WORK EXPERIENCE

QA Manager

Confidential , Charlotte, NC

• Lead a high - performance QA group that consistently delivered high-quality product releases on time, on scope and on budget.
• Participated in planning and directing testing milestones/schedules, assignments and monitoring project status in comparison to cost/time projections.
• Lead requirements analysis and verification, ensured that requirement statements are completed, consistent, concise, comprehensible, traceable, feasible, and verifiable to standards.
• Provided consultation at the highest technical level to project teams and client areas assisting with the successful development and implementation of effective computer Confidential applications across multiple computing environments (e.g., host based, distributed Confidential, client server).
• Consulted with client and IT management staff throughout the project life cycle to assist and support the design, development and implementation of effective Confidential .
• Provided guidance in the creation of standard test environments, tests plans, and test scripts.
• Prepared and conducted User Acceptance Testing of new and/or modified applications/ Confidential .
• Analyzed and designed new or modified Quality Assurance (QA) procedures and standards and assisted in the development and implementation of QA metrics for assessing the quality of delivered application software.
• Participated in the review of new QA software and consulted with IT staff and client areas in resolving questions during the testing process.
• Lead the daily test activities for a SCRUM team.
• Created and assigned tasks for Sprint cycles.
• Assisted in the creation of QA related stories for Sprint cycles.
• Worked with client and IT management and staff to establish and maintain a consistent test methodology
• Performed moderately complex to complex test data conditioning, regression testing and testing validation and communicated testing results.
• Followed System Development Lifecycle (SDLC), quality and project management best practices, complied with internal Sarbanes Oxley (SOX) and other processes related to regulatory or compliance requirements, and adhered to Change Control and Problem Management procedures.
• Actively participated in requirement development meetings to gather/document software testing objectives from business units.
• Participated in functional and technical meetings, from the beginning of the project through the entire life cycle.
• Created test scenarios, test plans and test sets/test cases in compliance with QA & Release Management and industry standards for complex business functions and/or multi-system/integrated environments.
• Used testing tools such as HP Quality Center ALM 11 to record execution results and to store testing evidence.
• Owned defects from identification, through triage and retest of the corrected code.
• Designed and built a regression test bed of repeatable test sets/test cases.
• Lead testing status calls with project stakeholders (QA Analysts, Developers, Vendors and Business Analysis partners).
• Lead defect review calls with project stakeholders (QA Analysts, Developers, Vendors and Business Analysis partners).
• Supported change management/release management activities with detailed information regarding dependencies or risks identified during testing.
• Tracked and reported test results for the application's compliance to the functional specifications.
• Tracked, reported and reviewed test results and associated metrics with QA & Release Management leadership team.
• Coordinated with end-users to test when additional business/functional subject matter expertise is needed.
• Experienced with Performance Center, Quality Center, LoadRunner or similar load and performance testing tools.
• Supervised all QA activities and deliverables using an onshore and offshore contract testing staff
• Identified, logged and tracked issues related to product quality, examine root causes for defects from a process perspective to eliminate future rework or issues.
• Performed ad-hoc analysis and reporting as requested
• Coordinated and managed the schedules for quality and testing environment refreshes and assure environment integrity
• Developed project plans, resource plans and budgets for QA activities in support of product releases
• Ensured quality assurance for an in house application which includes Claims Tracking, Eligibility, Claims Submission, Insurance Payments, Authorization and Referrals, Claims Editing and Resubmission.
• Worked with system design team to ensure that QA point of review is represented in design process such that high quality, high coverage, high-speed testing is facilitated.

Lead BA/QA Test Engineer

Confidential , Charlotte, NC

• Planned, directed, and coordinated testing activities within Corporate Treasury
• Responsible for day to day supervision for a medium sized team of 5-10 contractors
• Performed functional, end-to-end and User Acceptance Testing for Mainframe Applications.
• Executed job streams for creating test beds, assigning test scenarios, writing test scripts and tracking defects to certify that applications meet technical and business requirements.
• Reported test authoring status, test execution status, and defect metrics according to schedule in an agile development / test cycle.
• Lead multiple global projects of large size with competing priorities.
• Managed, planned, administered, and/or executed Quality Assurance test activities during all test-related project phases, for one or more IT projects within client Release.
• Communicated (verbal and written) with business, development, and senior management, on the progress of the Release Period project goals, objectives, and testing efforts.
• Designed and maintained computer manual test cases for software testing for end to end business processes over several Confidential .
• Authored manual test cases with sufficient detail to be repeatable and reliable, and re-usable with specified data sets and account permissions within HP Quality Center.
• Processed batch jobs for both payables and receivables
• Ability to extract data utilizing SQL (Oracle and DB2)
• Analyzed and evaluated xml data including x12 format
• Experience with use cases and use case realizations to develop test plans and scripts
• Ensured all test results are adequately documented and communicated and ensure appropriate use of testing tools
• Reviewed weekly testing metrics for quality and conformance to standard
• Ensured daily test status reports were shared with all relevant internal and partner teams

Senior QA Test Engineer

Confidential , Charlotte, NC

• Created Test Plans with the input from all testing stakeholders
• Developed Test Traceability Matrix
• Provided input into detailed test estimates including definition of the test environment and data requirements in the Test Plan
• Developed work plans to assist with managing the detailed tasks required to execute the Test Plan
• Monitored progress of SIT and UAT activities Plan and coordinate end to end integration testing
• Was responsible for defect tracking and management
• Facilitated defect triage and test status sessions
• Delivered test statuses and metrics to the Test Manager Ensure test environment(s) and test data are available for each level of testing
• Produced a Test Summary Report at the end of the test effort Document lessons learned and make recommendations for continual process improvements
• Conducted & documented results for Functional / Load / Stress testing for end-to-end system testing for functional completeness, discrepancies from stated requirements
• Created, prepared and implemented Confidential quality assurance reviews for numerous applications.
• Performed more complex analysis of business requirements and system specifications.
• Served as a coordinator for all testing activities within a project.
• Developed and managed test execution schedules that encompass multiple applications of varying topologies - mainframe, client server, web Confidential and middleware Confidential .
• Experienced with HP Quality Center workflow customization and 3rd party tools integration
• Experienced using HP Quality Center with SDLC methodologies including Agile/Waterfall approaches

Lead QA Test Engineer

Confidential , Hickory, NC

• Participated in the designing, scripting, executing and analyzing manual tests
• Implemented and maintained in a test automation framework using Test Complete v8.1
• Worked with business analysts and developers to identify functional tests that will satisfy business requirements
• Evaluated the non-functional requirements for testability and participate in the review of the technical acceptance criteria.
• Designed complex Queries in SQL for reading and updating data from various SQL, DB2 and/or Oracle databases for input/output to test scripts.
• Worked closely with the IT&S development organization to understand application functionality
• Supported the QA Manager in ensuring the project success factors are met including: SDLC Compliance and Change Control
• Demonstrated accountability in all assignments
• Worked effectively in team environment, requiring minimal supervision
• Communicated and interacted daily with other IT&S and QA team members to gather information and proactively resolve issues
• Defined a Test Approach and documented the Test Plan for including the list of assets involved, test cases to be executed, master test scripts, testing data requirements for each test case, testing resource requirements, functional testing scope, weekly plans, and risk/mitigation plans.

Lead BA/QA Test Analyst

Confidential , Raleigh, NC

• Provided Lead Testing Support for testing processes related to the North Carolina Medicaid Management Information System Program.
• Identified/analyzed/root cause discrepancies between enrollment/eligibility files (834 transactions) and payment files (820 transactions)
• Understood Federal and State regulations to ensure accurate interpretation and processing of data
• Ensured compliance is met with federal and state regulations.
• Interfaced with Federal and state-based Confidential and employees to resolve issues in a timely manner
• Completed discrepancy resolution within outlined SLA time frames as well as within quality parameters
• Understood complex EDI (Electronic Data Interface) transactions to be able to ascertain where potential problems lie.
• Modified and/or developed a comprehensive Continuous Quality Improvement Plan in accordance with Federal, Medicare and applicable accreditation standards.
• Entered, created, maintained and tracked test cases and scenarios through Silk.
• Worked with enrollment or claims EDI transactions and file formats (834, 837, 835, 270, 271).
• Assisted with implementing overall strategy for system testing including: functional testing, performance/load/stress testing, parallel testing, regression testing and user acceptance testing.
• Managed scope change to the project and determined the resulting impact to the test plan & schedule.

Employment Consultant

• Responsibilities included employment coaching, instructing participants who need assistance in job search to include job search tips, resume preparation, online applications, labor market information, and education and training opportunities.
• Helped claimants file unemployment claims, benefit review, appeals and assist with weekly benefit allowance determination.
• Interviewed job applicants to match their qualifications with employers' needs, recording and evaluating applicant experience, education, training, and skills.
• Referred applicants to Confidential to help remove barriers to employment.
• Contacted employers to solicit orders for job vacancies, determining their requirements and entering relevant data into ESC's job matching system.

Applications Operation Engineer III,

• Troubleshoot, researched, diagnosed and resolved issues reported by the AdManager customer base in a multi-tier environment consisting of a Load Balancer, IIS Web Server, Admin Server, Application Server, Engine and MS SQL/Oracle Databases.
• Created the Installation Guide and QA process documents for hosted customers.
• Coordinated and prioritized all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes.
• Forecasted and planned for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment.
• Triaged, researched, monitored and escalated product issues to appropriate groups within established service level agreements according to the level of urgency.
• Communicated issues, escalations, status and recommendations on technical issues to teams that are both highly technical and non-technical.
• Experienced with HP Quality Center workflow customization and 3rd party tools integration

• Production support in an environment using WebSphere Portal Server V5.1.1 and WebSphere App Server V5.1.1, DB2 V8.2, Oracle 9.2.0.6, LDAP, IIS and HTTP Web Servers, IBM WAS Express V5.1.1.5 running a custom J2EE Application.
• Used Mercury TEST Director V8.0 with SVN to record test scripts and product defects.
• Demonstrated knowledge of the technology that was implemented to include Java, J2EE, EJB, JSP, SERVLETS, JDBC, HTML and XML.
• Developed test tools and scripts and support the QA team on their use
• Collaborated with the Development team on software design so as to increase product testability and support more extensive test automation
• Ensured all test results are adequately documented and communicated and ensure appropriate use of testing tools
• Reviewed weekly testing metrics for quality and conformance to standard
• Ensured daily test status reports are shared with all relevant internal and partner teams
• Participated in code reviews and conduct root cause analysis
• Lead the implementation of code coverage tools and development of performance/load testing frameworks as required
• Was responsible for the middleware layer including content switches, proxy servers, web servers, application servers, messaging servers, LDAP (as it pertains to applications), and report servers ensuring availability and performance in accordance with SLAs and OLA’s
• Participated in support of the overall Enterprise Architecture Management process.
• Implemented SDLC processes and ITIL methodology.
• Worked with Technology Confidential, Operations and Project Startup, Database Administration and Development to plan improvements to the middle tier.
• Experienced with HP Quality Center workflow customization and 3rd party tools integration
• Experienced using HP Quality Center with SDLC methodologies including Agile/Scrum approaches

• Installed, configured and upgraded environment designed with IBM SCORE v5.1.2, WebSphere Portal Server V5.1.1 and WebSphere App Server V5.1.1, DB2 V8.2, Oracle 9.2.0.6, LDAP, IBM WAS Express v5.1.1.5, Adobe Acrobat Server v7.0, IBM Content Manager V8.3
• Worked closely with the Development and Automation Test team to create and maintain automated tests for all new development.
• Created and maintained automated tests for Regression testing purposes on existing products.
• Built and implemented an automation framework and Created and maintained test documentation.
• Planned and executed manual and automated testing according to standards and Guidelines with Black/White box Testing.
• Analyzed requirements and developed test cases to facilitate testing and FVT testing model
• Updated existing manual and automated test cases.
• Documented and track defects through identification, resolution and re-testing.
• Maintained review procedures and documentation for both manual and automated tests.
• Communicate with other departments to gather requirements, obtain status of key elements for review processes and report findings / gaps requiring attention.
• Tested system validation and documentation in a regulatory environment (21 CFR Part 11)
• Followed SDLC processes and ITIL methodologies.
• Used HP/Mercury Test Director to track product defects

Lead Software Tester,

• Created, developed and executed all test cases for the 1.0 release of Quick Connect
• Worked with remote teams in India in completing the test cycle for product release
• Installed configured and tested the entire product set on Windows Server 2003 and XP operating system with MS SQL and Oracle Database products.
• Used HP/Mercury Test Director to create and record Test Scripts.
• Met weekly with management on the progression of the overall test plan
• Was responsible for the analysis, design, development, installation, modification and support of software applications.
• Conducted programming tasks including program design, program specifications, debugging and documentation.
• Conducted proper testing before promoting to production to ensure a quality product and SVT testing model
• Provided technical support to help resolve customers' test tool product-related problems/issues.
• Served as a technical expert resolving critical and complex testing issues.
• Provided technical direction and expertise to a group or department regarding testing issues.
• Organized testing projects and guide the direction of multiple-person projects.
• Worked Closely with IT and functional resources to provide test leadership on identified projects

Software Tester,

• Installed, configured and upgraded WebSphere Portal Server V5.1 and WebSphere App Server
• V5.1, DB2 V8.1, Oracle v9.i, LDAP
• Composed test cases into TTT (Test Tracking Tool) and TCDB (Test Case Database)
• Tracked product defects using HP/Mercury Test Director
• Executed test cases and redefine them as necessary
• Accurately and sufficiently describe, collect problem determination (logs/traces) and manage defects CMVC tool
• Analyzed technical issues in Websphere Portal Server to assist developers in defect debugging

Software Engineer,

• Provided level II customer support for Websphere V3.5 and V4.0 including all fixpak release levels.
• Used Mercury Test Director, Win Runner and Load Runner products for testing and scripting
• Developed test cases and worked with customers to validate system requirements and performance for Websphere V4.0.
• Installed and configured WebSphere Application Server on Unix Confidential .
• Assisted customers with troubleshooting deployments of J2EE applications
• Was responsible for code clean-up, defect resolution, and enhancements on WebSphere Application Server.
• Installed WebSphere Application Server V3.5 on Sun, AIX, and Windows NT/2000

• Experienced leading software testing activities including scheduling resources both onshore and offshore, coordinating build schedules with development, reviewing requirements, reporting status and negotiating time sensitive information to project management.
• Experienced successfully applying agile/scrum methodology to develop and execute software test plans
• Motivated, self-starter with the ability to work independently and as part of a multidisciplinary team.
• Strong commitment to quality and ability to work closely and communicate effectively with developers and product managers
• Major strengths include hard-working, good decision-making and responsible
• Manage confidential/sensitive information, and ensure team compliance with security guidelines
• Ability to influence, lead and develop others.
• Experienced testing .NET and web-based applications.
• Strong technical skills, such as an ability to understand basic SQL syntax for checking results in a database or editing XML configuration files
• Comfortable negotiating with peers, business leaders, customers and making tough decisions
• 10+ years of experience with Functional, System, Performance, and Regression in automated and manual testing environments, this includes expertise with automated testing tools and testing Techniques
• 10+ years of experience in end-to-end testing (UAT and SIT).
• 10+ years of leadership and test management experience - ability to lead a global team and manage several levels of resources
• 7+ years of experience with the following database platforms (Sybase, Microsoft SQL Server, Oracle).
• 5+ years experience testing applications and/or devices in an agile development environment
• 5+ years of experience using HP Quality Center testing tools and scripts including Quick Test Professional (QTP), Load Runner, Quality Center and Test Director.
• 1 - 3+ years of health care/health insurance domain
• 1-3+ years working with enrollment or claims EDI transactions and file formats (834, 837, 835, 270, 271).

• Software Quality Assurance & Control
• Project Coordination
• Test Project Management
• Process Improvement
• Budget Managing
• Staff Development and Training
• Customer Support/Customer Relations
• Team Player
• Writing SQL Queries
• JIRA
• SDLC Methodology (Waterfall, Agile)
• Test Plans/Test Case Writing
• Risk Management
• Meeting Facilitation
• Report & Document Preparation
• Records Management
• Process Audits
• Conflict Resolution
• Testing in Agile Environment
• Web Application Testing
• VersionOne
• Microsoft Office Suite of Products
• Mainframe & Web Based Testing (manual/automated)
• Requirement Based Testing
• Data Collection and Analysis
• Test Status Preparation and Presentation
• HP Quality Center ALM 11
• System Analysis
• Test Plan Writing
• SCRUM