SUMMARY:

• 8 Years of professional experience in Quality Assurance and Software testing.
• In depth knowledge of Software Testing Life Cycle (STLC), Testing Methodologies.
• Hands - on experience with diverse testing tools like ALM, Quality Center and Sprinter.
• Working knowledge of ARD.
• Experienced with testing across multiple operating systems including iphone, and Android.
• Good knowledge of Healthcare domain.
• Experience in Healthcare with mandatory HIPAA compliance checks, EDI transactions 837,835,834, 270/271and 276.
• Knowledge of Member/Subscriber and claims module in Facets.
• Good communication and coordination skills to interface with clients or end users.
• Working knowledge of QTP (UFT), and log file investigation
• Worked on A/S 400, Salesforce CRM, and Epicor Clientele CRM.
• Good understanding of different types of testing like GUI and Functionality Testing, UAT testing, Smoke Testing, Integration testing, Regression Testing, Positive and Negative testing, Web testing, Client/Server testing, and Back End Testing using SQL Queries.
• Tested Web Services, providing required input data to request XML and validated response using SOAP UI 4.0/3.0.
• Experience in using RTC for User Story tracking, completing task related to user stories and defect management.
• Expertise using Microsoft office suite products like Word, Excel, and Access etc.
• Experience Reading and writing SQL Queries.
• Experience in ACC (Amdocs Compact Convergence solution) Amdocs Product.
• Fast Learner, Capable to Learn New System, Software & Hardware Technology Quickly.

PROFESSIONAL EXPERIENCE:

Confidential,Irving, TX

Sr. Quality Assurance Analyst BFS

Responsibilities:

• Create flow diagram using ARD to generate test cases, and move them to ALM using ALM Plug in, as well creating Test cases in ALM.
• Collaborated with all teams within the agile environment.
• Test Confidential application for different biometric authentication methods, and validated the logs to check the performance of the app.
• Performed the security testing, Friendly user Testing, VA Testing, and Risk based testing, MFA Testing, and Flag Based Testing.
• Tested the app using different models of iphone, and different iOS version for the compatibility.
• Performed that the App is build as per the BRD and all the app flows are working as per the fraud team specification.
• Designed, developed and implemented Regression and user acceptance testing cases.
• Create test scripts and test cases, execute test cases and capture results while opening defects for various issues that needs IOS developers, Backend developers, and DBA’s.
• Created final test plan, and exit report for each sprint.
• Log defects in HP ALM and RTC, and track them until successfully validation.
• Perform smoke, Sanity, and regression tests after each release.
• Used SQL to pull the data from Database, and also to track the user’s activity.

Environment: iOS, Windows XP, HP ALM, RTC, Mercury Quality Canter, SQL, IBS, Back office.

Confidential

Senior Quality Analyst

Responsibilities:

• Analyze the business requirements in developing detailed test plan and test cases.
• Execute automation scripts to run functional tests, create test locations, and clean TN’s.
• Prepared the Test Data for appropriate execution of test cases which includes setting testing environments studying the downstream and upstream external systems in detail to core OSS/BSS applications, as well as for UAT testing.
• Designed, developed and implemented user acceptance testing cases and plans.
• Conducted IVR testing and verified the message and content.
• Perform smoke and regression tests after each release.
• Involved in Web Services Testing using SOAP UI.
• Used Putty to pull the TN reports.
• Worked on Order Management using CSG, Sigma, and Salesforce Application.
• Create new accounts / subscribers to validate the requirements of the business.
• Hands on experience with different SQL tools like Benthic Golden to test SQL queries.
• Responsible for the inventory of devices in lab; set up the lab with different devices and modems for Cable, Internet and VoIP services.
• Keep track of the TN inventory; build new TN’s for business use, clean TN’s in the system and validate it is removed properly in the switch.
• Worked with different switches to perform the testing.

Environment: CSG, Sigma, Switch, HTML, Windows xp, HP ALM, Jira, Mercury Quality Canter, Benthic Golden, Putty

Confidential

Senior QA Analyst

Lansing, MI

Responsibilities:

• Analyzed the system requirement specifications and developed appropriate test
• Plans, test cases and execution of the scripts.
• Create Hospital, and Professional claims in Facets.
• Tested for ICD 9 codes converting to ICD 10 in Facets.
• Create new claims for the ICD 10 testing.
• Created new members as per the requirement.
• Created medical claims as per the business need.
• Worked on claim processing module, which involved Receipt and Verification of Claim Forms (837) and Claims Adjudication, Health Claim Payment/Advice (835) as per HIPAA guidelines.
• Validated and analyzed EDI outbound and inbound Transactions.
• Queried for claims and members using Claim test pro.
• Performed QA Acceptance testing for test workflows with business users, and performed data encryption testing as per HIPAA guidelines to ensure the privacy, Security and confidentiality.

Environment: HP Quality Center, Claim Test Pro, Facets, Oracle SQL Developer

Confidential

Senior QA Analyst

Addison, TX

Responsibilities:

• Analyzed the business and functional requirements of the application and also helped
• in developing detailed test plan and test cases.
• Keep Track of the new Requirements from the Frontier - AT&T Conversion project.
• Defined the test criteria, project schedules and base lined the Test Plan with the help
• f project meetings and walkthroughs.
• Identify and develop test scenarios and test cases in HP Quality Center.
• Execute the test cases in HP Sprinter and recorded the results using Macros and the record Functionality.
• Validated the bills for new subscribers, as well charges of subscribers coming from AT&T.
• Performed testing and verification of the data request using DPI TEST/AS400.
• Responsible for testing the modules and component parts of the application to ensure that it functions properly.
• Worked on AS/400 to validate the end-to-end billing.
• Created new accounts / new subscribers to validate the requirement of the business need.
• Validate that the old accounts fill the needs of business requirement.

Environment: Web Services Clear Quest, XML, HTML, DHTML, PL/SQL, Windows up, Quick Test, Test Director, HP ALM, Mercury Quality Canter 11.0, HP Sprinter, CRM, AS400, Salesforce, and Dynamics.

Confidential

Manual QA Analyst

Atlanta, GA

Responsibilities:

• Documented test cases based on the corresponding business requirements, and the
• user requirement documents.
• Prepared test case design and performed test case execution using Quality Center.
• Logged defects & tracked them until closure using Quality Center.
• Work on Mediation, Rating and Billing.
• Created Test Scenarios as per Functional Requirement.
• Loading Live SIM’s, and validated data in SQL.
• Using WinScp for Bulk Activation.
• Using ACC Amdocs product for Mediating, Rating and Billing.
• Validated end-to-end billing.
• Validate the charges against the specifications.

Environment: WSDL, XML, HP Quality Center 11.0, SOAP UI, Compact Invoice