SUMMARY:

• Ambitious, highly motivated Senior QA Lead with sixteen years of manual testing experience with outstanding problem - solving skills and great attention to detail. Brings an upbeat and positive attitude, coupled with effective technical skills.
• Skilled at creating test plans from requirements, creating test cases, scripts, and executing them in various QA environments/platforms.
• Very organized and adept at setting priorities and managing several projects concurrently. Acquired over eight years of experience in leadership responsibilities and overseeing other testers; performed as Manager of the software Quality Assurance team, focused on script augmented manual testing.
• Obtained eight + years of expertise with HP ALM (Quality Center).
• Experienced with risk-based testing methodologies and Agile software development life cycle approaches.

TECHNICAL SKILLS:

Industries: Financial Confidential, Oil/Gas, Telecommunication, Clinical Information Systems for Hospitals, Maintenance & Surveillance, Life Insurance, Beer Manufacturer

WORK EXPERIENCE: Sr. QA Analyst, Manual Software Tester, SME, Lead QC/Test Manager, Business Manager, Senior Business Manager, Technical Writing, Training, Project Management, Software Testing, PVT Defect Manager

SYSTEM EXPERTISE: Windows 95 thru Windows 10, MS Office 2016, SharePoint, MicroSoft Project, Linux, Solaris, Windows XP, Apache, Oracle Financials, Android or iOS, Desktop, Client Server and Mainframe technology platforms

TOOLS: Test Director, HP/ALM QC TSO/ISPF, Toad, Rational Requisite Pro, Prism, Visio, Intelligent Triage, QTP, JIRA

SYSTEMS: 5526 AMS, Alcatel 5620 SAM, Ericsson Entriview

MULTIPLE LANGUAGES: C/C++, SQL, HTML, JAVA, Linux/Solaris

METHODOLOGIES: Waterfall, Agile, Iterative, Confidential Tivoli Unified Process (ITUP), Rational Unified Process (RUP), Rally

PROFESSIONAL EXPERIENCE:

Confidential

Production Verification Test Defect Manager

• Serve as an Confidential liaison in test status meetings, provide ongoing reporting to Leadership on progress, issues/risks, serve as an escalation point for issues involving defect management, prioritization, test resolution to closure, chair daily defect triage chatrooms, and mitigation strategies.
• Focus is on testing of scenarios identified during the Test Scenario Matrix (TSM) creation/base lining process deemed necessary to validate the business processes associated with the deployed solution are functioning correctly, to determine operational readiness.
• Provide regular detailed trend analysis of defects raised during the life cycle of the development, to enable focus to be directed at problematic areas with the view to reducing defects within these areas.
• Work with technology partners to drive timely resolution of open defects and provide recommendations for process improvements.
• Measure and report on defect aging and throughput metrics across multiple intakes.
• Create actionable plans to reduce costs, improve efficiency, and increase deployment success.
• Ability to liaise with onshore or offshore teams effectively.
• Ability to challenge stakeholders on fix timelines to avoid any slippage of baseline schedules.
• Intelligent Triage was the BI tool used to systematically predict, localize Fault Root Causes, to reduce Defect turnaround, time, and to ensuring quality.

Confidential

Senior QA Test Lead

• Responsible for the overall testing efforts and interface coordination for Confidential U-verse, that provides fault management for the LightSpeed network, including access devices, routers and switched, video acquisition for the IPTV and EUA platforms for the Network Software Solutions (NSS) organization.
• Designed, authored, and executed manual test for application processes running on the Linux/Solaris operating system.
• Managed the daily activities of a QA team composed of nine team members and ensuring all testing standards are met.
• Prepare test plans for Functional/System, E2E and User Acceptance test.
• Conducts walk-through of Test Plan.
• Planned User Acceptance Testing to confirm that the system meets user’s requirements and expectations.
• Preformed regression testing against all critical functionalities.
• Acquired test resources, space in testing Lab for STB testing, estimates test effort, defines test schedule, milestones and equipment.
• Communicate and coordinate activities with functional team leads, business reps, technical lead, designers/developers and training.
• Prepare testing metrics (number of requirements identified/covered. Number of scripts executed, Number and level of severity defects detected), and Test Summary report.
• Monitor testing process and timelines. Review test process for improvements.
• Experience in leading Software Testing Audits.
• ALM (Application Lifecycle Management) Mercury Quality Center was used to review Defect reports and facilitate resolution (change control meetings), test script execution.
• Experience with Agile/SCRUM and Waterfall structured methodologies.

Confidential, St. Louis, MO

Senior QA Lead

• Subject Matter Expert (SME) on a suite of applications ( Confidential Uverse, NTD, Sentential and NFS-Navis). Maintained a complete picture of the product, its dependencies and helped guide the test strategy and processes.
• Works with Business partners to understand requirements, provide inputs to test estimation and test strategy.
• Collaborates and partners with Development Architect to create holistic solutions.
• Identify and resolve escalated testing issues, risks and problems that impact the successful progression of a project.
• Proactively make continuous improvements to test coverage, execution and automation.
• Influences technical direction and use of technologies after making necessary evaluations.
• Analyze current processes and practices and drive changes as necessary. Used TOAD to query Oracle/SQL- Server databases and validate testing results.
• ALM (Application Lifecycle Management) Mercury Quality Center (formerly Test Director) test management tool used to track test execution, specify test requirements, planning test, and track defect progress.

Confidential, St. Louis, MO

Senior Business Manager

• Responsible for overall test management and coordination of Intranet and Extranet web applications within Industry Markets Web Confidential (IMWS) for the following affiliates: Industry Markets, ASI Extranet, FMOD, FOC/SOC, SBC Prime Access, Wholesale Marketing, TGSR, CLEC and Collocation from inception to completion.
• Provided resources for System/Regression testing of Express Works to aid in a successful deployment.
• Team member on cross functional Business Testing Team (BTT) responsible for implementing a process to aid in establishing a consistent understanding to help create an effective line of communication between project teams and SBC Online to proactively support business test plans and activities for projects with Industry Markets.
• Supervise 2.5 system testers. Assign work items to be tested, set timelines/schedules, coordinate initiatives, and secure all required resources needed to execute each phase of the SDLC.
• Communicate and coordinate activities with functional team leads, business reps, technical leads, and developers on project status and issues.
• Prepared test plans and test cases aligned with the Capability Delivery Process (CDP) methodology to aid in achieving CMM Level II.

Confidential, St. Louis, MO

Senior QA Analyst

• Performed system testing on Corporate Financial Application Suite (CFAS) which handles property, cost expenditures and project accounting functions. Responsible for AP (Accounts Payable), CM (Cash Management), MAP (Miscellaneous Adjustment Process) and EC (Error Correction) modules on client/server (Oracle Financial) and Web Based (Oracle Wireline) applications.
• Develop an approach and plan for system testing to ensure that the application architecture is implemented successfully and meets quality requirements.
• Investigated correction of error conditions or applications discrepancies and verification that application processing complies with company standards.
• Developed System test plans, test cases, test processes, metric reports and test summary reports.
• Gathered, analyzed and translate business requirements, technology trends, and current system constraints into overall technology requirements and system solutions.
• Performed system testing which included sanity testing of the GUI, functional testing and regression testing of all previously existing functions and GUI.
• Researched, created, reviewed, and revised requirement documents and use cases.
• Ensure that testing standards, guidelines, and methodologies are applied appropriately.
• Identify discrepancies, gaps not covered scenarios in the requirements documents.
• Participated directly with clients to define and meet their decision support and data access requirements.
• Monitored on-line systems, batch jobs and turning where appropriate.
• Test Director was utilized as our test management tool to track test execution and defect progress. QTP/Win Runner was for test script automation.

Confidential, Houston, TX

Test Coordinator

• Responsible for the coordination of the acceptance testing activities and tasks of an Oil and Gas Accounting System for (three full-time and one-part time team members).
• Organized setup and perform administration activities for SQA Team Test defect tracking software.
• Performed software training for the SES (Shell Energy Confidential ) testing team members how to use SQA Team Test.
• Tracked and reviewed User Acceptance testing defects for completeness and sufficient information.
• Entered Call Center staff UAT defects into SQA.
• Track the status of User Acceptance testing defects for completion and reporting to SES management.
• Performed acceptance testing activities as time permits.