SUMMARY

• An energetic and vibrant professional who will deliver projects with excellence using creativity, enthusiasm and with over 10 years of solid IT experience in both business analysis and project management. Skilled in software delivery management, process management, business requirement definition and client training.
• Technically rounded in multiple delivery methodologies, ITIL implementations, Business Process Automation, SharePoint delivery, quality assurance, and software development.
• Key combination of business knowledge, technical experience, and exceptional facilitation and communication skills to excel in any project and environment.
• Dynamic and strong in both leadership and team roles. Excellent understanding of Life Insurance, Healthcare, Medicare and Individual Annuities domain. Has worked for some of the Fortune 500 Insurance and Healthcare organizations.

EXPERTISE

• Proven track record managing small to medium sized projects using detailed project plans, status reporting, and RAID logs and mitigation
• Expertise and work - experience in a variety of software delivery lifecycle and change management methodologies, to flexibly establish a customer-focused approach for each project specific to the customer needs and product being delivered. Strong experience in both waterfall and Agile Methedology
• Detail-oriented and skilled in the analysis, design and re-engineering of system applications and business process improvement; uses structured system analysis methodologies, placement of business controls, diagramming data and process mapping, and applying Unified Modeling Language (UML)
• Experienced in the documentation of system and business requirements/specifications, design and development of use and test plans, conducting user acceptance testing, training, and implementing new processes and technology
• Outstanding communication, presentation and facilitation skills. Adept at creating and coordinating extensive communication channels to keep key stakeholders and team members apprised of goals, project status, and resolving issues and conflicts.
• Excellent business knowledge of Individual Annuity, Insurance, Healthcare and Medicare Domain.
• Skilled in software delivery management, process management, business requirement definition and client training. Technically rounded in multiple delivery methodologies, ITIL implementations, Business Process Automation, SharePoint delivery, quality assurance, and software development. Very proficient in both Agile and Waterfall model and methodologies. Key combination of business knowledge, technical experience, and exceptional facilitation and communication skills to excel in any project and environment. Dynamic and strong in both leadership and team roles.

TECHNICAL SKILLS:

Languages: PL1, JCL, MANTIS, C, SAS, Visual Basic, COBOL, VSAM, EZTRIVE, PL/SQL

 Databases: SQL Server, MS Access, DB2, SUPRA, Sybase

Operating System: Windows 2000, Windows XP, UNIX, MVS

Tools HP QTP, ALM, UFT, Selenium IDE and Selenium WebDrive, RequisitePro, JIRA

Confidential

QA Tester

Responsibilites:

• Remote Tester for various client website and mobile applications
• Responsible for Beta, Usability and Device testing
• Identify testing issues or areas for enhancement
• Provide client feedback based the testing performance and user experience of applications
• Also tested IS based applications for smaller organization
• Extensive usage of HP QTP ALM UFT and Selenium
• Managed all aspects of the project life cycle
• Dealt directly with business customers using the solid knowledge of healthcare and Insurance.
• Prepared and coordinated formal test plans for all levels of application testing
• Performed System Integration Testing and User Acceptance Testing
• Solely responsible to extract and document technology strategy and all individual project requirements from executives and develop into an implementation plan

Confidential, MN

Business Analyst and Test Coordinator

Responsibilities:

• Solely responsible to extract and document technology strategy and all individual project requirements from executives and develop into an implementation plan
• Gathered business and systems requirements directly from the business customers.
• Converted business requirements to function specification.
• Made Testing Strategy as per business requirements. Usage of proper Test Management tools. Defect Prevention activity.
• Attended daily scrum meetings to follow up on the sprints and backlogs.
• Timely reporting of scrum updates to all the stake holders.
• Prepared UAT plan and SIT plan.
• Created and executed test cases in Test Director and Quality center

Environment: MS Office, MS Project, MS Visio, Test Director, Informatica, Rational Suite (RequisitePro),Business Objects, Windows XP, SQL Server, QTP

Confidential, MN

Senior Business Analyst

Responsibilities:

• Critical role in the mentoring and development of junior team members in the area of business analysis and project management. Responsible for coordinating and seeing through the recruitment process for new technical team members and business analysts
• Gathered business and systems requirements directly from the business customers.
• Converted business requirements to function specification.
• Made Testing Strategy as per SOX requirements. Usage of proper Test Management tools. Defect Prevention activity.
• Designed use cases for migration to Microsoft Sharepoint server.
• Prepared UAT plan and SIT plan.
• Created and executed test cases in Test Director and Quality center
• Extensive communication with business customers from all lines of business impacted under this project. This involved getting in touch with BC’s across US and Canada.
• Managed end-to-end projects and project teams, focusing on excellence in timeline, budget, quality and customer satisfaction.

Environment: Windows XP, Unix, Mainframes, Oracle/SQL Server 2000, UFT, MS Visio

Confidential, CT

Senior QA Tester

Responsibilities:

• Gathering business and systems requirements directly from the business customers.
• Convert business requirements to technical specification.
• Provide support during user acceptance testing.
• Create and execute test cases in Test Director and Quality center
• Making Testing Strategy as per SOX requirements. Usage of proper Test Management tools. Defect Prevention activity.
• To frequently meet with business owners, project sponsors and technical staff to obtain information regarding the objectives of the customers
• To ensuring that project deliverables meet the customer requirements and expectations
• Create SIT plan for testing all the Output applications.
• Perform System Integration Testing

Environment: PL/SQL, Oracle, Test Director, Quality center, ALM and UFT, Mainframe, MVS, COBOL, DB2,

Confidential, WI

Developer

Responsibilities:

• To provide technical assistance to the Project Manager and Technical Lead in the development of Business Cases to support customer requirements.
• Create test plan and execute testing
• Requirement gathering for Database Logging for DB2, UDB, SYBASE, ORACLE and MS SQL Server.
• System consultancy
• Communication with various Database SMEs to find out the various logging criteria capturing options
• Installation, Testing and support of the new product SQL Guard from GUARDIUM for logging all events.
• Preparing parsing criteria for generating report through Sensage by feeding the data from SQL Guard and Mainframe.
• Analysis of existing security check of mainframe (RACF). Create and implement of batch job to pull System Management Facility related data to create report upon to monitor upon.
• Providing support to other team members
• Work for system improvement with changes and suggestions

Environment: Windows, PL/SQL, Oracle, Test Director, Quality center, Mainframe, MVS, COBOL, DB2, Microsoft Office suite, Microsoft Visio, Win-runner, HP QTP and UFT

QA Tester

Responsibilities:

• Testing, documenting and maintenance of company-wide claim processing system and sub systems on Mainframe
• Performing unit and integration testing and assist in system and user acceptance testing.
• Providing project planning reports, scheduling reports, issues and defect reports to management.
• Assist in development of training materials for new technology and process improvements.
• Analyze the requirements and created Test Strategies and Test plans to provide a head start to the QA team.
• Generating PL\SQL, MS SQL, MYSQL scripts for the extracting the data from the Oracle database, MS SQL 2008 and MYSQL databases.
• Interaction with client regarding the component list to be tested.
• Validating the same with rigorous regression testing.
• When in offshore, co-coordinating with the onsite counter-part.
• Mainframe Job Setup and Data Setup 
• Good domain knowledge of the end to end process
• Understanding the Business requirement and Service Requests

Environment: Windows, PL/SQL, Oracle, Test Director, Quality center, Mainframe, MVS, COBOL, DB2, Microsoft Office suite, Microsoft Visio, Win-runner, Rational Clear Quest, ALM and QTP

Confidential, WI

Developer and Tester

Responsibilities:

• Co-ordination with the off-shore team
• Create technical requirement document from business requirement.
• Support the commission system
• Coding for system changes and bug fix
• Create test plans.
• Perform System Integration testing.
• System consultancy
• Providing support to other team members
• Work for system improvement with changes and suggestions

Environment: Windows, PL/SQL, Oracle, Test Director, Quality center, Mainframe, MVS, COBOL, DB2, Microsoft Office suite, Microsoft Visio, Win-runner, SAS, UNIX, Mantis