SUMMARY:

• Solution - oriented quality assurance professional with over 10 years of delivering high profile projects on time and with clean and expected results.
• Adept at developing effective testing procedures, project documentation and implementation of key test plans under deadline.
• Skilled at handling complex projects, rapidly growing requirements and working effectively with all levels of management to satisfy project and productivity requirements.
• Experience marketing and with outside sales, B2B sales and event sales.
• Analyze Product Requirements
• Lead Multiple Project Teams
• Cross-Function Communication
• Troubleshooting & Problem Solving
• Excellent communication skills
• Task prioritization skills

TECHNICAL SKILLS:

Quality Assurance Methodologies: Technical Writing, Test Case Development, Test Procedure Development, Test Plan Development, Problem Solving Skills, Troubleshooting Skills, Hardware Testing, Rack Testing, Automated Testing, Interpersonal Skills, Benchmark Testing and Performance Analysis Testing, Project Lead on Several Projects, Media Writing Skills, SCRUM or Agile Development Practices, Waterfall Development Methodologies, CORE Team Methodologies, Negative Testing, Requirement Gathering, Requirement Analysis, Regression Testing, Milestone Reports, Final Test Report, Gap Analysis, Test Strategies, Project Updates, End to End Integration, User Acceptance Testing UAT, Exit Summaries, Test Matrices, Design Reviews, Code Reviews, Black Box Testing, White Box Testing, Test Lead

Platforms/Applications Tested: Linux Servers, UNIX, Windows NT, Windows Server, AS/400, Mac OS X, Motorola Set-tops, Panasonic set-tops, Saville CBP, Oracle Forms, Oracle Reports, XML, JAVA, C, C++, DOC1 Invoice Software, Web Testing, MS SQL, Interactive Television On-Screen Guides, Almost Human Readable AHR files, VM-Ware Experience, VOD - Video on Demand, OCAP

Tools: TOAD, Exceed, CORE FTP Lite, PMEase-Quickbuild, PUTTy, SQL, VISIO, MS Visual Studio, Rational Rose, AFP Viewer, MS Office, Adobe Photoshop CS3, Quark Xpress, Adobe Dreamweaver, MS Project, Experience with VM-Ware.

Bug/Project Tracking: Rational Clear DDTS, PVCS Tracker, Team Track, HP Quality Center- (Formerly Test Director, Version One (Agile Dev Tracking), Rally - (Agile Development),, IBM Rational, IBM Rational Rose, SDT Review Pro

Satellite, Internet & Phone & Renewable Energy:Customer Event Sales, Customer Phone Sales, Customer Installation, Proposal Creation, Cold Calling, Marketing Creation and Press Releases.

PROFESSIONAL EXPERIENCE:

Confidential, Parker, CO

QA Test Engineer, Sales & Marketing

• Testing of website, databases, marketing materials, training documents and internal software.
• Write test plans, test cases, final test reports, test matrix, bug reports and test back end databases.
• Helped plan and setup sales events to introduce and sell our products to new customers.
• Contacted potential customers through in-person cold calls, cold phone calls and email.
• Generated proposals for potential customers
• Created and wrote marketing materials and press releases.

Senior Test and Quality Assurance Engineer

• Testing Code Download on all fielded set-top box types including PACE, Motorola and Panasonic for all interactive guide combinations, firmware and VOD applications along with testing transitions, rollbacks and upgrade combinations on the HITS/NAS distribution system.
• Testing a new internal NAS code download system that will replace the existing NAS Code Download delivery system.
• Testing of Motorola and Thompson DTA set-top boxes along with HE configurations for national rollout.

Senior Test and Quality Assurance Engineer

• Planned and setup sales events to introduce and sell our products to new customers.
• Conducted interviews for new salespeople.
• Trained all new salespeople on all the products.
• Worked with installers to make sure customers were satisfied.
• Helped plan and setup sales events to introduce and sell our products to new customers.
• Contacted potential customers through in-person cold calls, cold phone calls and email.
• Generated proposals for potential customers
• Created and wrote marketing materials and press releases.

Senior Test and Quality Assurance Engineer

• Test lead that oversaw LFG (Live Feed Generation) on Linux/NT releases distributed to North and South America.
• Test lead for TV Guide Interactive national interactive A24 set-top guide rollout managing two test teams in two cities, a code base that is still in the field on customer set-top boxes.
• Worked with Confidential to ensure all requirements were met, along with keeping track of mission critical defects.
• Tested End to End integration of XML data for new set-top data project delivery system.
• Tested in agile and waterfall testing environments with & without requirements.
• Ensured verification of software and hardware products by locating, isolating and reproducing anomalies, to include but not limited to programming, user documentation, hardware systems integration, and interface or design defects.
• Tested set-top applications on Motorola, Panasonic, PACE and SA set-top box platforms.
• Wrote test cases, test plans, test matrices, test reports, requirements recommendations, gap analysis, use cases, bug reports, created test data, and performed in a project test lead role for major cross city releases.
• Performed client / server testing, regression testing, manual testing, some automated testing, integration testing, user acceptance testing, system testing, functional testing, compatibility testing, end to end testing, smoke testing, load testing, stress testing web application testing, defect retesting & usability testing.
• Helped test original VOD application in development over the DAC HE distribution system.

Quality Assurance Consultant

• Executed GUI testing on internal TCI web application, being developed for tracking Y2K inventory compliance.
• Executed test cases for user acceptance testing of the Saville AS / 400 billing system and the DOC1 invoice software.
• Executed test cases for OMS and ASAP development & integration testing in a client server environment, using UNIX tools to verify provisioning on 5ESS network switch.
• Performed requirement analysis & test design, according to business requirements and architecture for both automated service activation applications.
• Performed in-house GUI testing on credit card tracking software, running on Win95 & NT, using SQL and Access databases.
• Tested migration from existing character based data entry system, to a new GUI based data entry system designed to process timely mutual fund information sent to financial magazine publications and internet web-sites.
• Led the planning, executed, communicated and documented project test activities for the ORL.

Quality Assurance Analyst

• Conducted QuarkXPress focus tests, bug hunts, regressions, new feature tests, documentation verification testing & Alpha / Beta testing or all domestic and international languages the application is written in.
• Promoted from Testing Assistant to Testing Technician within 6 months
• Performed functional tests, using all languages with Installers, Updaters, Upgrades, Encrypted Installers, Master Disks, 1st Articles & international dongles.

Confidential, Greeley, CO

Support Technician

• Apple trained on supported products & for Apple customer service.
• Resolved user problems by troubleshooting software & hardware challenges.
• Conceived & wrote company procedure & policies for hiring team leads.
• Troubleshot technical problems with end users, regarding general Apple / Macintosh functionality, assisted with training of new technicians & supported internal help desk.