SUMMARY:

A dedicated, hands - on, and driven Sr. QA Analyst\Tester with extensive experience in design, development, test strategy/planning, scripting, script execution, defect management, implementation, and production support to large-scale service-oriented architecture environment. Proven technical skills with excellent analytical and troubleshooting ability. Demonstrated ability to interact with people at many levels in a fast-paced environment with constantly changing priorities. Good communication skills, great team player, attention to detail, trustworthy, and reliable Sr. QA Analyst/Tester.

TECHNICAL SKILLS:

QA Skills: Manage Integration, SIT, UAT, Hardening Release Regression and End-to-End testing within an agile framework. Good understanding on System Framework, Build and Maintain Test Environments, Test Data Criteria, Execute automation scripts, Perform Functional, System, Integration, Regression, Exploratory, Shakedown/Smoke, and End-to-End Testing. SDLC in Waterfall and Agile models, IT Quality Assurance, Quality Center/ALM, Microsoft Office Pro products, Create Test Strategy and Plan, Resource allocation, Work with users and defined test scope, Script writing, Script execution, Defect Tracking, Escalation, and Resolution, Test Activity Completion Certification. Build and Maintain Regression Script Library.

Languages: VB .Net, ASP .Net, XML, HTML, Unix commands, COBOL II, JCL, PL1, CSP, Assembly

Databases: Teradata, Oracle, SQL Server 2010, File Net, DB2, IMS, VSAM File

Platforms: Java, C#, MS VB .Net, PowerBuilder, Windows 7, Windows XP/2000/NT, UNIX/Linux, Oracle, MS SQL Server 2010, Actimize, Financial Payment Transactions, Banking Systems, Credit Card systems, Mobile Application Server, VisionPlus, EDS, Tsys, .Net Framework, Allstate NextGen Claims Framework, MS Visual Studio .Net, and MVS/ESA

Tools/Environments: Tableau, Big Data Business Intelligence, Data Analytic Model, Data Warehouse, Teradata, Winscp, Putty, Jira, ITSM, Toad, UC4, Crystal Report, Web Portal, SSO (Single Sign-On), SQL Server 2010, Window Share Point Services (WSS), Share drive, Visual Source Safe (VSS), MS Outlook, MS Office, HP ALM 12.5, Jama, Window 8/10, Team Foundation Server(TFS), Incident Management System, HTML, XML, TSO/ISPF, JCL, IBM Utilities, Smarttest, Xpediter, Starttool, Intertest, CICS, Endevor, QMF, RC/Update, XCOM, SNDM, Microsoft Office, MS Access, DOC1, Telon, MS Communicator.

PROFESSIONAL EXPERIENCE:

Confidential, IL

QA Test Lead/Tester

• Analyzed business requirements, use cases, test scenarios, research design testing document (RDT), and functional specification for Sanction Screening AML, BPM, Actimize, Pre-Investigation Tools, Tableau Reports, Merchant Unification applications.
• Have a good understanding on multiple and cross functional systems within Banking and Credit Card partnership systems.
• Conducted requirement clarification meetings with project stakeholders such as Business Rep (SME) and Technical Development teams.
• Developed test plan, test scenarios, and test cases for Integration and UAT functional testing.
• Conducted test case walkthrough meetings with project stakeholders to ensure test coverage meeting the business requirements.
• Created and distributed the meeting minutes after the test plan and test cases walkthrough meeting.
• Successfully compared and validate source and target data in mapping, target data populated correctly for attributes, attribute length, attribute type, format, and total counts in Teradata or Oracle database tables.
• Successfully executed UAT test cases and captured evidences within target date and zero defect.
• Ensure all test evidences and documents were meeting regulatory compliance guidelines and uploaded into HP ALM (version 12.5) within project timeline.
• Successfully managed testing team for the assigned new development projects along with execution daily assigned test cases on Pre-Investigation Tools, Merchant Unification, and Continue Activity Report System (CARS) applications in Integration and UAT testing.
• Identified testing issues, opened defect, managed defect, and defect resolution in a timely fashion.
• Successfully completed all assigned tasks with high quality in a fast-paced testing environments.

Confidential, IL

Sr. Business Analyst/QA Test Specialist

• Analyzed business requirements, software requirements, and functional specification for both Default Management and Automotive Finance applications.
• Have a good understanding on multiplatform and cross functional systems within FIS Auto Suite partnership systems, Default Management, and Automotive Finance applications between VCI and FIS framework systems.
• Conducted requirement clarification meetings with project stakeholders such as Business Rep (SME) and Technical Development teams.
• Developed test plan, test scenarios, and test cases for SIT and UAT functional testing.
• Conducted test case walkthrough meetings with project stakeholders to ensure test coverage meeting the business requirements.
• Created and distributed the meeting minutes after the test cases walkthrough meeting.
• Specialized in specific Finance General Ledger and Accounting functional testing and available to assist other projects or assignment as needed.
• Successfully completed and executed daily assigned test cases on Customer Care and Finance applications in SIT and UAT testing efforts.
• Identified testing issues, opened defect, managed defect, and defect resolution in a timely fashion.
• Successfully completed all assigned tasks with high quality in a fast-paced testing environment.

Confidentia, IL

Sr. QA Testing Specialist

• Successfully completed acquisition projects, including Confidential acquisition of HSBC Credit Card, Costco Canada, and GM Small Business.
• Have a good understanding on multiple and cross functional systems within credit card partnership systems, Bank card and Private Label Credit Card (PLCC).
• Successfully built a fully integrated agile Hardening test environment (pre-production environment) within budget and high quality.
• Provided hands-on system, scripts execution, and technical training for new Vendor testers and managers.
• Utilize SQL Server’s Query Analyzer to Create, Update, Delete, Select, and execute SQL query for application front/backend data validations.
• Completed all projects with high quality in an agile environment (Scrum teams and Sprints).
• Coordinated with two offshore testing teams (Regression and End to End). Regression testing is to ensure the existing functionalities not breaking by the monthly release codes. E2E testing is to ensure that project related new functionalities under the life cycle credit card testing.
• Review project changes/functional specification documents in the release, ensure that requirements are testable, analyze the impacts, and consider the shared components that impact regression testing, define test coverage, and select test scripts for monthly releases.
• Review version one stories, epic, sub-epic, acceptance criteria, define scenarios/process flows with multiple functions for End-to-End new functionality, Regression, Integration, and Smoke testing.
• Responsible for script prioritization based on frontend urls, multiple batches, complex scripts, script execution, data validation, and defect resolution with multiple application development teams.
• Responsible for test data preparation, account/record staged, test merchant request, and control record setup for monthly release Regression and card life cycle End-to-End testing.
• Create test strategy and plan, test scenarios/process flows, test cases, traceability matrix, daily progress report, and daily execution report to management for Regression and E2E execution.
• Execute scripts, open defect, defect management, and defect resolution.
• Issue Test Activity Completion Certificate before production implementation.
• Risk analysis, mitigation, and Go/No-Go decision making.

Confidential

Sr. QA Testing Specialist

• Successfully implemented fully integrated 3 developments and 2 UAT environments for Data Center migration from Hong Kong to US deliverable.
• Have a good understanding on multiple systems within partnership Credit Card systems including Java, PowerBuilder, Websphere MQ, middleware, mainframe, DB2, Oracle, VSAM file, JCL, batch, applications platform.
• Responsible for script prioritization, script execution, data validation, and defect resolution with multiple application development teams.
• Responsible for reviewing functional and specification requirement documents, impact analysis, and ensuring that requirements are testable.
• Used SharePoint and Share drive for organization of project documents.
• Created test strategy, test scenarios, test cases, traceability matrix, daily progress report, daily execution status update to the management, and test activity completion certificate.

Confidential 

Sr. QA Testing Specialist

• Successfully managed and delivered a payment enhancement project within budget and zero defects.
• Reviewed change requirements, defined scenarios, created test scripts, prepared data, set up environments, and executed scripts.
• Chased defects across multi-functional areas and delivered the project on time with zero defects.
• Used SharePoint and Share drive to upload all documents.
• Generated daily status reports to project stakeholder.
• Reviewed test results and issued test activity completion certificates.

Confidential, Chicago, IL

• Have a good understanding on Member Reporting System (MRS), Exchange Fee Systems (EFS), and Brokerage Payment System (BPS) on Java, C#, and Oracle applications platform.
• Responsible for these applications’ enhancements and migration from Mainframe to Linux.
• Responsible for functional requirements document/Development Functional Specification/QA Build Notification review, analysis, and ensuring that requirements are testable.
• Use SharePoint and Share drive to create functional system test plan, test cases, test documents, test scenarios, test strategy, traceability matrix, daily and weekly summary reports to manage testing progress.
• Utilize QA Agile test methodology including proper test plan, create test cases and test documents, execute all online function and batch back end process for hot fix, monthly, and quarterly releases.
• Responsible for application build deployment, smoke test, new test items, regression functional online and batch back end testing.
• Ensure Single Signon (SSO or onePass ID) to CME Portal access. Also, ensure each user’s entitlement for the assigned entity/activity access on specific functionalities and report access (for Billing Group, Firm Group, Broker Group, Trading Group, Firm, Broker, Broker/Clerk, Clerk, and etc).
• Use bug tracking systems (Jira or ITSM) to manage defect life cycle, and provide daily status reports to management to ensure that deadlines are met and on target.
• Use Toad tool to Create, Update, Delete, Select, and execute Oracle SQL queries for application front/backend data validations.
• Responsible for the entire application testing until all defects/issues are resolved. Approve and send out the Testing Summary report to project stakeholders before production implementation.
• Create and maintain hands-on training documents from the beginning to end of the entire testing process.

Confidential, Chicago, IL

• Have a good understanding on PaymentNet3 and PaymentNet GSA (Government Service Agency) application on Transactions, Orders, Reports, Accounts, Employees, Payments, Administration, and Help modules.
• Have a good understanding on Commercial Card Rebate Calculation and Transaction and Balance Reconciliation Process for Central Bill Account applications processes.
• Responsible for functional requirement document review, analysis, and ensuring that requirements are testable.
• Use Quality Center to create functional system test cases, test scenarios, manage testing progress, manage defect life cycle, and provide daily status reports to management to ensure that deadlines are met.
• Lead/Conduct internal and external meetings with QA testers, QA manager, BA, Architect, DBA, Developers, and project manager for test case reviews and verify that requirements are properly tested.
• Create system test plans and traceability matrix for all assigned projects.
• Utilize SQL Server’s Query Analyzer to Create, Update, Delete, Select, and execute SQL query for application front/backend data validations.
• Utilize QA Water Fall test methodology including proper test creation and execution.
• Have good knowledge of Microsoft Office including, Word, Excel, and MS Project.
• Ensure all testable screen required field validations, report validations, data calculate validation through using excel formulas for large volume records or SQL server 2005 tools.
• Responsible for all deployment BVT tests (weekly Build, Databases, Mock, UAT, and Production), and Quarterly Patching test support. Responsible for executing Automation/Manual BVT (Before Verification Test) for each deployment.
• Perform regression, end to end system, back end, and other tests.
• Perform process transactions from system entry to exit.
• Create clearly articulate defects and steps to recreate while collaborating with UAT and Development teams. 
• Coordinate team effort and provide deployment status to management.
• Identify critical issues early and through all stages of testing to ensure successful production implementation with zero defects.
• Volunteer weekend and 3rd shift production implementation test/support for PaymentNet3 and GSA application (PaymentNet for Government).
• Provide attention to details and hard work with good quality on all projects. Zero defect on all assignments after production implementation.
• Train new test analysts on PaymentNet3. A good team player.

Confidential, Chicago, IL.

• Successfully completed testing with excellent quality on NextGen Claim applications of FNOL (First Notice of Loss), Claim Desktop, Tasks, Liability, Subrogation, Financial, Forms and Correspondence, and ARMS (Auto Rental Management System) components.
• Analyzed and interpreted a business and system requirement to detailed test plan and test strategy as part of Quality Control plan.
• Created test cases, test scenarios, test conditions and further narrowed down these conditions to lower level of detail test scripting through out each project phases.
• Interacted with Business Client, Business Analyst, and Developers to identify and resolve potential design issues.
• Conducted inspection meeting on test plans, cases, scenarios, scripts, and executed results for assigned projects. Provided inspection feedback to others and signed-off the final approval documents if the documentation was meeting the requirements and quality expectations.
• Identified and documented defects, issues and risks encountered during testing on Mercury Test Director for bug tracking, recording, and root cause analysis and communicated the recorded problems to responsible development team and personnel.
• Use Toad tool to Create, Update, Delete, Select, and execute Oracle SQL queries for application front/backend data validations.
• Worked with Integration team to verify data translation between different applications.
• Worked with Data Acquisition team to generate test data for multiple iterations during Assembly and Product test phases.
• Analyzed application, system, and security errors through each testing phase. Escalated issues to responsible teams or developers. Provided sign-off or comments after verifying fixes.
• Performed manual End-to-End testing for positive and negative test scenarios. Conducted baseline testing to generated reports.
• Updated, maintained, and promoted test plans or test scripts in MS Visual SourceSafe (VSS ).
• Performed regression testing of legacy and web applications to ensure compatibility and continued operation after deployment of NextGen.
• Oversee 8 on- and off-site QA analysts.
• Participated Daily Defect Status meeting to address the most important testing defects/issues to determine which issue should be in biweekly Hotfix release or ad-hoc emergency Hotfix release. Based on the issue severity level to determine GO or NO-GO decision for the release.
• Successfully developed web application for NextGen Claim Liability component to allow user to record the percentage liability and amount of the total damage for multi cars and multi damages of involved parties in NextGen Claim system.
• Successfully developed online web application NextGen Auto Claim Rental process to Enterprise Car Rental system through using WSDL web services integration.
• Successfully built a program that determined the old or new world claims process and stored claim information in IMS\DB2 database. Completed analysis, design, build, and test to allow both Web and Legacy applications to be able to interface through TIBCO process.
• Successfully redesigned Office Automation System (OAS) into the multi-tier web-based application called Document Process System
• Successfully developed Claim Diary Messages tracking automatically during the claim life cycle transaction.
• Participated in review current release project scope and strategy planning.
• Participated in analysis, design, and requirement gathering process through collaborated with business client, business analyst, or possibly technical teams (Downstream, Web Application, Integration, and Architecture - Data, Application, and Usability Architects).
• Worked with the business clients and business analyst to convert business requirements into technical, functional design, and test plan. Successfully completed documentation and signed off the life cycle of project design.
• Successfully coded assigned project components and completed unit testing during the Build Phase.
• Achieved data validation for all transactions, including rental reservation, update, and cancellation, verifying population and confirmation between Allstate NextGen Claim and vendor systems.
• Successfully implemented the projects to production system and provided system support in production.

Confidential

Testing Environment & Production Support

• Monitored department ticket pool and ticket triage throughout the day; managing and assigning tickets to the team members (between 8-12 resources) based on expertise, workloads, and balance. Provided the defect/issue status in the Daily Defect Status Meeting.
• Provided analysis and trouble shooting of root cause, quickly identifying the issue, such as user training, environment, cross functional, or code issues, and resolving within service levels of agreement.
• Participated SWAT call duty to quickly resolve any coming production or test environment issues.

Audit & Compliance

• Successfully developed and implemented Audit projects for California Market Conduct.
• Accomplished design, development, testing, and implementation of compliance automatic letter generation for state of California, Illinois, New York, and Texas.
• Successfully designed, created, developed, and implemented compliance automatic letter generation for payment of $5000 to 3rd party claimant or representative for state of New York and Texas.

Training

• Created over 10 job aids and On-The-Job Training documents annually from ticket handlings to newly developed component processes for the support team and offshore offices.
• Conducted training sessions to transition role and responsibility whenever needed for developed applications, components, and processes to offshore (Northern Ireland and India) support groups.