SUMMARY:

• 6+ years of extensive experience in Software Testing and Quality Assurance in Billing, Insurance, Telecom, Retail, Airlines & State Gov. domains.
• Strong expertise in all phases of software test management: defining requirements, test planning process, test automation & execution, analyzing and reporting results, tracking and managing defects
• Extensive experience in writing Test Scenarios, Test Cases according to business, Functional and User Requirement Specifications and writing Test Scripts and Reports.
• Experience in Test Case execution and logging defects into the Defect Tracking Tool.
• Strong automation experience using Mercury Interactive Tools - QTP and Mercury Quality Center
• Expertise in problem solving and bug reporting using Defect tracking tools like Mercury Quality Center, Rational clear quest etc
• Knowledge of QTP for System, Functional, Integration and Regression testing
• Experience in Software development life cycle (SDLC) and Agile methodology.
• Experience in software development life cycle- requirement, analysis, design, development, implementation and testing
• Experience in analyzing Functional Requirement Specifications and System Requirement Specifications
• Flexible and versatile to adapt to any environment and work on any project
• Good interpersonal skills, programming skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies

TECHNICAL SKILLS:

Testing tools: Quick Test Pro 9.2, Rational Manual Tester

Bug Reporting Tools: Mercury Quality Center 9.2, Rational ClearQuest

Operating Systems: Windows XP/7.0, 2000, NT, Unix

Databases: Oracle,PL/SQL Developer, MySQL, MS Access, DB2 8.1

Web Server : WAS 7.0, Apache Tomcat 4.x

Scripting Tools : VB Script, Java Script

Utilities : MS Word, MS Excel, MS Powerpoint, Snag IT

Application Servers : BEA Weblogic, Confidential WAS 7.0

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

QA Analyst

Responsibilities:

• Involved in test-planning, developed Test Scenarios, Test Cases, Traceability Matrix, Test Summary reports.
• Developed Test cases & scripts for Functional, System, Regression, Integration,GUI and UAT.
• Used HP Quality Center for requirements management and Defect Tracking.
• Performed browser based testing to prove that the application functions properly in all supported browsers (Internet Explorer, Firefox).
• Performed end to end testing and validated results in the back-end and front-end applications using SQL skills.
• Tested all aspects of the front-end application with regard to GUI standards and validations
• Tested web services using SOAP UI.
• Responsible for identifying defects and ensuring they are resolved and retested.
• Performed defect logging and verification of fixed bugs and provided proper documentation for the defects found.
• Involved in Requirement analysis meetings with Business along with Project manager, Technical leads and BA.
• Involve in Functional design review meetings, technical design review meetings for testing analysis and timelines assumption.
• Articulated, and communicated defects/bugs effectively to development, testing, interface and management teams.
• Involved in Defect Review meetings, assisted team members in knowledge transfer.
• Assisted team members in knowledge transfer of the application and of Quality Center.
• Ability to multi-task and work under pressure/deadlines.
• Involved in UAT sessions with business. Prepared UAT workbooks.
• Involved in testing billing for different Business units and validating invoices.

Environment: Oracle RMB, PL/SQL developer, Mercury Quality Center, Java, XML, MS EXCEL, Snag IT, SOAP UI

Confidential, Alpharetta GA

IVR QA Analyst

• Attend Kickoff meetings. Review approach documents and call flows.
• Participate in requirements and release notes walkthroughs.
• Perform analysis and create test plan, test cases, and test scenarios.
• Understanding and translating complex call flows into test cases .
• Retrieving data from the backend Oracle Database and validating the from end.
• Performed product testing, Assembly testing and end-to-end system test.
• Extensively used SQL queries to test the Databases.
• Queried, updated and created tables for testing purposes.
• Positive and Negative Test scenarios were created and tested to test the functionality and the error handling capability of the application.
• Continuously update Quality Center with test case Execution status .
• Ensure that issues logged into defect and incident reporting and tracking tool ( Quality Center) are accurate, complete, and ensure there is no existing ticket on the same issue.
• Update the daily status and participates in the Daily and Weekly status meetings.
• Document the entire testing process along with the lessons learned in the process of testing.
• Work closely with the Dev team and assist them in producing a quality code .
• Attend install task plan meeting for UAT.
• Assist with risk assessment, mitigation and re-planning efforts when necessary.
• Ensures that all test cases are updated with any corrections.

Environment: HP Quality Center V10, Microsoft Visio, IVR testing tools, Unix, Peri, WinScp, Lotus Sametime 8.5.1 , Live meeting 2007 , Microsoft Lync 2010 , Oracle SQL Developer.

Confidential, Harrisburg, PA

QA Analyst/Scrum Tester

Responsibilities:

• Involved in test-planning, developed Test Scenarios, Test Cases, Traceability Matrix, Test Summary Reports and Test Execution Metrics.
• Developed Test cases & scripts for Functional, System, Regression, Integration and UAT.
• Used HP Quality Center for requirements management and Defect Tracking.
• Conducted the Functional, System, Integration, Regression and UAT testing of the portal application.
• Performed browser based testing to prove that the application functions properly in all supported browsers (Internet Explorer, Firefox).
• Performed end to end testing and validated results in the back-end and front-end applications using SQL skills.
• Tested all aspects of the front-end application with regard to GUI standards and validations
• Tested the inbound and outbound interfaces in accounting and receivables modules.
• Responsible for identifying defects and ensuring they are resolved and retested.
• Performed defect logging and verification of fixed bugs.
• Articulated, and communicated defects/bugs effectively to development, testing, interface and management teams.
• Involved in Defect Review meetings, assisted team members in knowledge transfer.
• Involved in Defect Review meetings with core business team. Assisted team members in knowledge transfer of the application and of Quality Center.
• Ability to multi-task and work under pressure/deadlines.

Environment: Oracle 11g, Mercury Quality Center, Java, XML, WAS 7.0, Rally Dev

Confidential, Bentonville, AR

Project: GRS

QA Analyst

Responsibilities:

• Responsible for evaluating, planning, designing, developing, and deploying testing techniques for new applications, products, and enhancements to existing applications throughout their product lifecycles.
• Ensured that testing activities will allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
• Executed and validated test cases based upon the system requirements and identify and document defects when performing test execution.
• Did extensive Functional testing for Integration, System, Pre-production and Production levels.
• Performed Regression testing against new builds of the application.
• Developed manual test cases and run the test cases to test the functionality of web application
• Articulate, write and communicate defects/bugs effectively to development, testing and management personnel.
• Defined and tracked quality assurance metrics such as defects, defect counts, test results and test status.
• Defects were tracked, analyzed, and documented using Quality Center.
• Worked closely with Development team, Services team, DMS team, client Team in planning, coordinating and implementing QA methodology.
• Generated reports, graphs on daily basis for day’s work and consolidated reports on weekly and monthly basis.
• Perform end to end testing and validate results in the back-end and front-end applications using SQL skills.
• Developed the SQL Queries for Data Integrity and Data validation.

Environment: UNIX, Mainframes, DB2, Oracle 10g, ETL, Mercury Quality Center, UAT

Confidential, CT

Project Name: WEB IT Online Experience

QA Analyst

• Understanding and analysis of the business and functional specifications of application and its related components
• Preparation of document of understanding on the basis of review, analysis and participated in the client’s assessment on understanding of the application.
• Preparation of highly complex test scenarios and Test cases based on the documentation available for end to end system integration testing.
• Involved in maintaining and uploading the Test Scripts to Rational manual tester.
• Initiated QA phases within the project as in performing Peer Review of the prepared test scripts.
• Executing the test cases, evaluating the outcome to check and ensure the application functionality's are working fine and raising defects.
• Responsible for holding meetings with Project Management, business clients, development, and other testing groups to gather requirements, create use cases, review test cases, and to identify and provide resolution/mitigation on issues.
• Retesting of the fixed defects post implementation of the necessary software up-grade changes in the application and closure of the defects.
• Developed SQL queries which were used for testing the data integrity from the data conversion aspect.
• Tested the web site with various versions of different browsers.
• Participated in the User Acceptance Testing for new tasks and also assisted the UAT testers in their testing efforts
• Worked closely with Development as well as Requirement teams to ensure testing issues are resolved on timely manner.
• Preparation of daily status report of the testing engagement progress.

Environment: Windows XP, Java, J2EE, XML, Web Services, Rational Manual Tester, Rational ClearQuest, Oracle 10g.

Confidential, IL

Test Engineer

Responsibilities:

• Participated in requirement walkthroughs with business analysts and development teams
• Attended Modification Requests (MR) meeting and reflected those changes in test cases preparation and execution .
• Participated in writing Test Plans and Test Cases for the application according to Business Requirements Specification and design documents
• Documented test plan and test cases using Mercury Quality center
• Performed Integration testing, Functional and Regression testing
• Created and executed Automated test scripts using QTP for System, Integration and Regression testing
• Created Several Test Scripts using QTP to create Data Driven Tests, Batch tests and exception handling. Also involved in Navigational and end-to-end testing.
• Responsible for writing SQL Queries as a process of backend testing to find out whether the data is properly populated or not
• Performed manual and automated tests
• Involved in preparation of Traceability Matrix and mapping the Test Cases with the requirements
• Did defect tracking and defect reporting using Mercury Quality Center.
• Worked with appropriate team leaders to ensure quality of test deliverables & timely completion of individual test plans
• Send out the daily test progress reports
• Developed documentation for User Acceptance Testing and trained the users about the system

Environment: Windows XP, QTP, Mercury Quality Center,QTP, Unix, Oracle, PL/SQL