SOC Analyst Resume

SUMMARY:

Highly dependable IT professional with over 5 years of experience working with Windows systems, providing QA expertise and working in security environments.
An ideal position would be one that expands my software development, networking and cyber security knowledge and abilities.

TECHNICAL SKILLS:

SOFTWARE /APPLICATIONS: MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, Adobe, Visio, Visual Studio, SharePoint, Microsoft Exchange, Novell Database, Netcool, Tidal, Comm Vault, Rack Wise, IDRAC, vSphere, VMware, Veritas Netbackup, Active Directory, Remedy, Wire Shark, Juniper, Spectrum, SOI, Sourcefire, Archer, Bit9, Invincea, Tripwire, McAfee Web Reporter/Gateway, Bluecoat

OPERATING SYSTEMS: Windows Server 2003, 2008, 2010; Windows XP, Windows Vista, Windows 7, Windows 8

PROFESSIONAL EXPERIENCE:

Confidential

SOC Analyst

Responsibilities:

Provide dedicated intrusion monitoring and analysis for SOC operations
Continuously develop and improve strategies to detect and validate active threats to the enterprise and respond to them rapidly and effectively
Perform analysis of security events to include validation, escalation and reporting of events of interest (EOI) and incidents
Ensure the SOC Triage channels and associated EOI are continuously monitored and reviewed
Processes incident communications to include initial reporting, follow - ups, requests for information and resolution activity

Confidential

QA Tester\ Helpdesk

Responsibilities:

Oversee operation of help desk and serves as focal point for customer concerns.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Provides development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract.
Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process.
Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements.
Conducts audits and reviews/analyzes data and documentation.
Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications.

Confidential

Windows Systems Administrator

Responsibilities:

Perform shutdowns, reboots and system backups of servers required for system maintenance and emergency response actions
Maintain system documentation
Resolve issues surrounding installation, usage, and training on software and/or hardware products
Create, maintain, delete, and move access accounts onto the company network
Provide training and support to less experienced administrators and help desk technicians
Handle escalated Tier 2 tickets in Remedy

Confidential

Material Handler/Administrator

Responsibilities:

Provided administrative customer service to personnel
Received and delivered packages to the customers at the National Institute of Health(NIH)
Verified authentication of all documentation
Initiated inquiries pertaining to missing records or documents
Maintained sufficient inventory of supplies
Answered multi-lined phones
Filed and faxed important documents

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