CAREER SUMMARY:

• Dynamic Senior Quality Assurance Engineer with a history of outperforming project requirements and increasing team productivity without loss of quality.
• A highly motivated, proactive team leader with a proven ability to cultivate productive global business relationships and leverage a unique blend of managerial, analytical, technical, and hands - on expertise.
• A multi-tasking individual with great team player relationships and a high standard of superior ethics.
• Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.

TECHNICAL SKILLS:

• Functional Testing
• Water Fall Methodology
• Agile Methodology
• Team Foundation Server (TFS)
• White Box Testing
• Test Plan Creation
• Visual Source Safe
• SDLC
• Black Box Testing
• Test Strategy Creation
• Mobile Testing
• Splunk
• Regression Testing
• Test Case Creation and Execution
• SQL Server
• Project Planning
• IVR Testing
• Defect Reporting, Tracking and Managing
• MS Office Suite
• MS Project
• Integration Testing
• Quality Center
• 508 Compliance testing
• SharePoint
• Web Based Testing
• Test Director
• HTML
• Batch File Creation and Processing
• Embedded System Testing
• Visual Studio Test Manager
• Java Script
• Use Case Creation
• Transaction Processing
• Jira
• Scrum
• IBM Rational
• Defect Report Creation
• Regression Repository
• Kiosk Testing
• Python Script Modification

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Senior Quality Assurance Engineer

Responsibilities:

• Conducting Mobile (IOS, Android, Tablet) testing to ensure the user is able to make payments through the following methods: EFT, Credit Card, Debit Pin
• Performing Interactive Voice Response System (IVR) testing based on requirements.
• Facilitating User Acceptance Testing efforts which included training sessions on the new Payment Gateway, assigning testing assignments, reporting and maintaining and updated list of defects
• Attending and providing updates in daily scrum meetings
• Developed and maintained a defect tracking tool for logging, updating and reporting defects.
• Coordinating with business and technical stakeholders to create, update and document requirements.
• Performing GUI testing on the Payment Gateway Website to ensure the user is able to successfully make a payment by Checks,
• Conducting testing on the Kiosk ensuring the user is able to make EFT, Credit Card, Debit Pin payments
• Testing the Interactive Voice Response (IVR) which allows the user to make payments through an automated payment system using the following payment methods Check, EFT, Credit Card and Debit Card.
• Validating payments through the Pay by Text option which allows users to view invoices and submit payments after receiving a text message.
• Conducting bi-weekly vendor defect report meetings with project stakeholders.
• Designed and implemented departmental status report, vendor logs and report tracking system.
• Writing test cases from requirements, creating user stories and executing test cases
• Creating, executing, and managing test plans/test cases across the entire spectrum of quality: exploratory tests, regression tests, smoke tests, usability tests, etc.
• Review requirements specifications and technical design documents and provide timely and meaningful feedback to the team.

Confidential, Atlanta, Georgia

Senior Quality Assurance Engineer

Responsibilities:

• Modified and Executed Python test scripts.
• Mobile testing (IOS, Android) to ensure user was able to save favorite flavors combinations.
• Testing content displayed on dispenser, tables and mobile devices for visual, spelling, font and overall appearance.
• Validating the content for 10 different language options available on the dispenser.
• Working with Product Owners and supporting documentation to identify clear escalation points.
• Developing and executing manual test scripts to support testing requirements
• Downloading software and performing system upgrades to embedded circuits on dispenser.
• Modifying and Appling formatting specs and design styles on the CA Tool to correct content defect.
• Visually inspecting dispenser pages for adherence to predefined standards.
• Identifying patterns in content errors, determining solutions through root cause analysis and recording defects in Visual Studio Team Foundation Server (TFS).
• Performing Sprint testing while working in an Agile environment, reporting daily progress and defects to team & Scrum master.
• Writing test plans and test cases to initiate design and quality testing to verify product performance and compliance.
• Managing product delivery by meeting intended project deadline and milestones.
• Supporting and training Test Engineers on new test equipment and test procedures.
• Coordinating the release of new products life cycle by working with multi-discipline Engineers.
• Meeting with customers to support quality concerns and product improvements traits.
• Conducting smoke and regression testing using test plans based on project requirements in Microsoft’s Visual Studio Test Manager.
• Performing testing on mobile application devices ensuring customers ability to save beverages.
• Supporting Freestyle and Legacy Dispenser configurations and field trials to multiple customer locations.
• Conducting new feature demonstrations for directors, project owners and additional stake holders prior to software releases.
• Recording and documenting project lessons learned to ensure mistakes are addressed and corrected going forward.
• Ensuring all requirements are testable, developing test cases from requirements and creating a test matrix.
• Documenting testing progress and creating status reports for upper management.
• Conducting requirement and test case review meetings with stakeholders.

Confidential, Atlanta, Georgia

Senior Quality Assurance Engineer

Responsibilities:

• Writing test cases, test plans and strategy documents.
• Reviewing requirements, writing test cases and developing a test case traceability matrix.
• Conducted mobile testing ((IOS and Android) to ensure users were able to make payments, add money, activate and deactivate account and check the account balance.
• Creating, executing, and managing test plans/test cases across the entire spectrum of quality: exploratory tests, regression tests, smoke tests, usability tests, etc.
• Writing and executing SOL queries to find test data and evaluate application data integration points and retrieving transaction details
• Performed Interactive Voice Response System (IVR) testing ensuring the user was able to perform the following transaction: select language options, activate card, check balance, add funds, change pin number, report card stolen and reach customer service.
• Modified, generated and executed automated scripts using SOAP.
• Testing web content displayed on desktop, tables and mobile devices for visual, spelling, font and overall appearance.
• Validating content for 15 different language options available on website.
• Working with Product Owners and supporting documentation to identify clear escalation points.
• Visually inspecting web pages for adherence to these predefined standards.
• Recorded and documented project lessons learned to ensure previous mistakes are addressed and corrected.
• Conducting visual inspections of web pages to confirm proper layout, design, content, translations across different screen sizes (phone, tablet and desktop)
• Conducting requirement and test case review meetings with stakeholders.
• Evaluating and testing new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines.
• Writing, revising, and verifying quality standards and test procedures for program design and product evaluation to ascertain quality of software.
• Reviewing new or modified program, including documentation, diagram, and flowchart, to determine if program will perform according to user request and conform to guidelines.
• Reviewing computer operating log to identify program processing errors.
• Testing programs for validity of results, accuracy, reliability, and conformance to establishment standards.
• Identifying differences between establishment standards and user applications and suggesting modifications to conform to standards.
• Working with a development team on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Communicating application errors in a clear and concise manner.
• Performing Integration, System, Security, Performance, White and Black Box Functional testing.
• Creating, executing, and managing test plans/test cases across the entire spectrum of quality: exploratory tests, regression tests, smoke tests, usability tests, etc.
• Creating, uploading and processing batch files
• Developing and maintaining release test plans including estimation of testing efforts
• Able to clearly document and communicate testing progress, quality issues, trends and risks to software development teams and technical leaders
• Evaluating and troubleshoot complex requirements and issues using multiple sources of information
• Translating technical requirements and specifications into deliverable test cases and test scripts
• Working closely with the QA Manager to develop test strategies and frameworks to drive up code coverage, and enhance SQA standards, technologies, and approaches.

Confidential, Atlanta, Georgia

Senior Quality Assurance Engineer

Responsibilities:

• Conducted mobile (Android) to ensure the user was able to upload pictures, complete and submit inspection reports for new and potential sites.
• Developed SQL-Queries/Procedures for database and backend testing.
• Analyzed business and system requirements to create and execute detailed test plans, and verify bug fixes.
• Created and maintained documents in Share Point.
• Ensured testing activities allowed applications to meet business requirements and systems
• Created and executed test plans and scripts that would determine optimal application performance according to specifications.
• Cultivated and disseminated knowledge of quality assurance best practices.
• Defined Testing Methodologies, Designed Test Plans and Test Cases, Verified and Validated Web based applications and Documentation based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC)
• Developed and maintained test plans, test cases, black box testing, system integration testing, UAT, defect tracking and reporting, procedures documentation.
• Used IBM Rational to write requirements, test cases, use cases, procedures, test plans, verify test results, execute defect tracking reports, execute execution reports, provide status updates and risk assessments.
• Coordinated and facilitated work sessions to gather relevant information and to ensure understanding of the audience's knowledge.
• Developed business and functional requirements and corresponding work products to ensure stakeholder understanding and to serve as a basis for subsequent work products in the project life cycle.
• Participated in discussions regarding solutions for cross-functional and highly complex projects to ensure the approach fit into the long-term business strategy.
• Assisted in conducting root cause analysis of defects, identified key and recurring problems, and provided solutions to prevent recurrence.
• Tested Auto Dialer (IVR) system.

Confidential, Atlanta, Georgia

Senior Quality Assurance Analyst

Responsibilities:

• Developed test programs that addressed database impacts, software scenarios, regression testing, negative testing, bug retests and usability testing
• Used Quality Center, Support Flow and Jira to document software defects and report defects to software developers.
• Created detailed QA documentation including QA reports, actively participated in SQA and project status meetings.
• Wrote SQL statements, ran queries to retrieve and validate account information.
• Reviewed PRDs, product requirements and specifications, and other technical documentation to ensure testability and completeness.
• Worked with development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Performed various types of testing, such as Functional, Regression, User Acceptance, Negative testing, System Testing, Black Box testing and system installation testing.
• Acted as a SME (subject matter expert) and Advocate on an ongoing basis to communicate and educate others on QA best practices
• Provided feedback and recommendations to developers on software usability and functionality
• Reviewed software documentation to ensure technical accuracy, compliance or completeness or to mitigate risks.
• Participated in product design reviews to provide input on functionality requirements, product designs, schedules, or potential problems.
• Planed test schedules and strategies in accordance to product scope and delivery dates.
• Coordinated efforts to ensure information systems supported departmental objectives and information management needs.
• Supported efforts to ensure information systems supported overall organizational missions and objectives.

Confidential, Atlanta, Georgia

Senior Quality Assurance Engineer

Responsibilities:

• Prepared website for weekly production change request deployments.
• Created and maintained system training material.
• Provided system training to new and current team members.
• Prepared change requests and regression test cases in Quality Center.
• Executed Test Cases, Validated and documented Test Execution Results in Quality Center.
• Interfaced with application and project management teams concerning current release issues and potential solutions that impacted schedules and testing status.
• Ensured defects returned from development were retested in a timely manner.
• Coordinated peer review process for test case development.
• Conducted departmental emergency/escalation review meetings.
• Reviewed upcoming change requests with project management team and communicated testing assignments to the maintenance release team.
• Participated in Test Readiness Review meetings.
• Designed and implemented departmental status report tracking system.
• Developed detailed test plans for change requests requirements.
• Tracked, Detected and Reported bugs using Quality Center.
• Created test plans, test cases, scenarios/scripts in compliance with defined QA standards and methodologies.
• Conducted functional, end-to-end, user acceptance and integration testing as defined in the Acceptance Test Plan.
• Created and implemented departmental on-call tracking device.
• Performed Regression, Functional and End-to-End Testing for Web-based applications.
• Reviewed technical requirements and developed detailed test cases ensuring all business needs were met.
• Collaborated closely with Development, Program Management, and Support to analyze and resolve issues.

Confidential, Atlanta, Georgia

Senior Quality Assurance Engineer

Responsibilities:

• Executed Video On Demand (VOD), Emergency Alert System (EAS), Pay Per View (PPV), Echo, DCT, Mosaics, Provisioning and Adpulse within a Digital Video Environments. Worked with Cisco and Scientific Atlantic equipment.
• Developed and updated system training material.
• Provided system training to new and current team members.
• Created test plans, test cases, scenarios/scripts in compliance with defined QA standards and methodologies. Preformed Black box and white box testing.
• Tracked, Detected and Reported bugs using Quality Center. Interfaced with application team and project management concerning current release issues and potential solutions that impacted schedules and testing status.
• Executed manual test cases and scripts for products under development. Executed testing in an embedded development environment.
• Worked with Lab Engineers to test and verify the Quality of Digital Video on applications, both from a hardware and software perspective.
• Remained abreast of current industry trends and technology by comparative analysis of competitive products and continued education.
• Performed data entry and performance analysis for weekly and end of cycle management reports.
• Identified and resolved defects and reported test status to management.
• Conducted functional, end-to-end, user acceptance and integration testing as defined in the Acceptance Test Plan.
• Evaluated and applied computer technologies to all applications under test.
• Performed routine evaluation, testing, implementation, and provisioning of integrated, digital video systems and third party applications.

Confidential, Atlanta, Georgia

Senior Quality Assurance Engineer

Responsibilities:

• Developed and updated system training material.
• Provided system training to new and current team members.
• Performed Black box and white box testing.
• Tracked, Detected and Reported bugs using Quality Center.
• Interfaced with application team and project management concerning current release issues and potential solutions that impacted schedules and testing status.
• Identified and resolved defects within a Unix Environment and reported testing status to upper management.
• Used data modeling to define and analyze requirements. Reviewed requirements, specifications, and other technical documentation to ensure testability and completeness.
• Multi-tasking of various projects while completing projects according to timelines and maintaining a high level of overall quality.
• Performed Regression, Functional and End-to-End Testing for Web applications.
• Attended all defect status report meetings and provided detailed information on issues.
• Responsible for writing SQL statements and running queries to retrieve various account information.
• Used Sql to access and manipulate databases containing customer information.

Confidential, Atlanta, Georgia

Senior Quality Assurance Analyst

Responsibilities:

• Assisted in writing Software Requirements. Responsible for writing SQL statements and running queries to retrieve various account information.
• Acted as a quality assurance subject matter expert and advocate on an ongoing basis to communicate and educate others on QA best practices; mentor junior team members.
• Conferred with upper management to appraise the conditions or situations affecting the efficiency of the quality system.
• Tracked, Detected and Reported bugs using Quality Center.
• Interfaced with application team and project management concerning current release issues and potential solutions that impacted schedules and testing status.
• Consulted with project managers during the project planning phase to ensure high quality throughout the testing process.
• Responsible for ensuring that testing was completed in a timely manner and a high level of overall quality maintained. Preformed Black box and white box testing.
• Conducted risk and recommendation analysis for all testing phrases.
• Performed Web based Regression, Functional and End-to-End Testing for Service applications. Performed positive and negative testing, User Interface, and Acceptance testing at various phases of development and test cycles.

Confidential, Alpharetta, Georgia

Quality Analyst

Responsibilities:

• Implemented full cycle developments of cellular features. Preformed Black box and white box testing.
• Executed Teleport/Telegence SMG process with in WLNP test environment.
• Identified and resolved defects within a Unix Environment. Reported testing status to management.
• Tracked and monitored defects using Quality Center, Incident Logging system and an in-house database.
• Created intranet website with the use of Dreamweaver, Flash and Photoshop.
• Maintained throughput of QA test plans and documents using Visual Safesource.
• Communicated project objectives to team members.
• Used XML to bring multiple files together and form compound documents. Used SQL to retrieve customer information within the database.
• Utilized test timelines using Visual Source Safe.
• Performed Functional, Regression and End to End testing for Wireless Local Number Portability (WLNP) and various cellular features.
• Conducted training activities for team members thereby ensuring that the highest level of testing was conducted.
• Performed command line testing for applications without a GUI interface. Executed testing in a Web Based environment.
• Coordinated with application team concerning current release issues and potential solutions that impact schedule and testing status.