PROFESSIONAL PROFILE

• More than 9 years of experience in Software Quality Assurance with in - depth understanding of Quality Assurance Processes across different software development lifecycle models
• Strong experience in Manual & Functional testing in diversified platforms including Legacy applications, Web Based Applications and Data migration.
• Excellent testing experience in all phases and stages of Software Testing Life Cycle and Software Development Life Cycle (STLC) with good working knowledge of testing methodologies, processes & tasks.
• Extensive hands-on experience in developing Test Plans, Test Strategy, Test Cases & Defect Management processes using test management tools like HP ALM, QTest & JIRA.
• Exposure to various advanced testing suites focused on End-End Testing, Regression Testing, UI Compatibility and Role Based testing, Data Interface & Data Migration Testing and Vignette Testing.
• Exposure to automation testing tools like Quick Test Professional (QTP), Selenium and Ranorex.
• Deep understanding of healthcare functions and hands on experience handling multiple healthcare projects including key market facing initiatives and data migration, primarily focused on Membership & Claims testing
• Strong knowledge on multiple products which include Billing BRM (Dunning, Invoicing and Accounts receivable), Siebel- CRM, Number and SIM Management system, Commissioning, SMS Component, Vignette Content management tool, Banks- Securities processing, Banking - KYC process
• Coordinated activities between onshore and offshore testing team and collaborated with Development teams, PMO & Management
• Participate in Root Cause analysis & Coordination of handoffs at various points. 

TECHNICAL SKILLS

• Test Planning &Test execution
• Legacy, Web Application & Data Migration Testing
• Claims Auto Adjudication & Membership Enrolment testing
• EDI 834 & 837 Test File Mock up preparation
• Onshore/Offshore Delivery Model
• Agile / Scrum methodology
• Customer Interaction & Satisfaction
• Problem Solving & Decision Making
• HealthCare Domain Expertise
• Siebel CRM System and Soap UI Testing
• Automation using VB Macros
• Defect Management Tools (HP ALM, JIRA)
• SQL Queries / MSSQL Database

PROFESSIONAL EXPERIENCE

UAT Test Lead 

Responsibilities

• Planning and Tracking testing activities
• Participating in the daily Stand up call
• Involved in the Sprint Planning and Sprint retrospective meetings
• Coordination with business and the testers to complete the UAT
• Tracking the user stories and bugs in JIRA
• Providing the test status to management during test execution
• Aligning the team with appropriate resources and support the team in their testing
• Resolving the issues during the testing by reaching out to the development team when needed.

Senior QA Analyst 

Responsibilities

• Worked with the UAT Test Lead in Test Planning, Test Design based on the requirements and solution document.
• Gathered the pre-requisite before the start of Test execution like Configurations, Data required for testing.
• Involved in the Test Design by drafting the test scenarios, scenarios walkthrough with business, writing the test cases and then uploading to HP ALM for the test execution.
• The test cases include both manual and auto adjudication claims testing
• Guiding the team in test execution, Reporting the status to UAT test Lead on a daily basis.
• Escalating and reporting the roadblocks and issues constantly to the Test Lead.
• Preparing the 834 file mock up for auto adjudication claims
• Motivation the testing for completion of the project on time.
• Automating the claims testing whenever possible for helping the team to expedite testing.

Senior QA Analyst 

Responsibilities

• Involved in the member load of the 2million members from one system to another in batches based on the counties
• Loaded the members using load files and ran the backend jobs and monitored the jobs until completion and consolidated the list of errored out members after the job run as a part of conversion process.
• Mocked up the EDI 834 file and loaded the new members using Paperless enrollment System jobs and once the members are loaded validated the ID cards and Pre Enrollment Kit to the member.
• Had a team of 6 members both offshore and onshore for this conversion program in UAT and Production.

Senior QA Analyst 

Responsibilities

• Responsible for planning, developing, maintaining, documenting, and deploying the Test Plans
• Developed and monitored team goals, objectives and deliverables, and consistently implemented corporate policies and procedures.
• Conducted Scrum meetings which involved reviews of specifications, designs, schedules, and test plans.
• Created work estimates and risk/benefit analysis for on-time, defect free solution development and delivery.
• Lead weekly staff and other technical meetings as required as well as one on one team member meetings.
• Trained and mentored junior QA Engineers, as they were brought on to the team
• Requirement Analysis and review of Test Cases
• Performed Root Causal Analysis
• Work assignment & tracking
• Conducted various management activities by analyzing and verifying test results, providing status reports to management
• Defects were tracked, reviewed and analyzed using Quality Center.
• Worked with the development team in investigating and correcting software bugs and deficiencies based on testing results
• Developed and monitored Testing schedules.

Senior QA Analyst 

Responsibilities

• Developing Test Plan with a Test Strategy for the System testing
• Develop and maintained Testing schedules, as well as Lab Test environment.
• Helping development team in defining the scope for Unit testing. Although Unit testing is not in the scope of QA efforts but QA team helped delivery team in putting a process in place for Unit testing activities.
• Analyzed the business requirements and functional specification documents, wrote Test Plan, Traceability Matrix and Functional Test cases
• Reviewed the test cases written by the team members.
• Created test result and test status report documentation templates that were implemented across the team.
• Identify and monitor defects in Business software applications, and ensure the completeness and accuracy of the defect tracking system.
• Work assignment & tracking
• Worked with business analysts, developers to resolve issues
• Conducted variance management by analyzing and verifying test results, providing status and progress reports.
• Created Scripts of QTP Automation using JavaScript.

Test Analyst

Responsibilities

• Involved in functionality testing of Mobile by testing the User Interaction testing, Usability testing
• Performance, Network, Security Compatibility and installation testing on Motorola mobiles.
• Testing web page creation using Vignette tool.
• Performed Smoke Testing and Regression Testing.
• Performed Screen Navigation Test to ensure that the links are established as per the documentation provided
• Effectively communicated QA status and issues, and drove those issues to resolution on a regular basis
• Strong analysis and troubleshooting skills resulting in hundreds of effective Bug Reports entered into the Bug Tracking database with a consistent 90% Fix percentage.
• Performed Functional, GUI, Regression, System Integration, User Acceptance, Configuration and content testing for web-based application.
• Involved in testing Multilingual Web Pages by creating it using Vignette tool
• Test Planning and Defect Tracking using Quality Center

Test Analyst 

Responsibilities

• Performed Smoke, Sanity, Functional, System, Integration and Regression testing
• Generated test scenarios, test cases and test data. Executed tests, created problem reports
• Performed initial Smoke testing to determine if the product was stable enough to withstand a major testing effort.
• Executed scenarios with migrated data in System testing.
• Provided support for Clients who are involved in UAT testing by providing execution steps.
• Carried out Report Testing with COGNOS tool.
• Involved in validating the data in the reports with the backend data using SQL Queries
• Performed Role Based Testing, Multi linguistic testing in Siebel Application.
• Tested application security features, including session expiry, passwords and compatibility across multiple browser types
• Performed Web Service testing with the help of SoapUI.
• Tested the request and response of web service.
• Effectively communicated QA status and issues, and drove those issues to resolution on a regular basis
• Test Planning and Defect Tracking using Quality Center