SUMMARY:

• Over 12+ years of experience in IT industry in Analysis, Design, Development and Software Quality Assurance in testing the web - based and client server applications in different domains like CRM(Sales Force),Government, Insurance, Real Estate, Healthcare, Banking, Retail and Logistics applications.
• Present QA Lead /Analyst with full system development lifecycle experience, including designing, developing and implementing test plans, test strategies, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.
• Led team of 5 test engineers integrated into all aspects of software lifecycle, resulting in significant improvement in quality of software deliverables.
• Adept at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, regression and Mobile App test
• Develop use cases, user interface specifications, and user requirement specification documents.
• Liaise with developers, business analysts, and user representatives in application design and document reviews.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Advanced command of various testing suites, agile methodologies and monitoring tools; and cross-platform skills in Windows, Linux and UNIX.
• Superior analytical, troubleshooting, communication and presentation skill.

TECHNICAL SKILL:

Functional Testing Tools:  Rational Testing Tools (RFT, RPT, CQ, TM, CQTM, RQM) Selenium (Web Driver),QTP10.0, SOAP UI 2.5 (Web Services)

Test &Defect Management Tools:  JIRA v 1000.526.2 , Rational Clear Quest, Quality Center, Borland Star Team, Version One, Rational Test Manager, Rational Quality Manager,

Programming Languages:  C,Java,J2ee,HTML5,XML

Performance Tool:  Rational Performance Tester 8.2

Functional Tool:  Rational Functional Tester for Java 8.2, Selenium Web Driver, Sauce lab

RDBMS:  Oracle 8.0, MS SQL Server, Toad & MS-Access

Web Servers:  Java Web Server2.0, IIS 5.0,Apache 2.2.3

Operating Systems:  Windows 98/NT/2000/XP/Vista, UNIX

Configuration Management Tools:  JIRA, Version One and Rational Clear Case, Share Point

MS-Suite:  MS-Word, MS Excel, MS-Outlook and MS Access

PROFESSIONAL EXPERIENCE:

Confidential, DC

QA lead/Sr. QA Analyst

Responsibilities:

• Created and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes.
• Led QA testing that: An integrated, technology-based volunteer management system needs to support the entire lifecycle of a volunteer and ensure it will enable AARP to shift from its current state to an optimal future state.
• The overarching goal of the VTM program is to provide systems and solutions that support AARP’s volunteer lifecycle with a seamless, intuitive user experience.
• Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.
• Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%
• Met goal of addressing and resolving issues within 24 hours
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%.
• Excellent experience in testing all Internet browsers(Cross Browser Testing) IE10.0,IE7.0,IE9.0,IE8.0, Safari5.3,FF, latest version of Chrome for browser Compatibility and Ipad 1,2 and Mobile Devices HTC,BlackBerry,Iphone-4S.
• Expertise in Selenium Web Driver, Framework using Keyword Driven and Data Driven.
• Good Working Knowledge in Java to build Automation script.
• Experienced in training and mentoring team members with product knowledge and business processes
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives
• Excellent as System Admin and Configuring Salesforce Partner Community users which have an Account-Contact relationship established in order to enable access, ensure every user will have records in both objects.
• Validation Force.com platform that allows the customization of the logo of branding for each app installed.
• Experienced in different licenses like Salesforce, Salesforce Partner Community, Salesforce Community Communities are branded spaces for the employees, customers, and partners to connect.
• Used Chatter, Chatter desktop, and Chatter Mobile extensively for file sharing and Ideas sharing
• Customized user Profiles, Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users of the respective organization
• Performed Mobile, Functional, Regression, testing Driver Safety Line IVR Application, Tax Aid IVR Application

Environment: Java, CRM Salesforce (Cloud Service), Jira, Selenium, Pivotal Tracker, Assure Click, SOAP UI5.3, Web Services, Oracle, Toad, JDA

Confidential, DC

QA Analyst

Responsibilities:

• Created company’s first comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards. Accelerated average QA testing turn-around time by 25% or more
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects
• Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
• Mentored and provided guidance for QA automation offshore team members to ensure quality product is delivered.
• Interacted with Business Analysts, Sourcing and Modeling teams and Project Managers during all phases Prior to QA phase
• Developed QA Estimates for test planning and execution
• Involved in testing all Services of Nissan US/Canada Build Files to process the files to ESB, SMS, Supply Chain, and Verizon Database
• Great experience in validating Vehicle Spy, CAN and Vector that enables multiple users of a single computer to easily keep track of their own projects, logged data, scripts, and functional block setups
• Validated Data Nissan US/Canada Vehicle Info using Jasper tool
• Experience in validating Oracle BRM for SMS (Subscription Management System) to create and find the Customer.
• Verification of Subscribers via Oracle BRM for New Vehicles that uses Satellite Radio System
• Great expertise in testing web services via SOAP, using the open source testing tool SoapUI 
• Great expertise in testing Nissan Web Portal, Nissan Mobile App and Mobile Web
• Used Selenium Web Driver 2.0 to automate Nissan Web Portal
• Performed Back end testing by writing SQL statements like Join, Inner Joins, and Outer joins and Self Joins used SQL Developer
• Expertise in Selenium Web Driver, Framework using Keyword Driven and Data Driven.
• Good Working Knowledge in Java to build Automation script.
• Great expertise in testing framework Cucumber tool to build BDD framework to write acceptance tests for web application
• Excellent in Connecting remotely to UNIX servers using PUTTY and FTP files across different test environments by Command prompt
• Used tools CAN, Vector tool chain for easy integration of new technologies into existing vehicle.
• Excellent experience in testing all Internet browsers(Cross Browser Testing) - IE10.0,IE7.0,IE9.0,IE8.0, Safari5.3, FF3.6, FF11.0, latest version of Chrome for browser Compatibility and detailed knowledge of Android and iOS Interface of Mobile Devices HTC,BlackBerry,Iphone-4S.
• Well Experienced in Maintain Mobile App builds in EMC and SharePoint for versioning
• Possess expert level of understanding of WSDL, XSD, Schema, DTD, XML documents for Web Services Testing.
• Responsible for Setting up Web Services project using WSDL in SOAPUI and provided setup help to other team members.

Environment: Java,J2ee ESB,TIBCO WSDL,XML, SOAP UI5.3, Web Services, ESB, JDA, Putty, Notepad++, SQL Developer, SharePoint, Oracle BRM, JIRA, Selenium, Cucumber, HP Quality Center 10.0.

Confidential, MD

QA Lead

Responsibilities:

• Responsible for managing a team, planning activities, creating test plans, requirements Traceability Matrix and standard templates (Daily Status, Defect Status, defect process etc.)
• Worked closely with Development team to understand PHP methods and ensure the tasks are met and delivered on time
• Gathered business process requirements and utilize Salesforce functionality to automate and achieve those objectives.
• Experienced in training and mentoring team members with product knowledge and business processes
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives
• Great experience and integrating with CRM Sales Force and Zuora: Subscription Billing Solutions.
• Well versed with CRM Sales Force and MRIS Mobile applications, Price Changes, Subscription Management System.
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.
• Mentored and provided guidance for QA automation offshore team members
• Converted manual test cases into automation smoke and regression suites with tool Selenium Web Driver as the connector between Eclipse and Automation Framework.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Excellent experience in testing all Internet browsers(Cross Browser Testing) - IE10.0,IE7.0,IE9.0,IE8.0, Safari5.3, FF3.6, FF11.0, latest version of Chrome for browser Compatibility with detailed knowledge of Android and iOS Interface of Mobile Devices HTC,BlackBerry,Iphone-4S.
• Actively involved in Disaster Recovery Testing
• Ensure that the manual transactions that are streamlined and automated, meets business requirements
• Used RFT for regression testing and used script according to the functionality
• Using RFT developed Data Driven Test scripts
• Great expertise in testing framework Cucumber tool to build BDD framework to write acceptance tests for web application
• Develop test automation programs MRIS products using Java, Selenium
• Involved in Content Management System using technologies like(PHP,HTM, Java Script)
• Created SQL scripts for validation and designing SQL queries while performing database testing
• Used JIRA, Version One for Issue and Defect Tracking and creating Reports as per the project
• Worked on Clear Quest, Rational Quality Manager (RQM) to manage Test Plans, Test Scripts, Test Cases, and Test Results.
• Worked on Rational Performance Tool (RPT) for Load and Performance tests for MRIS.com (Website), Slideshow (virtual tour), ezListing Transfer (E-commerce) projects.

Environment: Java, J2ee, Cold Fusion, PHP, WSDL, XML, SOAP UI, Websphere2.2.3, SharePoint, HTM5, JIRA, IBM Rational Functional Tester, Selenium Web Driver, Cucumber, Rational Quality Manager, Rational Performance Tester, SharePoint.

Confidential, Indianapolis

QA Analyst/Lead

Responsibilities:

• Involved in gathering the requirements from Users along with BA’s and keeps tracking of minutes of meeting and updating the Story Board and Usecase document with the requirements and the business rules.
• Involved in different modules like ESS, CSS, Tax, Benefits and Appeals modules.
• Involved in test cases and test scripts preparation using Rational Test Manager
• Validating Overpayment, underpayment and notice generation process
• Logging the defects in Clear Quest and keeping track of the defect throughout its life cycle
• Worked on Clear Case for Version Control
• Providing the required test data for the developers in order to fix the defects
• Participating in QA team meeting and bug tracking meetings.
• Working on Agile Methodology (Stand-up Meetings, Scrum Meetings, Update Time report )
• Proactively interacting with Business Analysts and Developers regarding testing status and defect tracking.
• Used RFT for regression testing and used script according to the functionality
• Capturing, inserting verification points, verifying and replying user interactions automatically to identify defects using RFT
• Using RFT developed Data Driven Test scripts
• Performed functional, regression and UAT, BAT testing.
• Performing Integration testing of ESS, CSS, Tax, Benefits, Appeals to Legacy systems.
• Performing different types of testing like Functional, Smoke, System, Data Integration, Regression tests, UAT Testing and Database testing.
• Generating the Test scenario, Test scripts, Test Conditions and Expected Results for Use Case.

Environment: Mainframes, Java (J2ee JMS), RAD6.0, XML, WSDL, Oracle, Rational Test Manager 6.0, Rational Clear Quest6.0, Rational Clear Case 6.0, IBM Rational Functional Tester

Confidential, DE

QA Engineer

Responsibilities:

• Involved in the development and implementation of Test cases, Test plans, Test data and Test scripts according to requirements in the Use Case and Requirement documentation.
• Fully integrated with Quality center, created test sets for each release and did defect tracking and reporting.
• Performed functional, regression and UAT testing.
• Responsible for designing, writing and reviewing of Test Plan for the application.
• Group Logo and Bank Logo Verification Checking for appropriate 'group logos' with related 'bank logos' for both US and Canada accounts. Match them with POE (Product Offering Engine).   
• Verification and Validation of Finance Charge calculations through POE.
• Good Exposure in using QTP integrated Environment.
• Experience in Descriptive Programming using QTP.
• Worked on Points application. Checking whether points are routing to retail or cash and total collected points.
• Writing SQL queries for back end verification and validation using several sql statements and joins
• Used Quality Center for Defect Management
• Performed End-to-End testing manually.

Environment: Mainframe 3270, DB2 Manual testing, MS Access, SQL, MSEXCEL, Windows XP, MS Word, Quality center, Power builder, java, Oracle 10G.

Confidential

System Analyst/QA

Responsibilities:

• Interacting with the Clients for gathering, updating and modifying the Requirements along with BA’s.
• Reviewing the Requirements and Specification documents for all the concerned Functionalities
• Executed the test cases in Manual testing
• Creating and modifying the test cases according to the functionality change.
• Tracked and reported product’s outstanding issues throughout the development life cycle
• Involved in writing, Test Scripts, Test cases, updating the Test cases and executing the same in Rational Test Manager
• Creating Test Plans to check those requirements through implementation and execute UAT and Regression testing
• Monitoring the test process by creating reports and graphs using Clear Quest
• Used RFT for regression testing and used script according to the functionality
• Capturing, inserting verification points, verifying and replying user interactions automatically to identify defects using RFT
• Using RFT developed Data Driven Test scripts
• Submitting and managing defects through Clear Quest
• Involved in manual testing and performed different types of testing like Smoke Testing, Sanity testing, Functional, System, Integration, and Regression tests, Load, Stress and Database testing User Acceptance Testing.
• Tracking all the activities doing at both onsite and offshore and updating the same to the manager.
• Mapping the Requirements to Test cases (Traceability matrix)
• Reporting and maintaining application bugs and errors, verified fixed defects, and prioritized outstanding defects.

Environment: Java, JSP, J2EE, JMS, Servlets, Web Services, Web Logic Server, SQL Server, Microsoft XL Sheet, Win 2000, MS Word, RFT, Clear Quest, Clear Case, Rational Test Manager

Confidential, WellPoint

QA Analyst

Responsibilities:

• Determined user/business/functional requirements. Created vision, scope, and use case documents
• Involving in implementation of entire testing cycle including Functional Testing, System Integration testing, Data base testing, Regression Testing and User Acceptance Testing
• Executed the test cases in Manual testing
• Worked on Client Eligibility/Enrollment Modules
• Worked on State-provided Health Care,   State-provided Medicaid projects
• Modifying the test cases according to the functionality change.
• Creating, updating, assigning, and closing the defects in the Quality Center
• Maintaining the requirements, test plan, test cases and defect reports using Quality Center
• Tracked and reported product’s outstanding issues throughout the development life cycle
• Verifying the back end Tables by using SQL Select statements, using different types of joins.
• Involved in creating Test plan, Test scripts, Test cases, Test conditions, and Test data.
• Involved in developing the tractability matrix in XL sheet
• Involving in manual testing and performed different types of testing like Functional, System, Integration, Regression tests and Database testing.

Environment: Java, JSP, J2EE, JMS, Servlets, Web Services, Web Logic Server, CPP, UNIX, SQL Server, Win 2000, MS Word, Microsoft XL Sheet, RFT 7.0.1, Quality Center

Confidential

QA Tester

Responsibilities:

• QVerifying the back end Tables by using SQL Select statements, using different types of joins
• Prepared test cases run the test scripts. Analyze and recover from test failures
• Document incidents and log results. Verify and validate fixes. Document change requests
• Involved in Regression Testing. Involved in system testing.
• Bug Reporting (Eventum).

Environment: Java, JSP, XSL, Apache Web Server V2.0, Tomcat v4.1.30, Win 2000, Microsoft Servlet, Oracle 9.17