SUMMARY OF QUALIFICATIONS

Results - oriented professional with extensive experience in financial consulting services from management and training to auditing and collections. Confident, articulate, and professional speaking abilities with extensive customer service relations experience. Excellent problem solving, judgment, and decision-making abilities. Extensive experience in accounts payable and accounts receivable departments reinforced the ability to reach critical organizational milestones. Able to handle challenges, with proven history of increased productivity. Combines patience, determination, and persistence in troubleshooting administrative and budgetary issues.

Specific skills include: Financial Management · Training /Mgmt.· Administration/Planning · Customer Relations· Accounting/Budgets

EXPERIENCE

Confidential, Charleston, SC

Quality Assurance Inspector

Inspects Facilities and the services of multiple contractors, and Confidential staff to ensure compliance with contract specifications by performing the following duties. Inspects schools to determine compliance with contract specifications, company's quality control system for compliance in assigned school facilities and grounds for cleanliness, sanitation and maintenance. Perform school inspections with tablet or computer using specified software, make reports, work orders and send e-mails to appropriate persons. Follow up on all completed inspection work order deficiencies to ensure that all deficiencies were corrected to specifications. Submit written reports of all discrepancies for grounds and custodial noted to the appropriate departments, offices, principals and contract manager. Plan and recommend policies and procedures to attain the standard required of personnel within the areas performing quality assurance. Maintain liaison with other departments, offices, principals, and contract service personnel. Provide advice and assistance in the area of custodial, grounds, and facility maintenance support to principals and administrators. Supervise contractor day porters, custodial service, and grounds service personnel in assigned area to ensure daily work schedule is followed. Responsible for evaluation and monitoring associates that need to improve their work performance in assigned area. Follow both grounds and custodial contract specifications and takes appropriate deductions for contract violations. Attend district in-service programs, and other mandatory meetings. Responsible for all related paperwork, personnel files associated with position. Note facility maintenance discrepancies and submits maintenance work orders to initiate corrective action.

Confidential, Charleston, SC

Reservist - Airman Services

Serve in Airman Services primarily responsible for management, supervision and administration of the appropriated and non-appropriated fund food facilities. Serve as primary point of contact for both transient and temporary lodging facilities, fitness and recreation programs and facilities, mortuary affairs administration and operational support. Solely responsible for several training initiatives, with duties to include, but are not limited to: supervising search and recovery teams, conducting training, scheduling and overseeing installation honor guard teams, advising unit fitness managers in fitness evaluation procedures and development and the implementation of fitness improvement training programs. Chosen to perform contract quality assurance through the selection, procurement and maintenance of equipment and supplies, which provides lodging, dining and recreational services in fixed and bare base facilities. In association with contract monitoring duties, also operated and administered information management systems used to support functional responsibilities and provide direction for other essential community services by planning and conducting mission essential surveys to determine the interests and attitudes of military personnel and their dependents.

Confidential, Charleston, SC

Office of Charleston County Collections Director-Administrator

Directly supported the Charleston County Collections Director with planning, development and management of all of the Recycling Collection Drivers. Responsible for development and maintenance of comprehensive spreadsheets which processed pertinent information on all drivers and their daily activities. Produced weekly quantitative activity reports and timesheets utilized by the payroll department. Recognized as key personnel, responsible for development and implementation of a new program entitled PC Tower. This program improved the efficiency of the office by organizing driving routes, and improving dissemination and retrieval of roll carts. Served as a liaison between the organization and customers by resolving any difficulties with special work orders, setting up new accounts, re-routing drivers in the field, and also meeting with customers directly to mitigate issues.

Confidential, Bridgeton, NJ

In House Representative

Responsible for assisting patients with completing application for the New Jersey Construction Classification Premium Adjustment Program (NJHCPAP). Provided essential translation services for the organization, often assisting customers read, comprehend and complete all necessary documentation. Required to have thorough knowledge of Charity Care, Medicaid, and Social Security programs and any applicable regulations. Responsible for thorough review, maintenance and verification of all client applications, including background check information such as: pay stubs, utilities bills and insurance documentation in an effort to provide accurate and comprehensive files for each client.

Confidential, Vineland, NJ

Physical Therapist Aide

Assisted physical therapists and their assistants with all training and rehabilitation of clients. Required to prepare patients and the treatment areas, and ensuring that all exercises were performed properly. Provide administrative support by drafting correspondence, fielding phone calls, filing and other customer service duties.

Confidential, DE

Supervisor Security Officer

Primarily responsible for supervising five officers, while providing security and routine surveillance of the property. Recommended staff assignments for action based on knowledge of organization priorities, staff workload, commitments, policies and program goals. Conducted regulatory inspections of employees for weapons and/or stolen items. Operated and supervised staff working metal detectors at building entrances. Conducted internal and external patrols of assigned location for terrorist paraphernalia and other environmental threats. Responsible for accurately following company policies, regulations and procedures as a security officer and supervisor. Reviewed, analyzed and completed assessment reports. Provided written correspondence, reported on each employee and submitted them in a timely and efficient manner weekly.

TECHNICAL SKILLS

Extensive experience with various software programs such as Microsoft Office, Windows Operating Systems, Internet Explorer, Google Chrome, and Mozilla Firefox. Mastered office automation creating databases, word processing, spreadsheet functions, developing reports. Working knowledge of medical terminology and type 55 WPM.