SUMMARY:

• Strong exposure of Planning and execution of the projects involving UAT and integration of COTS products like Billing Systems( Kenan billing, Amdocs Enabler),
• Order Care Management, (Oracle Siebel CRM, Ericsson OM) Product Catalogue(EPC).
• Partner with Technology teams to work on the requirements analysis, Use case creation using Rally, HP ALM.
• Integration of enterprise applications using on Siebel Middleware, Façade.
• Have strong functional testing experience with both Web and Mobile apps
• Database Experience with Oracle, MS SQL Server and ability to write SQL queries.
• Data migration testing and data analysis for testing.
• Coordinate and/or create process playbacks and prototype reviews with business owners and internal review team.

TECHNICAL SKILLS:

Languages/Scripting: SQL, XML, Java, HTML, CSS

OS and Databases: Unix, Oracle, MySQL

Test Automation framework/Tools: Selenium Web Driver, SOAP UI, HP ALM(basic)

Tools and Utilities: TOAD, SQL developer, AEM 6.1, Concept WAVE 14.x(EOC), Eclipse, GitHub, Jenkins

Test Management Tools: JIRA, Quality Centre (QC), HP ALM, Rally

Testing and development: Waterfall, Agile(Scrum, Kan - ban),Shift Left and V -Model.

Methodologies: Continuous integration (CI), continuous test (CT), continuous delivery (CD) model.

PROFESSIONAL EXPERIENCE:

QA Assistant Manager

Responsibilities:

• Led a team efficient test engineers to test migration of a custom legacy CRM solution to Siebel system and multiple feature enhancements.
• Performed Integration, E2E testing of Vodafone legacy applications with new Siebel implementation. Legacy applications included IN system, Bundle management system, Billing system and Web Portals.
• Delivered thorough QA testing reports that determined product quality and release readiness.
• As a lead, mentored rookies in the team to help them ramp-up, reviewed test cases developed by the team, clarified doubts in the team w.r.t. product functionality.
• Automating the customer web portal using Selenium webdriver framework.
• Addressing areas profile creation/updating, bundle management, e-commerce, payments.
• Good knowledge of HTML, CSS.
• Led an initiative to establish and implement KPI's like defect rejection ratio, test execution productivity, test effectiveness which resulted into an increase in stakeholder satisfaction due to creation of measurable transparency and helped us in planning and estimating for our future projects.
• Performed root cause analysis on defects and used 80/20 rule to prioritize opportunities for training, preventing further defects and saving 12% of team’s total time.

 Sr. Analyst

Responsibilities:

• Managed various small size project involving Confidential web content and Search pages which involved -
• Work with the business and development team to design and implement system modifications.
• Worked on new implementation of TMO search page from development to deployment on various technical layers of the E2E system.
• Creating test strategy based on application domain area expertise .
• Worked with DevOps Team for new enhancements or maintenance activities.
• Reporting: Test coverage, Schedule variance, defects clustering areas.
• Tracking aging defect, set up call to resolve the dependencies and finding out the workaround.
• Researches production issues and supports the Application Support group as needed. Assists business in articulating enhancements to resolve issues.

Test Lead - Ericsson

• Contributed towards Testing for Order Care management system which automates the orchestration of complex service order structures and responsible for validation, decomposition, order processing.
• Worked in CI, CD environment with the use of GitHub for merging the code and Jenkins for deployment.
• Led the testing of Order Care (Concept-wave) system integrated with SAP CRM system via SOAP which included Order Management, Customer Management, Campaigns, and Promotions.
• Web Services testing (SOA) using SOAP UI and validating the order decomposition.
• Automating the UI Test cases with selenium for regression test suite.
• Acted as the primary point of contact for all testing delivery activities for various stakeholders and worked with dev ops team while delivering and launching a new enhancement.
• Performed daily day defect triage and reviewing defects with multiple development team with geographical dispersed team.

Sr. Test Engineer

Responsibilities:

• UAT for Amdocs and Siebel systems across different features, which involved working with vendor’s teams, across different countries, remotely.
• Reviewed the System Test cases and made UAT plan and test suite.
• Maintaining and setting up application/test environments, test data and another prerequisite
• Planned and executed System Integration Test Plan for Systems comprising of Rating, Billing, Invoicing, Payments and Collections and facilitate the review of Test Plan and Test scripts with Business and architects, followed by walk through to gain consensus and approval at client site.
• Executed E2E testing involving the billing system and Siebel with legacy system, dealt smartly during deadline slippages and continuous requirement tweaks /changes.
• To gauge requirements coverage, implemented Requirement trace-ability matrix to link Business Requirement Id, HLD, Use-case ID, Test phase and status

Test Analyst

Responsibilities:

• Worked for 2 major clients at Infosys including Telstra, Australia and British Telecom, Confidential .
• For Telstra, Australia.
• Performed UAT of Confidential System.
• Executed automation scripts using QTP for regression suite.
• For British Telecom, Confidential
• Performed end-to-end Functional Testing in Telecom domain for BT Group.