PROFILE

Experienced and Proven Professional with demonstrated success as Program Manager, ITIL SME, CMMI Champion and Process Implementation / Improvement

SUMMARY OF QUALIFICATIONS

• Recognized as a top performer that gets the desired results
• Productive and efficient leader that bridges understanding gaps in cross - functional roles and relationships
• Program Manager with success in achieving project goals and improving performance in all environment
• Active Project Management Professional (PMP) Certification; TS/SCI CLEARANCE with CI Poly

EXPERIENCE

Confidential, Reston, VA

Sr. Operation / Program Manager (NGA)—International Acquisitions

• Sr. Leader in the PMO of an international acquisitions group for an intel agency
• Leads large cross functional teams to manage programs within allotted timeline and budget
• Recognized for moving project schedules left and initiating over 15% saving on the overall budgets
• Manage high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers
• Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations and may also include outside suppliers/vendors
• Plan and provision technology required by numerous international partners
• Author system concepts of operation (CONOPS), system architecture and requirement documents
• Author, maintain and update proposals and Statement of Works (SOWs)
• Manage and negotiate Request for Proposals (RFPs) and Engineering Change Proposals (ECPs)
• Identify risks and provides mitigation strategies for negative impacts; Provide opportunities for international EU
• Maintain daily interface with Sr. Government personnel, various stakeholders, project and contracting personnel; Maintain continuous communication with international partners

Confidential, Fairfax, VA

ITSM Process Engineer, (Army-AESD)

• Evaluated and implemented several ITSM / ITIL processes from the customer’s initial requirements
• Worked with the various teams to develop and document the processes that will be utilized to standardize operations
• Helped identify and document critical to quality metrics (CTQs), key performance indicators (KPIs) and key operating metrics (KOMs)
• Participated in project planning and BPR analysis in the evaluation of deploying multiple tools and technologies
• Planned and engineered the transition and / or the consolidation of 2 platforms required for reporting performance
• Stimulated activities necessary to manage projects assigned involving multiple vendors

Confidential, McLean, VA

• Managed over 20 author & engineers that span various technical subjects toward the implementation of the agency’s ITIL framework; Honored with special award for outstanding performance
• Facilitated discussions, negotiated agreements and implemented or cultivated over 350 processes / procedures
• Developed and implemented quality programs, plans and ensures performance compliance for the agency
• Performed Business Process Re-engineering (BPR) analysis, design and implementation; Established the Configuration Management (CM) process
• Directed and conducted the preliminary process analysis before submitting the information to their respective teams
• Chaired work group to initiate configuration and implementation of I&AM products and risk mitigation
• Worked collaboratively with client and other consultants to formulate, evaluate and implement solutions
• Reduced the process acceptance cycle time by 62%

Confidential, McLean, VA

• Facilitated ITIL-based improvements to continue registration in 3 ISO management systems
• Provided in-depth knowledge of the ITIL process, ISO standards, CM processes and IT operations best practices
• Provided direct support to define the organization’s and EM’s performance management capabilities
• Assessed the impact of recent performance management activities; Chaired 2 process improvement efforts
• Responsible for all performance requirement, quantitative and statistical techniques
• Worked with client to develop I&AM strategies, architectures and implementation plan
• Identified initiatives that are addressing future volumetric needs
• Developed and document process maps and work instruction to assist group with other ancillary processes

Confidential , Chantilly, VA

Quality Assurance Manager, (NRO)-Acquisitions

• Assisted in the implementation of Capability Maturity Model Integrated (CMMI), ISO 9001, and Systems Security Engineering CMMI-compliant processes and procedures
• Initiated Supplier Quality Assurance for numerous projects; Documented all processes & procedures
• Planned, coordinated and directed organizational-level quality assurance activities to ensure compliance with organizational and client-specific policies and procedures
• Developed, implemented, and coordinated the project product and process assurance program to prevent & eliminate defects in products; Incorporated ISO standards to the organization’s CM processes
• Led projects with their ITSM (ITIL) process implementation and process implementation activities;
• Reviewed documentation to ensure compliance with documentation standards and any applicable client standard
• Conducted reviews and audits to ensure processes were compliant with the standards of each specific client

Confidential, Chester, VA

Mission Assurance Sr. Manager-ERP (SAP Implementation)

• Managed CM, Documentation, Requirements and supervised testing; Performed BPR across process activities
• Provided leadership and training on the quality management system and to all personnel of 6 DoD programs
• Responsible for ensuring the site’s key processes and policies were in place and followed IAW ISO 9001/AS9100
• Grew QA as an integral part of the projects’ function; Improved customer satisfaction and complaint rates
• Defined, performed and enforced Software CM practice, policies, processes and procedures
• Navigated all of the NGMS PI efforts and ensured compliance with CMMI guidelines
• Developed and evolved all quality assurance plans; Performed Supplier Quality Assurance & Subcontract Evals
• Evaluated supplier proposals, negotiated terms and conditions, and recommended suppliers per quality T&Cs
• Re-established ISO certification standing; Received 100% rate in re-establishing site’s Process Audit program

confidential, Herndon, VA

Subcontract Program Manager-GeoScout (NGA)--Acquisitions

• Directed and managed all cost, schedule, and technical performance requirements levied on subcontractors to ensure performance and program requirements are accomplished; Developed agency’s long-range budgets
• Concentrated on effective partnership management of 2 major IPT teammates with work-sharing valuing $200M
• Managed the integration of multiple projects in the development of a large scale ITSM deployment
• Established milestones, objectives and managed performance to committed schedules and contractual specifications
• Authored, maintained, and updated the SOW’s; Managed and negotiated the RFP’s and ECP’s
• Assessed processes/practices and made recommendations to improve processes/adding value using Lean Six Sigma
• Coordinated activities concerned with technical developments scheduling, and resolving engineering test problems
• Performed cost avoidance analysis to determine the percentage of savings to the client

Confidential, Herndon, VA

System Engineer-Converged Voice & Video (CVV) (CIA)

• Managed the implementation and deployment of video to desktop technology
• Ensured coordination and information flow occurs between all programs and organizational managers
• Identified requirements and system inconsistencies, generate formal review documentation, and managed schedule
• Analyzed technical proposals, manage installations and overall computing environment and architecture

Confidential, Reston, VA

System Software Development Analyst-Technical Resource Center (DA)

• Planned, conducted, and coordinated operating systems programming activities for both new and existing systems
• Coordinated with the Government Task Monitors and Program Manager to track status of program deliverables
• Provided management level guidance and coordination of CM and CCB processes, activities and plans
• Established policies, standard processes and metrics to assist the program’s controls and planning
• Analyzed system capabilities to resolve questions of program intent, output requirements and input data acquisition

Confidential , Reston, VA

Project Manager-Digital Media Broadcasting Corporation (DMBC) (DA)

• Led company’s efforts to build out a brand new media production studio for a commercial program/client
• Awarded, signed, advertised, negotiated and terminated contracts within auditable budget constraints      

Confidential, Ashburn, VA

Sr. Project Engineer (GEIS Acquisition)

• Engineered, designed, and directed all activities on 2 major outsourced global networks
• Assessed network design architecture, planning and technology to optimize networks

Confidential, Ashburn, VA

Sales Engineer III

• Led and coordinated all efforts for a major restructuring of an outsourced global network
• Planned and managed scalability, logical addressing, redundancy, and capacity across the client’s network