SUMMARY

• 9 + years of experience in Software Quality Assurance and Testing activities with 5+ years in Mobile testing Devices.
• Exposure and working knowledge of various industry types such as travel, tourism, banking, ecommerce and healthcare.
• 2+ year experience using Jira
• Experience using Selenium
• 3 year of Confidential ALM
• 3+ years of experience in web based software applications using Confidential technologies
• Ability to troubleshoot and multitask in a fast - paced and complex environment.
• 6+ year of experience using Quality Center
• Proficiency in defining, formatting and executing Test Cases based on Business Requirements ensuring the Traceability for the requirements throughout the testing process.
• Experience in various types of testing such as Validation, Functional, System, Beta, User Acceptance (UAT), Black Box Testing, Regression, Stress and Smoke Testing.
• Exposure and experience in different QA methodologies like Agile, Scrum, and Waterfall.

TECHNICAL SKILLS

• Strong Analytical & Quantitative Skills
• Effective Decision-Making Skills
• Excellent written and verbal communication
• Strategic Research, Analysis, Documentation
• Workflow Planning & Prioritization
• Interpersonal Skills & Teamwork
• Strong Mobile Device Testing experience

PROFESSIONAL EXPERIENCE

Quality Analyst

Responsibilities

• Created test plans and test cases as they related to testing project requirements to ensure the overall quality of software delivered.
• Planned, documented, evaluated and tracked testing results to ensure system applications are free from defects.
• Created requirement/test cases relationship using Quality Center (traceability)
• Reported bugs and defects utilizing in Confidential ALM 12
• Utilized experience with IVR, contact center, & knowledge management domain during sprint testing phases
• Owned and manage test environments, processes using RALLY

Quality Analyst

Responsibilities

• Applied knowledge of object oriented application design concepts to testing.
• Utilized web services such as HTTP/XML, SOAP, WSDl, UDDI and XML
• Created Test Completion Reports
• Testing complex software driven systems
• ETL Batch Job testing
• Executed SQL queries using SQL Explorer
• Tested Mainframe batch job processes using Confidential Job Management Console
• Executed black box testing
• UI Validation testing
• Created and executed Functionality and Regression Testing on Confidential Curam web application.
• Executed Javascripts through Eclispe using Selenium
• Create testing scenarios from functional requirements and detailed specifications using Confidential Rational Quality Manager
• Attend test entry/test exit meetings to achieve Go/No Go

Quality Analyst.

Responsibilities

• Used SoapUI to verify data flow through web services modules.
• Used Jira to organize defects and create bug reports
• Attended daily scrum meetings with project managers
• Performed Functionality and Regression Testing on Confidential Curam web application.
• Executed SQL queries using SQL Explorer
• Utilized Confidential Sharepoint to organize test cases
• Worked with system architects, and product development teams to identify and drive timely completion of critical product functionalities and services.

Software Quality Analyst

Responsibilities

• Identified Usability and workflow blockers within mobile IoS browsers.
• Executed Black boxed Testing of the web application in QA and UAT environments and creating bug reports in Jira
• Used Xmetal to validate XML markup and ETL testing
• Web Testing of DRC Online Correction System
• Validated UI on Window and iOS desktop workstations.
• Conducted GUI, Functionality, Integration and Regression Testing.
• IVR testing, Interactive Voice Response experience verifying data flow of voice response module.
• Attended business requirement review meetings with Business Analysts, Product Owner and Developers to analyze SDLC of the web application.
• Generated web based UI test procedures and implemented tests for a web application
• Executed VB Script in a .NET environment
• Followed and demonstrated an understanding of adopted processes/methodologies.
• Provide out of the box solutions for business processes and requirements.

Quality Analyst

Responsibilities:

• Tested the web application in multiple mobile device platforms - Android, IoS and Windows.
• Performed Black boxed Testing of the web application in QA and UAT environments and publish results in Jira and Quality Center
• Used Confidential ALM to organize requirements and test plans and defects
• Attended defect triage meetings with developers and project managers
• Performed Usability and Functionality testing on the Mobile and desktop website.
• Identified major Functionality issues and Usability Issues with site navigation and checkout processes
• Utilized Jira for Scrum planning
• Executed automated test scripts using Selenium
• Tested site in QA, Staging and provided tested deployment decisions for production
• Used Adobe CQ5 to author web content
• Identified key error handling issues and worked with developers to ensure a friendly User Experience.
• Designed and executed regression tests in Confidential ALM 11
• Validated the rendering of correct data in the application through different web services.
• Triaged defects to developers using Quality Center

Quality Assurance Analyst

Responsibilities:

• Validated the functionality of the shopping cart in conjunction with different parameters like promo codes, credit cards, field validations etc.
• Created new test scenarios and test cases for new enhancements and updates in Confidential Quality Center.
• Executed test cases in Confidential Quality Center.
• Performed Cross Mobile Device Compatibility Testing of the OOTN mobile site on the IPhone 4s,5, Android versions
• Analyzed business requirements for the application to identify gaps and improve the Business Process.
• Conducted Interruption testing on mobile devices to ensure web application can perform and manage interruptions
• Utilized Confidential Quality Center to log defects and assign to development team.
• Coordinated testing efforts with offshore development team in all aspects of functionality, usability, browser and payment and API integration.
• Performed exploratory testing of application in the different browser environments on Internet Explorer, Firefox, Chrome and Safari.

Quality Assurance Analyst

Responsibilities:

• Document test scenarios and condition and set-up test data.
• Work with BA and Development team to resolve issues in a timely manner.
• Create documentation and reports showing test results.
• Coordinate UAT and provide users test data and test cases to help them understand the newly developed application.
• Tested the integrity of credit card services system with already existing systems.
• Executed Mobile Performance testing to check behavior of the application under certain conditions such as low battery and bad network coverage
• Authored web GUI and UI test procedures and implemented tests for a web application in Scrum environment
• Identify approach and strategy to test products and deliverables.
• Executed automated test scripts using QTP
• Develop and maintain testing schedule/Test Plan.
• Coordinate testing issues and results with development team, vendor and business users.
• Performed routine Black Box Testing of the web application in QA and Prod environments improving testing methodology based on given time frame.
• Train customer/business partner/Users on testing methods and techniques during UAT.
• Maintain the test environment; Test data and assure stability in the test environment.

Quality Assurance Analyst

Responsibilities:

• Coordinated with Business Analysts and developers regarding issues with requirements, functional/user, acceptance testing.
• Created traceability between Requirements and Test Cases.
• GUI testing, ensuring usability of the web module BLACKBOARD
• Executed SQL Queries in Confidential SQL Server 2010
• Executed system testing to ensure application stability across compatible mobile platforms: android, ios 6, windows (MS Surface), and blackberry
• Involved in Testing Web Services developed for employees/teachers, students and vendors.
• Performed regression testing to verify that bug fixes did not break some other parts of the system functionality.

Quality Assurance Analyst

Responsibilities:

• Participated in test case review, defects review meetings and requirements walkthroughs.
• Created Requirements traceability matrix by mapping requirements to test cases using Confidential Quality Center.
• Validated the business/work flows of the system manually.
• Participated in developing module to verify end users credentials (CLIA, GMP, LIMS)
• Developed Test Plan, Test cases, Test scripts for testing the web application.
• Reviewed the Software requirements specification and detailed design documents.
• Maintained Test Logs, Test Summary reports and participated in defect review meetings
• Interacted with developers, Business analyst to resolve issues.

Quality Assurance Analyst

Responsibilities:

• Tested web based system for University Travel and ensured traceability logging bugs
• Verified the business/work flows by simulating system using SOAP UI.
• Involved in escalating issues with the Development teams for critical issues
• Measured performance of the website functionality using Apache JMeter
• Verified end user GDS request for information through Sabre Red XP
• Interacted with Developers in requirements analysis, design review, testing and documentation for application developed in agile environment.
• Actively participated in Scrum meetings, reviews and developed test scenarios.