SUMMARY:

Award winning and certified Information Technology (IT) professional with over 17 years of experience with a diverse set of skills in Test Management, Agile Scrum Master/Coach, Software Quality Assurance (SQA) Auditing, Project Management, Quality Management, Software Testing, Training/Mentoring/Coaching, Course Designing, and Waterfall and Agile Methodologies, with an inactive Secret Clearance.

AREAS OF EXPERTISE:

• Project Management
• Agile Scrum Methodology Coach
• Test Management
• Quality Management
• Course Designer
• Test Transformation & Process Improvement
• Waterfall Methodology
• Test Plan/Test Strategy
• Test Case/Test Scenarios Development
• Defect Management
• Metrics Management
• Software Testing Mentor/ Trainer/Coach
• Quality Assurance Audit
• User Acceptance Testing (UAT)

WORK EXPERIENCE:

Software Quality Assurance Consultant/Trainer

Confidential 

• Define, develop, implement organizational software testing and quality assurance policies, procedures, and testing deliverables (e.g. Test Plan, Manual Test Cases, Defect Tracking Logs, and Defect Fundamentals) to utilize and follow.
• Manage, review and evaluate the quality of testing activities to ensure industry standards are followed.
• Lead training efforts to train project team members on new policies, procedures, and how to complete
• testing deliverables.
• Conduct introduction to software testing training to IT professionals with little or no software testing
• Design and create software testing curriculum.
• Conducted internal audit of software testing process to gain a thorough understanding of the current process as well as document findings.
• Develop and implement quality assurance programs, processes and procedures for application to all internally and externally developed software.
• Investigate and if appropriate recommend new processes, software and/or systems to improve quality assurance processes.
• Produce well - structured, documented and maintainable test cases and/or scripts and identify expected results for manual and automated testing.
• Work closely with other key project stakeholders to ensure testing tasks meet customer requirements

Lead Software Quality Assurance Consultant

Confidential, Macon, GA

• Developed, designed, planned, and test scenarios for new features and regression testing for banking financial leasing application.
• Defined, developed, implemented organizational quality policies, procedures, and testing deliverables (e.g. User Acceptance Test Plan, Manual Test Cases, Defect Tracking Logs, and Defect Fundamentals) to utilize and follow.
• Utilize Application Lifecycle Management (ALM) tool to write test plan and functional, UAT, and regression test cases.
• Participated in project meetings
• Created Training documentation (how-to guides, Standard Operating Procedure documents, etc…).
• Created, assigned, monitored, and retest defects using ALM defect tracking.
• Trained business users on new system functionality and defect management tools.
• Generated and gathered test data needed for testing utilizing a test generator tool and manually.
• Adhere to established test methodologies consistent with unit standards and guidelines Investigate and if appropriate recommend new processes, software and/or systems to improve quality assurance processes.
• Provide quality assurance consulting services to support functional and technical users.
• Produce well-structured, documented and maintainable test cases and/or scripts and identify expected results for manual and automated testing.
• Perform other related duties as assigned.
• Support software developers to implement QA procedures, tools and processes

Lead Software Quality Assurance Analyst (SQA)/Auditor Consultant

Confidential, Birmingham, Ala

• Managed and lead the Internal Test Management Review and Audits of Confidential organizational software testing process for over 30 COTS banking applications.
• Reviewed and evaluated the quality of testing activities to ensure industry standards are followed.
• Develop and implement quality assurance programs, processes and procedures for application to all internally and externally developed software.
• Investigated and if appropriate recommend new processes, software and/or systems to improve quality assurance processes.
• Lead training efforts to train project team members on new policies, procedures, and how to complete testing deliverables.
• Provided quality assurance consulting services to support functional and technical users
• Created step by step new release Standard Operating Procedure (SOP) documents for over 40 banking applications.
• Performed other related duties as assigned.
• Created User Acceptance test cases based on release notes received from vendor.
• Prepared and distributed a detailed report on audit findings and recommend changes in software testing process to executive management.
• Mentored, trained, and developed testing staff, provide training to technology division staff on established testing policies/standards.
• Conducted internal audit of software testing process to gain a thorough understanding of the current process as well as document findings.
• Lead a team of testers responsible for designing, developing, executing, and user acceptance plans and test cases.

Project Lead QA Analyst

Confidential, Atlanta, GA

• Facilitated Software testing training course to an average of 30 inner city adult minority women participants’ on-the-job Software Testing fundamentals
• Reading and review requirements (e.g. functional, business, system, etc….) and other documentation in order to convert into test cases.
• Developed, refined, and proofread study material, courseware curriculum, and teaching strategies.
• Evaluated trainee performance and effective training programs, as well as making recommendations for improvement.
• Administered, reviewed, scored, and provide written feedback on participants completed practical exercises and exams/test.
• Assisted in the ongoing development and improvement of Mentor-Global program policies, procedures, rules, etc…
• Developed, implemented, and maintained training processes and procedures.
• Trained, mentor, and supported colleagues.
• Created functional and business requirements that are utilize for practical exams and classroom exercise.
• Attended and contribute to ongoing regular curriculum planning meetings with teammates Coordinated classroom setup and preparation.
• Monitored and control class schedule to ensure training schedule stays on track.
• Prepared, maintained, and updated daily status reports to senior management and onsite Life Coach.
• Documented lessons learned, suggestions, and ideas to that will aid in continuous training/process improvement.
• Prepared and distributed end of course trainer feedback on each student to onsite Life Coach.
• Mentored and trained students on proper interviewing etiquettes.

Lead Project QA Analyst 

Confidential, Atlanta

• Lead multiple QA test teams (onshore/offshore) responsible for testing various global retail applications, with a revenue of over $40mil. This supervision involved oversight of all functional, performance, automation, security, fail-over, back-end (SQL Queries), back-based, User Acceptance testing conducted by QA testing team.
• Developed and distribute key performance indicator (KPI) dashboard reports that centralized on overall test execution progress, defect root cause analysis, and defect density utilizing Quality Center (QC).
• Developed and updated Master Test plan documentation to organize resources and establish the blueprint of the intended test strategy of the project.
• Produced well-structured, documented and maintainable test cases and/or scripts and identify expected results for manual and automated testing
• Built a high performing QA teams by implementing new testing processes & best practices that reflected industry standard.
• Collaborated with business partners, developers, Business Analyst, end users, and other technical team members, and 3 rd vendors to ensure all QA project deliverable were met on time and within budget.
• Coordinated the efforts of testing team members and any other testing contributors from cross-functional teams.
• Supported software developers to implement QA procedures, tools and processes
• Lead, updated, and monitored the analysis, design, implementation and execution of test cases, procedures and test suites.
• Scheduled and facilitated daily defect triage meeting with key project team members.
• Reviewed, assigned, updated, and closed all project defects.
• Created domain, project, and users in Quality Center
• Reviewed requirements, user stories, and other project documentation to develop test cases.
• Created, maintained, and updated requirement traceability matrix (RTM) to ensure test cases/test scenarios have been created for defined project requirements.
• Attended and participate d in all JAD (Joint Application Design/Development) sessions, and High Level and Low Level Design meetings as appropriate.
• Identified risks during each phase of the SDLC that will impact testing and provide mitigation plan for each risk identified.  Created test cases for high level risks.
• Facilitated and trained new hires and non-testing personnel on the software testing fundamental and basic application work flow.
• Responsible setting up and working with other technical personnel to ensure test environment was configured correctly before test execution.

Lead Test Coordinator

Confidential, Macon, GA

• Responsible for leading all software testing efforts for System Testing, E2E Testing, Accessibility Testing, Regression Testing, Retesting, GUI Testing, Soap UI Testing, and User Acceptance Testing utilizing Agile Scrum methodology to thoroughly testing the official government online job listing USAJobs website.
• Established defect root cause reporting structure, which enabled executive leadership to have visibility of the problematic areas of the application system.
• Responsible for developing Master Test Plan documentation to organize resources and establish the blueprint of the intended test strategy of projects
• Worked with the respective Business & IT leadership stakeholders to ensure appropriate test coverage was accomplished.
• Worked with product owner for Sprint planning, review and backlog refinements.
• Analyzed sprint user stories and created test scenarios and test cases, utilizing Team Foundation Server (TFS).
• Lead and attended all Scrum meetings (retrospective, sprint planning, daily scrum meeting, review, etc….).
• Worked closely with release manager to schedule deployment from pre-production to production.
• Facilitated and attended daily scrum meetings.
• Coordinated and conducted Sprint review demo with stakeholders.
• Conducted sprint retrospective and followed up on action items for continuous process improvement.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Removed impediments and protected program from interruptions and distractions to ensure program success.
• Developed and distribute key performance indicator (KPI) dashboard reports that centralized on overall test execution progress, defect root cause analysis, and defect density utilizing Team Foundation Server (TFS).

Lead IT QA Specialist

Confidential, Peachtree City, GA

• Lead the planning, deployment, and testing of GOTS/COTS applications, hardware, and configuration changes to test lab servers and workstations running on a mixed Microsoft Windows platform (Windows servers 2003/08, Vista, and XP, etc..). Software deployments are executed and managed via Deployment and Server Manager (DSM).
• Packaged, deployed, tested, and troubleshoot monthly Microsoft security patches deployed to test lab servers and workstations. Patches were deployed utilizing SCCM.
• Lead and managed testing team throughout every phase of Software Development Lifecycle (SDLC) to ensure testing stayed on track and budget.
• Facilitated training sessions on the SDLC and STLC phases and Software Testing fundamental to new hire and non-testing members.
• Lead the User Acceptance testing efforts with government business users to ensure requirement were met.
• Developed project Test Plan, test strategies, estimates, and test approach
• Analyzed and recommend refinements to system requirements.

Lead IT QA Specialist June 2007 to July 2011

Confidential, Peachtree City, GA

• Lead the planning, deployment, and testing of GOTS/COTS applications, hardware, and configuration changes to test lab servers and workstations running on a mixed Microsoft Windows platform (Windows servers 2003/08, Vista, and XP, etc..). Software deployments are executed and managed via Deployment and Server Manager (DSM).
• Packaged, deployed, tested, and troubleshoot monthly Microsoft security patches deployed to test lab servers and workstations. Patches were deployed utilizing SCCM.
• Lead and managed testing team throughout every phase of Software Development Lifecycle (SDLC) to ensure testing stayed on track and budget.
• Facilitated training sessions on the SDLC and STLC phases and Software Testing fundamental to new hire and non-testing members.
• Lead the User Acceptance testing efforts with government business users to ensure requirement were met.
• Developed project Test Plan, test strategies, estimates, and test approach
• Analyzed and recommend refinements to system requirements.
• Monitored and maintained Change Management policies, processes and controls are adhered to.
• Interface with various IT teams to ensure that IT systems and applications adhere to corporate Change Management standards.
• Develop and implement quality assurance programs, processes and procedures for application to all internally and externally developed software.
• Provided quality assurance consulting services to support functional and technical users.
• Produced well-structured, documented and maintainable test cases and identify expected results for manual and automated testing.