements. Conducted team meetings with business users to understand the business logic and updated Test Cases and High level Scenarios
• Updated the status reports in the SharePoint Server repository.
• CreatedTest cases by writing SQL queries for System, Regression and UAT, executed Test cases in different iterations, generated day-end reports with Business Objects and validated transactions, gained experience in handling Loan and APR calculations,
• Logged the defects in the Quality Center. attended project meetings to understand the dependencies for the work stream, Created Test data using source to target mapping for data validations, Validated Request and Response of XML messages and automated the testing with QTP

Confidential, West Desmoines, IA

Senior Automation Engineer

Project Summary: -Project USI Store Platform: This is a web-based application that is a part of Wells Fargo Financial. This application has the links such as Application search, E network, E manuals, Checking Account Referrals, Sales Practices, Sales & Support Engine and Real Estate Process guide. An individual can logon to this application to apply for a loan by entering all the required fields. This includes information about the Borrower, co-borrower

• DevelopedAutomation scripts using QTP 9.0 for UAT/Regression. As part of this assignment, used Clear Quest for Defect reporting, created check points for each web page to validate the objects being populated, created general utility classes, methods / functions to allow re-usability of the scripts for regression testing.
• Developed test automation framework for this application, also developed Test scenarios to cover the total functional testing of the application including Loans and APR, reported the bugs, provided email notification to the developers using Clear quest and also used Clear quest as a repository of the test cases and scripts.
• Used several host machines to run the automated scripts.
• Written scripts for Mainframe application with QTP 9.0 including Terminal Emulator functions, worked on Mainframes such as Green Screens with Terminal Emulator 3270 with QTP and WinRunner
• Generated Automation control for each phase of testing in the application to track the time of the testing, executed manual and automated test cases and verified results with expected results, Installed the Add-ins for Terminal Emulator, he has tested the Calculations of Loans and APR, maintained automation scripts such as documenting and upgrading to new version, tested the application for deployment and reported Test Results to the developers in Touch base meetings

Confidential

Senior QA Engineer

Project Description: PrompTax (NY DTF) is an Online Application for the State of New York’s Department of Tax and Finance, which facilitates Confidential paying their Withholding, Sales, Petroleum or Fuel Taxes. This application also allows taxpayers to enroll, as well as to enter and modify payments. In addition to a Public website, the application provides an Administrative This application also automates the Payment Channel between NY DTF and JPMorgan Chase.

• Analyzed the System Design Specifications and designed test cases in Accordance with those specifications
• Wrote and executed Test Cases Using Test Director according to Business Rules and Requirements
• Performed Web testing for Administrative and Public Sites
• Used WinCVS Version control tool for loading and updating the test cases, test documents, system design specifications, Progress and Status Reports
• Wrote test cases for web load testing. Also wrote Load Runner scripts
• Used TTPro for defect reporting, defect tracking, defect retesting and specification clarifications
• Used PLSQL Developer for querying data from database
• Manually compared the data displayed in the application with data in the database via queries
• Created Test Data to evaluate different scenarios after a thorough analysis of the application
• Used UNIX for creating batch payments, auto enrollments and sending information to DTF from JPM Chase and vice-versa.
• Set up and coordinated meetings to discuss the progress of the test cases with Managers, Developers and Business Analysts
• Coordinated with Developers in meetings to review and solve problems encountered in the application
• Documented test cases, test results, test procedures and reported to Team Lead
• Wrote SQL statements to extract data from Oracle tables and to verify the validity of the output report data on the browser page

Confidential

Project Description: -: SCS is an online application for Confidential, a leading third-party provider of certification, auditing and testing services, and standards. This application offers Certification programs for specific industry groups such as Food & Agriculture, Eco Products, Forestery, Fisheries and Floral. The application lists certified products by Suppliers, Buyers, Commodities and labels. This application is a tool for gathering employee data and then evaluating it as part of the product/company Certification

• Created test plans and wrote Test Cases to ensure that test cases reflect user needs as per system requirement, and executed those test cases
• Created automated test scripts in TSL using WinRunner. Reported the test results
• Modified existing test scripts, using editing modes (Guy SPY, Gui Map Editors) and playback to reflect application code and specification changes by Win Runner
• Performed regression testing after each error fix and after each system enhancement using Win Runner
• Created number of virtual users in various simulation groups to test the Load, Stress, Usability, Functionality and Performance
• Performed Functional and User-Interface testing using Win Runner
• Conducted web load testing with Time Parameters by creating graphs and reports using Load Runner.
• Documented and maintained test results, reports and weekly status report. Submitted detailed reports in MS Word and Excel formats. Imported to Excel Sheets.
• As part of transaction testing, extensively used SQL queries to verify database tables.
• Used Test Director Automated Error tracking system for error reporting and tracking

Confidential

Project Description: -The “Pharmacy Management System” PMS aims at providing a robust computerized system for maintaining the transactions of medical distributors. The objective of PMS is to provide a user-friendly interface, which can be easily manipulated by computer novices. The interface is provided with relevant controls and names to make it easy to navigate from the login screen through the report generation screen. Basically, four modules are included: Purchase Orders, Drug Sales, Maintaining Stock, and Generation of Reports

• Analyzed System Requirements, developed Test Plans and Test Cases and updated the Test Cases on subsequent amendments
• Performed Manual Testing and identified mismatches
• Involved in Functionality, System and Regression testing of the application
• Created TSL (Test Script Language) scripts to automate test cases using Win Runner
• The Scripts were parameterized; the values were taken from the Data table of Win Runner
• Performed Regression testing with automated test scripts using Win Runner
• Performed Database testing to check data inflow
• Wrote user defined functions to reduce redundant code using TSL in Win Runner
• Provided weekly updates through status reports using Test Director
• Reported defects to developers using Test Director

Confidential

Project Description: -STS Skills Tracking System is a comprehensive and affordable system for managing and tracking employee skills and job requirements. Using STS, managing skills is fast, easy and accurate. IT is used to create a master list of skills that are meaningful to the company. It has a provision to define standard skill levels and categories that are used throughout the system. STS Tracks and manages job profiles. It also includes skills search and compare tools that are used by both employees and managers.

• Gained understanding of requirements and designed Test Cases
• Wrote test plans and developed automated test scripts and test cases
• Involved in creating window declarations
• Conducted functionality and performance testing on the application
• Executed manual and automated test cases and verified results with expected results
• Performed security testing for unauthorized access of the Web application with valid and invalid data
• Closely interacted with designers and software developers to understand application and navigational flow
• Conducted regression testing, identified software bugs and interacted with developers to resolve technical issues
• Produced weekly status updates showing the progress of manual and automated testing
• Responsible for reporting defects and Analyzed Test Results

Confidential

Project Description: -This application provides educational information to IPS (Indian Police Service) probationers, IPS officers and Onsite information to Counselors and SP (Superintendent of Police) who is registered with the Confidential . This project is divided into 3 modules: Activity Module, Classroom Module, and Evaluation Module

• Prepared test cases
• Performed Black Box Testing and Regression Testing
• Performed manual testing of the various components of the system
• Participated in Black Box Testing of the entire project
• Prepared test cases detailing the step-by-step action of test flow.
• Created test cases through the identification of bugs
• Analyzed the results
• Reported bugs to the development team