SUMMARY:

• Test management with over fifteen years of progressive QA experience in diversified fields and all phases of SDLC.
• Invaluable QA support provided to groups such as senior management executives, sales force and technology teams, third party vendors, etc. by coordinating, managing, and leading quality assurance testing efforts.
• Also a dedicated candidate that manages expectations, is results - oriented, and utilizes strong communication, writing, and analytical skills to execute and complete all projects

.SKILLS:

Testing Tools: HP/ALM Quality Center, Clear Quest; Service Now, Rational Robot; JIRA; OATS (QA testing); RCA (root cause analysis); Other Skills ORRS; PPM; Wealth Management; Siebel; CRM; SAP; LYNX; Client-Server; Oracle/Java Environments; SQL, TOAD; ASI; EBS/FXT; KEDIT text editor; Telecom experience WIN 11, 10, 8, 7, XP, 2000, ME, MS Office 2010, 2003/2007; MS Outlook, Project Mgmt; Notes; SDLC methodologies; CM tools, SCM; SharePoint/Livelink/QuickR/STAIRS

STRENGTHS:

• Excellent communication/writing skills in person-to-person, team lead and team liaison settings; great customer service skills
• Effective coaching skills to improve and empower associates to excel and achieve
• Self-motivated, high energy professional capable of managing team and multiple projects simultaneously
• Uses human and capital resources effectively within budget to meet and exceed business goals

PROFESSIONAL EXPERIENCE:

Confidential, Edgewater Park, NJ

QA Developer/Senior QA Tester (EDI Staffing)

Responsibilities:

• Review business and technical documentation; side-by-side work with Developers and additional subject matter experts
• Perform detailed Functional and Regression testing; test cases/scenarios creation and execution which improves opportunities for on-time and within budget completion
• Detailed Oracle Forms testing for clients projects; ORRS (large scale order management system)
• Tools used: TOAD, BCFPLUS; Service Now defect tracking system; DC-MRS Reports testing
• Detailed data creation/preparation for clients and vendors
• Review and compare data in various data tables which improves client readiness
• Define and track quality assurance metrics
• Daily Dev-QA team meetings attendee

Parental Caregiver

Confidential, Cherry Hill, NJ

• Care Plan preparation for a gravely ill parent
• Medical needs assessment in conjunction with all required medical and social services professionals
• Administer and Monitor all medications
• Assist with all basic and detailed needs (e.g. bathing, dressing, grooming, etc.)
• Prepared all (specialized needs) meals
• Housekeeping and laundry
• Internal and external transfer of the patient/parent (from one area, chair or room
• Transport (to all medical appointments and activities)
• Companionship for an ailing parent

Confidential

Eddystone, PA

Sr. QA Analyst - IT Contractor (Kylmar Solutions)

• Creation of test plans, test cases, and test execution; involving in-depth research to recreate user scenarios and customers defects; ran batch jobs; also perform other general QA activities
• Responsible for coordination with both on and offshore teams; and vendors
• COBOL (mainly) & JAVA environment (s) - end-to-end and validation testing responsibilities for major insurance clients (e.g. Aetna, Cigna, Physicians Mutual, etc.); worked directly with PMO to improve processes; client complaints and concerns focus
• Performed hands-on testing with client business teams and BAs; side-by-side work with business stakeholders; performed root cause analysis and analyzed large amounts of data
• Use of HP ALM Quality Center and Managed Service Desk (defect tracking and SRs); coordinate and manage team defects ;Validation and compliance activities; version control
• Worked closely with Developers, Project Managers, Account Executives, and Key Stakeholders
• Release Management responsibilities; Customer service/customer support activities

Confidential, New Brunswick, NJ

Database IT Specialist

• Train and apply Docspace management practices to all required documentation in the IT department
• Review requirements and processes; create and execute test cases; defect tracking and maintaining issues logs; performed RCA; collected and analyzed large amounts of data
• Responsible for Unit, QA, and Validation testing of created, reviewed, and modified documents for Key Contacts and other business users in the J&J Docspace system for an EBS Migration project
• Coordinate and work on a daily basis with the necessary SMEs and managers
• Dodd Frank compliance; SOX, 21 CFR 11

Confidential, Cherry Hill, NJ

QA Lead/Senior Associate

• Coordinated all of the work for various workstream teams such as Java, Siebel-CRM, OBIEE, Telematics, and EBS; with thirteen offshore QA resources; also performed direct hands-on testing
• Set up a new QA team; stream-lined processes in under budget & time-saving manners; and verified quality in delivered code; assisted during implementation of PMO
• Daily side-by-side work with Developers, Business Analysts, UAT team resources, and Project Managers
• Responsible for interviewing all offshore QA candidates and new resources
• Reviewed and approved timesheets for all offshore QA resources; Testing estimations
• Created test plans, test cases, used HP/ALM for requirements, hands-on test execution, defect management; created required IT processes; root cause analysis; worked with large amounts of data; focus on client complaints and concerns; compliance and validation activities
• Participated in QA (functional, regression, UAT, validation, etc.) testing of various client applications; which included defects (JIRA) management and test automation with Oracle App Testing Suite (OATS); mobile apps; UI; Web, Waterfall and Agile methodologies, etc.
• Reviewed and responded to in a timely manner to ongoing daily on/and offshore communications from multiple resources including the client; internal audits preparation
• Created and maintained QA weekly status reports for the client and project managers
• Lead weekly QA team meetings and daily calls with an offshore QA lead who worked under my direction; Customer service/customer support activities
• Lead weekly and bi-weekly meetings with project leads, client management, and key stakeholders
• Monthly LiquidHub and Client Executives Stakeholders meeting attendee

Confidential, Syracuse, NY

QA Manager/QA Lead

• Worked simultaneously on multiple as well as complex mid to large size Retail, CRM, e-Delivery, Annuity, Life, and Compensation projects; Regulatory compliance; process improvement
• Responsibilities included the creation, preparation, and conduction of quality assurance testing reviews, as well as development and execution of test plans and test scripts; status report creation
• Management of the entire testing effort from planning to closure for all work streams in the program; Also led UAT team, training, and preparation for “Go Live” production
• Overall usage of HP QC/ALM including defect tracking and generation of test metrics ; version control; focus on customer complaints and concerns; change management and validation activities
• Defined timetables and project plans; analyzed and estimated feasibility, cost and compatibility with other systems; Remedy tool used to log/monitor customer issues; Waterfall & Agile
• Led efforts for the implementation of an upgraded Compensation System which benefits thousands of whole life insurance and annuity clients; Managed testing with an on/offshore test team of 10
• Performed data feeds, flat files, and data warehouse testing; root cause analysis; effectively handled deadlines and pressure; Handheld devices testing (e.g. mobile phones)
• Chair Automated Work Distribution (AWD) meetings; AWD workflow testing; Customer support
• Worked directly with business clients, vendors, and internal teams to establish and maintain consistent test methodologies, and resolve testing process issues and defects; Remedy tool used
• Assisted with testing additional life insurance projects; internal audits preparation
• Possess excellent communication and writing skills thereby allowing for ongoing opportunities to work cross- functionally with various departments; executive/key stakeholders liaison for projects
• Company-wide Dodd Frank training; regulatory and compliance involved in all areas of testing

Confidential, Wayne, PA 

Sr. QA Tester

• Enabled client to prepare to “go live” ahead of schedule by successfully completing aggressive testing cycles; Adherence to SOX and all regulatory practices in pharma/healthcare industry
• Reviewed functional/technical specifications, requirements, change requests, defects (JIRA defect tracking), and traceability matrix; RCA; daily SharePoint usage; compliance/validation activities
• Types of detailed testing performed: Functional, Regression, Integration, UAT, Compatibility, Validation, and Smoke; also multiple browsers (e.g. IE, Safari, Firefox) and web testing
• Creation and manual execution of test scenarios, test cases/scripts through multiple testing cycles
• Daily test team meetings included working with SMEs (release management, development team, architects, etc.) to successfully complete all QA-related activities prior to deployment

Confidential, Hopewell, NJ

QA Lead

• Daily one-to-one/and group coordination with development teams and release managers improved various testing (e.g. integration, regression, functional, and UAT) cycle-related activities
• Led defect triage meetings; HP Quality Center daily usage; WMW testing; Remedy tracking
• Coordinated testing activities directly with business and technical team members; performed RCA
• Tested multiple browsers (e.g. IE, Google Chrome, Firefox); also web and validation testing
• Key attendee for (Business and Technical) management meetings; Project review status meetings; Release Management and Deployment daily testing-checkpoint meetings; data validations
• Change request management; customer care and complaints focus; Customer service/support
• Direct interaction with business partners and executives on a daily basis to improve processes, on current/upcoming releases, and issues; Prepared COGNOS reports for multiple meetings
• Company-wide Dodd Frank training; regulatory and compliance involved in all areas of testing

Confidential, Hopewell, NJ

Senior Engineer/QA Lead

Responsibilities:

• Assisted with allocation of testing responsibilities for the Wealth Management workstation utilized by more than 15,000 Financial Advisors in nearly 700 global offices
• Introduced and implemented standardized testing processes and QA documentation templates; Provided the QA Team with cost-cutting and time-saving measures
• Developed test strategies, test plans, business use cases, test scripts, test reports for manual and automated testing; Hands-on QA testing responsibilities; Dodd Frank compliance; validation testing; also UI and Web testing; verified large amounts of data
• Reviewed requirements; change management review; maintained/executed test scripts
• Hands-on testing: functional, integration, regression, smoke/sanity, and UAT; RCA
• SharePoint documentation/Test Repository; HP Quality Center/Test Director daily usage
• Branch 08 for Vista and XP testing; Web-based application testing performed also
• Managed multiple, ongoing, and overlapping projects; worked alongside Project Managers involved with PPM (Project Portfolio Management); process improvement
• Attended daily/weekly meetings with developers, application managers, and key business partners to discuss upcoming software releases and test cycle results; Change management activities; Customer service/customer support activities
• Defect tracking (Rational Clear Quest) responsibilities; business process improvements
• Created, updated and ran automated test scripts (Rational Robot) for functional testing of in-house applications; integrated third-party software components; ample manual testing
• Led and coordinated test activities (for 4-6 Analysts) to assess impact and production readiness of compliant software releases and hardware products
• Applications used include: Software Configuration Management, Project Center, Core Applications and Integration, Project Activities Manager, CRC 2.0

Confidential, Cherry Hill, NJ 

QA/Information Analyst

• In-depth, foundational defined benefits training; understanding of company architecture
• Develop and review testing strategies, test plans, test scenarios and test data
• Create test scripts from test specifications and business requirements; assist with improving QA standards and testing processes; analyze data; Compliance processes
• Lead test execution, evaluate results, manage defects, validation activities; provide weekly updates to PMO and senior management; QA work was hands-on; tested web browsers; customer service and customer support activities
• Some applications used during test preparation and execution are MS Access databases, SQL, Excel spreadsheets, KEDIT for Windows (text editor), and Database (DBM) Module (provides browser-local relational data storage for JavaScript web applications)
• Training newest project team members ; HP Quality Center defect tool used

Confidential, West Point, PA 

Sr. Testing Analyst

Responsibilities:

• Creation, maintenance and in-depth testing of scenarios/test scripts
• Performed SLC activities and testing in the following areas: User Acceptance Testing (primarily), system, and regression; Hands-on QA testing and validation responsibilities
• Mercury (HP) Quality Center defect tool usage for UAT activities; RCA and analyze data
• Management and tracking of defects with Clear Quest; change management activities
• Weekly Team Meetings Member; Key Lessons-Learned Team Member
• Daily side-by-side work with subject matter experts for Requirements, Data, Development, and Deployment Teams; focus on clients complaints and concerns
• Regulatory and compliance practices; SOX; 21 CFR 11

Confidential, Raritan, NJ 

Sr. Analyst Lynx/SAP Global COE

• Coordinated high-level projects for J&J Global Executives
• Involved with an SAP archiving initiative for Lynx Centers of Excellence teams
• Project/QA Lead - managed 4-6 team members per project
• Led end-to-end testing (manual and Mercury HP Quality Center) efforts and application support responsibilities; gathered requirements; Complete hands-on QA testing responsibilities; including overall UAT testing and “Go-Live”
• Coordinated and led -weekly team meetings re: SAP Financials and data lifecycle management; data archiving in the R/3 environment; RCA
• Created, distributed, and maintained weekly scorecards to management and executives; IM methodologies
• Archiving Strategy Development
• Researched and coordinated with various vendors regarding data integrity archiving; assisted with coordination of DART presentations; Customer support
• Created and implemented a data/information archiving strategy which was leveraged for the entire biopharma-organization; verified large amounts of data
• Project management activities; SOX and compliance; 21 CFR 11

Confidential, Bridgewater, NJ

Sr. Analyst –Test Manager

• QA Project and Test Lead (very hands-on); managed 4-6 contractors per project
• Managed and worked side-by-side with Sales and Marketing Organization, as well as with third-party vendors; compliance (e.g. HIPAA and SOX) and validated projects
• Continually fostered ongoing Business and Sector (PMO) partnerships via direct interaction; gathered requirements with Business and Development teams
• Center of Excellence support with additional operating companies to attain effective, harmonious working relationships; Familiar with Healthcare Compliance Guidelines
• Creation and maintenance of project documentation (i.e. project/test plans, and scripts)
• Performed various types of testing such as environment, system, regression, user acceptance, and validation testing; included web-based application testing; hand-held devices testing; root cause analysis (RCA); internal audits involvement
• Multi-Browsers (e.g. IE, Firefox) and web testing performed; clients complaints focus
• Management and tracking of all defects and system incident reports; HP QC/Remedy
• Led Weekly Team meetings, project status calls; key stakeholder and business liaison
• Managed and maintained SOPs; change management responsibilities, IM methodologies
• Created and presented biweekly project scorecards; Customer support activities
• Led vendor presentations and offshore team efforts; Quarterly meeting presentations
• Coordinated meetings with business partners to identify and analyze business requirements; conceptualize new processes; became familiar with company architecture
• Created solution definition documentation, use cases, and test cases
• Regulatory and compliance practices; SOX; 21 CFR 11

Confidential, Florham Park, NJ 

Lead QA Analyst/QA Manager

• Led efforts for all project life cycle tasks which included locating/troubleshooting bugs, writing use cases/test scripts, logging/closing problems, and white/black box testing (manual and Rational); Rational defect (Clear Quest) tracking tool used; UAT testing
• In a rapid implementation environment, participated in the developmentWeb-based publishing, health, and luxury apparel applications (multiple browsers)Interfaced with clients and executives to discuss project status, reports, and testing results: All QA work was hands-on; performed RCA; Familiarity with HIPAA Compliance

Confidential, Middletown, NJ

QA Test Manager

• Worked directly with project Developers/Programmers to implement/deploy
• Wrote, modified and executed test plans and test specifications documents
• Responsible for end-to-end (including white/black box), regression, and validation testing
• Created test plan and test tracking templates; hands-on testing and process improvements
• Created, updated and closed Modification Requests (MRs) for problem and incident tracking purposes (SABLIME system); RCA of defects; customer service activities
• Compiled statistical data for twice weekly tracking reports; focus on clients concerns