SUMMARY:

• Around 8+ years of IT professional experience in Salesforce CRM platform as Salesforce Tester and QA Analyst.
• Having Strong analytical, problem solving, communication, and interpersonal skills.
• Experience implementing Software Development Life Cycle (SDLC) as it relates to QA in an enterprise environment.
• Expert in analysing Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis.
• Strong testing skills in Salesforce1 Mobile App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Strong experience in Defect Life Cycle in QA.
• Have extensive experience in implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
• Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analysing Test Results.
• Extensive experienced in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing in Agile and Waterfall models
• Good knowledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Worked on sales cloud and service cloud.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign - On (SSO) setup.
• Good knowledge of Salesforce configuration, Data migration, System integration Testing and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture.
• Hands on expertise in moving Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.
• Well versed in analysing CRM business processes that include Campaign management, Lead Management, Role Hierarchy, Account Management, Case Management and in a multi-tier environment.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements.
• Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Experience in building reports and dashboards, customizing them as per user requirements.
• Performed Back End Testing by executing SOQL queries. Conducted and Participated in defect triage meetings.

PROFESSIONAL EXPERIENCE:

Confidential,San Bruno,CA

Sr. Salesforce QA Tester/Salesforce Tester/CRM Tester/Salesforce Business Analyst

Responsibilities:

• Validated Data security and Sharing rules in Salesforce. Tested Users, Profiles, Role hierarches and Permission sets as per user profile and Public group.
• Validated hundreds of reports and tested dashboard bases on roles and role hierarchies.
• Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.
• Validated workflow rules, approval processes, and validation rules.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Tested lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Data migration from lower environment to higher environment and validation the data.
• Created Test scripts, Test cases, executed Test cases and logged the defects in QC environment.
• Performed GUI, Functional, Regression, Retesting, Usability, Acceptance, Smoke testing
• Good interacted with QA team members, Developers, Project Managers and Clients to resolve issues
• Regularly participated in Technical and Use Case review meetings for various functionalities in the application.
• Involved in User Acceptance Testing.
• Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Sent out daily status reports to the QA managers, QA team members and Developer teams.
• Coordinated with onsite/offshore teams, conducted necessary KTs and provided full support whenever it was required.

Environment: Force.com, Apex Data Loader, HP - Quality Centre 11.5, UNIX, Toad, ETL, SOQL, Windows 7, Salesforce.com Platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, Workflow & Approvals, Reports, Quality Center, Java/J2EE, SQL Server, QTP/UFT, Web Services, Cucumber, Jira, UNIX, SOAP UI tool. Windows, Selenium Eclipse, MS Word, Excel, JSP, HTML, XML

Confidential,Sunnyvale,CA

Sr. Salesforce QA Tester/Business Analyst/SFDC Tester

Responsibilities:

• Creating Test Scripts based on the Business Requirements Specification documents in HP Quality Center.
• Interact with various Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Executing Test Cases in Quality Center and logging defects.
• Prepare documentations like Testing Progress, Test coverage and providing status to various stake holders.
• Helping the Business team in carrying out the User Acceptance Testing.
• Conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Discovered missing data needed for reporting and worked closely with the client to get the correct fields and objects created to complete the project.
• Tested Salesforce1 Mobile App, Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Moved Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.
• Tested Saleforce.com setup, Configuration, customization. Worked on data migration from databases to SFDC using Data Loader.
• Performed Security and sharing rules implementation Testing at object, field, and record level for different users at different levels of organization.
• Maintaining the Regression test suite for the applications. Conducting and attending the scrum and discussing about Impediment.
• Run database queries in workbench for Test data into salesforce.

Environment: Force.com, Apex Data Loader, HP - Quality Center 11.0, Oracle DB, SQL Server 2008, SOQL, Salesforce.com Platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, SOSL, Windows 7

Confidential,Charlotte,NC

Sr. QA Tester/Salesforce Consultant

Responsibilities:

• Testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.
• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Tracking and maintaining the requirements to functionality traceability and use case traceability.
• Analyzing Business requirements and solution specification documents to design Test Plans, Test cases.
• Defining requirements in Quality Center and mapped with the respective test cases for traceability.
• Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records
• Acted as a SPOC for all testing related activities in Onshore. Provided offshore team with necessary and KT and assistance whenever required.
• Regularly participated in Technical and Used Case review meetings for various functionalities in the application.
• Involved in User Acceptance Testing. Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Scheduling daily stand-up call with Onsite teams. Performed Test Plan/Test case review meetings during testing phase.
• Performed execution of test cases manually using Application Life Cycle Management. Performed data validation testing, wrote test cases based on business scenarios.
• Used MS Excel sheet for comparing the millions of records and its fields. Performed sanity / smoke testing for each release.
• Maintained multiple versions of test sets and worked on regression testing. Involved in all phases of SDLC.
• Involved in Defect Triage Meeting

Environment: Salesforce.com SFA & Force.com Platform, ALM, SOQL, Oracle SQL, Data loader, MS Excel

Confidential,Detroit, MI

Sr. Salesforce QA Analyst/QA Tester

Responsibilities:

• Tested Sandbox environment customized the Salesforce application as per the client's requirement.
• Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data. Tested the company's Salesforce CRM application.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Service cloud.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization.
• Involved in finding the gaps of the requirements and acting as the Scrum master for all the Sprints.
• Preparing Test Strategy and Test Plan for all the applications.
• Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.
• Defined requirements in Quality Center and mapped with the respective test cases for traceability.
• Designed the Test Strategy, Test Plan, Test cases, created RTM, Test Results documents. Verify that for rejected data proper error logs are generated with all details
• Performed Test Plan/Test case review meetings during testing phase. Performed execution of test cases manually using Quality Center.
• Wrote SQL queries to compare source to target data. Performed data validation testing, wrote test cases based on business scenarios.
• Designed test data using MS Excel sheet for testing the application with positive and negative inputs. Conducted Configuration, System and Integration Testing and User Acceptance Testing.
• Performed sanity / smoke testing for each release. Maintained multiple versions of test sets and worked on regression testing.
• Involved in all phases of SDLC. Used QC for tracking, analyzing and documenting.

Environment: Salesforce.com SFA & Force.com Platform, ALM, Oracle DB

Confidential,Atlanta,GA

QA Tester

Responsibilities:

• Involvement in the System Test Plan Preparation and Requirements Streaming. Involvement in Preparation of Test Procedures, Test Scenarios, Cases and Test Data
• Responsible for GUI and Functional Testing. Preparation of the Test Strategy and guiding the team
• Involvement in Test Execution, Results Analyzing and Defect Reporting using HPQC. Involvement in RTM Preparation.
• Enhancing the Test Scripts for Global Execution. Involved in solving Environmental problems with Technical Support People, especially in Server Connections and Database sharing activities
• Preparation of Weekly and Monthly Status reports

Environment: Quality Center, HTML, MS Office, Microsoft Excel, Internet Explorer, Microsoft outlook.