SUMMARY:

Quality Assurance Analyst offering 10+ years of experience with client/server and web based applications. Write detailed business requirements and rules. Write and execute complex test scripts.

Demonstrated Competencies:

• Gather and document system needs from business customers and ensure that business requirements and rules are defined correctly.
• Transform business needs into detailed business requirements to be used in development of the application and writing test cases.
• Designed and created complex quality assurance test cases, plans and scripts. Ensured proper test coverage exists based on requirements and design specifications.
• Perform System, Regression, Integration and Business Acceptance Quality Assurance testing utilizing the System Development Life Cycle to ensure application meets the specified requirements. Manage defects to closure.
• Provide organized leadership direction to Testing Resources by coordinating/updating test estimates and time frames.

COMPUTER SKILLS:

Standard desktop applications: e.g. MS Office 2007, Windows, Outlook, Internet Browsers, HP Quality Center 10.00, Oracle SQL Developer, DB2, File Aid, XML Spy, Citrix, SharePoint, SDLC Agile and Waterfall methodologies

PROFESSIONAL EXPERIENCE:

Confidential, Middletown, Connecticut

Quality Assurance Tester, Information Systems

• Clarify and understand business design requirements and mapping documents used to create Test Strategies and Scripts.
• Write complex test cases used to test New Business, Policy Change, Renewal, Cancel, Rewrite and Reinstate transaction types on the Guidewire QUIC (Quote, Underwrite, Issue, Commercial) web based Commercial Policy Administration system.
• Execute test cases in various web based staging environments to validate the application is performing according to specifications.
• Work with SME’s using an Agile methodology to ensure that test cases and test strategies cover every aspect to identify potential defects at initial stages of testing the Commercial Underwriting application.
• Log defects in the Silk defect tracking application. Track defects until closure.
• Mentor new team members in Agile business and testing processes.

Confidential, New Haven, Connecticut

Quality Assurance Tester, Shared Solutions - Information Technology Services

• Write test plan design steps in HP Quality Center Test Plan according to Business and Functional Requirements documents. Execute test plans and perform regression testing of Yale’s Blackbaud non-profit fundraising web based application to validate customizations, reports and interfaces function using the Agile methodology as requested by the Yale community.
• Develop Use Cases and User Stories to support validation of business needs. Convert Use Cases to test scripts.
• Edit data fields from SSIS queries in Microsoft Visual Studio to validate batches flow from the database to the Blackbaud fundraising application. Write and execute Oracle SQL queries in Oracle SQL Developer to validate transactions have been written to the database after being entered in the frontend application.
• Log defects in HP Quality Center. Track defects until closure.
• Mentor new team members in Agile business and testing processes.

Confidential, Hartford, Connecticut

Quality Assurance Tester, Commercial Claims IT

• Clarify and understand business design requirements used to create Test Strategies and Scripts.
• Demonstrate extensive knowledge of the interdependencies between system functionality and associated new and existing Commercial Claim business processes in order to develop effective Quality Assurance deliverables, strategies and test scripts.
• Work with SME’s to ensure that test cases and test strategies cover every aspect to identify potential defects at initial stages of testing the Commercial Claim application.
• Execute steps from test case test scripts through various XL Commercial Claim and TyMetrix Legal Service Provider EBilling system web based test platforms. Validate test scenarios entered through the web are accurately passed to the mainframe Genius and WINS downstream applications. Document test results and log defects to HP Quality Center. Track defects until resolution and closure.
• Provide feedback to Analysts, Developers and Team Leaders on test results.
• Mentor new test team members in business and testing processes.

Confidential, Bloomfield, Connecticut

Quality Assurance Tester, Clinical IT Health Advisor

• Developed test plans, test scripts and test strategies from Functional Specs to insure quality of Confidential ’s Previse, Health Advisor 2.0 (HA 2.0) and Health Risk Assessment Repository (HRA Repository) Medical Management systems. Build member XML transactions using XML Spy to transport member activity and batch files to the HRA Repository.
• Performed mainframe and GUI Functional, System, Regression and Data Mapping testing on Confidential ’s Previse, HA 2.0 and HRA Repository Medical Management applications.
• Consult with client, IT management and staff throughout the project life cycle to assist and support the design, development and implementation of effective systems.
• Write and execute SQL queries to verify transactions are being written to the database.
• Maintained Previse member test data residing on DB2 flat files.
• Managed test scripts and defects using HP Quality Center and worked closely with development team in resolving issues.
• Created test evidence walkthrough document and presented it to the Business Customers and IT Management for sign-off.

Confidential, Hartford, Connecticut

Business Analyst, (Commercial Lines Data Warehouse)

• Schedule and conduct requirements elicitation sessions with the Commercial Lines Auto, Workers Comp, Liability and Property Pricing and Earned Premium business area. Collect and analyze Commercial Lines Pricing and Earned Premium business requirements and define business rules. Create detailed Commercial Lines Data Warehouse Business, Systems and Functional requirements documents to be used in creating a single, comprehensive data store.
• Document requirements and maintain traceability of documents through Req Pro.
• Understand project scope and manage requirements to fit scope.
• Participate in development of Commercial Lines Data Warehouse Pricing and Earned Premium data mapping documents to be used in development of the application. Identify data source elements. Review source to target mapping with Data Modeler for existing applications to be re-built.
• Maintain project monitoring, reporting and status documents.
• Communicate with the Project Manager, project teams and business customer on Business Analyst activity and next steps in the project life cycle.

Confidential, Hartford, Connecticut

Business Analyst/Quality Assurance Tester

• Write complex and structured test plans, test scripts and use cases for Commercial Auto, Workers Comp, General Liability and Property lines of business and Confidential Commercial Intellisys Rating engine. Perform Unit, System, Functional and Regression testing on the web based application and rating engine for new system functionality, enhancements and bug fixes to ensure application meets customer requirements. Log defects to Test Track Pro defect tracking tool. Track defects until closure.
• Research Commercial Insurance application and system problems. Document and communicate finding to the proper area. Work with customer through resolution.
• Gather, define and write business requirements to be used by the development team for new functionality and enhancements to Commercial Auto, Workers Comp, General Liability and Property lines of business.

Confidential, Hartford, Connecticut

Quality Assurance Tester, Commercial and Personal Lines

• Perform Quality Assurance System, Regression and User Acceptance testing within various St. Paul Confidential Personal Lines Homeowners staging test environments. Log defects to Test Director or Mercury Quality Center. Track defects until closure.
• Analyze the business and processing risks within the Confidential Commercial Intellisys Rating Auto, Crime and Inland Marine lines of business. Gather requirements and determine critical test factors to be used for writing test conditions. Combine test conditions that maximize test coverage with the fewest number of test cases with expected results.Delivered detailed and structured test scripts for Confidential Automobile, Crime and Inland Marine lines of business to demonstrate a structured and repeatable process for the development of Confidential Test Scripts

Confidential, Hartford, Connecticut

Business Analyst/Quality Assurance Tester

• Gathered and analyzed customer requirements from Personal and Commercial Lines. Designed detailed system specs to be used by the developers. Details included project objectives, screen design, system edits, policy output, coding impact and forms specs.
• Develop detailed test conditions and test scripts from Automobile Risk Rules. Perform system and regression Quality Assurance testing in various Personal Lines Auto staging environments utilizing Automobile Risk Rules as a baseline to verify information passes correctly to the end user. Verify test results utilizing XML Accord. Log defects to Test Director. Track defects until closure.
• Develop complex test cases, use cases and test conditions from Commercial Lines Auto and Workers’ Comp specification Visio’s. Execute test cases and perform Functional testing on the Commercial Lines intranet web site utilizing the System Development Life Cycle. Verify proper groups of Commercial Lines Underwriting Question Sets are being generated utilizing SQL Navigator queries. Document defects to ITG. Track defects until closure. Develop test cases and test conditions to be used by the automated test team when executing automated test scripts.
• Perform Field Data Mapping to the Code and Field Mapping List for Personal Lines Auto business area utilizing State Specs and Blaze Business Rules engine to be used by the developers for the development of the Personal Lines Auto Quote-to-Issue Web-based application.
• Perform Quality Assurance testing in various Personal Lines Auto staging environments to ensure data from vendor Comparison Raters was properly uploaded to Confidential ’s database and passed from the database to the intranet web-site. Identify system defects resulting in reduced post implementation fixes. Log defects to PVCS Tracker. Track defects until closure.

Confidential, Hartford, Connecticut

Quality Assurance Tester, Management Consulting Services

• Plan and manage all aspects of Unit, System, Integration, Regression and Acceptance testing for clients. Define and write test cycle test plans and use cases with expected results.
• Track defects through closure.
• Define and write complex business requirements, business rules, test cases and scripts from functional specifications and Business Schematics with information gathered from Business Areas.
• Perform Quality Assurance System testing of Portal web-site verifying content of portal editorial elements.
• Verify transactions are being written to ORACLE 8i tables properly utilizing SQL ad hoc queries.
• Perform Quality Assurance system testing of Broadvision Command and Publishing Center content.

Confidential, Springfield, Massachusetts

Quality Assurance Tester, Retirement Services

• Perform Quality Assurance testing of high-visibility corporate web site that allows inquiries and changes to contract and policyholder information by Clients, Agents and Field Staff.
• Design and write detailed and comprehensive test plans to be executed via the web site.
• Verify new web site and security functions work consistently and correctly together on client, tester and developer workstations. Ensure timeliness and validity of web site information.
• Perform Quality Assurance testing of Retirement Services Client Server system utilizing unit, integration, system and regression test methods. Identify system defects resulting in reduced post deliverable errors and maintenance. Track defects through closure.
• Verify transactions are being written to SYBASE tables properly utilizing SQL ad hoc queries.

Confidential, Simsbury, Connecticut

Quality Assurance Tester, Investment Systems,

• Prepared client specifications for application developers. Designed Quality Assurance Test specifications and performed testing of new investment system utilizing integration, system and regression test methods resulting in more timely and accurate Oracle reports.
• Met with systems and end-users during the development and testing phase of the project life cycle resulting in clarified user requirements to systems as well as an understanding of systems capabilities to end-users.
• Edit Oracle investment system database in order to produce customized investment reports for clients.

Confidential, Hartford, Connecticut

Quality Assurance Tester, Information Systems, Managed Care, Employee Benefits

• Collaborated with medical claim personnel to clarify business objectives and present recommendations for technical strategies to insure indemnity and managed care claim system efficiency, integrity and productivity.
• Designed and tested mainframe application code changes for automated indemnity and managed care claim systems utilizing system and regression test methods as well as ICD9 and CPT4 codes.
• Diagnosed and reported problems and errors to programmers prior to production implementation reducing the need for ongoing maintenance.
• Produced project documentation, including formal proposals, schedules and system test scripts.