CAREER OBJECTIVE

Proven team player that can work in both group and independent settings. Problem solver with extensive experience in solving workplace problems of customers and companies in a timely and cost - effective manner. Has strong record of providing customer satisfaction by working well under pressure in responding to questions, requests, and customer needs. Respected for interpersonal skills, work ethic, integrity, strong leadership, technical application and decision-making abilities. Expert level knowledge in software testing in Telecom, Utilities, Mortgage and Financial environments. Looking for a QA Engineer/QA Analyst position in a challenging environment.

TECHNICAL SUMMARY

Operating Systems: UNIX, WINDOWS 2000, NT, XP and MS DOS

Languages: SQL, HTML, JAVA, .NET, VISUAL BASIC and C++

Development Tools/Testing Tools: MS/EXCEL, POWERBUILDERWINRUNNER, LOADRUNNER, TEST DIRECTOR, QUALITY CENTER 10.0, ClearQuest, ClearView, XML

Databases: Oracle 9i, MS/ACCESS, SQL

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Analyst

• Led and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.
• Delivered engagements as a test lead, individual contributor and technical SME for large complex engagements.
• Communicated and interacted on a regular basis with the project manager and development team during different stages of the project.
• Managed schedules and collaborated with different teams working on the project.
• Prepared project status reports and progress reports and submitted to the management on an ongoing basis.
• Assisted with required data analysis, interpretation, correction and document presentation for various assignments.
• Proactive team player with demonstrated problem solving and analytical reasoning abilities.
• Possessed reasonable understanding of different relational databases, writing simple SQL queries, creating tables, and generating reports.
• Analyzed functional specifications and technical specifications to create test plan build test scripts and execute test scripts, documenting the results in Quality Center.
• Reviewed the test cases and approving the same for mortgage servicing applications.
• Delegated tasks to the QA resources and tracking the same.
• Ensured project documents are complete, current and stored appropriately. Coordinated with other departments for requirements.
• Conferred with project managers, developers, analysts and others to clarify software intent and programming requirements.
• Reviewed system functional and non-functional requirements and create test cases to ensure overall quality.
• Facilitated test case peer reviews with project and business team members.
• Developed requirements traceability matrix to ensure appropriate level of test coverage.
• Supervised the execution process and generate daily and weekly test reports.
• Designed, developed and executed test cases in Quality Center test management tool.
• Facilitated and/or participated in software requirements specifications and high level and detailed designs reviews.
• Executed UNIX shell scripts to run batch processes.
• Identified, analyzed and documented all defects and operational characteristics that are inconsistent with stated requirements and design specifications by providing meaningful defect reports within the defect tracking system (Quality Center).
• Responsible for the analysis, reporting and communication of test results on all assigned projects.
• Worked with functional/development/infrastructure teams to resolve issues found during testing.
• Responsible for end-to-end test cycle coordination and management.
• Assisted in implementing improvements in test methods and strategies.
• Escalated quality concerns to management.
• Developed SQL queries (inter/outer joins, and sub-queries) needed for test data and test scripts.
• Experienced with back-end testing.
• Experienced with testing system interfaces.
• Assisted in knowledge transfer and mentoring of other team members.

Confidential

QA Analyst

• Designed, developed and executed test cases in Quality Center test management tool.
• Conferred with project managers, developers, analysts and others to clarify software intent and programming requirements.
• Reviewed system functional and non-functional requirements and create test cases to ensure overall quality.
• Implemented QA methodologies to perform GUI testing, functional testing, regression testing, integration testing, and data validation testing.
• Participated in E2E and UAT testing
• Responsible for the analysis, reporting and communication of test results on all assigned projects.
• Identified, analyzed and documented all defects and operational characteristics that are inconsistent with stated requirements and design specifications by providing meaningful defect reports within the defect tracking system (Quality Center).
• Assisted in assessing project readiness based upon test results and project specifications.

Consultant Systems/Software QA Engineer

• Analyzed functional specifications and technical specifications to create test plan build test scripts and execute test scripts, documenting the results in Quality Center.
• Provided detailed updates and status of projects and activities.
• Generated/updated test cases and test scenarios.
• Designed, developed and executed test cases in Quality Center test management tool Facilitate and/or participated in software requirements specifications and high level and detailed designs reviews.
• Conferred with project managers, developers, analysts and others to clarify software intent and programming requirements.
• Reviewed system functional and non-functional requirements and create test cases to ensure overall quality.
• Facilitated test case peer reviews with project and business team members.
• Developed requirements traceability matrix to ensure appropriate level of test coverage. 
• Identified, analyzed and documented all defects and operational characteristics that are inconsistent with stated requirements and designed specifications by providing meaningful defect reports within the defect tracking system (Quality Center).
• Responsible for the analysis, reporting and communication of test results on all assigned projects.
• Worked with functional/development/infrastructure teams to resolve issues found during testing.
• Provided meaningful feedback in regards to test coverage and overall measurement of the test effort.
• Assisted in implementing improvements in test methods and strategies.
• Escalated quality concerns to management.
• Develop SQL queries (inter/outer joins, and sub-queries) needed for test data and test scripts.
• Experienced with testing GUI and web applications.
• Experienced with back-end testing.
• Experienced with testing system interfaces.
• Assisted in knowledge transfer and mentoring of other team members.
• Displayed expertise in the analysis and troubleshooting of problems.

Confidential

Project Lead/QA Engineer

• Worked with Mercury suite of tools for accurate requirements identification and management (Test Director)
• Gathered requirements, functional design, and internal design specifications
• Determined test approaches and methods (unit, integration, functional, system, load, usability tests, etc)
• Prepared test environment and test scripts, obtained needed user manuals/reference documents/configuration guides/installation guides, set up test tracking processes, set up logging and archiving processes, set up or obtain test input data
• Translate project and business requirements into test plans.
• Worked with other QA Engineers and Developers to develop, maintain and execute system and regression test cases.
• Execute test scripts to test .net and Java code.
• Document detailed defect report in Test Director and analyze problems to determine root causes.
• Monitor and adjust to constantly changing priorities.
• Implemented QA methodologies to perform GUI testing, Functional testing, Regression Testing, Integration Testing, Data Validation Testing and Performance Testing.
• Participated in E2E and UAT testing.
• Evaluated and reported defect/ issue reports
• Managed all outstanding issues/bugs and fixes
• Managed and updated test plans, test cases, test environment, and test scripts through life cycle

Confidential

QA Engineer

• Designed and developed detailed Test Plan and Test scenarios. Involved in all stages of testing process.
• Analyzed business requirements and technical documents to create test strategies, test plans and test cases for applications using .net and Java code.
• Designed and developed Test procedures and Test cases for software modifications.
• Set up test databases and add test data as per the business requirement needs.
• Responsibilities included acceptance testing, GUI testing, Functional testing, Regression testing, Data Validation Testing. Integration testing and System testing
• Proficient in the use of SQL and Oracle query to retrieve data for data validation.
• Utilize proprietary software to document and track defects
• Document defects and new functionality in release notes and help files.
• Participated in regular project status meetings related to testing
• Ran programs using test data that is representative of operating conditions.
• Analyzed, tracked and reported test results using Rational Test Manager.
• Wrote the defect report to document where a test case failed.
• Assisted help desk in resolving the trouble tickets opened by the users.

Confidential

QA Specialist III

• Work closely with the development teams throughout the development life cycle to understand application requirements and architecture. Developed an understanding of the functionality and how to set up a trunk and circuit between cities and equipment.
• Analyze business requirements and other project related documents to design test strategies and test plans.
• Designed and developed detailed Test Plan and Test scenarios. Involved in all stages of testing process - Development of Test procedures and Test cases based upon requirements for functional test, regression test, and integration test.
• Utilized Rational Test Manager and Requisite Pro. Added requirement into Requisite Pro, defined different sections in Test Manager to map each test case to a specific business requirements.
• Conducted black box and regression testing.
• Ran programs using test data that is representative of operating conditions.
• Analyzed, tracked and reported test results using Rational Test Manager.
• Wrote the defect report to document where a test case failed.
• Assisted help desk in resolving the trouble tickets opened by the users.