SUMMARY

• Over Ten plus years of experience in testing Web, ERP and CRMapplications.
• 5+ years of experience leading On - Site/Off-Shore teams.
• 6 years of experience in automation and performance testing using Mercury and Rational tools.
• Proficient in documenting Test Plans, Scripts, Training manuals.
• Expertise in gathering Test Metrics through extensive use of test management tools.
• Strong foundation in QA Management, compliance with QA standards and developing audits and reports.
• 6+ years of experience in data validation testing developing SQL Queries on DB2 and Oracle databases.
• 3+ years of experience as business coordinator interacting with major stakeholders in UAT.
• Good working knowledge on Data Warehouse and ETL processes using Informatica and OBIEE.
• Extensive experience with software methodologies like Agile and Waterfall.
• Ability to work independently and in a team environment and capable of multi-tasking.

TECHNICAL SKILLS

CRM: Siebel CRM, Confidential

Reporting Tools: OBIEE, Business Objects

ERP: SAP R/3 (MM, PP-PI, SD, FI-CO and HR modules, Oracle Financial Applications

Languages: Java, .Net, VB, HTML, C, XML, PL/SQL and TSL

RDBMS : Oracle, DB2, SQL Server

IDE’s : Visual Café, Visual Basic

Automation Tools : Mercury QTP, Winrunner, Silk Tester (Segue)

Performance Tools : Mercury Load Runner, Rational Performance Tester

Defect/Test Mgmt.Tools : Mercury Quality Center ALM, Clear Quest, Clear Case, PVCS Tracker, RQM, RPM, JIRA

Operating Systems : Windows 95/00/NT/XP/07 and UNIX

Other tools : TOAD, WIN SQL

EXPERIENCE

Sr QA Analyst

• As QA Lead, was responsible for Planning, Scheduling and auditing and organizing Workload interfacing with Cross-Functional teams.
• Responsibilities involved in developing test scripts/cases for all services areas for System, System Integration, Interface and Data Conversion testing.
• Actively involved in Reviewing the Functional Requirements and Technical Design documents with the Business and Development Team.
• Involved in developing/reviewing the Test Plan document, suggested and made necessary changes in different areas such as Scope of Testing, Entry and Exit Criteria and on all phases of the Testing Life Cycle.
• Good working knowledge on managing the quality standards and delivering testing audits on various releases during the Software Development working in cross-functional and cross-organizational teams .
• Developed and executed test cases for all data loads from legacy applications using Informatica and validating the data loads from Source to Staging to Target. Validated the data executing complex SQL queries for all the BI reports.
• Developed test cases and supported the UAT team in executing the test cases and escalated the issues accordingly to Development, Business and QA teams.
• Developed automation test scripts for regression and data management for all Web and CRM applications on all critical business transactions using Selenium.
• Developed and executed performance testing scenarios using Rational Performance Tester. Reported the performance bottlenecks and delivered the Performance Analysis reports coordinating with multiple teams.
• Responsible for scheduling the test execution, defect status meeting and delivering the reports to higher management.

Sr QA Analyst

• The responsibilities include developing the test strategy, test cases for all the functionality Integrated with the Organizations Financial and Investment related applicationsGood hands on experience in developing the software testing process as per the Quality Management and Quality Assurance methods and standardsCoordinated with Business teams, Development and SMEs in gathering the functional requirements and validate the design documents in building the test cases.
• Involved in daily Scrum meetings and logged the day to day updates and activities in the story boards using the Agility application for each Sprint execution.
• Generated the test execution and defect status reports on a day to day basis and escalated the issues to both the development and business teams.
• Developed and executed test cases for all business transactions performed through mobile apps on iOS and Android operating systems using iPhone, iPad, Notepad etc.,
• Developed test cases for System, Integration and regression testing around all the business scenarios for Pricing, Compensation, Client Relationships, Companies, Opportunities and Contacts going through the Use Cases and the business requirements.
• Developed test cases for all the data validation on the BI reports from legacy applications for all the ETL transactions and escalated the issues.
• Developed and executed test cases for all the major business transactions and validating the data saon the migration of the CRM application Seibel to Confidential

 QA Lead Analyst

• Lead the team on both onsite and offshore environment.
• Responsible for delivering the test plan, test strategy and test metrics documents for all phases of the application releases.
• Scheduled review meetings for all test cases developed for integration, System, Functional and Regression testing involving the QA, Business and Development teams.
• Developed test plan and test cases for Web Services using SOAP UI.
• Responsible for scheduling the status meetings for both Test execution and defect tracking. Used HP Quality Center to documentdaily status reports.
• Coordinated regression and performance testing efforts developing the regression and performance test scripts.
• Coordinated and developed test plan, strategy, training manuals for UAT andhandled post production issues.
• Lead & managed Reporting standards, trends & metrics for internal/external projects in an Agile environment.

QA Lead

• Tested the integration between various applications (Web, CRM, ERP and reporting tools) in the day to day transactions as per the organizations demands and requirements.
• Lead team responsible for developing Test Plans & metrics for all phases &releases of applications implemented.
• Hosted daily status meetings for offshore & onsite teams and delivered daily status report on the testing activities.
• Coordinated with Business teams, Development and SMEs to gather functional requirements & validate design documents in building test cases for Functional, Regression and User Acceptance testing.
• Developed test cases for all the eCommerce applications which provides online purchases of various products and accessories manufactured by Dell.
• Developed and executed test cases for all Point of Sales systems using mobile apps (using iPhone, iPad) on different operating systems like iOS, Android etc.
• Validated the data on the payments and purchases processed through Mobile apps and escalated the issues.
• Lead test case review meetings toensure QA team fulfilled the high level business and design requirements.
• Developed test cases for migration from Siebel to Confidential generating reports for business components.
• Executed test cases for all transactions integrated with external applications on Web services using SOAP UI.

SrQA Consultant

• Developed and delivered Test Plan/Strategy documents for all application releases.
• Developed test cases for transactions involved in Manage Walk in Process, Manage Payments & Agreements coordinating with distributed teams for data set up & dependencies with other business processes.
• Used Rational Tools like RQM, RPM & Clear Quest for script development, test execution & defect tracking.
• Developed performance test scripts and customized reports using Rational Performance Tester.
• Involved in daily defect tracking & test execution status meetings and delivered reports to management.

Senior QA Tester

• Developed test cases for various reports based on the functional requirements and design documents.
• Developed SQL queries in DB2 for different metric calculations to generate the reports for different fields.
• Developed automated scripts for different queries in Siebel Analytics based on the business requirements.
• Developed reports, score cards for business requirements on all the available Dash Boards and Subject Areas for GUI and back end validation for the Siebel 6.3 to Siebel 7.8 Analytics Migration process.
• Developed test conditions for reports & scorecards on individual Customer Service Representative at Call Center level throughout the USA.
• Tracked the defects and updated the test documents in Clear Quest and Clear Case.

Confidential, Plymouth, MN 

Senior QA Analyst

• United Health Group, health insurance provider implemented Siebel CRM and Analytics for their customer service center.
• Responsible for identifying typical business scenarios and developing test scripts for both manual and automation testing for Quotes, Policies, Pricing.
• Interacting with Business, Development teams validating the issues in daily/weekly meetings taking a lead role throughout the testing phase for all the releases with both onsite and offshore QA team.
• Developed test scripts to validate the performance of the application for all the critical scenarios after migration using Load Runner 8.0
• Responsible for all the changes/enhancements made which are identified during UAT and played key role in supporting the Operations and Maintenance team.

Sr QA Tester

• Responsible for developing manual and automation test scripts for Trading Desk, Housing Community Development and LAPS/CAT Conversion applications.
• Arranged review meetings upon completion of the test scripts based on the business and design documents provided for all the releases.
• Verified the transactions for Service Requests, Opportunities, Activities, Reports and all other business requirements related to a House Loan Lender ship accounts.
• Developed different test scenarios for DATA verification for all the interfaces interacting with Siebel for all the applications.
• Was responsible for executing both the manual and automated scripts using QTP and updating the defect status using Test Director 8.0

QA Lead

• Developed test cases both manual and automation on all the Siebel and Oracle applications on Quotes, Pricing and Order Submission for Sales Force Automation processes.
• Executed the interface and integration testing scripts for the data upload using PL/SQL, MS Access for daily and monthly updates.
• Was completely responsible in managing the team playing a Lead Role interacting with the business users for System, integration and UAT testing and coordinating between offshore and on-site team.

QA Analyst

• Agilent technologies implemented Siebel 7.5 interacting with Oracle 11i Applications for more efficiency in developing their market network.
• Actively involved in developing test scenarios and test scripts for both manual and automation testing of Oracle Applications customized transactions of Finance and Manufacturing modules.
• Developed the performance testing scenarios for all the related transactions of GL’s, AP and AR’s based on the business cycle using Load Runner.
• Developed the test scripts on QTP to generate mails and necessary confirmations for various transactions related to warehouse management (like picking, packing and shipping of goods from production sites to customer site).