SUMMARY:

• Experienced Quality Assurance Analyst/Project Manager with a demonstrated history of working in the computer software industry. Skilled in Agile Scrum Software Methodology, test case design and test case execution. Team player, excellent written/verbal communications skills, skilled in requirement/software analysis.

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance Analyst/Release Manager /Project Manager

• QA resource for BrightWhistle (Healthcare Digital Marketing startup). Responsible for implementing QA and Release Management processes for a new scalable, cost - effective digital marketing platform. The software (Ruby on Rails) was implemented to attract, target and retain new healthcare patients.
• Created and implemented initial QA Functional Test Plans and Test Cases
• Worked closely with Product Owner and Lead Developer to create initial Release Management process
• Created initial QA Release Notes
• Led daily developer stand-up meetings to get individual daily status
• Led initial Client Services release update meetings
• BrightWhistle contact for application administration requests/training after acquisition by Influence Health

Confidential

Senior Quality Assurance Analyst

• Responsible for ensuring the quality and stability of software release candidates across all platform web-based applications. Worked with different internal groups to understand the agreed upon business and functional requirements and guided offshore testing resources to create test cases and scenarios to ensure that a quality product that meets the business needs is delivered.
• Worked in Agile Scrum software development environment
• Created Functional Test Plans which encompass the business and functional requirements specific to each application
• Organized and recorded detailed test results; provided reports of results and project status
• Worked with project teams through the design and test stages to ensure strict adherence to business requirements
• Logged detail and accurate defect reports and followed the defects through to resolution and closure
• Reviews other team members Test Plans as well as offshore testing execution results

Confidential

Quality Assurance Manager

• Led the Quality Assurance team in supporting the strategic business and technological needs of the organization. Managed a team of 8 which also has Technical Customer Support responsibilities to help Agents with any technical problems related to IH applications.
• Responsible for overall QA activities for IH applications: Georgia Private Passenger Auto (Southern General and GreenStar Insurance), North Carolina Private Passenger Auto, South Carolina Private Passenger Auto, Georgia Property, Louisiana Property, Arkansas Property, South Carolina Property
• Responsible for providing QA production support for all IH applications
• Implemented QA processes and cross-functional quality teams to help reduce QA testing time and quality defects
• Obtain and provide weekly QA status to Management on all development projects
• Provide QA estimates to Project Manager on all new potential development projects
• Project Management responsibilities for new web-based North Carolina Private Passenger Auto and Georgia Private Passenger Auto
• Business Analysts responsibilities for new web-based North Carolina Private Passenger Auto and Georgia Private Passenger Auto
• Lead contact for off-shore development team (roles include Project Management, Business Analyst and QA Manager)
• Testing responsibilities included User Acceptance Testing (UAT)
• Testing responsibilities included XML data verification using developer tools
• Lead Quality Assurance Engineer for new South Carolina Private Passenger Auto web-based Policy Management System
• Led QA team test case creation effort from Business Requirements
• Testing responsibilities included XML data verification using developer tools
• Created internal and external vendor Defect Reporting Process documentation
• Created internal and external vendor Software Installation Version Control documentation
• Led Integrated testing effort which included co-ordination of 7 external vendor schedules
• Performed Mercury Quality Center Administrator duties
• Reviewed/approved all defects before assigning to internal and external vendor developers
• Completed QA testing effort as scheduled for Beta and Production releases
• Quality Assurance Engineer for new Georgia Private Passenger Auto web-based Policy Management System
• Reviewed Business Requirements for Policy/Policy Renewal, Billing and Claims applications
• Created software build acceptance tests for overall GAPPA Acies/One application
• Created and executed test cases for Policy/Policy Renewal application (Web/Citrix environments)
• Executed test cases for Billing application (Web environment)
• Test case creation, test case execution and defect reporting completed via Mercury Quality Center/Test Director v9.0

Confidential

Quality Process/Assurance Engineer

• Senate Information System (SIS) Release 1 (Member Information System) and Release 3 (Bill Drafting Tool)
• Defined and created QA processes, methodologies and System Test Plan for SIS test team
• Developed testing procedures that included testing resource identification, defect reporting process and setting up application training for testers
• Managed process of test case development and test script development of Senate Staff members (approximately 100 members).
• Created test cases and test scripts. Test cases were developed from Business Requirements, Functional Specifications and Business Process Flows.

Confidential

Principal Technical Staff Member - Quality Assurance

• Lead Quality Assurance Engineer for Transport Service NOW/Order Implementation Platform (TSNOW/OIP) Transport Mechanized Provisioning System (TMPS) application and TSNOW-GUI application.
• Performed requirement analysis and formulated system test time and cost estimates.
• Documented overall system test plans for system test environment and contributed to inter-system test plans when applicable.
• Created test cases and performed test case execution in system test and inter-system test environments.
• Performed application testing, included provisioning requests to specified network elements (DACS, Alcatel, SONET, XTSI, DMS-250, 5E).
• Test case creation, test case execution and defect reporting completed via Mercury Quality Center
• Mentored off-shore employees in overall system test concept.