SUMMARY

• Over 15 years of experience in software Analysis, Design, Development and Testing (Manual / Automation) in POS Credit Card Payment Processing / PCI, Financial and Telecommunications Industries
• Extensive qualification in all facets of information system methodology from conceptual design through documentation, implementation, user training, quality and enhancement, writing technical requirements from business requirement documents
• Experience in all areas of project life cycle in a highly structured change management environment using both proprietary methodologies, Agile Techniques and Rational Unified Process and Business Process Reengineering
• Skilled in the areas of writing Business Requirements Document (BRD), Functional Specifications Document (FSD) and System Requirement Specifications (SRS)
• Experience with QA Methodology and QA Validations to ensure the Quality Assurance

TECHNICAL SKILLS

• Operating Systems Sun Solaris, IBM AIX, HP UX and Mainframe OS 390
• Databases & RDBMS Oracle 8i, SQL Server, MS Access, Vantive and DB2
• Languages XML, C, Java, JavaScript, VB, ASP, Java, PL/SQL and ABAP/4
• Testing Tools EDISIM (Foresight Corp.), Claredi, Hipaadesk, Spec Builder 5.1, Test Director/ Quality Center, Win Runner, Load Runner, Rational Clear Case, Clear Quest, MS VSS
• Web Technology J2EE, Java, Servlets, EJB, Struts, JSP, JDBC, XML, XSL, HTML, JavaScript, VB Script, ASP, UNIX Shell Scripts
• App Servers BEA Web logic, IBM Web sphere, Netscape Enterprise Server 3.6x, JRun, Tomcat 4.0, IBM AIX

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. QA Analyst

• Requirements traceability matrix (RTM), data dictionary and metadata tagging. Defined data mapping, logical data modeling and physical data modeling documents
• Drive work effort among cross functional business Subject Matter Experts and facilitate review sessions with business SMEs during each project phase
• Acted as primary liaison between the business and technical areas throughout the software development life cycle (SDLC)
• Participated in meetings with Developers, Project Managers and Quality Analysts to baseline business requirements, test planning, resource utilization and defect tracking
• Used various Business Process Simulation tools Petri nets (PROTOS) and Event - driven Process Chains (ARIS) Toolsets for defining, editing and implementing different scenarios and new business processes
• Translated complex business and system requirements into test cases in Quality Center
• Executed all Functional and UAT test cases for authorization and settlement transactions processing on Unisys and Stratus (Acquirer and Issuer)
• ISO Transactions Interface testing between POS Device, Host and Card Issuers/Simulators
• Data validation using database query tools like TOAD and SQL Developer for Authorization and Settlement during Credit and Debit Card processing with various issuers
• Performed Functional and GUI testing on each build of the application. Integration testing to test smooth flow of data through various upstream and downstream applications
• Performed security testing to see how well the system is protected against unauthorized access
• Defect triage between onshore and offshore teams
• Communicate progress/status on a regular basis to project leadership

Environment: Oracle Financials, HP Quality Center, TOAD, SQL Developer, RUP, MS Project, PVCS and Sun Solaris

Confidential, Atlanta, GA

Sr. QA Analyst

• Responsible for ENZO Project EBPP Payment Processing Application using Oracle Financials and Oracle Revenue Management and Billing (RMB)
• Develop and execute test plans, validation points and detailed test cases based on functional, non-functional requirements and Requirements Traceability Matrix (RTM)
• Proficient in QA methodologies and system, regression, user acceptance and integration testing
• Analyze, review and assess requirements, specifications, designs and models for testability in order to design test cases
• Defect triage meetings with 3rd party vendor Best Practice Systems (BillTrust and FiServ)
• Coordinate New Change Requests to add new functionality for each LOB and BU Level
• Responsible for End 2 End EBPP testing includes EBPP Statement, Open Invoice / DBF, Out of Band Payment and Dishonor Payment Extracts
• Assist in the evaluation of business requests and risk mitigation
• SIT, UAT and Regression planning/coordination with onshore and offshore team
• Execute moderately complex scripts for back end validation
• Troubleshoot error logs to investigate root cause
• Communicate effectively to the team and stakeholders during the entire project
• Weekly team status meetings

Environment: Oracle RMB, Oracle Financials, Oracle On Demand (OOD), HP ALM Quality Center, ViewBill and WayPoint Portals, CyberSource Payment Gateway, Chase Paymentech, WinSCP, Informatica ETL, XML, RMB Job Streams, DataMatx, FastLane and MS Project

Confidential, Atlanta, GA

Tester

• Responsible for the performance of all functions involved in the testing and/or maintenance of new or existing capabilities associates with the GRID application
• Drive work effort among cross functional business Subject Matter Experts of different internal applications like Phoenix, Premier, Telegence (Amdocs), ROME, OPUS, PDC, CPC, System X, Supply Chain
• Analyzes, designs, tests, debugs and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs
• Responsible for Data Serialization formats (Avro, POF, Thrift, JSON, XML) as well as testing large scale systems (Coherence / L2 Cache, Cassandra / L3 Cache) involving distributed database design
• Review of Business and QA artifacts in PRISM
• Data Loading in a Distributed Database environment and Data scalability and multi-tenant data architectures
• Involved in GRID Data architecture and implementation using local or cloud-based storage and NoSQL data stores
• Ownership for overall GRID Test Strategy including data replication between various source systems and GRID L3/L2 Cache
• Defect Triage / management / follow up, Overall Status Report
• Test Process oversight / auditing and Test case change control
• Co ordination between Off Shore and On Shore teams
• UAT planning/coordination for projects in Waterfall and Agile methodologies
• Support business mobility end-to-end testing which includes writing test cases, test scenarios, test data creation, test case execution, opening required defects, re-testing fixes, project reporting and UAT support
• Participated in meetings with Developers, Project Managers and Quality Analysts to baseline business requirements, test planning, resource utilization and defect tracking
• Participated in daily stand up Scrum calls, Agile Sprint sessions, Backlog and User Story sessions
• Amdocs Telegence billing system data validation as well as other internal systems
• Maintenance and Implementation with excellent communication and presentation skills

Environment: HP ALM Quality Center, TOAD, MS Project, Clear Quest, Amdocs - Telegence CSM, Enabler, HDS-IMEI, ROME, eCDW, UDS, MyATT-SL, RedPrairie WMS, SQL Server, Oracle, Phoenix, Premier, ROME, OPUS, PDC, CPC, System X, Supply Chain, ZooKeeper, Distributed Data Base environment, iTrack/GreenHopper, PRISM, ITOS, WinSCP, XML Spy, Tortoise SVN, PuTTY, Eclipse IDE, GRID API Wireless Dashboard, SPLUNK, Contivo, LDAP Browser, Java API, Agile Sprint sessions, Backlog and User Stories

Confidential, Atlanta, GA 

Sr. QA / Lead

Global Payments is a worldwide provider of end-to-end payment and merchant support services payment Products and Services that manage, support and speed the processing of funds for merchants, corporations, financial institutions and government agencies. It is also one of the largest payment processing providers in the world delivering comprehensive, end-to-end processing and information management solutions. This G2 project is expected to replace the existing transaction processing platforms Stratus (Central and West), Unisys (East) and Tandem.

• Manage all card product relationships to include Visa, MasterCard, American Express & Discover for USA, Canada and Asia Pacific, Hong Kong, Macau regions
• Analyze all card association rules/regulations and implement new BIN/ICA payment systems
• Assist in any certification and testing efforts for any card association initiatives
• Assist in authorization research, identification and correction of compliance issues impacting Global and it’s merchants and work with all departments on data compliance issues
• Assist in writing detailed Association Compliance Business Requirement documents for Visa, MasterCard, American Express & Discover Bi-Annual technical upgrades for Stratus Authorization & Data Capture Systems & Product
• Oversee and assist in managing PCI Compliance programs across North American merchant base to ensure compliance with card association PCI mandates
• Worked one on one with the client(s) and the development staff to resolve software issues found during the review of the pre-certification and certification technical documentation
• Created, publishing and managed the application Testing Strategy and Test Plan documentation process
• Managed the project plan using Microsoft Project and Created and presented project status reports to top management
• Participate in Design review meetings with lead developers, other SME’s and Management for upcoming projects and releases
• Co ordinate with Customer Master File (CMF) and Transaction Data Store (TDS) teams to make sure that customer, merchant and terminal Id information is accurate
• Creation and Validation of ISO and Text transactions for Credit, Debit (Concord), ATM, Check, EBT (Food Stamps and Cash Benefits) and IVR based on Global Payments functional specifications
• Execution of test data for various market types including Retail, Restaurant, Auto Rental, Lodging, MOTO and eCommerce
• Execution of test data for various card types (Visa, MasterCard, Discover and American Express, Diners and Private Label)
• Data validation using database query tools like TOAD and SQL Developer
• Interface testing between POS device and Host and Card Issuers/Simulators
• Co ordination with SME’s to make sure that Global Current Host does comply with Card Issuer Requirements
• Created test cases in Quality Center / Test Director for BRQs and FRQs from Caliber
• Tested various card issuer simulators configured for Tandem, Unisys and Stratus

Environment: Quality Center / Test Director, Caliber RM, TOAD, SQL Developer, CC Harvest

Configuration Management, PVCS, AIX, Oracle, Tandem, Unisys, DB2, Mainframe, Stratus,

Confidential , Newark, NJ

Sr. BA and QA Leader

• Business Process Assessment, Requirements Gathering and Elicitation, Gap Analysis and Impact Analysis of 5010 workgroup and JAD sessions
• Defined business requirements, data analysis and X12 mapping requirements for several conventional & Internet based medical and dental claims
• Participated in workgroup and JAD sessions, use case reviews, design meetings and risk mitigation
• Created Business Requirement Document (BRD) and Technical Requirement Document (TRD), Detailed design specifications and other artifacts for ASC X12 4010A1 to 5010 migration
• Conducted BRD walk through sessions with internal and external stakeholders
• Involved in forward and backward mapping for ICD 9 to ICD10 migration using General equivalence Mappings (GEM)
• Conducted ICD 9 to ICD 10 cross walk for 837 Professional, Institutional, Dental and other impacted Hipaa transactions
• Lead Provider Testing Using Hipaadesk and EDIFECS SpecBuider 5.1, Trading Partner Management and X Engine
• Involved in creating methodology document for HIPAA and HL7 implementation
• Interacted with different trading partners, TPL, Medicaid Subrogation and worked on solutions for EDI application integration into legacy Mainframe systems
• Acted as liaison between IT and business for requirements gathering activities being SME for all electronic claims and paper claims in UB-04, UB-92, CMS-1450 and CMS -1500 for Commercial, Medicaid and Medicare payers
• Worked in EMR/EHR environment with Health Information Exchange (HIE) which provides the capability to electronically move clinical information among disparate health care information systems while maintaining the meaning of the information being exchanged. The goal of HIE is to facilitate access to and retrieval of clinical data to provide safer, more timely, efficient, effective, equitable, patient-centered care
• Experience with Cerner Millennium, Eclypsis, Epic and Siemens Soarian systems
• Familiarity with McKesson Confidential, McKesson STAR Patient Care application and Epic Prelude / Cadence/Resolute applications, Hospital Information System, Laboratory Information System, Radiology Information System, PACS, Scheduling and Orders Results Management
• Communicate status updates to Project Stakeholders and PMO
• Involved in Quality Assurance. Involved in all six-level comprehensive Testing procedure (including Unit and Integration testing), participated in Status and Defect report meetings
• Built Test Data using EDISIM 5.0 for Unit and Regression Testing
• Test Cases, Test Plans for functional, system, regression and user acceptance testing in Quality Center for the following transaction sets:

Confidential, Baton Rouge, LA

Sr. BA and QA officer

• Enrolled Software Vendors, Billing Agents and Clearing Houses (VBCs) in Hipaadesk, a web based Hipaa testing tool from Edifecs, WA. Helped VBCs in carrying out their Hipaa compliant testing. Coordinated with Edifecs in resolving Hipaadesk partners X12/EDI issues
• Worked with Louisiana State Medicaid Management Information System (LA MMIS) / MITA Bulletin Board Service (BBS) parallel testing using QNXT Connect from Trizetto. Prepared weekly VBC List.
• Created companion Guides for ANSI X12 Version 4010 / 837 Institutional, Professional and Dental transactions using Spec Builder 5.1 Software from Edifecs
• VBC testing for Inpatient, Outpatient, LTC, ADHC, ICF/MR, SNF, Hospice, Home Health, Professional, DME, Rehab, Ambulance, EPSDT/KIDMED, Dental-Adult and Dental-EPSDT
• Stay current of EDI national formats and EDI industry changes. Manage the implementation and operation of new EDI clients. Manage all special projects and enhancements to the electronic claims environments
• Interface with client, EDI submitters, and state personnel. Direct EDI Analyst in the changes to requirement analysis on new and existing projects
• Worked in EMR/EHR environment with Health Information Exchange (HIE) which provides the capability to electronically move clinical information among disparate health care information systems while maintaining the meaning of the information being exchanged. The goal of HIE is to facilitate access to and retrieval of clinical data to provide safer, more timely, efficient, effective, equitable, patient-centered care.
• Train Unisys Louisiana Medicaid staff on software and the EDI process. Interface with Systems staff throughout full life cycle of project. Develop price estimates and change requests
• Develop project work plans and schedules. Market electronic claims and new services. Ensure contract compliance with all payers

Confidential, Southfield, MI 

 Technical Business Analyst 

• Involved with developing high-level business and technical requirements for HIPAA EDI Implementation. Consulted clients on the use of Implementation Guides and Trading Partner agreements for EDI
• Developed several baseline assessments for EDI, Privacy, and Security. Analyzed current business processes for areas impacted by HIPAA. Developed IT project plan for EDI implementation. Gathered data to successfully map electronic data from inbound and outbound X12 4010 formats
• Communicated with vendors on HIPAA compliance readiness for Administrative Simplification. Developed plans and tracking activities for HIPAA compliance in RCC project (Remedy, coping and coverage)
• Experience in EDI transactions, code sets, mapping and gathering requirements for inbound and outbound X12 formats, privacy and security assessments, gap analysis, architecture for clearinghouse development, and redesigning business processes
• Designed functional specifications for Hipaa transactions 4010 / 837 (Dental, Professional, Institutional), 835, 270, 271, 276, 277, 278 and arranged JAD sessions
• Worked independently within guidelines, coordinates end to end testing activities

  to ensure functionality and system stability for new and modified program code. Coordinated the testing for new and modified applications to ensure continuity

  of business operations

• Acted as liaison between sub-program teams and End-to-End testing team
• Interaction with subject matter experts (SME’s) in resolving business issues in each Blue Cross line of businesses while working on EDI eligibility and benefits requests in batch mode and real time using Blue Exchange pilot project
• Determine testing strategies and provided consulting to project teams to ensure that the testing process is in progress
• Document and assisted in the resolution of complex problems, gap analysis and issues covering Medicare and Medicaid etc
• Created and executed testing assets (test scenarios, test scripts, test cases, data sets and procedures etc) for end-to-end system test environment
• HIPAA compliant test data for 837 Institutional and professional claims using tools like Claredi and Foresight HIPAA Validator

Environment: NASCO, NPS, TSO, ISPF, JCL, CICS, DB2 and IMS. Rational, File aid, Expeditor, CA7, CA9, Dev Enterprise, Claredi, EDISIM, Hipaa validator (Foresight) and other tools from Peregrine and Compuware

Confidential, Berkeley Heights, NJ

Consultant

• Co-ordinate with Cap Gemini, AT&T and LEC’s (Local Exchange Carrier) to ensure the end-to-end EDI testing/connectivity as per LSOG (Local Service Ordering Guidelines) and OSS (Operational Service Support)
• Requirements review for various markets, Preparation of Test Plan and Detailed Test Cases and their review before execution in the LEC’s test environment
• Execution of AT&T customer orders (LSR and EU) for Standalone Loop only, Loop with Number Portability, Standalone Number Portability and Directory Listing orders in Intercom and generate the X12 / TCIF standard EDI Transaction Sets corresponding to these orders
• Mapping for the above mentioned transactions like 850, 855, 860 and 865 as per the ASC X12 standards for the Telecom Industry (TCIF) by using the Cap Gemini’s proprietary software/Translator
• Modification of Orbix (Corba) Interface between IBICS (Interim Beechwood Intercom Solution) and ECIP2 / ECIP3 (Electronic Communications Interface Platform) Gateway
• Validation of EDI Documents for Internal Testing, External Testing and Regression Testing for all the markets (RBOCS)
• Internal Testing was carried out using Simulator for generating PACK (+997), NACK (-997), PCONF (+855), NCONF (-855) and COMPLETION (865). External Testing was carried out successfully with BA-South, BA-North, Ameritech, Pac Bell, US West, and SBC with Eazylink VAN and Connect Direct