SUMMARY

• Having 8 years of extensive hands on experience in software testing including Manual and Automation testing
• Executed testing projects developed on domains such as Banking & Healthcare
• Hands on experience on Test Estimation, Test Planning, Test Scheduling, Test Designing, Defect reporting and tracking, Test result analysis
• Involved working on Proposals and presentations with the client and created statement of work (SOW) document
• Expertise in performing Black Box, Functional Testing, Sanity/Smoke testing, GUI testing, Module testing, System testing, Integration testing, User Acceptance testing, IVR testing, Browser Compatibility testing, Involved End To End and UAT testing
• Well Acquainted with QA and software methodologies such as Quality Assurance Life Cycle (QALC), Defect Management Life Cycle, Software Development Life Cycle (SDLC) methodologies, Implementation knowledge of Agile, Waterfall etc.
• Excellent knowledge in Banking domain like Asset Servicing (CLMS, Workbench, INFORM, Benefit Disbursement), Investments (fixed income benefits, Index Servicing), OTC Banking
• Very good knowledge in Health Care domain like Claims (MEDICARE & MEDICAID), Member Enrolment & Eligibility
• Experience with both team and individual work environment
• Ability to quickly understand and interpret business requirements
• Expert knowledge in using HP Mercury Interactive Suite like HP ALM, QTP and Mainframe testing
• Experienced in debugging and executing the automation test scripts (JAVASCRIPT, VBSCRIPT)
• Very well versed in managing Incidents in Service Now (assigning to the right team, changing priority, defect logging, resolving etc.)
• Proficient in creating KPIs in ALM to track the project status in ALM
• Expertise in generating reports (extracts & crystal reports) and FTPing to client
• Extensive experience with Onshore/Offshore co - ordination model and in managing offshore teams responsible for Work allocation, Tracking and Team management
• Strong knowledge of Relational Databases, proficient in writing complex SQL queries and experienced in backend validation and ETL testing
• Extensively involved in middleware application testing by using XML messages through SOAP UI
• Experience in Project management, Estimation, Scheduling, coordination, Tracking and Delivering Quality work on time
• Proficient knowledge in Microsoft Word, Excel (VLOOKUP and Pivot tables) PowerPoint & Visio
• Ability to work on multiple projects with tight deadlines
• Excellent analytical, problem solving, decision-making, communication and presentation skills. Good team player with the ability to Lead, Manage and work independently in a time sensitive environment

TECHNICAL SKILLS

Operating Systems: Windows NT, Windows 2000, Windows XP, LINUX/ UNIX Server

Languages: J AVASCRIPT, VBSCRIPT , COBOL, C#, JAVA

DBMS/ Database Tools: MS Access, SQL, Oracle, PL/SQL

Tools: HP ALM , Facets 510, SOAP UI 4.6, Active Batch, Request Tracking System, Service Now, Visio

Utilities: IBM Utilities,TSO/ISPF, SPUFI, QMF, ENDEVOR, CHANGEMAN, OPCE, SAR, FILE-AID, INSYNC, XPEDITER, Webstrat,

Other Tools/Products: Test Case Management Tool, Lotus notes, Tools for Oracle application and development (TOAD)

PROFESSIONAL EXPERIENCE

Senior QA Lead 

Responsibilities:

• Analysed and Developed software test plans and test cases by working closely with the business partner
• Enrolling MEDIARE members by using TMG Enroll
• Creating TRR automation files by using MS Access
• Creating Test scenarios for different TRCs using TRR automation Tool
• Debugging TRR automation errors
• Creating enrolment & eligibility scenarios (changing plan, term, reinstatement etc.) testing scenarios in Facets 510
• Performing MWS testing with MEDCO input XMLs and sending response back to MEDCO by using SOAP/UI
• Triggering MEDCO reconciliation letters depending upon members status and creating extract into MEDCO compatibility mode
• Validated flat files coming from downstream systems and mocked up feed files by using vi editor
• Performed Back end testing by writing SQL statements like Join, Inner Joins, Outer joins and Self Joins used TOAD and SQL Developer
• Performed Backend/SQL Test for Insert, Update, and Functions
• UI testing of the online portal for Staging the MEDCO members
• UI testing for validating TMG Enroll rules (Company profiles, effective date, Class-id, Individual & group health Plan)
• Understanding MEDICARE TMG Enroll rules and fixing TMG enroll edits
• Creating scenarios of members eligibility and disenrollment and creating Daily, Monthly, Subscriber Activity extracts for Client
• Generating crystal reports (financial reports) by passing the correct parameter
• Connected remotely to UNIX servers using PUTTY and FTP files across different test environments by using Hummingbird and Command prompt
• Executed the UNIX shell scripts that invoked SQL loader to load data into tables
• Reviewed Error log files in UNIX box when order fails to load into SQL tables
• Creating FTP request via Service Now to send the file to client
• Managing Incidents in Service Now (assigning to the right team, changing priority, defect logging, closing etc.)
• Tracking Change Requests via RTS (changing status, assigning to correct team, updating comments etc.)
• Tracking and running test scenarios in ALM
• Managing a team of 4 and mentoring junior team members to bring them up to the speed

Confidential,Jessup, PA

Senior UAT Lead 

Responsibilities:

• Planned testing activities as per the Sprints
• Designing / Prioritizing Test cases based on Agile methodology
• Executed test cases as per the Agile Requirements
• Involved in understanding the mapping between 837 to facets
• Actively participated in making 835 BRD an industrial standard, scope & limitations of the system
• Participated in Leadership and Stand up meetings for UAT
• Involved in Cross functional technical discussions across business, dev and testing teams
• Created UAT Plan, Test Strategy and Kick off deck using Visio & MS powerpoint
• Developed E2E tests for UAT, functional testing in Edifecs, Regression Testing
• Co-ordinated with cross functional teams identifying and preparing test data (UAT, Regression, functional in Edifecs & Facets 510)
• Enroll MEDICAID members in facets using TMG Enroll tool and fixing the TMGE edits
• Mocking MEDICAID claims for E2E testing (Refund & Write off scenarios) in Facets
• Mapping BRDs and CRs to test cases as well as organizing in Test Plan and Test Lab
• Performing testing (through Edifecs and using Active Batch) and sending the extracts via FTP
• Cross browsers were used to simulate various users for testing across various user channels
• Leading and managing Agile Test team
• Provided defect metrics as per the Agile testing activities
• Maintained Traceability Matrix (KPI) to track the requirements to the test cases to ensure complete test coverage in ALM

 IVR Test Lead

Responsibilities:

• Managing the System testing across multiple projects driven in various IVR platforms
• Leading a team of 2-3 members by assigning allocated tasks, supervising testing progress and results and defining test approach on high level scenarios.
• Responsible of walking sessions with Salesforce Development team and others team members to determine the resolution and root cause of reported defects
• Designing and executing test plans and test cases for various business aspects of the retail pharmaceutical operation
• Validating the interaction between different IVR platforms, including the IB calls flow on the intended telephony switch behaviour for user's calls during business and closed hours
• Generating SQL queries to manipulate the database for testing purpose, to verify call logs and to retrieve System values
• Loading test data into the System using XML files for the execution of test cases
• Validated outgoing XML messages
• Sign off on all finished QA testing activities of the projects assigned, before the code is pushed to production. Supporting production deployment and the Business verification testing

QA Lead

Responsibilities:

• Primary responsibility is to build and Manage a 6 member onshore Testing team
• Performing manual testing for Claims as per benefit grid
• Writing script for loading claims into Facets 510
• Fixing bug for the test script
• Adjudicating the MEDICARE claim as per benefit grid and understanding the MEDICARE benefit rules
• Prepared Test Plan and Testing Strategy document
• Working closely with Configuration team to fix the errors in mapping
• Tracking the testing steps in ALM (TC executed, TC passed/ failed, Defect Tracking etc.) in ALM
• Provided execution status and required metrics for the testing activities on a daily and weekly basis
• Creating extracts like Check Register, Write-off, PCP, Account Summary, Refund, AR Balancing and FTPing to the client
• Involved & Supported UAT users with the required artefacts and data for execution business scenarios

Development Tester 

Responsibilities:

• Analysed and Developed software test plans and test cases by working closely with the business partner
• Analysing, Understanding and Estimating requirements
• Designing of Test Plan as per Waterfall model
• Responsible for reviewing test plan and test cases for Online Web Application
• Mainframe testing (both Batch & online using CICS). Job monitoring, JCL submission, parameter passing through JCL, CICS UI testing
• Developing COBOL code & JCL to develop test jobs
• Preparing test plan, test scenarios for regression testing
• Mocking test data for regression testing
• Performed UI testing to verify the GUI standards
• Created and Edited GUI map file
• Setting up testing environment and test data for Accessibility testing
• Providing support to client for UAT testing
• Initiated Defect and Triage call
• Providing daily and weekly status & metrics for the testing activities to Test Manager / Delivery Manager
• Supported UAT users with the required business scenarios and data
• Used Quality Center to manage the application testing process from Requirements coverage through test cases, defect tracking and reporting

Test Lead 

Responsibilities:

• Managed a team of 6 associates
• Analysing, Understanding and Estimating requirements
• Used Quality Center to manage the application testing process from Requirements coverage through test cases, defect tracking and reporting
• Involved in gathering testing requirements
• Co-ordination with the Offshore and the onsite manager
• Involved in designing of Test spec and Test cases
• Ran main frame JCL jobs to collect the data from Main frame systems and load them into Oracle Tables
• Defect Tracking and Management
• Updating daily & weekly task status to Offshore/Onsite
• Providing metrics for the testing activities
• Involved in the offshore/onshore team discussions
• Involved in designing of Test spec and Test cases
• Executed ETL test cases using SQL in the test environment
• Designing end to end Integration test case
• Preparation reviewing the Integration test cases
• Test Bed/ Test Data Preparation
• BVT, Sanity and Smoke test performed as routine
• End to End regression testing of the application on deployment/release
• Interacted with clients in Team meetings over telecom
• Sharing knowledge transfer on application with peers
• Tested for both positive and negative test cases
• Maintained 100% QA standards as per the client standards and adhered to the internal process

Test Engineer

Responsibilities:

• Involved in Manual & Automation Testing
• Prepared regression test Suite
• Maintained testing activities, documents and scripts
• Performed Regression testing after each Modification of the application, performed functionality testing
• Sharing knowledge transfer on application with peers
• Tested for both positive and negative test cases
• Involved in bug review meetings and Team meetings to
• Resolve technical issues.