PROFESSIONAL SUMMARY:

Senior software QA professional with 16 years of experience in implementing proven testing methodologies, test planning and test case development, application and web test automation, load testing, configuration and troubleshooting of QA environments, incident tracking, and management of testing metrics.

TECHNICAL SKILLS SUMMARY:

Programming Languages

• Java
• Groovy
• C/C++
• XML
• HTML
• PERL
• VB6, C#.NET
• Fortran
• Bash, C Shell

Automated Test Tools

• SoapUI
• Test Partner
• Badboy
• Loadrunner
• QuickTest
• Test Director
• Canoo Webtest

Databases

• SQL Server 2008/05
• Oracle / SQL+
• PostGRE SQL
• Sybase
• MS Access

Operating Systems

• Solaris UNIX
• Linux (Ubuntu, Susie, Redhat)
• Windows Server 2003, Windows 7, Vista, XP, 2000, 98, 95, NT 4.0
• VAX / VMS

EMPLOYMENT HISTORY:

Confidential, Dallas, TX 

Senior QA Analyst

Responsibilities:

• Continued support for web services testing (see Confidential ).
• Developed MS SQL scripts to automate portions of Cost Basis testing.
• Improved datasets to expand test coverage for Cost Basis.
• Manual testing of TIDAL Enterprise Scheduler for jobs and data loads related to Cost Basis
• Development of database framework and front - end GUI for static data testing.

Confidential, Dallas, TX

QA Consultant

• Developed automation framework utilizing SoapUI and Groovy for testing Penson's correspondent-facing web services relating to ACH cash and wire transfers, mutual fund trading, customer statements and confirmations, encrypted logins and Securemail ID's.

Confidential, Dallas, TX

Senior QA Engineer

• Development of automated test scripts using Compuware’s Test Partner and VB6. Areas automated include the application UI, configuration during setup, and other back-end systems on SQL Server 2000 and 2005.
• Developed Excel VBA macros to automate the analysis and graphing of Perfmon test results of over 10,000 counters per test run, reducing processing time from two days to two hours while substantially increasing the analytical capabilities of the test team. Also developed macros to facilitate pair-wise test case reduction.
• Designed and developed reporting solutions with SQL Server Reporting Services, which included extensive use of stored procedures, user defined functions, and VB.NET code to improve report performance and functionality.
• Developed AutoIT scripts to automate EV build installations and to conduct light-weight performance tests.
• Developed interface to allow Test Partner scripts to update defect tracking database (Seapine’s Test Track) automatically.

Confidential, Carrollton, TX

Quality Analyst III

• Test lead for Core product center on OneSite (prior to reorg). Responsibilities include extensive testing of UI and back-end systems with Sql Server 2000, maintaining agile test environments across different staging areas, working with developers and business analysts to facilitate requirements, development of test cases, management of test metrics and incident tracking using Test Director, and providing test evaluation summaries for monthly PMC meetings.

Confidential, Bellevue, WA

Senior Quality Assurance Engineer

• Developed System, Integration, and Regression test plans and test cases for online customer and provisioning interfaces (TeleWeb, Valkyrie, VpnConfigWriter, e911, SmartVoice).
• Team lead for web test automation. Evaluated dozens of automated test tools for department and successfully implemented the Badboy web-testing solution.
• Developed comprehensive automated test scripts for regression and performance testing.
• Installed and configured builds on multiple QA environments; reviewed logs for installation or build-related issues.
• Executed manual and automated tests; managed test metrics and incident tracking using Change Synergy.
• Made recommendations to improve QA testing methodologies and guidelines.
• Worked extensively with developers to facilitate requirements for testing.

Confidential, Olympia, WA

QA Engineer (Engineer II, III)

• Test lead for Klondike, a comprehensive reporting tool which interfaces with Tekelec’s Sentinel LMS to validate billing and usage over SS7 networks.
• Developed PERL scripts to (1) automate Klondike testing using PERL’s LWP modules, (2) perform report comparisons, and to (3) simulate large CDR volumes from LMS for specialized test scenarios.
• Developed System and Performance test plans and test cases for multiple Klondike releases, and provided test evaluations to upper-level management.
• SmartPay3 - Online Admin and database tools for wireless carriers to replenish pre-paid accounts, and provide management of customers and rate plans over multiple markets. Responsibilities include documentation of processes and requirements for generating carrier reports; establishment of QA environment to mirror production support servers; development of System/Integration test plans and test cases.
• Teleblock / Do Not Call - A service for telemarketing companies to prevent call centers from dialing numbers on local, state, and in-house Do-Not-Call lists. Testing required extensive coordination between owner of the registries (Call Compliance, Inc) and carriers offering the service, which included verification of the data feeds to and from Call Compliance, creating SS7/TCAP queries using INET and MGTS, and analyzing the appropriate responses from the carrier switches. Developed test plans and test cases; executed test cases and provided results to project management.
• ASR Send / Receive - Online tools provided to customers (CLEC’s and Trading Partners) for generating Access Service Requests. Test lead responsibilities included development of System and Integration test plans, test cases, test case execution, management of metrics and incident tracking, and providing test evaluation summaries.
• VeriSign Global Title Translation Manager - Web-based internal application used to manage Global Title Translation changes on Tekelec switches. Developed regression test plan and test cases; executed regression tests and provided test summary to Application Analyst.
• Served as MGTS Administrator by performing protocol and hardware upgrades, along with day-to-day management of resource.
• Executed manual and automated tests; managed test metrics and incident tracking using Remedy.
• Enhanced testing methodologies and guidelines for QA department.
• Knowledge of SS7 protocols, Telcordia / Bellcore standards.

Confidential, Dallas TX

Sr. Quality Assurance Consultant

• CoP (Communities of Practice) leader for the Quality Assurance office.
• Implemented testing methodologies and guidelines for the Dallas branch.
• Provided resource and cost estimates for project proposals.
• Developed comprehensive test plans for Systems, Integration, User Acceptance, and Implementation.
• Rational Unified Process (RUP) Training.

Confidential, Arlington, TX

Sr. Quality Assurance Consultant

• Project test lead at Schneider National, a multibillion dollar transportation company located in Green Bay, Wisconsin.
• Developed comprehensive test for Carrier Portal website (Internet) and Alliance Planning Tool (Intranet). Test plans conformed to IEEE Standards and covered all phases of testing, including Systems, Integration, User Acceptance, and Implementation.
• Mentored junior testers and provided guidance in quality assurance practices.
• Conducted daily status meetings with team and provided daily progress reports to Project Managers, which included test metrics and incident tracking.
• Conducted User Acceptance testing and training for Schneider personnel.

Confidential, Ft. Worth, TX

Quality Systems Analyst

• Test lead responsible for testing web applications for major Fortune 500 retailer. Successfully tested three major releases of RadioShack Online, as well as several smaller projects.
• Analyzed requirements and developed test plans and test cases for all phases of testing, including Systems / Integration, User Acceptance, and Implementation.
• Developed LoadRunner test scripts for performance testing.
• Executed test cases and managed test metrics and incident tracking.
• Conducted daily status meetings with developers and testers, and provided daily progress reports to the Testing Operations Director and Project Managers.

Confidential, N. Stemmons, Lewisville, TX

Billing Systems Specialist

• Responsible for TeleGo production accounts exceeding $750K per week. Daily activities included the processing, balancing, and distribution of customer data for billing; analysis of reports and data for possible errors; customer notification of existing or potential problems; TimeTrack DBA.
• Developed utilities in C for special projects to satisfy customer needs and to enhance current testing capabilities. Also developed and executed test cases for TeleGo executables.
• Established guidelines for error management, and worked with business users to develop requirements for TeleGo enhancements.
• Knowledge of Concordia EMI, AMA, BCD, and EBCDIC-type call records.

Confidential, Dallas, TX

Quality Assurance Engineer

• Developed and executed test cases for Windows version of Easy Dental, a client/server application for dental practice management.
• Developed and executed automated test scripts using Microsoft Visual Test.
• Maintained multiple QA environments and conducted extensive hardware testing on printers and other peripherals.
• Program Change Request coordinator for QA department.

Confidential, Dallas TX

Quality Systems Engineering Consultant

• Responsible for researching, testing, and implementing customers under GTE’s new billing system, PRIDE. Responsibilities include working with customers during all phases of testing, writing test cases, researching requirements, creating test data and analyzing test results.
• Successfully implemented four major customers to production on schedule.
• Knowledge of Concordia EMI standards.

Confidential, Arlington, TX

B-2 Software Engineer

• Tested software involving electrical systems on B-2 trainer.
• Wrote PDL (Program Design Language) for B-2 software in C, Assembly, Fortran, and Pascal.
• Enhanced PDL generator in C/C++ to meet Northrop’s requirements for PDL generation.
• Served as courier for classified information between Northrop and Hughes Training.