SUMMARY:

• QA Tester with 7+ years of extensive experience mainly in the Banking, Financial, Healthcare and E - commerce Domains at Client\Server, Web Applications using Manual Testing Techniques and Automated, Mobile and IVR Testing Tools.
• Excellent QA experience in all phases of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC) with good working knowledge of QA methodologies like AGILE, Scrum and Waterfall.
• Experienced in developing Use Cases, Test Plan, Test estimates, Test Approach, Test Scenarios, Test Cases and Traceability Matrix from Business Requirement Documents (BRD) and Functional Specification Documents (FSD).
• Domain knowledge across multiple industries Retail (POS), Airline, Banking/Finance and Supply Chain Healthcare.
• Proficient in preparing Test data, Executing Test cases, Reviewing, Tracking Defects, Reporting Defects, Weekly Test Reports & Defect Metrics.
• Skilled with various testing phases including Black-Box, Regression, System, Integration, End to End (E2E), Adhoc and User Acceptance Testing (UAT), Performance Testing.
• Extensively worked on the different type of claims like Medical claims, RX claims and Dental claims.
• Managed program and project efforts for E-Commerce, POS, Supply Chain, CMS, and Web based applications, business strategy and web site content.
• Performed various types of Testing such as Regression Testing, Functional Testing & Back-End Testing.
• Responsible for Analysis and Defect Tracking using HP Quality Center/ALM, Test Director, JIRA, IBM Clear Quest, Bugzilla.
• Experience with defect tracking and analysis using different defect tracking tools such as TFS (Team Foundation Server), Quality Center.
• Good experience in QTP - VB Script, Descriptive programming, developed reusable functional libraries which are used in different scripts.
• Writing and executing SQL for checking the validity and integrity of the data in various databases such as Oracle, My SQL, and Microsoft SQL Server etc. to perform Back-End-Testing.
• Experience in testing Middleware technologies IBM WebSphere MQ, Web Services like SOAP, REST testing using SOAPUI Pro.
• Expertise in Point of Sales (POS) applications, store systems, Inventory and supply management tools and systems.
• Experience in using the open source API testing tools like SOAPUI and POSTMAN for functional /regression /performance testing & test automation of SOAP/RESTful Web Services.
• Possess expert level of understanding of WSDL, XSD, Schema, XML documents for Web Services Testing.
• Extensive working knowledge in Shell Scripting, UNIX, LINUX and Windows platforms.
• Well conversant with scripting languages like Java Script, HTML, DHTML, and XML.
• Good understanding and knowledge of UNIX commands.
• Good Knowledge in Agile Tools like Version One & Rally.
• Experience on Multi & OMNI channel implementation, including Foundation, Merchandising, Inventory, Pricing, Planning, Warehouse Management, Distribution, Order Management (OMS) & Supply Chain management.
• Strong experience in testing IVR speech recognition systems
• Verified the data by executing SQL queries & hence performed Backend Testing.
• Expertise in logging defects using JIRA, performed defect tracking and reporting.
• Involved in Peer Reviews of Test cases/Defects and developed, maintained Review Checklists.
• Experience in conducting Review meetings (Inspections & Walkthroughs).
• Possessing strong analytical skills, an excellent team player with good leadership qualities and strong oral and written communication skills.
• Proficient in Ware-House Management System (WMS) and Supply Chain Technology System (SCTS)
• Strong communication, collaboration & team building skills with proficiency in grasping new technical concepts quickly.

TECHNICAL SKILLS:

Testing Tools: HP Quick Test Professional (QTP), HP Quality Center/ALM, Selenium, TOAD, Soap UI, POSTMAN, SWAGER, Load Runner, Eclipse IDE.

Languages: VB Script, C, Java, Java Script, J2EE, JSP, XML, HTML.

OS: All Versions of Windows, Linux, UNIX, Mac OS X, iOS, Android, Blackberry. LINUX, UNIX

Database: Oracle, SQL Server, IBM DB2, MySQL, MONGO, Couch Base,and MSSQL.

Web Browsers: IE, Mozilla Firefox, Chrome, Safari.

Business Mgmt. Tools: MS Word, MS Visio, MS Excel, MS PowerPoint

Bug Tracking Tool: Bugzilla, JIRA, Rational Clear Quest, TFS,Quality Center, Radar.

Methodologies: Agile and Waterfall.

Application/Web Servers: IBM Web Sphere, BEA Web Logic, Apache Tomcat.

Web Services: XML, XSD, WSDL, SOAP, Rest, API.

PROFESSIONAL EXPERIENCE:

Confidential,Irving, TX

QA Tester

• Involved in Business Requirements Analysis meeting and worked on Test Plan document.
• Wrote Manual Test cases for POS based on Functional and Business User Stories.
• Managed business, development and QA testing efforts utilizing the payment industry knowledge and expertise to guide the project manager, developers, third party vendors and data architects in building a "new" state-of-the-art platform for processing credit cards, EMV, clearing and dispute reconciliation with Visa, MasterCard, Amex, Discover, Total Systems and Merlin.
• Analyzed Business Requirements (BR) and Application design documents and created Traceability Matrix interlinking the test requirements and test cases
• Worked in Agile development environment and participated in the Test Plan and Test Strategy creation.
• Have extensive Payment Card Security testing experience in validating different types of tenders (Visa, Discover, Amex, MasterCard) Including EMV Chip and PIN & EMV Chip and Signature Cards
• Attended sprint plan meetings every two weeks to review the user stories and daily SCRUM meetings.
• Analyzed modules and designed test scenarios and test scripts in Linux environment.
• Wrote SQL Statements and verified the values in the Merchandising System against POS UI.
• Created Test Scenarios, Test cases and Test data to Validated POS Transactions (POS registers, POS Terminals and POS inventory etc.)
• Extensively used Quality Center for Test planning, Bug tracking, and Reporting.
• Created Test cases and Test scripts using QTP for Descriptive Programming using VB script.
• Importing requirements, create test cases, validate requirements with test cases and generate reports using Quality Center/ALM.
• Experience in retail credit card, debit card and EMV Transactions and its interacts with various POS systems, devices, test tools
• Tested mobile applications on IOS, Android, Blackberry and Window mobile operating systems
• Used VB Scripting in QTP, Generated test results using QTP and analyzed Actual Result and Expected result.
• Analyzed multiple test scenarios for POS including tests to verify inventory, transactions, product sales, reports.
• Responsible for creating and executing test cases to ensure correct functionality of a retail store system in the areas of POS.
• Developed data driven scripts in Quick Test Professional and executed scripts.
• Used checkpoints to check the functionality in QTP.
• Wrote Automation Scripts for POS UI, using QTP/UFT for Functional and Regression testing based on User Stories.
• Executed the Inventory adjustments, SKU creation, SKU status, Contract Pricing, Vendor status, ASN Creation, order creation, order release, Appointment scheduling, Putaway, Receiving, Pick, Pack, Shipping, Cash Deposit and customer maintenance in WMSI environment.
• Invoice fax and printing validations after performing pick pack & shipping (WMSi)
• Performed the Order XML validations
• Performed Sales receipt and Invoice validations after performing PPS Web orders placement and validating the details in Hybris and Iseries and then performed WMS fulfillment.
• Tested the application for specific Performance and End User Testing on its compatibility on various web browsers like Chrome, Firefox and Internet Explorer.
• Conducted the Smoke testing to check the High-level functionality of the application.
• Expertise and experience in performing different kinds of testing like Functional, GUI, Integration, Backend, Regression and System Testing.
• Using Groovy script, added assertions (XPATH etc.), property transfer, data validations using SOAPUI tool to automate web services (SOAP, RESTFUL).
• Extensive experience in validating the Soap UI responses by editing the XML in the backend database to get the expected result.
• Worked on POS QA Testing was involved in setting of QA Test environment with simulated POS test environment.
• Test back-end processes and troubleshoot issues during testing.
• Evaluated test plan and test case for EMV payment systems.
• Performed inbound/outbound validations between RMS/Allocations/Manhattan WMS.
• Performed Integration testing between RMS and WMS (Ordering, Shipment and receiving)
• Participated in Weekly meetings and walk through to discuss Defect Priorities.
• Prioritized the defects and the severity levels using Quality Center and discussed with the developers to resolve the issues.

Environment: HP Quality Center/ALM, Linux, Windows XP, Java, DB2, Oracle, Couch Base, SQL, QTP, SOAP UI, XML, Agile. Java, Web Services, QTP, HTML, WMS, EMV, Toad, Putty, MS Office.

Confidential,Addison,TX

Quality Analyst/Tester

• The project was based on Agile Scrum SDLC Methodology.
• Created detail test cases for functional and nonfunctional areas of Emigrant Bank's Software Applications.
• Managing all test scenario, test cases and test script by using HP Application Lifecycle Management testing tool (ALM).
• Created manual and automated test scripts in HP Quality Center and HP QTP.
• Updated Requirement Traceability Matrix (RTM) for the application after completion of test cases.
• Performed manual and automated testing surrounding functional and nonfunctional areas for all web and mobile based banking applications.
• Worked with Manual and Automated testing of different Web applications on Windows and UNIX/Linux Environment.
• Performed Back-End Testing by executing SQL Queries.
• Performed Smoke, Functional, Database, Integration, System, Regression, Interface, Data validation and Performance testing for Emigrant Bank's web and mobile applications.
• Used Quality Center as the test management tool and QTP as the automation tool for the scripts.
• Enhanced QTP Scripts using different User-Defined-Functions and conducted Data Driven Tests as per the User requirements.
• Expertise in using TFS to open bugs, create tasks and user stories, initiate change requests.
• Tested mobile applications on IOS, Android, Blackberry and Window mobile operating systems
• Extensively used VB Scripts to conduct descriptive programming in Quick Test Pro.
• Enhanced the scripts by inserting checkpoints, synchronization point, parameterization, regular expression.
• Validated the updates to Account Information, customer information and Address information for various business activities by extracting the data from Hogan Mainframe application.
• Performed Integration testing on the web services like WSDL, XML using Soap U.I.
• Wrote and executed SQL Queries to collect proper test data.
• Validate the data comparing flat files from different sources.
• Experience with ATM for test dynamic response messages, and EMV transactions
• Coordinated and performed performance testing using HP Load Runner with Users, Controller, and Analyzer.
• Performed Smoke, Load, Endurance, and Stress testing for web based banking applications.
• Participated in UAT Testing and act as a UAT coordinator and helped UAT tester to set up the Test environment, Test Data with User Ids in to UAT environment.
• Performed Database Testing when needed to ensure Data Integrity in the front end & the back end.
• Tracked each of the defect fix with Root causes and Resolutions and used these details in Lesson learned session with whole Project Team after the code went to the Production.
• Prepared implementation plans for each release and conducted Go-No Go decision meeting with PM, BA, QA Manager, Developer Manager, UAT coordinator and Business representative for each of the Release.

Environment: HP Quality Center/ALM, Linux, QTP, Soap UI, AS/400, SQL Server, Windows, Web logic, Xcode, J2EE, UNIX, Rational AppScan, TFS, LoadRunner, Database Testing.

Confidential,Dallas, Tx

QA tester

• Worked for the Airline Reservation, Ticketing and Check-In System for the Reservation and Airport Application
• Created the PNR, worked on all the flight related features like checking, creating boarding pass, looking for Special services, connecting flights, upgrades and methods of payments
• Participated in Sprint Planning Meetings.
• Wrote and run Automation Scripts for POS UI, using QTP for Functional and Regression testing.
• Worked on airline reservation channel management and flight related operations such as flight scheduling, crew scheduling, flight operations (FOS).
• Parameterized test data using Data Table and created Shared Object Repository in QTP.
• Responsible for QA test suite development, execution and analysis testing report by using Team Foundation Server (TFS) 2010.
• Created detail Bug Reports using Team Foundation Server (TFS) and coordinated the Software Bugs with developers.
• Managed Test cases Design, Defect Tracking and Requirements traceability in ALM 12.
• Used Rally Kanban Board for which helped manage lean software development projects.
• Have established good Communication with the development team members in providing detailed analysis on defects that have been logged by me to help them fix issues and turn around quickly.
• Used Tortoise SVN for checking-in the automated scripts for re-use and backup.
• Attending defect Triage meetings, Retrospective meetings, giving demos of the recently created scripts.
• Validated Test scenarios with all test coverage and Validated Traceability Matrix as per functional specifications
• Used ACSP for creating and tracking the status of defects
• Worked under Agile methodology attending daily Scrum calls with 4-week sprint timeline, which were tracked with Rally.
• Imported and exported data from and to Excel to and from UFT.
• Coordinate test case reviews with client.
• Created best practices documents for UFT.
• Used Check Points, Output Values, Recovery Scenarios, Regular Expressions, and Object Repository Administration extensively in UFT.
• Change management and Bug Tracing: Tracked with Version One..
• Validated Test case data in XML data files.
• Used SOAP-UI to validate the request and response for all the transactions.
• Involved in generating Test cases for AS- IS to TO-BE scenarios for various business cases.
• Involved in performing Functional, Application, Integration, System, Regression and End-to-End testing.
• Performed sanity, smoke, usability, functionality, GUI, browser compatibility and regression tests.
• Coordinated with offshore/onshore team to share knowledge and work effectively in a daily basis.
• Validated the data from various tables to test database-using SQL for prompted data in UI.
• Participated in System Integration Testing and User Acceptance Testing.
• Responsible for reporting and tracking the bugs using Application Lifecycle Management (ALM).
• Developed Requirements traceability matrix to relate requirements to Test cases.

Environment: HP QC, MS-Excel, MS-PowerPoint, TFS,ACSP, Project Central, ALM, MS Office, SQL, Agile, Rally, Java, XML, SoapUI, VB Script, SOA.

Confidential,Dallas,Tx

QA Tester

• Understand and alignment to Test Scenarios and Test Cases for manual Testing using HPQC.
• Recommended test cases on IOT Services to the Project Management..
• Wrote User defined Functions using VbScripting for calculating the check Price and verifying Credit Card
• Exercised component checklist to verify each builds and performed Smoke and Sanity testing.
• Performed Integration testing of various modules to verify the interfaces and control flows between the modules.
• Analyzed the credit and debit authorization functions for card associations to facilitate the testing of the transmission of credit/debit card drafts from POS terminals through powerful batch processing functions.
• Created and maintained Test Scripts and Test Cases based on High Level Functional Requirements Document (FRD) utilizing Visual Studio Team System (VSTS) 2008, Team Foundation Server (TFS), for manual, automated(Functional & Regression), and performance/stress testing.
• Tested applications on Windows (XP, Vista, 7), MAC (Leopard, Snow leopard) and Linux system.
• Responsible for client side validations using VB Script.
• Handled order management system (OMS) such functions as order entry, sales analysis, inventory planning, and accounting, among others.
• Work under Agile methodology attending daily Scrum calls with 4-week sprint timeline, which were tracked with Rally.
• Used BPT to enable Subject Matter Experts to create business process tests using reusable business components.
• Performed BP T testing using HP/ Mercury Quality center.
• Reported the bugs, Email notifications to the developers using the QUALITY CENTER / ALM.
• Extensively worked on HP Quality Center 11.0 and UFT.
• Ensured tractability between requirements and test cases.
• Tracked the bugs and reported them using Quality center as the defect tracking tool and performed regression testing.
• Designed Test Scripts for Functional testing using Team Foundation Server (TFS)
• Extensively used SOAP UI for functional testing of web services
• Reported defects in Team Foundation Server (TFS), worked closely with analysts, developers to resolve the problems, and change the status of the defect accordingly
• Logged and tracked the defects using JIRA and Rally.
• Worked with Keyword Driven, Test Automation Framework in UFT.
• Developed and executed automated test scripts using VB Script, Java Script and Shell Script for System and Regression testing using Quick Test Professional V10.0/V11.00.
• Created Requirement Traceability Matrix (RTM) to trace the requirements throughout the whole development process.

Environment: QTP, HPQC, HTML, XML, TOAD, ALM,SOAP, TFS, VB Script, SQL, OS Platforms like Unix, Rally, Windows

Confidential,Richardson,TX

Quality Analyst

• Analyzed the Business Requirements, responsible for Rx Claims application based on the priority and severity of the Business Requirements
• Involved in the key Application Modules RX Claim System, Benefits and Pricing modules
• Involved in mapping requirements to testing scenarios to ensure that all requirements are covered.
• Tested HIPAA EDI Transactions and Code Sets Standards such as 837/835 and 834 transactions
• Actively participated in testing phase of SDLC (Software Development Life Cycle) of application.
• Understanding the requirements from the test requirement document.
• Involved in drafting the test plan that included testing objectives, testing phases, scenarios and test environment after a thorough analysis of the business rules.
• Worked in Agile and Iterative development environment, where applications were developed in VB.NET
• Used TFS to report bugs and to maintain product backlog items.
• Customized and generated multiple TFS reports to serve company needs.
• Wrote complex SQL queries in TOAD to perform Back-End testing.
• Tested the HIPPA EDI, 834, 837/835 transactions according to test scenarios and verify the data
• Involved in functional, integration and performance test and evaluation process.
• Prepared Smoke Test Suite in SOAP UI for the entire application which can be executed as many number of times in a single click, which added value for the spot excellence.
• Prepared Regression Test in SOAP UI for the Finance Module in such a way that it will start execute as soon as the completion of the SMOKE TEST.
• Created test members and added claims on AS400 to validate Rx Claim scenarios.
• Extensively used Quality Center(QC/HP ALM) for creating and executing test cases and to add defects
• Validated the reports and files according to HIPPA and HL7 enforced standards.
• Extensively used Quality Center(QC/ALM) for creating and executing test cases and to add defects
• Trained team members in UNIX, simulation functionality, and usage of QC.
• Involved in Test effort estimation, Metrics preparation and defect prevention.
• Actively participated in Test Review Meetings.
• Demonstrated subject matter expertise in claim adjustment and Rx claim.
• Tracked the defects and reported the defects using Quality Center (QC).
• Prepared traceability matrix to ensure the adequate coverage of the test cases.
• Closely interacted with software developers in the build stage and users to understand functionality and navigational flow of the application.
• Tested various operations in the claims processing (Adjustments, Claims, and Overpayments, underpayments, COB, COBRA and External Claim editing).
• Provided test plan, daily reports on the functional or performance testing effort.
• Performed Database Testing by writing SQL Queries in DB2.
• Responsible for executing the test cases and test scripts, documented defects in Quality Center and reported it to development team.
• Involved in End to end testing of Rx Claims processing and online billing modules.
• Validated HIPPA rules and HL7 Standards.
• Executed batch jobs using Autosys in a UNIX environment.
• Participate in weekly meeting with the management team and walkthroughs.
• Actively participated in enhancement meetings focused at making the application more reliable.

Environment: Waterfall, Quality Center/HP ALM, HIPPA, LINUX,TFS, SOAP UI, Rx Claims, C#,XML, Java, HP QTP, Windows, UNIX, Excel, JavaScript, Shell, DB2, SQL Server.