SUMMARY:

• About Eleven years of Professional Experience in IT as Software Quality Analyst in testing software applications for the defect free implementation of the software products.
• Responsible for Quality Assurance (QA) testing of Client/Server, Data warehouse, Mainframe and Web based Applications and Work experience in various Industries like Retail, Financial, Loyalty, Insurance and Telecom.
• Experienced on Automated Testing using JAVA, Selenium Web Driver and TestNG frame work.
• Very well versed with testing Rest/SOAP API. Parsing through XML and JSON objects.
• Configured Jenkins build jobs for continuous Integration of source code from Repository and launch of Regression Testing.
• Expertise in Selenium Web driver, Selenium Grid and continuous integration of projects using various build tools like Maven, GIT repository, Ant, Gradle and Jenkins.
• Very well versed with Apache Maven structured projects, including dependencies for POM projects.
• Good experience on testing in various Retail Systems (POS, SCO, Hand Held Devices (Motorola 3190 & 3190Z), Mobile Carts and Mobile Devices)
• Expertise in using various Test Management and Defect Tracking tools like Test Director, Bug Tracker, JIRA, HP Quality Center/ALM, Test Manager for prioritizing defects and enhancement requests after base lining the requirements.
• Extensively performed in User Acceptance Testing, Functional, Black Box, Back End Testing, Integration and Regression Testing, Usability Testing, IVR Testing, Batch Testing, Component Testing, SOAP UI, and Migration Testing.
• Extensive experience in all phases of a full life cycle SDLC processes, system testing techniques and methodologies like - Agile and Waterfall
• Experienced and Certified Scrum Master.
• Leadership Skills - Ability to Lead Multiple Projects and ensuring seamless communication between Onsite and Offshore Teams.
• Expertise in Data Validation and Verification using various databases such as Oracle, Teradata, SQL Server using PL/SQL for Data Integrity and involved in data gathering as well as creating and maintaining test data.
• Frequently interacted with cross functional departments to the Impediments and monitoring their progress in a fast-paced environment and maintained detailed project status and deliverables.
• Motivated self-starter with exceptional team building, interpersonal skills, superior professional skills by working independently and as a committed team player and a quick learner with a positive attitude and flair for innovative ideas.

SKILLS:

Test Automation Tools: QTP, Selenium WebDriver/IDE/GRID, SOAP UI

Test Frameworks: TDD, BDD

Defect Management Tools: QC/ALM, JIRA, TFS, First Choice, BUG Tracker, Test Director, Admin Track and Visual Studio Test Manger Tool.

Languages: C, C++, SQL, PL/SQL, COBOL, ASP, VBScript, JavaScript, HTML, XML, JSON

Operating System: Windows 2008, Windows NT, Windows XP and UNIX

Data bases: Teradata, SQL Server, Oracle, DB2 and MS-Access

Web services Tool: SOAP UI, POSTMAN

Dev OPS: Jenkins, Data Manager.

PROFESSIONAL EXPERIENCE:-

Confidential

QA LEAD AND OFFSHORE COORDINATOR

Responsibilities:

• Prepared Master Test Plan Document for QA Manager, Test Strategy Document and covered the Q4M Process and total functionality of the applications for the Client.
• Created Retail Systems Test Approach Document and presented to Project Team to Verify the Test Strategies.
• Created Test cases scenarios as per the Technical and Functional requirements document to check integrity of the functions.
• Worked on the Highly Complex Integrated Applications in Affinity and Performed the End to End functionality testing in all the release.
• Performed Functional, System Testing, System Integration, Performance, Regression, and Data Integrity/Validation testing for Client/Server Applications as well as Web Applications.
• Responsible for Production Support activities - research/troubleshoot issues identified in production. Replicate issues in QA environment as well as communicate resolutions and workarounds to Production Support Teams as well as communicating with Users.
• Performed automated Web Services and XML testing using Soap UI and validated SOAP response for Integrated Applications System.
• Designing automation test suites for enhancement on Functional and Regression testing using Selenium WebDriver, Eclipse, Java, TestNG. 
• Developed test   automation   frameworks including modular and reusable test   automation   frameworks with function and libraries for various s, Page Object Model and TestNG projects using Selenium Web driver.
• Experience in using TestNG case priority, TestNG Parameters with TestNG.xml and DataProvider to create Data Driven Testing and sending emails with screenshot of test reports.
• Performed compatibly testing using Selenium Test Grid for testing the compatibility of the different browser in different platforms. 
• Performed testing on Web and Mobile applications on Android and iOS devices.
• Performing the Back-End testing to ensure data consistency on the multiple Database Environments (Oracle SQL Developer, SQL Server).
• Procedure followed for defects inception and resolution in BUG LIFE CYCLE by ALM (Quality Center), JIRA, First Choice.
• Responsible for Identifying the crashes and issues in production using Splunk Reporting Tool and Debugging the logs using Bare Tail and Bare Grep
• Involved in reviewing the test specification of all the interlock applications, identifying the risks for the program by understanding the code merge/data refresh dates of all the upstream applications, worked closely with development teams to understand the technical design, involved in communicating to the interlocks and monitoring their progress 
• Facilitated Defect Status Meetings and Provided Senior Management with Test Execution Report and Defect Management Metrics.
• Capable of meeting tight deadlines with excellent overall project life cycle experience and Team Spirit. 
• Coordinate with On-Shore and Off-Shore QA teams and other cross functional teams.

Environment: Selenium WebDriver, Selenium Grid, TestNG, Maven, Java, J2EE, Junit, JMeter, Eclipse, HP-ALM, JIRA, First Choice, Oracle SQL Developer, SQL Server, Splunk, XML Pad, Soap UI, Bare Tail, Bare Grep, SharePoint, WINSCP, Putty.

Confidential

TEST LEAD AND OFFSHORE COORDINATOR

Responsibilities:

• Responsible for gathering and understanding the Business Requirement Documents and developed project Test Plan and Strategy document for multiple client Implementation Projects.
• Involved in creation of detailed support documentation including requirements, technical specifications, user stories, acceptance criteria, data flows, workflows, Operations, backlog items and training materials; updating constantly in the confluence wiki.
• Worked with the different stakeholders to gather, analyze, prioritize and define user needs and requirements for fixes and enhancements to the Product.
• Involved with BAs and Solution Architects to create and test program configuration and solutions to all the program scenarios and to create interfaces that improve data content and presentation in a fast-paced agile environment.
• Extensively involved in the entire End to End QA activities such as Creating and Executing Test Scenarios/Scripts for Batch Processing Testing, Web Services Testing for SSO and API’s, Website Testing, Program Configuration Testing, IVR Testing, Integration Testing for TS2-TLP Optimization and Users Acceptance Testing with Clients.
• Responsible for creating Automation Test Scripts by using Test Factory for Batch Files such as Inbound, Outbound Files validation and Job scheduling using Control M.
• Extensively involved in Database testing by performing complex data analysis in Oracle database environment for Data validation and Verification of all the activities through website, batch and Real-time for clients’ accounts.
• Creating Automation Test Suite for Regression via Eclipse.
• Creating and Testing Standard, Custom Reports using Hyperion for ROI analysis, Program performance analysis for Loyalty programs and ensured that all data is correctly captured and verified to prevent errors and potential financial losses.
• Involved in Risk assessment and Mitigation plan meetings and prepared documents by using analytical skills to review interpret and diagnose issues of any outstanding defects or issues in a timely manner and created Gap Analysis for each specification.
• Created Sprint Task using GAIA and Logged defects, created tickets and assigned to concerned team members using JIRA.
• Mentored new team members, assisting in onboarding training sessions and guided offshore testers in daily activities.
• Extensively involved in End to End testing activities and ability to resolve critical project issues by working effectively with Development, Tech Ops, ETL and Project teams.
• Ability to communicate project goals and objectives, project status and deliverables with Team members and Mangers.
• Involved in Scrum Meetings like Daily Stand-ups, Sprint Planning, Backlog Grooming, Sprint Retro, Demo and Scrum Team Training.
• Involved in Production Support activities/research during several Mocks, Dress Rehearsal and Go-live. Performed First Occurrence Monitoring testing until business as usual.
• Performed Daily/Weekly Configuration release and Deploying builds by using Jenkins.
• Working in a highly complex, and managed multiple priorities, projects and commitments in a fast-paced environment.

Environment: Test Factory, JIRA, Oracle, Hyperion, Soap UI, Postman, Data Manager, Jenkins, Taxon, Eclipse, JMAX, Junit, Stash, Git, Gradle, SharePoint, Confluence, Putty, WINSCP, Ultra edit.

Confidential, ATLANTA, GA

SR.QA ADVOCATE AND LEAD OFFSHORE COORDINATOR

Responsibilities:

• Responsible for gathering and Understanding the Business Requirement Documents. 
• Prepared Master Test Plan Document for QA Manager, Test Strategy Document and covered the Q4M Process and total functionality of the applications for the Client.
• Created Retail Systems Test Approach Document and presented to Project Team to Verify the Test Strategies.
• Created tester’s guide material for the Size Profile Analysis project. Conducted training sessions for the offshore QA Tester Engineers and Coordinated testing efforts.
• Responsible for preparing and maintaining the Testing Deliverables in the SharePoint (Team Site) and verified traceability of Test Conditions to Test Cases.
• Created Test cases as per the Technical and Functional requirements document to check integrity of the functions based on the scenarios.
• Performed Manually Functional, System Testing, System Integration, Regression, and Data Integrity/Validation testing for Client/Server Application.
• Backend Testing is done by generating the DBQL and Macro Validation by using Teradata and SQL Server to match with Source Table.
• Facilitated Defect Status Meetings and Provided Senior Management with Test Execution Report and Defect Management Metrics.
• Created Daily/Weekly Status Report, QA inputs and Monthly Metrics for the project records.
• Executed Daily and Weekly Batches for Online and Databases.
• Managed, Documented and Controlled all project Test Cases, test scripts and test results in the Project repository using Microsoft Test Manager Tool for SPA project.
• Ensured to analyze the bugs and the issues are discussed with development team in fixing the defects and defects will be raised and updated in the QC/ ALM (Defect Tracking Tool) and followed the Procedure in the BUG LIFE CYCLE.
• Managed, Documented and controlled the project Test Cases, test scripts and test results in the Project repository using Quality Center/ALM for DCM project.

Environment: Quality Center/ALM, Teradata, SQL Server, SharePoint, SPA Application (.NET), TFS, MTM, JIRA and Teradata Demand Chain Management (DCM) Application.

Confidential, ATLANTA, GA

SENIOR QA ENGINEER AND LEAD OFFSHORE TEST COORDINATOR

Responsibilities:

• Created QA project plans for Infrastructural projects in all phases of the Project Life Cycle.
• Handled Multiple Project and delivered on time by schedules through active coordination with team members and management
• Prepared Master Test Plan Document for QA Managers, Test Strategy Document and covered the total functionality of the applications for all Clients
• Created Retail Systems Test Approach Document and presented to Project Team to Verify the Test Strategies.
• Defined, maintained and delivered Test Preparation & Planning, Test Execution and Defect Metrics for all Client Access Applications to Senior Management.
• Created tester’s guide material for the multiple software project releases and enhancements. Conducted training sessions for the onshore and offshore QA Tester Engineers and Coordinated testing efforts with other Client Access teams and Vendors.
• Tested various scenarios on the POS, SCO and Handheld devices (First phone, Phone Juniors, Motorola 3190 & 3190Z, Scanners) using different tender types and validated the database against the frontend as well as tested various Web applications and verified traceability of Test Conditions to Test Cases.
• Backend Testing is done by SQL Server for data Validation and Executed SOAP UI for Web Applications.
• Responsible for Batch Processing and executed Daily and Weekly Batches for stores via UNIX.
• Validated complex HOST SQL queries on Mainframe environment using DB2 database
• Responsible for preparing and maintaining the Testing Deliverables in the SharePoint and to Create, Review and Document reconciliation processes and procedures. (SOP)
• Facilitated Defect Status Meetings and Provided Senior Management with Test Execution Report and Defect Management Metrics.
• Ensured to analyze the bugs and the issues are discussed with development team in fixing the defects and defects will be raised and updated in the QC (Defect Tracking Tool) and followed the Procedure in the BUG LIFE CYCLE.
• Executed automation scripts using QTP and QC for Monthly Regression Patch and Enhancement projects.
• Managed, Documented and Controlled all project Test Cases, test scripts and test results in the Project repository using Quality Center.
• Performed System Testing, System Integration, Regression, Batch, Component Testing, Usability, Build Validation Testing, Mobile Testing, Compatibility Testing and UAT Testing for Store and Non Store Applications.
• Responsible to prepare all project documents for IRB Approval.

Environment: QTP Quality Center, SQL Server, DB2, Mainframe, SOAP UI, CITRIX, UNIX, Dot net, Java, MS Office, SharePoint.

Confidential, NEWARK, DE

QA LEAD AND OFFSHORE COORDINATOR

Responsibilities:

• Responsible for gathering and Understanding the Business Requirement Documents. 
• Prepared Master Test Cases and covered the total functionality of the applications for all Clients
• Accountable as an Onsite Coordinator for Managing & coordinating QA onsite/offshore resources for the project testing.
• Provided training to Offshore Team members and Mentor team members on complex issues in order to grow the knowledge base within the team.
• Generated test cases, export requirements into the Quality Center, run manual test cases from test lab and log defects from defects module.
• Created Test Plans, Master Test Case Documents and Test Specification Document for the User Acceptance Test (UAT).
• Analyze the issues or enhancements and prepare Test Plans, Test Data, Test Cases in QC, perform testing.
• Performed Positive & Negative Testing for Lock Boxes as per each Lock Box requirements
• Implemented software testing life cycle (STLC) to perform End to End Migration Testing and worked on Change Control issues and enhancements for Wausau Application
• Accountable in reviewing the offshore team member's deliverables.
• Responsible to verify the Billing Reports which have been generated by Mainframes from the backend.
• Ensured to analyze the bugs and the issues are discussed with development team in fixing the defects and defects will be raised and updated in the (Defect Tracking Tool) and followed the Procedure in the BUG LIFE CYCLE.
• Responsible for preparing and maintaining the Testing Deliverables in the SharePoint and to Create, Review and Document reconciliation processes and procedures. (SOP)
• Generate the Batch Summary Reports to Process the Accounts Receivable Files and (ICL) Files from Oracle database.
• Responsible to verify that the Lock Box records in the output file are validated according to the system and Client requirements and uploaded in the NDM Server.
• Responsible for creating the Test Deliverables and reporting to management which includes issue escalations

Environment: Quality Center, CITRIX, FoxPro, Oracle, Mainframes, MS Office, SharePoint, FD Issue Tracker.

Confidential, NORCROSS, GA

SENIOR QUALITY ANALYST AND OFFSHORE TEST COORDINATOR

Responsibilities:

• Developed detailed Testing Methodologies, Test Metric’s, Test cases, Test Procedures and writing test cases to test the functionality of the application by using Quality Center.
• Ensured during the testing activity errors were Entered, Tracked, reported, and Analyzed using Mercury Quality Center.
• Responsible to interact with Developers and Project managers to determine requirements (Test Cases, Test Data and Bug Report). And to ensure effective coordination between development team and testing team
• Responsible to attend daily standup meetings with Business Analyst and Project managers and understood various process plans and functionality in detail.
• Accountable as an Onsite Coordinator for Managing & coordinating QA onsite/offshore resources for the project testing
• Performed Functional, System and Regression Testing of the application during various phases of the development
• Responsible to discuss the issues on various bugs and attached screen shots of defective screens using Quality Center and created work order items for bugs through TFS to the developers.
• Provide weekly status reports based on performed tasks.
• Executed web services testing using SOAP UI for XML Project.
• Developed and executed SQL Queries to perform database testing.
• Performed Validation Testing on the application navigation for various scenarios and reported the errors.
• Analyzed and interpreted reports and graphs for the test cases generated through Quality Center Document Generator.

Environment: Quality Center 9.0, C#.Net 1.1/2.0, Cobol, SOAP UI, SQL Server 2005, Windows Vista/XP, XML, TFS.

Confidential, NORCROSS, GA

QA ENGINEER

Responsibilities:

• Ensuring to involve with the analysis of gathering the Business Requirements specification for auto insurance warranty, Test Planning, Test Development, and Test Execution and developed Test Plan, Use Cases/Scenarios with Master Plan for Integration Testing.
• Created Test cases as per the Technical and Functional requirements to check integrity of the functions.
• Performed Integration, System, Functional, Regression, Database, Cross-Platform testing, User Interface, GUI, System and Ad-hoc Testing
• Performed Regression Testing and Integration Testing for every releases in the application & hot fixes using QTP.
• Created detailed Test scripts to include the step by step navigation, data input and expected results
• Responsible for the test case reviews and defect review meetings under team lead supervision.
• Generated detailed reports of the bugs, the pass-fail reports and the Test results using Admin Track as bug tracking and reporting tool for management analysis
• Generated Test Summary report after completion of every iteration.
• Created SQL queries to validate the database and test its integration with the front end to ensure the data mapping.
• Responsible to work on multiple QA Projects simultaneously and prioritize the tasks between the projects as needed and Monitor the test results and capture the screen shots and include in the test results.
• Ensured to follow up constantly with development team to verify bug fixes and updated bug status. And maintained good communication with internal customers and team members.
• Responsible to handle other duties as assigned to this position.

Environment: QTP, Admin Track, C#.NET, ASP.NET, UNIX, SQL Server, Windows XP, SQL Reporting Service, MS- Office.

Confidential, RALEIGH, NC

QA ANALYST

Responsibilities:

• Responsible to review Business requirements and performed Integration testing, system testing, and regression testing.
• Ensure to Update the test plans and test scripts for regression testing if required and adding new test cases for new functionality/enhancements
• Responsible to interact with the development team in a walkthrough to understand the testing requirements of the product and perform required testing and provide feedback and involved in requirements and design walkthroughs throughout the project lifecycle.
• Performed automation testing using QTP, developed test script and executed for functional and regression testing and used checkpoints to check properties of various objects using QTP.
• Generated detailed reports of the bugs, the pass-fail reports and the Test results using Test Director as bug tracking and reporting tool for management analysis
• Generated reports based on various criteria to get an update were generated. Did defect verification and validation in terms of recreating/reproducing the defects. Prepared, implemented and maintained test documentation for each release of the application.
• Ensure to prepare status reports and update the defect-tracking tool and assigned to the appropriate POC in the development team to have it addressed.

Environment: Test Director, CABD application, CICS application, PBS, ASP, VB script, JavaScript, SQL server, QTP.

Confidential

QA ANALYST

Responsibilities:

• Analyze the requirements for the projects and to understanding of Test Methodologies and Test plans.
• Responsible to involve in peer Reviews and Team Walkthrough for the project as per Test methodology.
• Performed System testing, Integration testing & Regression testing of the application
• Testing E2E Telecom Billing Application like CARE, Bell Canada Online Bill Manager.
• Testing System Implementation Documents (SID) for UEA (User Experience Approvals) for Voice and Data products for promotional purposes and executing Billing processes for Voice and Enabler Data for Monthly Bill Cycles and IVR to activate mobile accounts.
• Testing Insurance Clients Billing Application for California Medical Billing System, Athena Insurance Billing System and SM Billing System.
• Using Toad (Oracle) to execute and perform SQL query to validate back-end table updates.
• Involved in automation testing using QTP, developed test script and executed for the applications.
• Used QTP for functional testing and regression testing.
• Performed Back End Testing using Database Checkpoints with QTP.
• Use Test Director as bug tracking and reporting tool and followed up with development team to verify bug fixes, and update bug status

Environment: QTP, QC, VB.NET, ASP.NET, Mainframe, DB2, UNIX, SQL, SQL Server, Windows XP, MS- Office & Test director, SQL, JAVA, Oracle, ETL Tool, Windows XP, MS Office, and TOAD