Summary:

• 10 plus years in a customer oriented role
• Working experience with Confidential Management System 8.1
• Hands - on on SAP, HR, CRM, Billing, CSM, Care, Web, E-Commerce testing
• Working experience with SAP validated pharmaceutical project testing
• Knowledge of wireless, retail, pharmaceutical industries
• Working experience with Supply Chain Management systems
• Three years experience in business analysis
• Over 13 years of experience in Quality Assurance and Software Testing
• Over 5 years of team leading experience
• Working experience with automated testing tools
• Hands-on skills on SAP SD, CRM, WM functional testing and application support
• Good knowledge of Order to Cash process for retail clients
• SAP SD configuration experience
• Hands-on skills on SIVR testing planning and execution
• Experienced in writing testing documentation
• Strong knowledge in analyzing Business requirements and creating test cases based on the requirements
• Well-versed in all testing methodologies: white and black box, system, functional, regression
• More than 10 years experience in SQL
• Experienced in managing teams of 5-10 people
• Experienced in maintaining and set up of testing data for testing team
• Experience in Agile and Waterfall development environments
• Strong organizational, interpersonal and communication skills
• Detail oriented and a problem solver 
• Strong teamwork and leadership skills
• Good organizational skills with ability to track and prioritize numerous simultaneous tasks
• Ability to work independently and as a team member

PROFESSIONAL EXPERIENCE:

QA lead

Responsibilities:

• Support Synygy testing and provide solutions for testing data upcoming issues
• Train junior team members on data creation using Confidential Management System 8.1
• Work with Synygy business teams to optimize testing coverage
• Work with SAP for orders creation, inventory load, HR configuration
• Use Informatica to run ETLs and create feeds for commissioning data validation
• Use SQL, HPQC, SOAP UI

System Test QA Analyst

•  Participated in testing of Confidential Management System 8.1: Enabler CRM, OMS, RIM, Billing, Synygy
•  Work with offshore team to ensure that all business requirements are tested
•  Use HP QC ALM for requirements upload, test cases creation and execution, defects
•  Support UAT client's team by providing testing data, training
•  Validate test results in CRM, OMS, Enabler data bases using Toad
•  Perform mobile testing
•  Use SOAP UI for simulation of orders shipments in testing environments
•  Utilize Unix, SQL, SOAP UI, QC, AMC, Informatica ETL
•  Design and execute test cases

SAP SD/OTC/HR QA business analyst

•  Planned and performed unit test of RICEFW objects and configuration
•  Created Blue prints, functional specifications
• Configured order types, item categories, schedule line categories, billing types, deliveries, invoices
• Configured customer master, material master, sales organization structure 
• Participated in functional validated and non-validated testing to include Dry Run, OQ, PQ
• Ensured that process teams have configured SAP solution according to business requirements and that on-line transactions work correctly and provide desired results
• Used Solution Manager to gather documentation and manage multiple business processes
• Monitored defects that are created during test execution for validity and coordinating between teams for a quick resolution
• Monitored test execution utilizing HP Quality Center reports
• Worked together with QA/RA validation team on FDA compliance to ensure that testing scripts meet validation requirements
• Validated requirements coverage in Quality Center
• Participated in daily status meetings, organized daily defect meetings

Web QA and production support lead

• Led 11 Analysts to perform major QM tasks including design, planning, data build up and test execution
• Led Performance testing and QTP automated testing
• Led Care and E-Commerce testing efforts
• Provided production support by defects retest and data issues resolution
• Planed, managed and supervised test planning and execution, project schedule, work and requests management
• Led onshore and offshore testing teams
• Interfaced with multiple teams to include Web, SAP, SIVR, IHUP, Mediation, Switch control, Engineering, Amdocs and T-Mobile production support
• Performed SAP, E-Commerce testing to include BRDs and FRDs review, test cases planning and test cases execution using HP Quality Center
• Used SAP Product Catalog to define materials for E-Commerce testing
• Performed Web browsers testing
• Maintained SAP CRM Product Catalog and WebShop, published Product Catalog
• Utilized Quality Center, WinRunner, Tuxedo, UNIX scripts, SQL for testing billing applications
• Worked with SAP SD, SAP MM, Centivia, iBill, EPSI, DMW, PCM, Tibco, T-Mobile.com and MyT-Mobile.com E-Commerce applications, Engineering platform
• Organized life-line calls for critical defects’ quick resolution
• Submitted daily progress and compliance reports to project management, attended daily status meetings

SIVR testing team and production support

• Created test cases in QC for SIVR new releases
• Performed regression and new functionality testing for SIVR
• Supported production team
• Worked with SAP OM, MM, Ensemble, E-Commerce, Tibco to maintain and create testing data
• Performed data requests for future releases based on Test Requirements
• Data identification and configuration for testing of SIVR application
• Worked with VUI document to design test cases
• Developed and executed SQL queries to identify required data from production for data extracts  
• Validated extracted into QAT environment data and updated it according to requirements
• Executed batch jobs to test different Billing, A/R, CRM states  
• Used automated WinRunner script for activating, reserving, canceling accounts
• Recorded and edited automation scripts to make them flexible and useful for repeat regression testing
• Parameterized variables for data-driven testing and automation for large numbers of testing permutations
• Suggested ways of process improvement to Data Migration team and helped optimize existing SQL scripts  
• Assisted other teams and projects with their data configuration needs 
• Leaded SIVR data team members and supported Application Support team 
• Reviewed Business and Test Requirements and developed Test Plan  
• Managed prepaid data using prepaid tools 
• Prepared data documents for testers to be used during testing process
• Used UNIX for environment validations, switch provisioning processes, batch processes execution
• Developed scripts lo load hardware devices into testing data base
• Handled all switch provisioning of cell phones through the switch for testing efforts
• Worked with business analysts to fill business data requirements
• Supported UAT and development teams
• Participated in daily status meetings

Senior QA Analyst

• Performed user acceptance test for Account Receivable, MPS and Billing Amdocs applications
• Reported software defects using Test Director Bug tracking system
• Created test cases according to test requirements
• Trained junior team members

Confidential

CSM Business Analyst

• Performed analysis on test results 
• Analyzed requirements and performed gap analysis
• Worked with reference, application data bases using TOAD SQL interface or UNIX
• Worked on understanding business rules and requirements to assist development team with project documentation
• Performed system configuration and functional processes including data setup in CSM, and troubleshooting system issues 
• Worked closely with developers to determine best ways to enhance and configure the application to meet global multinational customer requirements
• Worked with client to perform requirements gathering and analysis
• Created User Requirements Specification documents
• Created Functional Specification documents and Change Requests
• Collaborated with IT Development on testing
• Provided input into project scope documents and project plans

Senior QA Analyst

• Performed User Acceptance Test for CSM and E-Commerce team 
• Tested CSM, Number Management, RMS on-line applications, E-Commerce E-Care CRM
• Wrote test cases and test scenarios for UAT in Mercury Test Director
• Performed regression testing after bugs fixes
• Worked with reference, application, operational and security DB using TOAD, Golden
• Ran batch processes like Billing, AR, CSM using UNIX

Confidential

Senior QA Analyst

• Performed performance testing of billing application
• Participated in Customer Service Management application development using Power Builder and UNIX
• Participated in writing of software requirements and user requirements       
• Conducted automated testing (WinRunner, Test Director) for different Ensemble sub-systems
• Wrote test cases and test scenarios for System Test
• Participated in customer support
• Participated in customer requirements investigation
• Performed sanity check, built testing environments and fixed environmental problems
• Testing of end to end integration and full functionality unit testing for batch modules including AR, MAF, MPS, Billing and on-line modules including Switch Control, CSM, Price Plan, Number Management

QA Analyst and Telecomm Billing System production support

• Provided assistance to the clients’ UAT team members
• Created test plans, test cases and test procedures using Test Director
• Trained and supervised junior team members
• Reported software defects using SERF bug tracking system
• Performed regression testing after bugs fixes
• Participated in preparation of Impact Assessments, Release Notes, Testing Reports
• Performed Tuxedo maintenance
• Conducted reference, application, operational and security DB using TOAD and DB Info tools
• Populated reference tables according to system requirements
• Supported client’s UAT team
• Participated in production implementation of CSM, MAF, MPS, Billing modules
• Verified results after production DB conversion
• 24 hours client support during system implementation

Confidential      

Business Analyst

• Managed technical medical and software support for 10 medical laboratories
• Worked for IT project which developed an application that can convert health records to electronic data
• Collaborated with technical users and UI (user interface) designers to drive out and document UI specifications and functional requirements for complex software systems
• Created Functional Specification documents
• Trained and supported large laboratories teams
• Analyzed medical results and reported it to the upper management