SUMMARY:

• Over 20 years experience in the computer/IT industry, 18 of which specializing in the Quality Assurance field with successes in:
• Fully staffing 2 software test teams where no software testing or QA department had been present
• Training and managing an off - shore test team
• Establishing and maintaining test labs to ensure products meet market requirements
• Developing test plans and procedures to exercise product functionality
• Implementing processes and controls to streamline product delivery process as part of Project Management
• Reviewing, defining, and clarifying product behavior and design
• Managing test execution and schedules to deliver an optimal quality experience for the customer
• Operating under excessively aggressive work schedules while keeping team members excited, motivated, and focused

PROFESSIONAL EXPERIENCE:

Inventory Control Quality Assurance Supervisor

Confidential, Breinigsville, PA

Responsibilities:

• Supervise the ICQA and InBound Office teams.
• Monitor and manage age throughout the Distribution Center to limit exposure.
• Routinely produce reports for senior leadership thereby increasing visibility for all stakeholders.
• Learn and support all job functions within DC and train associates as necessary.

Principal QA Engineer

Confidential, Horsham, PA

Responsibilities:

• Managed local and off-shore test teams. Lead for all set-top HDMI certifications. Involved in QMS implementation.
• ARRIS has many product offerings. My groups were focused primarily on cable RF and IP set-top devices.
• Trained, mentored, and managed local and off-shore test team.
• Developed and executed testing to verify and certify product’s High-Def video output capabilities.
• Participated in development of industry defined HDMI 2.0 test procedures.
• Identified and implemented test environment to support HDMI, Source, Sink, Repeater for HDMI 1.4b and HDMI 2.0a
• Implemented test environment for HDCP 1.4 and 2.2.
• Assisted in defining and implementing automated solution for test areas.
• Fully defined and documented Test Plans, Procedures and Processes for functional test areas.
• Assisted in implementation of TL9000 Quality Management System.
• Formally studied Digital Six Sigma theory and implementation.

Manager of Quality Assurance

Confidential, Bethlehem, PA

Responsibilities:

• Developed and managed the QA department. Developed the test team and artifacts necessary to verify product functionality for delivery. Prior to my arrival, no QA assets existed within the company.
• Confidential 's primary offering was a mobile IP router software solution that provided seamless routing when roaming between dissimilar wireless, wired, and private RF infrastructures.
• Staffed the test team to 6 personnel including two contractors.
• Trained and mentored staff in test, test documentation, and process management.
• Established and maintained testing facility of over 30 computers including several dissimilar network environments.
• Designed and managed creation of test suite consisting of over 3000 test cases with full traceability to specs.
• Took an active role in implementing, reviewing, and maintaining product specifications and defining product capabilities.
• Worked directly with Technical Writing staff to ensure product capabilities were clearly defined and understood.
• Integral in establishing a change management system to classify and communicate product and process issues.
• Compiled release notes for product delivery to the field as part of Product Management function.
• Reviewed and proposed processes for operations both inside and outside of product testing.
• Developed flow charts diagramming processes and handoffs within the organization.

Quality Assurance Manager

Confidential, Allentown, PA

Responsibilities:

• Developed and managed the QA department. Developed the test team and artifacts necessary to verify product functionality for delivery. Prior to my arrival, no QA assets existed within the company.
• Dyband was originally a service company offering an open access one-way Cable Modem solution to cable operators. Their focus changed to a bandwidth management software solution in 1999.
• Staffed the test team to 4 personnel including two contractors.
• Trained and mentored staff in test, test documentation and process management.
• Established and maintained testing facility of over 20 computers including capabilities to simulate all IP based routing topologies.
• Designed and managed creation of test suite consisting of over 800 test cases without specifications.
• Developed Batch files and Linux shell scripts to automate test execution.
• Performed load balancing and performance tests using various homegrown tools and the IXIA 400.
• Recorded issues in a change management system to classify and communicate product issues.
• Participated in the design of product features to improve functionality and overall product capabilities.
• Provided technical support and in-depth testing of a one-way cable modem system (company’s original product offering).

Consultant

Confidential

Responsibilities:

• Consulted with the company owner to design and implement a complete Point of Sale system to support all operations of the business including POS, stock management, order tracking, billing and order archiving.