SUMMARY:

• Over 20 years of experience in the Information Technology field, with strengths in quality assurance, testing, data analysis and business analysis.
• Experienced as a lead Software QA analyst and tester of HR/EX/SDD - Overseas Division. Proficient in performing data analysis, reconciliation, and maintenance of enterprise systems. Advanced knowledge in analyzing State’s Human Resources Global Employee Management System (GEMS) database.
• Expertise in working with users worldwide to support overseas personnel data.
• Experienced as a Business Analyst and QA lead for Department of Agriculture - FAS iMART suite of applications.

TECHNICAL SKILLS:

• Basic, PL/SQL 2.2, Power Builder 6.0, T-SQL, Visual Basic 4.0/5.0/6.0/. NET, C# VBScript, JavaScript
• DOS, MS Access 97/2000/2003/ XP/7/8, Oracle 7.2, 9i, 10g, 11g, SQL Server 7.0/2000/2005/2008 , UNIX, Windows 3.1, 95, ME, NT 3.0/4.0, 2000, XP, Vista, Windows 7/8, Windows Server 2003/2008.
• ADO, Adobe Acrobat, Adobe PageMaker 6.0, Corel Draw, Crystal Reports 7.0, 8.0; MS Office Suite, SQL Server Enterprise Manager HPQC, QTP, TFS
• Billing, Call Center Logs, Data Conversion, Employee Records, Inventory, Library Management, Mailing List, Payroll, Survey, Reimbursements Tracking, Personnel, Human Resources, Travel Messages,
• Budget Management

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst / Lead QA Specialist

Responsibilities:

• Defined and documented Foreign Agriculture Service’s business processes for automated implementation.
• Acted as a liaison between departmental end users, stakeholders and the development team to ensure optimal operational performance.
• Developed feasible requirements founded on the client’s needs for overseas personnel, budgeting and travel.
• Tracked and documented changes in Microsoft TFS (Team Foundation Server) for functional and business specifications.
• Performed functional testing to ensure that development was implemented based on specific requirements.
• Provided technical assistance in software functionality to the End users, QA team and the Development team.
• Produced Requirement Document deliverables upon each iteration.
• Inherent comprehension for agile methodology.

Lead Tester and Software Quality Assurance Analyst

• Responsible for all aspects of QA, testing (functional and performance), and reporting of applications designed, developed, implemented and maintained by Department of State, Bureau of Human Resources, Software Development Division, Overseas Branch (HR/EX/SDD). Performed the following functions:
• Writing and reviewing the test strategy for overseas projects, and test policy for the HR/EX/SDD - Overseas Division.
• Coordinating the test strategy and plan with project managers, technical managers and lead developers.
• Contributed to the testing perspective to other project activities, such as integration planning.
• Planned the tests including selecting test approaches, estimating the time, effort and cost of testing, defining test levels, cycles, and planning incident management.
• Initiated the specification, preparation, implementation and execution of tests, monitor the test results and check the exit criteria.
• Adapted planning based on test results and progress to take any action necessary to compensate for problems.
• Setting up adequate configuration management of testware for traceability.
• Introduced suitable metrics for measuring test progress and evaluating the quality of the testing and the product.
• Writing test summary reports based on the information gathered during testing.
• Role includes overseeing systematic activities implemented so that quality requirements for applications are fulfilled.
• Duties encompass systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention for all overseas applications
• Day to day activities include:
• Testing of software released by developers into the test environment.
• Using manual and automated testing tools such as QTP
• Developing testing standards for overseas division
• Developing and maintaining test scripts
• Synchronizing requirements, testing and results in Application Life Cycle Management tool (ALM - HPQC)
• Logging results and reporting bugs/defects into the issue tracking tool

Programmer/Database Analyst

• Provides worldwide configuration support for the U.S. Department of State, based on requirements by advising the user on network, PC, and server settings required to operate the system, including setting configuration parameters and providing assistance required to maintain system operational status.
• Ensures the integrity of the data within the system, by analyzing and resolving data anomalies, including the development and execution of reports against the system and related databases to determine the root cause of any anomalies and document system change requests.
• Coordinates with the providers and recipients of the systems data to ensure that the data flows are both planned and occurring as scheduled, including resolving production problems to achieve system operational status.
• Assists in resolving system problems through the analysis of system software and documentation, including developing new programs and/or procedures for the system.
• Provides system analysis and development support for the business processes that support the system, including documenting business processes and translating the processes into requirements documents and system specifications.

Confidential, Falls Church, VA

Programmer/Database Analyst

• Worked as a member of the on-site development and maintenance team supporting Monument™ Budget and Financial Management software at the Department of State.
• Redesigned and re-engineered Reimbursements Tracking module to consolidate and standardize functionalities and features application wide.
• Supported on-site maintenance and development of tools using rapid Application Development (RAD) approach to quickly build features, functionalities, and tool sets as required by the customer.
• Performed data analysis, generated ad hoc queries and reports to provide budget analysts information to perform assigned tasks.
• Maintained SQL Server databases and its associated administrative tasks on a recurring basis.
• Wrote SQL Server stored procedures to support applications and end user requirements.
• Managed assigned tasks and duties to support daily, monthly, and recurring data load, import/export, and processing of large data sets from external State Department feeds.
• Supported development staff and end users to publish budget books.
• Member of the technical team assisting product demos and trade shows for Monument™ Budget software.

Confidential, Chantilly, VA

Database Analyst

• Worked as a part time team member to develop database using SQL Server 7.0 for several in house projects supporting Call Center Solutions and Implementation.
• Developed several reports using Crystal Reports 7.0 and 8.0 to analyze call logs, call types, and other required reports.
• Member of the team inputting and importing data from legacy systems and paper sources.

Confidential,

Computer Programmer

• Developed a Library Management Program designed to maintain inventory and keep track of books and their assignment to students. Developed the system using Visual Basic 4.0 and MS Access 95.
• Worked as a team member in developing help files for applications using Hyper Links in VB 4.0 and MS Word.
• Member of team developing technical documentation, user manuals for the software developed using MS Word, PageMaker, Corel Draw, and several third party tools.

Confidential, Richmond, VA

Marketing Director

• Designed and created marketing literature using PageMaker.
• Developed Customers database from parsing information of past logs and current leads enabling targeted and personalized marketing techniques.
• Lead member of the Total Office Automation team to streamline business process with the aid of hardware and software systems.
• Developed a functional and strategic requirements matrix designed to aid in the development of Travel Market Trend Analysis software.
• Increased clientele base by 40 % with aggressive marketing strategies.

Confidential, Richmond, VA

Sales Manager

• Generated strong business growth by aggressively marketing services and benefits to businesses and industries.
• Authored client education and follow up support methods that helped to develop strong business ties with government and private sector industries.
• Performed duties as an expert consultant for businesses and individuals in organizing and conducting theme based events and services.
• Installed applications for alphanumeric dispatching services to support client specific needs and requests.
• Worked very close with private and public associations to strengthen the company’s market presence.