SUMMARY OF QUALIFICATIONS:

• A resourceful and driven information technology professional with over 8 years experience as quality assurance analyst and 7 years as hardware technician as well as software technician.
• Proficient in black - box testing, negative, regression system integration (SIT), acceptance (UAT), security, browser compatibility, and performance testing. Knowledge of quality assurance practices, testing processes and methodologies.
• Demonstrates exceptional problem solving skills, strategic thinking in strict time constraints to maximize the benefit of business investments in IT initiatives. Manage multiple tasks at one time.
• Excellent verbal and communications skills.

TECHNICAL SKILLS:

Operating Systems: Windows 8, Windows RT, Windows NT, 2000, Windows XP, Vista, Windows 7, Windows Server 2000, 2005, Snow Leopard, Lion, Ubuntu Linux, Palm, iOS 5, Android, Windows Phone, Blackberry

Testing Tools / Defect Track Tools: WinRunner, Quick Test Professional, Quality Center, Test Director, PVCS Tracker, Turnover, CSS (Customer Service Solutions),

Software / Databases: Lotus Notes, Microsoft Office, Sharepoint, Adobe Reader, DB2, SQL, Oracle, Access, Microsoft Active Directory, VPN

Hardware: PC, Mac, Mobile devices, Wireless Routers and Modems

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Quality Engineer (Contractor)

• Around 3 years of Mobile Application Testing experience.
• Involved in testing mobile application functionality such as AT&T Communication Manager, Android Tablets, Data cards, Hot Spot PUKs, PC-OEM,Mobile Hotspot, AT&T Wi-Fi, Location Services
• Design test plans, scenarios, scripts, or procedures
• Multi-browser testing, API testing
• Test system modifications to prepare for implementation.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, adhoc testing, error or bug retests, or usability.
• Document software defects, using the Quality Center bug tracking system, and report defects to software developers
• Identify, analyze, and document problems with program function, output, online screen, or content.
• Monitor bug resolution efforts and track successes.
• Create or maintain databases of known test defects
• Plan test schedules or strategies in accordance with project scope or delivery dates
• Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
• Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks
• Install and uninstall software applications on laptops, MacBook and other mobile devices
• Connect mobile devices to laptops and MacBook to assure software is working properly
• Execute test cases using the Test Lab in Quality Center and mark as pass or fail
• Monitor program performance and report all unacceptable performance to management
• Re-image Windows PC’s, Windows Tablets, and Macbooks
• Firmware upgrades on mobile devices and tablets
• Provide accurate status reports and present software application to management
• Communicate with software and hardware vendor about issues and defects via email and telephone
• Configure VPN servers for test environment
• Maintain inventory used for testing

Confidential, Alpharetta, Georgia

Quality Assurance Analyst

• Broke down a functional specification into accurate and complete test cases per Confidential procedure and imported them into Quality Center
• Develop test plans and cases for manual and automated test suites
• Wrote test cases according to Confidential procedure including: Positive GUI test cases, Negative GUI test cases, Positive Business Functional test cases, Negative Business Functional test cases, and Error handling test cases for each possible error
• Prepared QA test environments, added defects and test cases in Test Director.
• Tested imported test cases using the Test Lab in Quality Center and mark as pass or fail
• Linked requirements and defects to test plans in Quality Center
• Created trend and ad hoc reports and methodology documentation, coordinating process restarts and reruns, verifying system recovery and supporting front end users.
• Evaluated and tested new or modified software programs using test cases in Quality Center
• Wrote detailed and complete defects and export into Quality Center per Confidential Procedure
• Provided accurate status reports
• Performed Functional, Integration, Regression, User Acceptance and Adhoc testing
• Troubleshot deficiencies in the software to ensure proper functionality of system
• Analyzed development code fixes and give proper feedback
• Worked with other teams in a positive manner to promote confidence in the QA ability and software validity
• Monitored program performance and wrote all unacceptable performance issues in Quality Center
• Evaluated proposed software or software enhancement for feasibility when necessary
• Developed working automation for test cases when time allows
• Worked with and trained other QA members when applicable
• Tested and generated test cases for applications such as: Document Imaging, Barcode Scanning, Inventory and Procurement, POS, and Web Booking applications

Confidential, Spartanburg, South Carolina

Hardware / Computer Technician / Technical Support

• Done performance testing for the proper maintenance of the hardware like computer, printers and other devices
• Repaired, and troubleshoot networked computers, printers and other devices
• Installed new computer equipment, such as: Computers, Laptops, Printers, Scanners, Fax Machines, Palm Pilots, etc.
• Configured PC’s for TCP/IP network
• Cloned PC systems using Image Cast and Altiris Imaging Software
• Provided technical support
• Installed hardware and software to networked PC's